What Silk Software does

Silk Software, doing business as Silk Commerce, is a full-service B2B and B2C eCommerce agency founded in 2007 and headquartered at 47 Discovery, Suite 100, Irvine, California, with a second office at 110 Wall St, New York. The company delivers end-to-end digital commerce solutions — from business strategy and consulting through website design, full-stack web development, conversion rate optimization, digital marketing, and managed services — targeting enterprise and mid-market clients globally. Its delivery model is built on certified partnerships with the leading commerce platforms: Adobe Commerce (Magento), BigCommerce, Shopify Plus, Epicor, TikTok Shop, and Contentful, with award recognition including back-to-back Magento Spirit of Excellence Awards (2016, 2017), BigCommerce Partner of the Year (2018), and B2B Excellence (2019) and Excellence in Delivery (2021) awards. Named enterprise customers include Gildan and TireHub, with quotes attributed to senior executives (Gildan VP Global Ecommerce + IT; TireHub CEO).

Silk Commerce's revenue is generated primarily through professional services — project-based and retainer engagements for commerce transformation, replatforming, design, development, and ongoing managed services — with pricing being custom and quote-based rather than transparently disclosed. In parallel, the company has developed a small portfolio of proprietary products, including ShopHive Portl (multi-vendor marketplace), Distributed Ecommerce Hub (centralized multi-channel commerce management), and TikTok Shop Connector (inventory and order synchronization for social commerce), supplemented by newer AI-powered services (personalization, search optimization, intelligent automation) and a Generative Engine Optimization (GEO) service line positioning the agency for AI-driven discovery. The company's go-to-market is consultative direct enterprise sales complemented by partner referrals from its core platform alliances, supported by an active content and social presence across LinkedIn, TikTok, YouTube, Facebook, and X. Leadership comprises Dong Xu as President & CEO and Katie Sexton as Creative Director; the firm operates privately with no disclosed funding, parent company, or M&A activity.

Name

Silk Software

Website

https://silksoftware.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

51–100 employees

Short description

Silk Software (Silk Commerce) is a full-service eCommerce agency founded in 2007 that implements Adobe Commerce, BigCommerce, Shopify Plus, and Epicor platforms for enterprise brands, offering strategy, design, development, optimization, managed services, and proprietary products like ShopHive Portl and TikTok Shop Connector from offices in Irvine and New York.

Ownership category

akta.pro rank

Headquarters

HQ city

Irvine

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Professional Services: Silk Commerce generates revenue through comprehensive professional services including business strategy and consulting, website design, web development, conversion rate optimization, digital marketing, and managed services. As a full-service eCommerce agency, they provide end-to-end solutions from business consulting and full-scale development to engaging design and on-site optimization, creating recurring engagement through project-based and retainer arrangements.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Silk Software (operating as Silk Commerce) is an award-winning full-service eCommerce agency that delivers end-to-end digital commerce solutions to global clients. The company implements and customizes leading commerce platforms (Adobe Commerce/Magento, BigCommerce, Shopify Plus) and provides strategy, design, development, digital marketing, conversion optimization, AI services, and managed services, complemented by proprietary products including ShopHive Portl (multi-vendor marketplace), Distributed Ecommerce Hub, and TikTok Shop Connector.

Product overview

Silk Software (Silk Commerce) operates as an award-winning full-service eCommerce agency rather than a single product company. The company offers a portfolio of named products including ShopHive Portl (multi-vendor marketplace solution), Distributed Ecommerce Hub (multi-channel management platform), and TikTok Shop Connector (TikTok integration), complemented by industry-specific solutions for Direct-to-Consumer, B2B, Marketplace, Digital Transformation, and Global Expansion. The service portfolio encompasses Artificial Intelligence services, Generative Engine Optimization, Business Strategy & Consulting, Website Design, Web Development, Conversion Rate Optimization, Digital Marketing, and Managed Services. The company builds commerce solutions on leading platforms including Adobe Commerce, BigCommerce, Shopify Plus, Epicor, and Contentful, positioning itself as an end-to-end solutions partner across the complete eCommerce lifecycle.

