MED e-care Healthcare Solutions

What MED e-care Healthcare Solutions does

Med e-care Healthcare Solutions is a privately held SaaS provider headquartered in Toronto, Canada, with operations in the United Kingdom, serving the long-term care, senior living, pharmacy, hospital, mental health, and group home sectors. The firmographics year founded is 2000, while corporate history materials place the SaaS transition and Kathleen Gatti's involvement at 2011; operations now span two legal entities (Med e-care Health Care Solutions Inc in Ontario and Med e-care Health Solutions Limited in England). The company positions itself as Canada's most comprehensive senior living technology solution and claims a market-leading position in the UK Health and Social Care sector, with 10,000+ users cited across both markets.

The platform is an all-in-one senior living SaaS suite built around seven integrated modules: Assessment, Billing & Trust Management (eFinancial), Care Management, Customer Relationship Management, ElderSmarts Analytics, Medication Management (eMAR/eTAR), and Profile Management. The eMAR/eTAR system is the technical anchor, offering proprietary features such as Pop & Dot visual medication management, 2D barcode scanning, real-time alerts, and offline-syncable applications. The platform supports HL7 health data integration and claims integration with all major pharmacies in the UK and Canada, creating a closed-loop interface between facilities and pharmacy dispensing systems. Quantified vendor-reported outcomes include up to 87% reduction in medication errors and 30% reduction in med pass times after eMAR implementation.

Med e-care generates revenue primarily through annual SaaS subscriptions with consultative, demo-led pricing (not publicly disclosed), supplemented by training services including eLearning, instructor-led sessions, and customized facility training. Go-to-market combines enterprise field sales with inside sales and a content-driven marketing engine (blog, gated eBooks, newsletter). The customer base spans enterprise logos such as CareRx, Remedy's Rx, OMNI, Trent Valley Lodge, Providence Manor, Hawkesbury General Hospital, and Trillium at St. Charles Manor. No external funding rounds or revenue disclosures appear in the source data; the company appears to be owner-/founder-led and independently capitalized.

Name

MED e-care Healthcare Solutions

Legal name

Med e-care Health Care Solutions Inc

Website

https://mede-care.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

101–250 employees

Short description

MED e-care Healthcare Solutions is a privately held Canadian SaaS provider of an integrated senior living platform spanning eMAR, care management, CRM, billing, analytics, and assessments, serving nursing homes, retirement communities, pharmacies, hospitals, mental health facilities, and group homes across Canada and the UK.

Ownership category

akta.pro rank

Product category

Senior Living Healthcare Software

NAICS

Nursing and Residential Care Facilities (623), Health Care and Social Assistance (62)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

akta.pro secondary industries

Post-Acute & Transitional Care Virtual Platforms (SNF/home health coordination) (HLALABAG), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

Keywords

• Senior living software
• Electronic medication administration
• Care management software
• Pharmacy integration software
• Long-term care technology

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscriptions (SaaS): Annual subscription model for access to comprehensive senior living software platform including eMAR, CRM, Care Management, Assessment, Billing, and Analytics modules. Subscription pricing likely varies by facility size and modules selected.
2. Training Services: Comprehensive training services including introductory classes, self-paced eLearning, instructor-led sessions, regional classroom events, and customized training specific to facilities.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

MED e-care Healthcare Solutions provides a comprehensive, all-in-one SaaS senior living technology platform combining seven integrated modules — Assessment, Billing & Trust Management (eFinancial), Care Management, Customer Relationship Management, ElderSmarts Analytics, Medication Management (eMAR/eTAR), and Profile Management — into a single web-based system with offline syncable capability. The platform serves retirement homes, long-term care facilities, pharmacies, hospitals, mental health facilities, group homes, and rehabilitation providers across Canada and the UK.

Product overview

MED e-care Healthcare Solutions provides a comprehensive, all-in-one SaaS platform for the senior living sector, combining clinical and business workflows in a unified system. The platform consists of seven integrated modules: Assessment (for standardized care assessments), Billing & Trust Management/eFinancial (financial operations), Care Management (clinical coordination), Customer Relationship Management (occupancy and lead management), ElderSmarts Analytics (business intelligence), Medication Management eMAR/eTAR (medication administration), and Profile Management (resident information). The platform is designed for retirement homes, long-term care, pharmacies, continuing care, mental health, group homes, and rehabilitation facilities, with operations spanning Canada and the UK.

