Punto Ticket
Punto Ticket is a Chilean event ticketing platform that sells tickets for concerts, sports, theater, and family events via its website and nationwide physical points of sale, serving individual consumers and event producers across Chile with over 10,000 events sold.
- Company typePrivate
- Founded2013
- HeadquartersSantiago, Chile
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Punto Ticket does
Punto Ticket SpA is a Chilean-headquartered event ticketing platform that operates as an authorized distribution agent for live entertainment producers across Chile. The company functions as a two-sided marketplace, connecting event organizers (concert promoters, sports clubs, theaters, festival operators, and venues such as Movistar Arena, Estadio Monumental, Estadio Nacional, and Claro Arena) with end consumers purchasing tickets for concerts, sports matches, theater, family entertainment, and special events. Founded circa 2013 in Santiago, Chile, the company has processed over 10,000 events and serves more than 3 million monthly users across both digital and physical channels.
The underlying technology combines a web-based e-commerce platform (puntoticket.com / puntoticket.cl) with a nationwide network of physical points of sale. Notable technical components include integration with Queue-it for randomized virtual queueing during high-demand on-sales, an e-ticket system that automatically converts physical tickets to mobile/print format 24 hours before events, a bearer gift card module with PIN security, and integrated parking reservations for major venues. The platform supports multiple payment rails via Transbank/WebPay (credit, debit, Redcompra) and integrates with MetLife Chile for the "Ticket Seguro" insurance add-on.
The company monetizes primarily through per-transaction service fees layered on ticket prices set by event organizers, plus ancillary fees for home delivery (Chilexpress), Will Call pickup, point-of-sale pickup, gift card sales, insurance premiums, and parking reservations. The company extends its brand through two sub-brands: Punto Play (streaming/VOD for online events) and Punto Store (music and entertainment merchandise marketplace). A related regional platform, Teleticket, operates in Peru under common ownership, signaling nascent multi-country ambitions.
Punto Ticket firmographics
Firmographics- Name
- Punto Ticket
- Legal name
- Punto Ticket SpA
- Website
- https://puntoticket.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Punto Ticket is a Chilean event ticketing platform that sells tickets for concerts, sports, theater, and family events via its website and nationwide physical points of sale, serving individual consumers and event producers across Chile with over 10,000 events sold.
- Ownership category
- akta.pro rank
Punto Ticket industry classification
Industry- Product category
- Event Ticketing Services
- SIC
- Services-Amusement & Recreation Services (7900)
- akta.pro primary industry
- Primary Ticketing Platforms & Box Office Systems (MPAGAJAA)
- akta.pro secondary industries
- Live Event Ticketing (Concerts, Festivals, Comedy) (HSACALAA), Payments, Settlement, Tax & Compliance Services for Ticketing (MPAGAJAJ)
Keywords
Where Punto Ticket is headquartered
LocationHeadquarters
- HQ city
- Santiago
- HQ country
- Chile
- HQ region
- Latin America
Offices1 record
Markets served
Punto Ticket business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Technology or R&D, Operations, Personnel, Marketing or Sales, Infrastructure
Revenue model
- Ticket Sales Service Fee: Service charge per ticket sold, added to the base ticket price. This is a per-transaction fee charged to the consumer on each ticket purchased.
- Home Delivery Service: Physical delivery of tickets to customer addresses. Fee varies by region: Regions $5,490 CLP, Santiago Metropolitan Region $5,990 CLP.
- Point of Sale Pickup Fee: Service fee for physical ticket pickup at points of sale, approximately $1,490 CLP, non-refundable once ticket is changed to e-ticket format.
- Will Call Service: Same-day ticket pickup at venue box office for $2,490 CLP.
- Gift Card Sales: Sale of digital gift cards with stored value that can be redeemed for event tickets on the platform. Gift cards have 1-year validity and are not rechargeable.
- Ticket Seguro Insurance: Optional ticket insurance product underwritten by MetLife Chile, providing reimbursement for event non-attendance due to covered reasons. Premium expressed in UF as percentage of ticket value.
