What Utile & Agréable does

Utile & Agréable is a French building cleaning and maintenance company specializing in residential co-ownership (copropriété) properties across Paris and Île-de-France. Founded around 1985, the company operates as a private SAS (société par actions simplifiée) and is part of the IMMOPROPRE group, which encompasses several cleaning brands (UTILE & AGRÉABLE, NET IMMEUBLE, COPRO-NET PROPRETE, VSP, l'Arc en Ciel, ARNG) and serves approximately 10,000 condominiums daily with a combined headcount of roughly 1,500 people. Utile & Agréable itself directly employs 501-1,000 staff, manages over 3,000 buildings across 300+ municipalities, and runs 6 local agencies with approximately 20 sector chiefs and supervisors providing localized oversight.

The company's core offerings include scheduled cleaning of common areas (entrances, stairwells, elevators, trash rooms, basements, parking), daily waste container management coordinated with municipal collection schedules, concierge/janitor replacement services via the dedicated Express Gardiens sub-brand (handling 500+ regular replacements), and a suite of specialized technical maintenance services (marble crystallization, thermoplastic metallization, carpet injection/extraction cleaning, glazing, green space maintenance, parking cleaning, and post-COVID disinfection using nebulizers and virucidal products). All services are delivered by direct employees — no subcontracting — supported by internal training and Qualipropre quality certification maintained since 2012.

The business model is predominantly subscription-based recurring monthly contracts (starting from €250/month excluding tax for a basic 6-floor building covering cleaning and trash management), supplemented by one-time professional services and product distribution. Go-to-market is field sales-driven with systematic site visits preceding customized quotes; clients include property management companies (syndics), co-ownership councils (conseils syndicaux), and notably the Mairie de Paris under a 2018 partnership for waste-sorting improvement. Geographic concentration of field staff within tight perimeters creates a 'shared concierge' cost structure and yields an average contract duration of 12 years, signaling high retention in a fragmented long-tail customer base.

Name

Utile & Agréable

Legal name

SAS UTILE ET AGRÉABLE

Website

https://utileetagreable.com

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Utile & Agréable is a French building cleaning and maintenance company serving 3,000+ residential co-ownership properties across Paris and Île-de-France via 6 local agencies. It delivers common-area cleaning, waste management, concierge replacement (Express Gardiens), and specialized technical maintenance through direct employees on subscription contracts.

Ownership category

akta.pro rank

Product category

Building Cleaning & Maintenance Services

NAICS

Janitorial Services (561720), Services to Buildings and Dwellings (5617), Solid Waste Collection (562111)

SIC

Services-To Dwellings & Other Buildings (7340), Refuse Systems (4953)

akta.pro primary industry

Move-In/Move-Out & Turnover Cleaning (Commercial) (BPABABAO)

akta.pro secondary industries

Apartment & Condo Turnover Cleaning (HSAEACAC), Bedroom & Living Area Recurring Cleaning (Dust/Vacuum/Tidy) (HSAEAAAE), Junk Removal & Disposal Coordination (HSAFAFAH)

Keywords

• Building cleaning services
• Waste management services
• Concierge replacement services
• Facility maintenance cleaning
• Property maintenance solutions

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Others

Revenue model

1. Building Cleaning Contracts: Recurring monthly service contracts for common area cleaning of residential co-ownership buildings. Contracts include regular maintenance (daily/periodic) of entrances, stairwells, elevators, trash rooms, basements, and parking areas.
2. Trash Management Services: Daily trash container removal and return services coordinated with municipal collection schedules. Dedicated staff per geographic area, typically scooter-based for reactivity.
3. Concierge/Gardien Replacement: Provision of trained personnel to replace building concierges during absences, holidays, illness, or retirement. Agency Express Gardiens handles over 500 regular replacements across Île-de-France.
4. Multi-Services and Technical Work: One-time and periodic specialized services including carpet shampooing, marble crystallization, parking cleaning, glazing, green space maintenance, clearing, and disinfection. Small maintenance tasks (plumbing, electrical, painting) as part of shared concierge service.
5. Product and Equipment Distribution: Sale of cleaning products, supplies, and equipment to building concierges and maintenance staff. Delivery within 3-5 days, with express delivery available.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Utile & Agréable provides recurring cleaning and maintenance services for residential co-ownership buildings across Paris and Île-de-France, including common-area cleaning, waste container management aligned with municipal collection schedules, janitor and concierge replacement, and specialized technical maintenance such as marble crystallization, carpet cleaning, parking cleaning, glazing, disinfection, and small multi-service repairs. Services are organized through 6 local agencies with sector-based geographic coverage and delivered entirely by direct employees.

Product overview

Utile & Agréable is a building cleaning and property management services company operating in Île-de-France. The core offering consists of regular building cleaning (Nettoyage d'immeubles) and waste bin management (Gestion des poubelles), supplemented by janitor/guard services (Prestation de gardien) including the dedicated Express Gardiens agency. A suite of technical maintenance work (Travaux d'entretien) includes specialized services such as vitrerie, marble crystallization, carpet shampooing, parking cleaning, green spaces, disinfection, and restoration. Multi-services (Multi-services) provides small maintenance tasks including plumbing, electrical, painting, and miscellaneous repairs. The company also distributes cleaning products and equipment. Services are organized into 6 geographic teams covering Paris, Hauts-de-Seine, Seine-Saint-Denis, Val-de-Marne, and Val-d'Oise, with approximately 3,000 buildings under management.

