Conway

What Conway does

Conway Corp is a municipally-owned utility corporation, wholly owned by the City of Conway, Arkansas, providing electric, water, wastewater, video, internet, voice, and security services to residential and commercial customers in Conway since 1929. The company operates a fully integrated utility and telecommunications platform spanning approximately 52,000 electric meters (30,000 residential, 22,000 business), 25,000+ water meters, 390+ miles of water piping, six electric substations, and a fiber-coax hybrid network supporting DOCSIS 3.1 broadband with speeds up to 5 Gig. Production assets include the Brewer Lake reservoir (28,900 acre-feet), the Roger Q Mills Water Treatment Plant (24 million gallons/day), combined wastewater treatment capacity of 22.4 million gallons/day, and a 20-year PPA with Lightsource bp for the 132 MW Conway Solar at Happy project. The company is governed by a seven-member board of directors and led by CEO Bret Carroll (since 2017), supported by CIO Jason Hansen, CCO Crystal Kemp, COO Brett McDaniel, and CFO Erin Brown.

Conway Corp's revenue model combines usage-based charges (electricity, water, wastewater) with recurring subscriptions (internet $60-$165/month tiers, ConwayCorpTV $110-$125/month, voice $17-$28/line, security monitoring), advertising revenue across 42 cable networks, and managed services including solar interconnection and colocation in its 5,700 sq ft data center. Bundled single-bill delivery, no service contracts, 24/7 local customer service, and a dedicated Business Solutions team form the GTM motion, supported by online self-service via the myConwayCorp portal, phone support, in-person/drive-thru at the 650 Locust St headquarters, and community engagement through Channel 5 local programming.

Strategic technology differentiators include DOCSIS 3.1 + fiber broadband (up to 5 Gig symmetrical), AI-powered Managed WiFi via a Plume partnership, advanced digital electric and water meters with AMI, IPTV streaming with cloud DVR (ConwayCorpTV), and utility-scale solar. The company holds the RP3 designation from the American Public Power Association — the first and only electric company in Arkansas and one of only 220 of more than 2,000 U.S. public power utilities to earn this distinction. Conway Corp does not publicly disclose revenue, has no subsidiaries, is not venture- or PE-backed, and reinvests revenues into community infrastructure rather than distributing to private shareholders.

Name

Conway

Legal name

Conway Corporation

Website

https://conwaycorp.com

Company type

Private

Founded year

1929

Operating status

Operating

Headcount range

251–500 employees

Short description

Conway Corp is a municipally-owned utility corporation serving Conway, Arkansas with electric, water, wastewater, video, internet, voice, and security services across roughly 52,000 electric and 25,000+ water meters via DOCSIS 3.1/fiber, advanced metering, and a 132 MW solar PPA.

Ownership category

akta.pro rank

Product category

Municipal Utility Services

NAICS

Water Supply and Irrigation Systems (221310), Utilities (221)

SIC

Water Supply (4941), Water, Sewer, Pipeline, Comm & Power Line Construction (1623), Sanitary Services (4950)

akta.pro primary industry

Recycled Water Customer Programs & Demand Management (Connections, Rate Design, End‑Use Controls) (EUANAGAJ)

Keywords

• Municipal utility services
• Electric power distribution
• Broadband internet service
• Cable television
• Water and wastewater

Headquarters

HQ city

Conway

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Supply Chain, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Electric Service: Municipal electric utility providing power to approximately 30,000 residential meters and 22,000 business meters in Conway, AR. Revenue from electricity consumption charges.
2. Water/Wastewater Service: Water distribution and wastewater treatment services with over 390 miles of piping and 25,000+ meters. Revenue from water consumption and wastewater charges.
3. Video Services: ConwayCorpTV streaming service with 85+ and 125+ network packages, premium channels, cloud DVR. Revenue from monthly subscription fees.
4. Internet Service: High-speed internet services with speeds up to 5 Gig, including residential and business plans. Revenue from monthly subscription fees.
5. Voice Service: Digital telephone service with unlimited local and long-distance calling. Revenue from monthly subscription fees.
6. Security and Automation: Residential and business security monitoring, home automation, and fire protection services. Revenue from monthly monitoring fees.
7. Cable Advertising: Cable TV advertising on up to 42 cable networks including CNN, ESPN, Lifetime, TNT. Revenue from advertising fees.
8. Solar Energy Programs: Residential and commercial solar interconnection programs, solar farms (Conway Solar at Happy, Conway Solar at Blaney Hill).

