What SingleStone does

SingleStone (legally Dominion Digital, Inc.) is a U.S.-based technology consulting firm founded in 1996 and headquartered in Richmond, Virginia. The firm operates as a platform-agnostic consultancy that helps enterprise clients select, implement, migrate, and optimize CRM, CMS, and Customer Communication Management platforms. Its core delivery spans Microsoft Dynamics 365 (where it holds Gold Certified Partner status), Salesforce, Brightspot, and Sitecore, supported by cloud infrastructure partners (AWS, Microsoft Azure), data platforms (Snowflake, Data.world), and integration tooling (MuleSoft, Jitterbit, KingswaySoft). Named clients include the Virginia Department of Transportation, Rush Enterprises, a Fortune 500 insurance company, Northeast Telco, the South Carolina Office of Regulatory Staff, and the International Association of Privacy Professionals. The firm employs 51-100 people and reports 200+ clients and 2,089+ delivered projects over 28+ years of operation.

SingleStone generates revenue through project-based professional services engagements and ongoing managed services and optimization contracts. Engagements typically begin with a free consultation and proceed through discovery, platform selection, implementation, customization, integration, training, and post-go-live support. Pricing is quote-based, dependent on platform, scope, team composition, and duration, with multi-year contracts referenced. The go-to-market is sales-led and direct, relying on thought-leadership content (blog, case studies, SEO) and consultative field engagement with enterprise buyers across Financial Services, Insurance, State Government, Nonprofit, Retail, and Utilities verticals. The firm maintains a Chief AI Officer role and a dedicated Data, Analytics & AI service line, though its AI practice centers on configuring partner-platform capabilities (Salesforce Einstein, Dynamics Customer Insights, AI-enhanced CMS features) rather than building proprietary AI.

The company is privately held with no disclosed external investors, funding events, M&A activity, or public-market presence. Headquartered at 2000 West Marshall Street in Richmond, VA, the firm holds GDPR and CCPA compliance certifications and is recognized as a Microsoft Gold Certified Partner. Leadership includes Jimmy Chou (CEO & Principal), Chris Little (Founder and Chair), David Der (Chief AI Officer), and Kyle Joseph (Director of Strategy and Analysis). The firm has differentiated through a human-centered design methodology and a registered proprietary asset, OnePath Solution™, for multi-website CMS consolidation.

Name

SingleStone

Legal name

Dominion Digital, Inc.

Website

https://singlestoneconsulting.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

51–100 employees

Short description

SingleStone is a Richmond, Virginia-based consulting firm that implements and optimizes CRM, CMS, and CCM platforms — primarily Microsoft Dynamics 365, Salesforce, Brightspot, and Sitecore — for enterprise clients across Financial Services, Insurance, State Government, and adjacent verticals.

Ownership category

akta.pro rank

Product category

IT Consulting Services

NAICS

Management Consulting Services (54161), Custom Computer Programming Services (541511)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

Keywords

• CRM consulting services
• Customer experience solutions
• Digital transformation consulting
• Enterprise platform implementation
• CMS integration services

Headquarters

HQ city

Glen Allen

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Professional Services Consulting: SingleStone generates revenue through professional services consulting engagements, including strategy design, implementation, integration, customization, and ongoing support for CRM, CMS, and CCM platforms. Services are typically billed on project-based or time-and-materials engagements with enterprise clients.
2. Managed Services and Ongoing Optimization: Post-implementation support and optimization services that provide continued value to clients after initial project completion. Includes training, troubleshooting, and fine-tuning services.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

SingleStone is a professional services consulting firm that implements, integrates, and customizes CRM, CMS, and CCM platforms for enterprise clients. The firm operates as a platform-agnostic consultant, helping organizations select, deploy, and optimize solutions such as Microsoft Dynamics 365, Salesforce, Brightspot, and Sitecore, with a focus on human-centered design and measurable business outcomes.

Product overview

SingleStone is a technology consulting firm offering a portfolio of services centered on CRM, CMS, and CCM platforms. The company operates as a platform-agnostic consultant, offering Microsoft Dynamics 365 and Salesforce as its primary CRM platforms, with specialized CMS offerings including Brightspot and Sitecore. Additional services include OpenText Exstream for customer communication management, Data/Analytics/AI consulting, architecture modernization, and custom software development. The company provides end-to-end implementation services that encompass platform selection consulting, implementation, customization, migration, and ongoing optimization, with a focus on user adoption and measurable business outcomes.

Differentiator

Problem solved

Functional benefit

Products and services

• Microsoft Dynamics 365 Consulting
• Salesforce Consulting Services
• CRM Platform Selection Consulting
• CMS Consulting Services
• OnePath Solution Multi-Website Consolidation
• Customer Communication Management (CCM) Consulting
• Data, Analytics & AI Consulting
• Architecture Modernization Services
• Software Development Services
• Customer Platforms Implementation

Quantifiable outcome

• Achieved 10/10 Net Promoter Score from Virginia Department of Transportation after CRM migration project
• +6 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability5 records

Feature5 records

Partnerships

13 partnerships are on record, tiered core and supporting.

• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Certified Partner with verified expertise in Microsoft Dynamics 365 implementations. SingleStone leverages Microsoft technologies including Azure cloud platform, Dynamics 365 applications (Field Service, Customer Voice, Marketing, Finance & Operations, Customer Insights, Sales, Power Pages), and Government Cloud solutions.
• SalesforcecoreTechnology or IntegrationCertified Salesforce consultants providing implementation, integration, and customization services across Sales Cloud, Service Cloud, and Experience Cloud. SingleStone helps clients select between Salesforce and Microsoft Dynamics based on unique business needs.
• BrightspotcoreTechnology or IntegrationCertified Brightspot CMS implementation partner. SingleStone provides CMS consulting, implementation, and migration services for Brightspot, emphasizing its hybrid architecture, headless CMS capabilities, and superior workflow features compared to competitors.
• SitecorecoreTechnology or IntegrationCertified Sitecore implementation partner providing CMS consulting, implementation, and modernization services. SingleStone offers expertise in Sitecore's digital experience management capabilities.
• AWS (Amazon Web Services)supportingTechnology or IntegrationAWS cloud infrastructure used as a deployment platform for client solutions. SingleStone leverages AWS capabilities for scalable, secure cloud deployments.
• Microsoft AzuresupportingTechnology or IntegrationAzure cloud platform utilized for cloud-based deployments, particularly Government Cloud for public sector clients requiring FedRAMP-compliant infrastructure.
• SnowflakesupportingTechnology or IntegrationSnowflake data platform used for data analytics and AI implementations, enabling clients to unify and analyze data across their organization.
• Data.worldsupportingTechnology or IntegrationData catalog platform integrated into SingleStone's data and analytics solutions, helping organizations organize and discover their data assets.
• MuleSoftsupportingTechnology or IntegrationIntegration platform used for connecting CRM systems and enterprise applications. SingleStone leverages MuleSoft for seamless data integration between Salesforce, Microsoft Dynamics, and other enterprise systems.
• JitterbitsupportingTechnology or IntegrationIntegration tool used for CRM migrations and data integration projects, enabling seamless connectivity between Dynamics and Salesforce platforms.
• KingswaySoftsupportingTechnology or IntegrationData integration solution for Microsoft Dynamics, used for efficient data migration and integration between Microsoft ecosystem and other platforms.
• Dataloader.iosupportingTechnology or IntegrationSalesforce data management tool used for data migration and synchronization in CRM implementations and conversions.
• OpenText ExstreamsupportingTechnology or IntegrationCustomer Communication Management (CCM) platform integrated into SingleStone's CCM consulting services for document generation and communication redesign.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Slalom: Slalom is a mid-market consulting firm with deep Microsoft, Salesforce, and cloud platform expertise serving enterprise clients across similar verticals. It is the closest peer in scale, service mix, and go-to-market motion to SingleStone.
• Avanade: Avanade is a leading Microsoft-focused consulting joint venture specializing in Dynamics 365 and Azure implementations for enterprise and public-sector clients, directly overlapping SingleStone's core Dynamics practice and government footprint.
• Perficient: Perficient is a digital consultancy with strong CRM (Salesforce, Microsoft Dynamics) and CMS (Sitecore) implementation practices, competing for the same enterprise modernization RFPs SingleStone targets.
• Persistent Systems: Persistent Systems is a technology services firm with deep Salesforce and Microsoft partnerships serving financial services and insurance clients. It competes with SingleStone on CRM modernization and data/analytics implementations.
• West Monroe: West Monroe is a mid-sized business and technology consulting firm with strong CRM, data, and cloud practices serving financial services, insurance, and other regulated industries. It is a near-comparable in size and vertical focus.

Broad incumbents

• Infosys: Infosys is a global IT services firm with large-scale Microsoft, Salesforce, and cloud transformation practices serving financial services and insurance. It competes with SingleStone on larger enterprise deals while offering a much broader delivery footprint.
• Cognizant: Cognizant operates global digital transformation and CRM/CMS implementation practices across financial services, insurance, and healthcare. It overlaps with SingleStone's enterprise CRM modernization work but at vastly greater scale.
• Capgemini Invent: Capgemini Invent provides digital and CRM transformation consulting with deep Microsoft and Salesforce partnerships, serving global enterprise clients. It overlaps with SingleStone's CX and platform modernization offerings as a much larger incumbent.
• Deloitte Digital: Deloitte Digital is a global SI with a substantial Salesforce and CMS practice serving large enterprises. It competes with SingleStone on end-to-end CRM/CMS transformations and brings significantly larger delivery scale.
• Accenture: Accenture is the largest global consulting and systems integration firm with extensive Microsoft, Salesforce, and CMS practices across all SingleStone-served verticals. It represents the upper-bound incumbent competitor for marquee enterprise programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/singlestonecx
• Facebookfacebook.com/SingleStoneConsulting
• LinkedInlinkedin.com/company/singlestone

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SingleStone