- Parking Reservations: Parking spot reservations for events at participating venues (Movistar Arena, Estadio Monumental, Estadio Nacional). Sold exclusively through the website.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Ticket price varies by event, seating section, and date |
| Unit Pricing | Pay-as-you-go | Home delivery within Santiago Metropolitan Region |
| Unit Pricing | Pay-as-you-go | Home delivery to regions outside Santiago |
| Unit Pricing | Pay-as-you-go | Will Call pickup at venue box office |
| Unit Pricing | Pay-as-you-go | Pickup at Punto Ticket point of sale |
| One time/ perpetual license | Pay-as-you-go | Gift Card with stored value |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels5 records
Punto Ticket product offering
Product offeringCore offering
Punto Ticket is a Chilean online ticketing platform that distributes tickets for live entertainment events including concerts, sports, theater, festivals, and family shows. The company functions as an authorized ticketing agent and distribution partner for event producers, venues, and organizers, offering multiple sales channels: an e-commerce website, physical points of sale across Chile, home delivery, and Will Call pickup. The platform serves 3M+ monthly users with 10,000+ events sold and includes digital delivery, gift cards, ticket insurance, and parking reservations.
Product overview
Punto Ticket operates as a comprehensive entertainment ticketing ecosystem consisting of three main platforms: Punto Ticket (core ticketing platform for online and physical ticket sales), Punto Play (streaming service for live events and VOD content), and Punto Store (e-commerce marketplace for music merchandise). The company supports its core ticket sales through add-on services including Gift Card Punto Ticket (digital bearer cards with one-year validity), Ticket Seguro (MetLife-underwritten ticket insurance), Estacionamientos (parking reservations at major venues), and a network of physical Puntos de Venta throughout Chile. Punto Ticket functions as an agent/mandate for event producers, handling ticket distribution while producers control event organization and pricing.
Differentiator
Problem solved
Functional benefit
Brands
- Punto Play: Streaming platform offering online events and VOD content catalog.
- Punto Store
Quantifiable outcome
- 3,000,000+ monthly users on the platform
- +2 more outcomes
Companies that use Punto Ticket
Customer profileSegments3 records
Ideal customer profiles3 records
Punto Ticket technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature4 records
Punto Ticket partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- Queue-itcoreQueue-it is a world-leading virtual queue management platform used by Punto Ticket for all high-demand events. This technology creates a randomized virtual waiting room to prevent bots and ensure fair ticket access during high-traffic sales periods.
- MetLife Chile Seguros GeneralescoreMetLife Chile underwrites the 'Ticket Seguro' insurance product offered by Punto Ticket. This insurance reimburses ticket holders for covered reasons preventing event attendance (illness, accidents, transportation cancellation, medical conditions). Punto Ticket acts as the distribution channel for this insurance product.
- TransbankcorePayment processing platform that handles credit and debit card transactions for ticket purchases. Supports Visa, Mastercard, Diners Club International, and Redcompra (debit cards) through the WebPay system.
- WebPaycoreElectronic payment system that processes automatic charges from customer bank accounts for debit and credit card transactions. Integrated into the Punto Ticket checkout process.
- Cámara de Comercio de SantiagominorPunto Ticket has subscribed to the Code of Good Practices for E-commerce of the Santiago Chamber of Commerce, demonstrating commitment to consumer protection and ethical business practices.
- HitesminorHites department stores serve as authorized point of sale locations for Punto Ticket, where customers can purchase tickets in person. Hites credit cards are also accepted as a payment method on the platform.
- Movistar ArenacoreOne of Chile's premier entertainment venues, hosting major concerts and events. Punto Ticket serves as the official ticketing partner for events at Movistar Arena, with integrated parking reservation services.
- TeleticketcoreTeleticket (teleticket.com.pe) is a related platform serving the Peruvian market, operated by the same company group. Listed alongside Punto Ticket on the website as part of the company's regional expansion.
Scale indicators3 records
Recent moves6 records
Expansion highlights4 records
Punto Ticket competitors and assessment
Company assessmentDirect peers
- Sympla: Sympla is Brazil's leading ticketing and event management platform. Directly comparable to Punto Ticket in primary ticketing, multi-channel distribution (online + physical), and a similar Live Entertainment & Events ecosystem with concerts, sports, theater, and festivals - though operating at much larger scale.