Differentiator

Problem solved

Functional benefit

Products and services

• Assessment Comprehensive assessment management module that enables retirement, mental health, rehabilitation, and long-term care facilities to use standardized assessments for accurate care planning.
• Billing & Trust Management (eFinancial) Financial management module that streamlines billing operations, tracks resident trust accounts, and enables flexible billing options with export capabilities to accounting software such as Great Plains, Accpac, and SAGE 50.
• Care Management Care coordination module that centralizes clinical data, enables real-time information sharing, and connects care planning across all platforms.
• Customer Relationship Management (CRM) Lead tracking and occupancy management tool for senior living communities that manages prospect interactions, automates follow-ups, and integrates data with clinical tools.
• ElderSmarts Analytics Business intelligence and reporting platform that compiles data from all sources, tracks community trends and performance, and provides actionable insights for decision-making.
• eMAR & eTAR System Comprehensive electronic medication and treatment administration system with barcode technology, real-time recording, pharmacy integration, and offline syncing capabilities. Designed to reduce medication errors by up to 87% and shorten med passes by 30%.
• Profile Management Resident information management system that centralizes resident profiles, streamlines workflows, and reduces administrative redundancies.
• Training Services Comprehensive training services including introductory classes, self-paced eLearning, instructor-led sessions, regional classroom events, and customized facility-specific training for the Med e-care platform.

Quantifiable outcome

• Medication errors can be reduced by up to 87% once a facility implements an eMAR system
• +2 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core.

• LloydsPharmacycoreStrategic or Co-development PartnerLiz Price joined Med e-care from LloydsPharmacy where she was eMAR Implementation Manager. Her team were the first in the UK to offer their care home customers an interfaced eMAR solution. Liz helped shape the solution for the UK market and developed a market-leading 'train the trainer' model of implementation.
• All Major Pharmacies in UKcoreTechnology or IntegrationMed e-care is described as having 'integration with all major pharmacies in the United Kingdom' and is 'a market leading solution for the Health and Social Care sector'. Most pharmacies in Canada are integrated with the Med e-care eMAR.
• All Major Pharmacies in CanadacoreTechnology or IntegrationIntegration with pharmacy dispensing software systems, automated medication ordering, and closed-loop interface between medication orders and pharmacy systems.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• PointClickCare: Market-leading cloud-based EHR and care management platform for skilled nursing facilities, senior living, and home health across North America. Directly competes with MED e-care in long-term care and senior living software, including eMAR, care planning, and billing.
• MatrixCare (a ResMed company): EHR and care coordination software for skilled nursing, assisted living, home health, and hospice. Closely comparable to MED e-care in target customer (senior care operators) and product scope (clinical, billing, CRM, eMAR).
• Person Centred Software: UK-based care home software provider offering electronic care planning, medication management (eMAR), and analytics. Direct competitor in the UK Health and Social Care market where MED e-care claims leadership.
• Yardi: Senior living software suite covering CRM, resident management, billing, and operations for retirement communities. Overlaps directly with MED e-care's Retirement Communities and CRM module positioning.
• Eldermark: Senior living EHR and operational software for assisted living, memory care, and independent living. Directly comparable product scope (clinical documentation, eMAR, CRM, billing) and customer segment.
• Netsmart: EHR and care coordination platform for senior living, behavioral health, and home health. Competes with MED e-care in mental health facilities, group homes, and long-term/post-acute care.
• ALIS (Assisted Living Intelligence System): Electronic health record software purpose-built for assisted living and memory care communities. Closely comparable to MED e-care's assisted living and senior care focus with similar module set (care plans, eMAR, billing, CRM).

Broad incumbents

• WellSky: Broad healthcare and human services technology platform spanning acute, post-acute, and community care. Overlaps with MED e-care in post-acute and senior care but operates a much wider portfolio beyond senior living.
• Epic Systems: Dominant acute-care EHR vendor increasingly extending into post-acute and senior care via partnerships. A broader incumbent rather than a direct niche competitor, but pressures MED e-care when hospitals seek integrated post-acute EHRs.

Emerging players

• CareHQ (Care Home) / KareInn: UK-based digital care planning and eMAR provider for care homes. Emerging UK competitor with narrower scope than MED e-care but directly competing in the same care-home eMAR and care management category.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/mede-care
• Xx.com/medecare
• Facebookfacebook.com/Medecare.Healthcare

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MED e-care Healthcare Solutions