RetailOps
RetailOps, built by San Diego-based güdTECH, is a subscription SaaS platform that enables multi-channel retailers to unify, streamline, and scale operations across all sales channels via modular web technology.
- Company typePrivate
- Founded2016
- HeadquartersSan Diego, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What RetailOps does
RetailOps is a multi-channel retail operations SaaS platform developed and operated by San Diego-based güdTECH, a privately held technology company. The platform enables retailers to scale operations across all sales channels by providing unified tools to streamline operations, grow revenue, and increase profitability. RetailOps is delivered as a web-based, modular platform; a 'retailops-modules' architecture diagram is referenced on the company website, indicating the product is composed of integrated modules designed to function together as a unified operations stack for multi-channel retailers.
The underlying technology includes open-source contributions hosted under the güdTECH GitHub organization, most notably SCAMP (Single Connection Asynchronous Multiplexing Protocol), an asynchronous multiplexing protocol, and x12-schema, an open-source EDI (Electronic Data Interchange) schema library positioned as 'EDI without exploding your brain.' These contributions suggest a developer-oriented engineering posture and provide reusable infrastructure that could underpin integration and data interchange capabilities within the RetailOps platform.
RetailOps generates revenue through a subscription-based SaaS model targeting multi-channel retailers on a horizontal segmentation basis, with distribution via direct/enterprise sales (a toll-free number is published) and web-based self-service. The company operates from a single headquarters at 600 B Street, San Diego, CA 92101, with a headcount of 11–50 employees. The leadership team disclosed is led by CEO Samuel Moses. Pricing is not publicly disclosed, and the source data does not contain funding history, named customers, partnerships, M&A activity, awards, geographic footprint beyond the US HQ, or any AI/ML capability claims. The company's own website copyright indicates 2016, while firmographic records list a founding year of 2011 — the discrepancy is noted but unresolved in source material.
RetailOps firmographics
Firmographics- Name
- RetailOps
- Legal name
- güdTECH
- Website
- https://gudtech.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- RetailOps, built by San Diego-based güdTECH, is a subscription SaaS platform that enables multi-channel retailers to unify, streamline, and scale operations across all sales channels via modular web technology.
- Ownership category
- akta.pro rank
RetailOps industry classification
Industry- Product category
- Retail Operations Software
- akta.pro primary industry
- Retail ERP (Merchandising, POS Back Office) (HDAEAEAD)
- akta.pro secondary industry
- Sales Enablement & Revenue Operations (RevOps) Tools & Services (BPAFAFAJ)
Keywords
Where RetailOps is headquartered
LocationHeadquarters
- HQ city
- San Diego
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
RetailOps business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Retail Operations Software: SaaS platform providing retailers with tools to scale operations across sales channels, streamline operations, grow revenue, and increase profitability
Distribution channels1 record
RetailOps product offering
Product offeringCore offering
RetailOps is a web-based SaaS platform that enables retailers to manage and scale operations across multiple sales channels from a single system. It provides tools to streamline day-to-day retail operations, grow revenue, and increase profitability, targeting multi-channel retailers that face fragmented processes. The platform is built on a modular architecture and is backed by open-source technology contributions including the SCAMP protocol and x12-schema EDI library.
Product overview
RetailOps is a unified retail operations platform that enables retailers to manage and scale operations across all sales channels. The platform uses cutting-edge web technology to provide tools that streamline operations, grow revenue, and increase profitability. The source references a modular architecture ("retailops-modules.png") suggesting the platform consists of integrated modules designed to work together to serve the unified retail operations purpose.
Differentiator
Problem solved
Functional benefit
Products and services
- RetailOps RetailOps is a web-based SaaS platform that provides retailers with tools to scale operations seamlessly across all sales channels, streamlining operations, growing revenue, and increasing profitability. It uses a modular architecture to unify multi-channel retail operations for multi-channel retailers.
Companies that use RetailOps
Customer profileSegments1 record
Ideal customer profiles1 record
RetailOps technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
RetailOps partnerships and signals
Strategic signalRecent moves4 records
Expansion highlights2 records
RetailOps competitors and assessment
Company assessmentDirect peers
- Shopify: Leading multi-channel commerce platform serving retailers across DTC, marketplace, social, and POS. Directly comparable to RetailOps on the multi-channel retail operations thesis, though at vastly greater scale and breadth.
- BigCommerce: Headless and multi-channel commerce platform for mid-market and enterprise retailers. Closely aligned with RetailOps's positioning around scaling operations across sales channels.
- Kibo Commerce: Omnichannel retail platform combining OMS, eCommerce, and personalization. Directly comparable as a unified retail operations platform targeting multi-channel merchants.
- Cin7: Cloud-based inventory and order management platform for multi-channel retailers. Closely aligned with RetailOps on operational unification across sales channels and back-office functions.
- Adobe Commerce (Magento): Enterprise commerce platform with strong multi-channel and B2B capabilities. A direct competitor in the multi-channel retail operations category, particularly for larger merchants.
- Lightspeed Commerce: POS and commerce platform for retail and hospitality with multi-channel capabilities. Comparable on retail operations management across in-store and digital channels.
- Brightpearl: Retail-first ERP and operations platform for multi-channel merchants. Closely comparable on back-office retail operations including order, inventory, and financial workflows.
Broad incumbents
- Salesforce Commerce Cloud: Enterprise commerce suite within the Salesforce platform. Overlaps with RetailOps's multi-channel operations use case as part of a broader CRM and commerce portfolio.
- NetSuite (Oracle NetSuite): Cloud ERP suite with retail-relevant modules including inventory, order management, and financials. A broader incumbent that addresses back-office retail operations as part of a wider ERP portfolio.
- Square (Block): Multi-channel commerce and payments platform for retailers and restaurants. Comparable on the multi-channel retail operations use case, especially for SMB merchants.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights5 records
Customer concentration
RetailOps social profiles
Digital presenceRetailOps financial estimates
Financial estimateRevenue estimate
Valuation estimate
RetailOps leadership team
Management profileNumber of profiles
Profiles1 record
RetailOps funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RetailOps M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RetailOps
What does RetailOps do?
RetailOps is a web-based SaaS platform that enables retailers to manage and scale operations across multiple sales channels from a single system. It provides tools to streamline day-to-day retail operations, grow revenue, and increase profitability, targeting multi-channel retailers that face fragmented processes. The platform is built on a modular architecture and is backed by open-source technology contributions including the SCAMP protocol and x12-schema EDI library.
Is RetailOps a public or private company?
RetailOps is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was RetailOps founded?
RetailOps was founded in 2016. It employs 11 to 50 people.
Where is RetailOps based?
RetailOps is headquartered in San Diego, United States, in the North America region.
How does RetailOps make money?
One revenue line is on record: retail Operations Software.
Who are RetailOps's main competitors?
Direct peers on record are Shopify, BigCommerce, Kibo Commerce, Cin7, Adobe Commerce (Magento), Lightspeed Commerce and Brightpearl. Broad incumbents are Salesforce Commerce Cloud, NetSuite (Oracle NetSuite) and Square (Block).
Does RetailOps have an API?
No public API is recorded for RetailOps.
What industry is RetailOps in?
RetailOps's product category is Retail Operations Software. Its primary akta.pro industry code is HDAEAEAD, Retail ERP (Merchandising, POS Back Office), with a secondary code of BPAFAFAJ, Sales Enablement & Revenue Operations (RevOps) Tools & Services.