What HEAT Software does

HEAT Software was a US-based provider of cloud-based Service Management and Unified Endpoint Management software, founded in 1989 and headquartered in Milpitas, California. The company delivered subscription-based SaaS solutions — Service Manager, Help Desk, Service Desk, and Service Management — built on a cloud-native architecture intended to give enterprise customers flexible, scalable, and secure workflows across IT, HR, Facilities, and Customer Service functions. Its core technology combined service management automation with endpoint detection and protection, targeting common enterprise pain points around manual process inefficiency, compliance, and endpoint security threats.

The company sold to enterprise buyers through a direct field-sales motion, with the horizontal segmentation approach positioning a single platform against multiple departmental service desks rather than point solutions. Revenue was generated via recurring cloud subscriptions, though pricing was not publicly disclosed. HEAT Software operated as a portfolio company of private equity firm Clearlake Capital and, in January 2017, was contributed by Clearlake to its newly acquired LANDESK business to form a combined platform under the Ivanti brand, ending HEAT's existence as an independent operating company.

Name

HEAT Software

Website

https://heatsoftware.com

Company type

Private

Founded year

1989

Operating status

Acquired

Headcount range

501–1,000 employees

Short description

HEAT Software was a US-based cloud SaaS provider of Service Management and Unified Endpoint Management software, serving enterprise IT, HR, Facilities, and Customer Service departments with recurring subscription solutions prior to its 2017 merger into Ivanti.

Ownership category

akta.pro rank

Headquarters

HQ city

Milpitas

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Cloud Software Subscriptions: HEAT Software operated as a cloud/SaaS provider offering subscription-based service management and endpoint management solutions to enterprise customers. The company empowered IT, HR, Facilities, Customer Service, and other enterprise functions to simplify and automate their business processes through cloud solutions.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

HEAT Software provides cloud-based Service Management and Unified Endpoint Management software solutions for enterprise functions. The company delivers flexible, scalable, and secure Service Manager, Help Desk, Service Desk, and Service Management offerings on a SaaS model, enabling IT, HR, Facilities, and Customer Service departments to automate business processes, improve service quality, and protect endpoints against threats to business continuity.

Product overview

HEAT Software offers a unified cloud-based ITSM (IT Service Management) platform consisting of Service Manager, Help Desk, Service Desk, and Service Management solutions. These products work together to help enterprise functions (IT, HR, Facilities, Customer Service) automate business processes, manage and secure endpoints, and improve service quality while maintaining compliance and security.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Businesses become more efficient through automated cloud workflows
• +2 more outcomes

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators1 record

Recent moves4 records

Expansion highlights3 records

Direct peers

• Zendesk: Customer service and help-desk SaaS vendor that overlaps with HEAT's Service Desk in customer service ticketing and broader enterprise service management workflows.
• Cherwell Software: Cherwell's service management platform competes head-to-head with HEAT Service Manager in enterprise IT, HR, and facilities service delivery.
• Freshworks (Freshservice): Freshservice is a cloud ITSM and IT asset management product competing for the same mid-market and enterprise IT service-desk deals targeted by HEAT.
• BMC Software: Long-standing ITSM, service desk, and IT operations management vendor with Helix and Remedy; directly comparable to HEAT's Service Manager/Help Desk/Service Desk offerings.
• Atlassian (Jira Service Management): Jira Service Management is a leading cloud-based ITSM solution targeting similar mid-market and enterprise IT/HR service-desk use cases as HEAT.

Broad incumbents

• SolarWinds: Broad IT operations and service-desk portfolio (including SolarWinds Service Desk) that competes with HEAT in IT service management and endpoint visibility.
• Ivanti (formerly LANDESK + HEAT): Combined platform to which HEAT was contributed in January 2017; now markets HEAT's service-management products alongside endpoint security and IT asset management.
• ServiceNow: Market-leading cloud ITSM and enterprise workflow platform; the dominant incumbent against which HEAT's Service Manager competes for IT and adjacent service-management workloads.

Emerging players

• SysAid: ITSM and help-desk vendor with cloud and on-premise offerings that overlap with HEAT's help-desk and service-management capabilities for IT teams.
• ManageEngine (Zoho): Provides ServiceDesk Plus and related ITSM/endpoint management suites aimed at mid-market IT teams; competes with HEAT across IT service desk and endpoint management.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/heat_software
• Facebookfacebook.com/heatsoftware
• LinkedInlinkedin.com/company/heatsoftware

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HEAT Software