DOCOMO PACIFIC

What DOCOMO PACIFIC does

DOCOMO PACIFIC is the largest quad-play telecommunications provider in the Marianas, serving Guam and the Commonwealth of the Northern Mariana Islands (Saipan, Tinian, Rota) as a wholly-owned subsidiary of NTT DOCOMO since December 2006 (acquired entity itself formed from the merger of Guamcell Communications and HafaTel). The company delivers mobile (postpaid, prepaid, and FLEX pay-as-you-go on 4G LTE and 5G networks, with a 3G retirement planned for end-June 2026), residential internet (multi-gig fiber symmetrical up to 5 Gbps and DOCOMO PACIFIC Internet up to 1 Gbps), entertainment (dTV+ streaming across Amazon Fire TV, Apple TV, and Android TV, plus TiVo integration), and home phone, available individually or via the LINK bundle program.

Underlying technology centers on DOCOMO PACIFIC's proprietary 183-mile ATISA submarine fiber optic cable connecting Guam to CNMI (completed June 2017) and the DOCOMO 5G Open Lab Guam, which provides a trial/verification environment for over 1,600 partner businesses. Fixed and mobile networks are delivered over LTE/5G with managed services for the enterprise segment (FirstNet for first responders, MaxTrack fleet tracking, Unified Communications 365, carrier services). Customer segments span residential/family, individual consumers, military and veterans, students, seniors (Diamond Discount), low-income Lifeline recipients, visitors/tourists, and enterprise/government customers including the U.S. military at Andersen Air Force Base.

Revenue is subscription-recurring across all four service lines, supplemented by one-time device sales through a NOW installment program. Distribution runs through eight retail locations across Guam and CNMI, an online self-service portal (My DOCOMO PACIFIC web and mobile app), customer-care centers (24/7 technical support), third-party retail (Pay-Less Supermarkets prepaid cards, AAFES), and dedicated business-services desks. Pricing includes 24-month contract discounts, military/senior/student/Lifeline programs, and a "Refer a Friend" channel generating up to $150 in account credits.

Name

DOCOMO PACIFIC

Legal name

Docomo Pacific, Inc. and Docomo Pacific (Saipan), Inc.

Website

https://docomopacific.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

101–250 employees

Short description

DOCOMO PACIFIC is the largest quad-play telecommunications provider in the Marianas (Guam, Saipan, Tinian, Rota), delivering mobile (LTE/5G), fiber internet up to 5 Gbps, dTV+ streaming, and home phone to residential, enterprise, government, and military customers as a wholly-owned subsidiary of NTT DOCOMO.

Ownership category

akta.pro rank

Product category

Wireless Telecommunications Services

NAICS

Wireless Telecommunications Carriers (except Satellite) (517112), Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers (51621)

SIC

Radiotelephone Communications (4812), Cable & Other Pay Television Services (4841), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Consumer Mobile Network Operators (Retail MNOs) (HDAIAAAA)

akta.pro secondary industry

Live TV Streaming (vMVPD/IPTV OTT) (MPACAAAD)

Keywords

• Wireless telecommunications services
• Fiber internet services
• Mobile network operator
• Quad-play telecommunications
• OTT streaming service

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. Mobile Services: Postpaid and prepaid mobile services including voice, SMS, and data plans. Revenue from monthly subscriptions (postpaid) and pay-as-you-go usage (prepaid). Features include unlimited plans, mobile hotspot, and international roaming.
2. Internet Services: Fiber internet (up to 5 Gbps symmetrical), DOCOMO PACIFIC Internet (up to 1 Gbps), and WiFi Starter Pack. Offered with various speed tiers and bundle discounts.
3. Entertainment (dTV+): Over-the-top TV streaming service with Basic and Expanded passes, optional channel packages, and premium channel add-ons (HBO, Showtime, Starz, Cinemax, TFC, GMA). Requires DOCOMO PACIFIC Internet subscription.
4. Home Phone: Residential landline service with local and long-distance calling options, optional features like caller ID, call waiting, and 3-way calling.
5. LINK Bundles: Bundled service packages combining internet, mobile, entertainment, and home phone with multi-service discounts, encouraging customer retention through bundled pricing.
6. Device Sales: Sale of mobile devices including smartphones (Apple iPhone, Samsung Galaxy), tablets (iPads), accessories, and mobile hotspots (MiFi/eero). NOW program offers installment payments for devices.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels11 records

Core offering

DOCOMO PACIFIC sells quad-play telecommunications services in Guam and CNMI: mobile (postpaid and prepaid plans on LTE/5G networks), residential internet (fiber optic up to 5 Gbps symmetrical and traditional DOCOMO PACIFIC Internet), entertainment (dTV+ OTT streaming service), and home phone service. The company also offers enterprise solutions including FirstNet for first responders, MaxTrack fleet tracking, Unified Communications 365, and carrier services, sold individually or bundled via the LINK discount program.