Differentiator

Problem solved

Functional benefit

Brands

• Express Gardiens: Dedicated agency for building caretaker replacement services, providing rapid response for absent caretakers.

Products and services

• Nettoyage d'immeubles (Building Cleaning) Recurring cleaning of common areas in residential co-ownership buildings, including entrances, stairwells, elevators, trash rooms, basements, parking, and exterior areas, performed on a scheduled cadence by dedicated agents. Targeted at property managers and co-ownership councils in Île-de-France.
• Gestion des poubelles (Waste Management) Daily outbound and inbound handling of building waste bins, scheduled to match municipal collection times, with optional Sunday and holiday service and adherence to local sanitation rules. Provided to co-ownership buildings in Paris and Île-de-France.
• Prestation de gardien (Janitor Replacement Services) Replacement janitor and concierge services covering mail distribution, loge management, surveillance, and reception of contractors; provided both for absences/holidays and as full-time day guardians. Targeted at residential co-ownership buildings needing temporary or permanent concierge coverage.
• Express Gardiens Agency Dedicated sub-brand agency specializing in janitor replacement with rapid response for unplanned absences, serving over 500 co-ownership properties across Île-de-France.
• Multi-services (Small Repairs) Comprehensive range of small maintenance and repair tasks delivered like a shared concierge, including bulb replacement, mailbox labeling, mat replacement, cleanup after damage, and one-off apartment cleaning. Targeted at co-ownership buildings needing flexible minor works without separate contractors.
• Travaux d'entretien (Specialized Maintenance Work) Specialized technical maintenance delivered by approximately 30 trained technicians, covering glass cleaning, marble crystallization, thermoplastic metallization, carpet shampooing, parking cleaning, green space maintenance, debris removal, disinfection, and property restoration. Targeted at residential co-ownership buildings needing specialized surface and facility maintenance.
• Distribution de produits et matériels (Cleaning Product & Equipment Distribution) Sale and distribution of cleaning products, supplies, and personal protective equipment to building janitors and maintenance staff, with delivery within 3-5 days and express delivery available. Targeted at building caretakers and maintenance teams.

Quantifiable outcome

• 95% of clients praise the kindness and availability of employees
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Mairie de Paris (City of Paris)coreStrategic or Co-development Partner · 1 June 2018Partnership signed June 2018 for improving waste sorting in Parisian co-ownership buildings. Includes training for Utile & Agréable employees on waste sorting by Paris technical services, facility visits to sorting centers, semi-annual meetings with all signatories. Company helped deploy food waste containers in 3 Paris arrondissements (2nd, 12th in 2018, 19th since October 2019).
• Zencap Asset ManagementminorOthersCEO Aurélie Boileau appeared on Zencap platform to discuss IMMOPROPRE group's RSE commitments, highlighting employee welfare and environmental protection initiatives.
• MAOBIminorStrategic or Co-development PartnerPartner for RSE seminar preparation and facilitation in September 2024. Assisted in organizing and running the company's first dedicated RSE seminar.
• BiscornuminorStrategic or Co-development PartnerCatering/social enterprise partner founded by Olivier Tran, specializing in inserting people with disabilities and valorizing 'irregular' fruits and vegetables. Participated in RSE seminar to share values on disability inclusion and sustainable food.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Elior Group (cleaning & facility services arm): French multinational facilities and food services group with cleaning services serving commercial real estate and multi-site residential customers. Comparable as a larger incumbent providing building cleaning with broader geographic and segment reach.
• Samsic Propreté: French facilities services group offering cleaning, security, and multiservices to commercial and residential clients nationwide. Comparable as a broader incumbent serving similar customer segments across multiple French regions.
• ISS France (ISS A/S): Global facility services provider with significant French presence, offering cleaning, property services, and integrated facility management. Comparable as a broad incumbent serving enterprise property managers with overlapping capabilities to Utile & Agréable.
• Ortec Group (Ortec Propreté): French multiservice group with cleaning and waste management arms serving industrial, commercial, and residential clients. Comparable as a broader facilities services incumbent with overlapping building cleaning and waste handling capabilities.
• Derichebourg Propreté & Multiservices: French cleaning and multiservice subsidiary of Derichebourg Group, providing cleaning, sanitation, and waste management services to commercial and residential properties nationwide. Comparable as a broader French incumbent in the same cleaning services category.
• Atalian Propreté: Global facilities services group with major French operations offering janitorial and building maintenance services across commercial and residential sectors. Directly comparable as a broader incumbent offering similar cleaning/maintenance contracts to property managers and B2B clients.

Direct peers

• GIMAR (Samsic subsidiary): French cleaning services firm specializing in premium residential and commercial properties with concierge and maintenance services. Direct peer serving premium copropriétés with comparable service breadth.
• Copro-Nettoyage / COPRO-NET (IMMOPROPRE sister brand): Sister brand within IMMOPROPRE group, focused on copropriété cleaning services. Provides near-identical product/customer/market overlap, illustrating the group's co-ownership building services portfolio strategy.
• Hénéo (formerly Hénéo Services): French cleaning services company specializing in residential co-ownership buildings with multi-services offering (cleaning, trash management, concierge replacement). Closest direct peer in product, customer base, and geographic focus on copropriétés.
• Net Immeuble (IMMOPROPRE group sister brand): Sister brand within the IMMOPROPRE parent group, also offering building cleaning services to copropriétés in France. Direct comparable in product offering and customer base, illustrating same-group portfolio strategy.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCvaXYIawYiJK0LjgCsNK9DA
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Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Utile & Agréable