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Conway Corp is a municipally owned utility providing electric, water, wastewater, video, internet, voice, and security services to residential and business customers in Conway, Arkansas. Founded in 1929, it operates a fiber-coax hybrid network delivering up to 5 Gig internet, next-generation IPTV video, digital voice, 24/7 security monitoring, and bundled utility services on a single bill with no service contracts.

Product overview

Conway Corp is a municipally owned utility providing electric, water, wastewater, video, internet, voice, and security services to Conway, Arkansas since 1929. The company operates a converged utility and telecommunications platform offering both core utility services and advanced technology products. Core products include residential and business internet (up to 5 Gigs via DOCSIS 3.1 and fiber), electric service to 30,000+ meters, water/wastewater infrastructure, ConwayCorpTV streaming video (200+ channels with cloud DVR), digital voice services, and security/automation systems. Additional services include Managed WiFi (AI-powered via Plume partnership), Energy Smart efficiency programs, solar energy projects, engineering services, cable advertising, Channel 5 community programming, and data center colocation. The company leverages strategic partnerships with Plume for WiFi technology, Paymentus for billing, and Lightsource bp for solar energy.

Differentiator

Problem solved

Functional benefit

Brands

• ConwayCorpTV: Next-generation streaming IPTV video product available exclusively to Conway Corp customers, offering 200+ channels of live TV with cloud DVR and on-demand content.
• Energy Smart
• Arnold Innovation Center

Products and services

• Residential Electric Service Electric power service to approximately 30,000 residential meters in Conway, Arkansas, including facilities charge and energy charge per kWh. Named one of the most reliable public utilities in the nation by American Public Power Association.
• Business Electric Service Electric service to approximately 22,000 business meters in Conway with both overhead and underground infrastructure, with a focus on being among the lowest rates in the state.
• Residential Internet High-speed internet service with speeds up to 5 Gigs using DOCSIS 3.1 technology for residential customers. Includes local customer service and weekend support.
• Business Internet High-speed internet solutions for businesses with speeds up to 5 Gigs and custom symmetrical fiber services, plus dedicated business customer service.
• Water and Wastewater Service Clean water distribution and wastewater treatment services with 390+ miles of piping, 6,100 valves, 2,600+ hydrants, and 25,000+ meters. Water sourced from Brewer Lake with 24 million gallons daily treatment capacity.
• ConwayCorpTV Next-generation IPTV streaming solution with 200+ live TV channels, cloud DVR, restart/replay features, and premium channel options. Available exclusively to Conway Corp customers on multiple devices.
• Residential Voice Digital telephone service with unlimited local and long-distance calling, competitive international rates, call waiting, caller ID, voicemail, and number porting.
• Business Voice
• Security and Automation Residential and business security monitoring, fire protection, and home automation with 24/7 monitoring, surveillance cameras, door/window sensors, and smartphone control via Alarm.com platform.
• Managed WiFi Powered by Plume AI-powered adaptive WiFi service with parental controls, real-time security, and network optimization. Includes Plume Home app for network management with SuperPods hardware.
• Conway Solar Energy Program Solar energy program including Conway Solar at Happy (132 MW project with Lightsource bp) and Conway Solar at Blaney Hill. Includes residential and commercial behind-the-meter interconnection programs.
• Fiber for Business Custom symmetrical or faster fiber internet services for businesses with multiple plans and speeds up to 5 Gigs.
• Colocation Services Data center colocation services for businesses from a 5,700 square-foot facility completed in 2015.
• Cable Advertising Cable TV advertising across 42 networks including sports, news, and general interest channels. Includes leased access channel 21 for third-party programming.
• Engineering Services Engineering services including forecasting, system planning, system design, and engineering analysis for utility services. Also provides construction specifications and utility service requirements.