Product overview

DOCOMO PACIFIC is a quad-play telecommunications provider serving Guam and the Commonwealth of the Northern Mariana Islands (CNMI) as a wholly owned subsidiary of NTT DOCOMO. The company offers a comprehensive portfolio of mobile services (postpaid and prepaid with LTE/5G), residential internet (fiber optic up to 5 Gbps and traditional plans), entertainment streaming (dTV+), and home phone services. Products are available individually or bundled through the LINK program. The company also provides enterprise solutions including FirstNet for first responders, MaxTrack fleet tracking, Unified Communications 365, and carrier services. Discount programs target students, seniors (Diamond Discount), military personnel, and low-income households (Lifeline). Self-service is enabled through the My DOCOMO PACIFIC web portal and mobile app.

Differentiator

Problem solved

Functional benefit

Products and services

• Mobile Services (Postpaid and Prepaid) Mobile phone services offering talk, text, and data plans (postpaid Fresh Starter at $30/month with 20GB, Fresh Lite at $40/month with 30GB, Unlimited FLOW Plus at $60/month, Unlimited FLOW Premier at $80/month; prepaid FLEX 1/3/7/15 plans) with LTE and 5G connectivity across Guam and CNMI for consumers, military, students, and seniors.
• Fiber Internet Fiber optic internet delivering symmetrical speeds up to 5 Gbps directly to homes, with 1 Gig ($175/month no-contract, $70-$100 on contract), 2.5 Gig ($245/month), and 5 Gig ($315/month) plan options and Whole Home WiFi devices included.
• DOCOMO PACIFIC Internet Residential internet service with plans ranging from 150 Mbps (Internet Value at $85/month) to 1 Gbps (Internet Extreme Pro at $150/month), featuring Whole Home WiFi devices and 24/7 technical support.
• WiFi Starter Pack Wireless internet service bringing DOCOMO PACIFIC's network to homes at up to 25 Mbps download and 3 Mbps upload speeds, suitable for basic browsing and streaming.
• Mobile Hotspot (MiFi) 4G LTE mobile hotspot devices providing internet connectivity for WiFi-capable devices on the go, paired with MyData plans ranging from 10GB to 50GB (MiFi Lite $19.50/month to MiFi Extreme $69.50/month).
• dTV+ Streaming Service Over-the-top television streaming service compatible with Amazon Fire TV, Apple TV, and Android TV, offering Basic Pass ($48.49/month; 18+ HD channels) and Expanded Pass ($98.49/month; 50+ HD channels) with optional channel packages, premium add-ons (HBO, Showtime, Starz, Cinemax, TFC, GMA), Cloud DVR with up to 300 hours of recording, and free FireTV Stick with LINK bundles.
• Home Phone Residential landline service with local calling from $24.99/month and Local + US LD plans at $54.99/month with features including Caller ID, Call Waiting, Delayed Call Forwarding, 3-Way Calling, Speed Dial, and Find Me Follow Me.
• LINK Bundles Customizable multi-service bundle combining internet, mobile, entertainment, and home phone for savings up to $1,200/year, using a product selector tool and including a free Amazon FireTV Stick with entertainment subscription.
• Visitor SIM Prepaid SIM cards and plans designed for visitors to Guam and CNMI staying up to 7 days or longer, providing data, local calls, and WiFi access for short-term travelers.
• FirstNet Emergency response network service offering first responders dedicated connectivity and priority access, delivered in partnership with AT&T's nationwide public safety communications platform.
• MaxTrack Fleet Tracking Fleet management and tracking solution for businesses to monitor vehicle locations and operations across Guam and CNMI.
• Unified Communications 365 Business communication solution providing integrated messaging, calling, and collaboration tools for enterprise customers.
• Carrier Services Wholesale and carrier interconnect services provided to other telecommunications carriers operating in Guam and CNMI.
• NOW Program (Device Installment) Mobile device installment program enabling well-qualified customers to purchase smartphones for $0 down with low monthly payments and annual upgrade options, plus endless local voice/SMS/data usage on social media apps like WhatsApp, Facebook, Instagram, and Twitter.
• Military & Veteran Discount Program Exclusive discounts for active-duty service members and veterans on mobile, internet, and bundled plans with lightning-fast 5G coverage.
• Student Starter Plan Mobile plan at $25.50/month for students ages 18 and below, providing 20GB data plus unlimited talk and text, with parental management and school verification.
• Diamond Discount (Senior) Senior discount program for subscribers 60+ in Guam and 55+ in CNMI offering savings on standalone and bundled services, priority service queues, and dedicated support.
• Lifeline Assistance Program Federally funded program providing monthly discounts up to $9.25 on phone, internet, and bundled services for qualifying low-income consumers.
• Trade-In Program Program allowing customers to trade in existing devices for account credit toward new handsets.