Differentiator

Problem solved

Functional benefit

Brands

• ShopHive Portl: Commerce solution offering
• Distributed Ecommerce Hub
• TikTok Shop Connector

Products and services

• ShopHive Portl A multi-vendor marketplace solution that enables brands to manage multiple sellers, vendor onboarding, and marketplace operations within their eCommerce ecosystem.
• Distributed Ecommerce Hub A centralized platform for managing distributed eCommerce operations across multiple channels, storefronts, or geographies from a single dashboard.
• TikTok Shop Connector A connector integration enabling brands to list and sell products on TikTok Shop, synchronizing inventory, orders, and fulfillment.
• Artificial Intelligence Services AI-powered eCommerce services including personalization, product recommendations, search optimization, and intelligent automation for online merchants.
• Generative Engine Optimization Services focused on optimizing product discoverability and content for generative AI search platforms and AI-powered shopping assistants.
• Business Strategy & Consulting Strategic consulting services for eCommerce roadmaps, platform selection, and business transformation planning.
• Website Design UX/UI design services for eCommerce websites including responsive design, conversion-focused layouts, and brand identity implementation.
• Web Development Full-stack eCommerce web development services including front-end, back-end, custom integrations, and performance optimization.
• Conversion Rate Optimization Services focused on improving website conversion rates through A/B testing, user behavior analysis, and performance optimization.
• Digital Marketing Digital marketing services including paid advertising, SEO, social media marketing, and email marketing for eCommerce brands.
• TikTok Shop Services Specialized services for brands looking to establish and optimize their presence on TikTok Shop, including setup, content strategy, and performance marketing.
• Managed Services Ongoing platform management, support, and maintenance services for eCommerce operations.

Named customers2 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Partnerships

Four partnerships are on record, tiered core.

• Adobe Commerce (Magento)coreTechnology or IntegrationSilk Commerce is a strategic implementation partner for Adobe Commerce (formerly Magento), having received multiple Magento Spirit of Excellence Awards (2016, 2017). The partnership enables Silk to deliver enterprise-grade eCommerce solutions leveraging the Adobe Commerce platform, with expertise in implementation, customization, and optimization.
• BigCommercecoreTechnology or IntegrationSilk Commerce holds BigCommerce Partner of the Year status (2018), demonstrating deep expertise in BigCommerce implementation. The partnership positions Silk as a recommended implementation partner for BigCommerce customers seeking enterprise eCommerce solutions and digital transformation services.
• Shopify PluscoreTechnology or IntegrationSilk Commerce is a certified Shopify Plus partner, offering implementation and development services for brands scaling on the Shopify Plus enterprise platform. The partnership enables Silk to serve high-growth brands requiring Shopify's commerce infrastructure.
• EpicorcoreTechnology or IntegrationSilk Commerce partners with Epicor to deliver integrated eCommerce solutions combining Epicor's ERP and supply chain capabilities with Silk's commerce expertise, particularly for B2B and industrial commerce implementations.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Direct peers

• Gorilla Group (Anvil): Gorilla Group, now operating as Anvil, is a long-standing Adobe Commerce/Magento and Shopify Plus agency serving enterprise brands, with overlapping awards history and customer base to Silk.
• BVA: BVA is a full-service digital commerce agency working across BigCommerce, Shopify Plus, and Adobe Commerce for mid-market and enterprise brands — directly comparable in scope and platform certifications to Silk.
• Valtech: Valtech is a global digital commerce agency delivering Adobe Commerce, Salesforce Commerce Cloud, and Shopify Plus implementations — broader in geography than Silk but directly competitive for enterprise replatforming and global expansion mandates.
• BlueAcorn: BlueAcorn is an eCommerce agency specializing in Adobe Commerce/Magento and Shopify Plus implementations, with comparable B2B and D2C customer segments and a similar partner-economy business model to Silk Commerce.
• Human Element: Human Element is an Adobe Commerce/Magento-focused digital commerce agency providing strategy, design, and development for mid-market and enterprise merchants — a direct competitor for Silk's core implementation work.
• Absolunet: Absolunet is a BigCommerce and Shopify Plus partner agency that builds enterprise eCommerce sites and digital experiences for brands and B2B merchants — directly comparable in platform partnerships and customer profile to Silk.

Broad incumbents

• Accenture Song: Accenture Song (formerly Accenture Interactive) is a global commerce and digital experience consultancy that competes for the largest commerce transformation and global expansion mandates Silk pursues.
• DEPT®: DEPT is a global digital agency with a substantial commerce practice delivering end-to-end eCommerce, design, and engineering services for enterprise brands, broadly comparable to Silk's full-service positioning.
• EPAM Systems: EPAM is a large global systems integrator with a significant commerce practice spanning Adobe, SAP, Shopify, and BigCommerce, competing with Silk for large enterprise commerce transformation engagements.
• Deloitte Digital: Deloitte Digital is the digital arm of a Big Four consultancy offering end-to-end commerce transformation services on Adobe, SAP, and Salesforce — competing with Silk at the upper end of the enterprise market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/silksoftware
• YouTubeyoutube.com/@silkcommerce
• Facebookfacebook.com/silkcommerce
• LinkedInlinkedin.com/company/silk-commerce
• TikToktiktok.com/@silkcommerce

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Silk Software