- Teleticket: Teleticket is Punto Ticket's sister platform serving the Peruvian market, operating the identical primary-ticketing distribution business model for concerts, sports, theater, and live events - directly referenced on puntoticket.com as part of the same group's regional expansion.
- Passline: Passline is a primary ticketing platform serving the Argentine market for concerts, theater, and live events. Comparable to Punto Ticket as a venue-aligned regional ticketing operator with the same broad live-event mandate in a Southern Cone peer market.
- Boletia: Boletia is a Mexican primary ticketing platform serving concerts, sports, theater, and cultural events. Comparable to Punto Ticket as a LatAm regional primary ticketing operator with a similar event-category mix and consumer-facing online distribution model.
- Atrápalo: Atrápalo is a Spanish ticketing and experiences platform offering ticketing for concerts, theater, and travel-related events. Comparable to Punto Ticket as a primary ticket distributor plus complementary entertainment services in the broader Ibero-American market.
- Ticketek: Ticketek is a major Argentina-based primary ticketing operator serving concerts, theater, and sports events. Comparable to Punto Ticket as a venue-aligned ticketing distribution platform in the Southern Cone region, with similar relationships to promoters and large venues.
Broad incumbents
- Eventbrite: Eventbrite is a global self-service ticketing and event technology platform. Comparable to Punto Ticket in offering online event ticketing infrastructure and ticketed-leisure distribution, though focused more on self-service event creation rather than Punto Ticket's venue-exclusive, agency-style model.
- Ticketmaster: Ticketmaster is the global incumbent in primary ticketing with operations across multiple continents. Directly comparable to Punto Ticket as a box-office and primary ticketing platform serving venues, but with much broader geographic scope, larger event portfolio, and tighter integration with Live Nation.
- Eventim: Eventim is a major European-headquartered ticketing and live entertainment group serving concerts, sports, and theater across multiple countries. Comparable to Punto Ticket in primary ticketing technology, agency-style distribution, and venue-aligned partnerships, though with broader geographic focus.
Emerging players
- Fever: Fever is a global experiences marketplace connecting consumers with local events and experiences (concerts, immersive shows, tours). Comparable to Punto Ticket on the consumer ticketing side, though it leans more toward experiences-discovery and curated events rather than venue-aligned primary distribution.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Punto Ticket social profiles
Digital presencePunto Ticket compliance and trust
Trust signalCompliance1 record
Punto Ticket financial estimates
Financial estimateRevenue estimate
Valuation estimate
Punto Ticket leadership team
Management profileNumber of profiles
Profiles1 record
Punto Ticket funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Punto Ticket M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Punto Ticket
What does Punto Ticket do?
Punto Ticket is a Chilean online ticketing platform that distributes tickets for live entertainment events including concerts, sports, theater, festivals, and family shows. The company functions as an authorized ticketing agent and distribution partner for event producers, venues, and organizers, offering multiple sales channels: an e-commerce website, physical points of sale across Chile, home delivery, and Will Call pickup. The platform serves 3M+ monthly users with 10,000+ events sold and includes digital delivery, gift cards, ticket insurance, and parking reservations.
Is Punto Ticket a public or private company?
Punto Ticket is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Punto Ticket founded?
Punto Ticket was founded in 2013. It employs 51 to 100 people.
Where is Punto Ticket based?
Punto Ticket is headquartered in Santiago, Chile, in the Latin America region.
How does Punto Ticket make money?
Seven revenue lines are on record. Ticket Sales Service Fee is the primary driver. The others are home Delivery Service, point of Sale Pickup Fee, will Call Service, gift Card Sales, ticket Seguro Insurance and parking Reservations.
Who are Punto Ticket's main competitors?
Direct peers on record are Sympla, Teleticket, Passline, Boletia, Atrápalo and Ticketek. Broad incumbents are Eventbrite, Ticketmaster and Eventim. Fever is listed as an emerging player.
Does Punto Ticket have an API?
No public API is recorded for Punto Ticket.
What industry is Punto Ticket in?
Punto Ticket's product category is Event Ticketing Services. Its primary akta.pro industry code is MPAGAJAA, Primary Ticketing Platforms & Box Office Systems, with a secondary code of HSACALAA, Live Event Ticketing (Concerts, Festivals, Comedy). Its SIC code is 7900.