Quantifiable outcome

• Save up to $1,200/year with LINK bundles
• +5 more outcomes

Named customers3 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core, flagship and minor.

• DOCOMO 5G Open Partner ProgramcoreStrategic or Co-development Partner · 1 March 2019DOCOMO 5G Open Lab Guam, opened March 2019, was the first 5G test lab and verification center outside Japan. The program provides a 5G trial environment for over 1,600 local and international businesses and organizations, enabling innovation and collaboration on 5G applications.
• NTT DOCOMOflagshipStrategic or Co-development Partner · 1 December 2006NTT DOCOMO, a world-leading Japanese telecommunications company, acquired DOCOMO PACIFIC in December 2006. As a wholly owned subsidiary, DOCOMO PACIFIC benefits from access to NTT DOCOMO's world-leading technology, innovations, and best practices. This parent-subsidiary relationship enables technology sharing including 5G developments through DOCOMO 5G Open Lab Guam.
• AT&T (FirstNet)coreTechnology or IntegrationDOCOMO PACIFIC offers FirstNet services as part of its enterprise suite. FirstNet is the nationwide public safety communications platform dedicated to America's first responders, providing reliable, prioritized wireless connectivity.
• TiVo (Xperi)coreTechnology or IntegrationDOCOMO PACIFIC was the first and only provider of TiVo services in Guam and CNMI. Introduced in 2017, TiVo unified cable TV content with streaming services like Netflix, Hulu, and YouTube, maximizing the traditional cable TV experience.
• AT&T (Submarine Cable)coreStrategic or Co-development PartnerDOCOMO PACIFIC invested over $16 million in the ATISA submarine fiber optic cable system connecting Guam to the Northern Mariana Islands. The 183-mile cable was completed in June 2017 as the first new undersea cable in nearly twenty years in the CNMI.
• Pay-Less SupermarketsminorChannel Partner/ Reseller/ DistributorDOCOMO PACIFIC prepaid cards are available at Pay-Less Supermarket locations across Guam. Partnership includes Måolek Rewards integration for promotional bonuses including free gifts and raffle entries for Google Pixel phones.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Comcast Xfinity: Comcast Xfinity is a major U.S. quad-play provider bundling internet, mobile, video, and home phone; comparable to DOCOMO PACIFIC's LINK bundle strategy and dTV+ streaming proposition.
• Verizon Wireless: Verizon Wireless is a major U.S. mobile network operator serving consumer, enterprise, and government customers; comparable as a benchmark for 5G investment, premium mobile pricing, and enterprise service delivery models.
• T-Mobile US: T-Mobile US is a leading U.S. wireless carrier with extensive 5G coverage; comparable as a benchmark for mobile postpaid/prepaid plan structures, unlimited data tiers, and device installment programs similar to DOCOMO PACIFIC's offerings.
• Charter Spectrum: Charter Spectrum is a U.S. cable/broadband operator now offering mobile, internet, video, and voice bundles; comparable as a benchmark for multi-gig residential internet tiers and bundle pricing strategy.
• NTT DOCOMO: NTT DOCOMO is the Japanese parent company and a global mobile network operator offering mobile, IoT, and 5G services; it is comparable as the operating parent of DOCOMO PACIFIC and as a benchmark for technology and capital support.
• Lumen Technologies: Lumen Technologies provides fiber, enterprise networking, and carrier services; comparable to DOCOMO PACIFIC's enterprise suite (carrier services, unified communications, FirstNet-style managed offerings) and fiber backbone investments.
• AT&T Mobility: AT&T Mobility is a large U.S. wireless carrier and FirstNet operator; comparable to DOCOMO PACIFIC through the FirstNet partnership for first responders and enterprise/government customers in the Marianas.

Direct peers

• IT&E (Pacific Telecom): IT&E is a long-standing mobile and wireline carrier serving Guam and CNMI with similar mobile, internet, and TV offerings, directly competing with DOCOMO PACIFIC across consumer and enterprise segments.
• GTA Teleguam: GTA Teleguam is the primary competing mobile and fixed-line carrier in Guam, offering mobile, internet, and TV services to overlapping residential and enterprise customers in the same territory as DOCOMO PACIFIC.

Regional players

• Hawaiian Telcom: Hawaiian Telcom is a regional incumbent telecom serving the Hawaiian Islands with fiber, mobile (via partners), and business services; comparable as an island-region wireline/fiber operator with similar geographic concentration challenges.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/DocomoPacificGu
• Facebookfacebook.com/docomopacific
• LinkedIninstagram.com/docomopacific

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DOCOMO PACIFIC