Quantifiable outcome

• First and only electric company in Arkansas to earn Reliable Public Power Provider (RP3) designation
• +3 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability2 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Lightsource bpcoreStrategic or Co-development Partner · 1 April 202020-year purchase power agreement for development of Conway Solar at Happy, a 132 MWdc solar energy project in White County, Arkansas. Lightsource bp finances, builds, owns and operates the facility and delivers solar energy to Conway Corp under a fixed-rate agreement. The project created 250 jobs during construction and powers more than 21,000 homes.
• PlumecoreTechnology or IntegrationTechnology partnership for Managed WiFi services. Plume provides cutting-edge software and hardware for home WiFi experience including SuperPods, parental controls, online protection, and AI-powered network optimization.
• Service Line Warranties of America (SLWA)minorChannel Partner/ Reseller/ DistributorPartnership through National League of Cities to offer optional water and sewer service line warranties to homeowners. SLWA is a private company providing service line warranty programs verified through the National League of Cities.
• U.S. Army Corps of EngineerscoreStrategic or Co-development PartnerPartnership through Planning Assistance to States (PAS) program for Brewer Lake Watershed Management Plan. USACE serves as federal funding and project management partner facilitating watershed planning with local stakeholders.
• University of Central ArkansasminorStrategic or Co-development PartnerPartnership for continued water testing at Brewer Lake.
• United States Geological SurveyminorStrategic or Co-development PartnerPartnership for Cypress Creek stream monitoring station at Brewer Lake.
• Mid-Arkansas Water Alliance, Community Water System, Conway County Regional Water Distribution DistrictcoreStrategic or Co-development PartnerRegional water supply partnerships that could serve more than 161,000 people across five counties. Working together on future long-term water sourcing projects.

Scale indicators17 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• EPB (Electric Power Board of Chattanooga): Municipal utility in Chattanooga, TN that, like Conway Corp, bundles electric, water-equivalent services, fiber gigabit internet, video, and voice over its own network. Most cited municipal utility telecom peer in the U.S. and a benchmark for the multi-service municipal model.
• City Utilities of Springfield: Springfield, MO's municipally-owned utility providing electricity, natural gas, water, wastewater, transit, and broadband/telecom services to the local community. Closely comparable in scale, service mix, and multi-utility convergence model.
• JEA (Jacksonville Electric Authority): Community-owned utility in Jacksonville, FL providing electric, water, and wastewater services across a defined franchise territory. Larger peer but very similar in municipal-utility structure and bundled water/electric model.
• Gainesville Regional Utilities (GRU): Municipal utility serving Gainesville, FL with electric, water, wastewater, gas, and telecommunications (GRUcom) services. Highly comparable mid-size peer operating a converged utility-plus-broadband franchise.
• Lincoln Electric System (LES): Public power utility serving Lincoln, NE. While primarily electric, comparable in scale, municipal ownership, RP3-style reliability awards, and community-oriented operational footprint.
• Chelan County PUD: Public Utility District in north-central Washington providing electric, water, and fiber broadband services. Comparable because it combines traditional water/electric utility operations with a fiber-to-the-premise broadband business within a defined service territory.
• Cedar Falls Utilities (CFU): Municipal utility serving Cedar Falls, IA with electric, water, wastewater, natural gas, and broadband services (including TV and internet). One of the most direct comparables to Conway Corp in size and converged utility/telecom offering.
• Columbia Water & Light: City of Columbia, MO's municipal electric and water utility. Similar size, municipal ownership, and emphasis on reliability awards and low rates; comparable in customer-acquisition channels and product bundle to Conway Corp.
• Bowling Green Municipal Utilities (BGMU): Municipal utility in Bowling Green, KY providing electric, water, wastewater, natural gas, and telecom (broadband) services. Closely aligned with Conway Corp's converged utility model and small-to-mid municipal scale.

Broad incumbents

• Austin Energy: Municipal electric utility owned by the City of Austin, TX and a much larger peer. Comparable in municipal ownership, renewable energy programs (substantial solar PPAs), and customer-first positioning, but broader and significantly larger than Conway Corp.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCBvYCMDDeR8dCzqoRCYdhoA
• Facebookfacebook.com/ConwayCorp
• LinkedInlinkedin.com/company/conway-corporation
• Instagraminstagram.com/conwaycorp
• Xx.com/ConwayCorp

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Conway