The City of Burlington

What The City of Burlington does

The City of Burlington is a municipal government and political subdivision of the State of Vermont, operating under a mayor-council form of government with Emma Mulvaney-Stanak as Mayor. Founded in 1763 and chartered as a city in 1865, it is the most populous city in Vermont, serving its residents, local businesses, and visitors through a comprehensive portfolio of public services. These include public safety (Police, Fire, emergency communications), infrastructure (Public Works, water, wastewater, stormwater, roads, parking), community development (CEDO, Planning, Permitting & Inspections), parks and recreation (parks, beaches, marina, campgrounds, ice arena), and civic engagement (elections, Neighborhood Planning Assemblies, public records).

The city's primary digital infrastructure is a CivicPlus CivicEngage-powered municipal website (burlingtonvt.gov) that integrates online payments via MuniciPay (for utility bills, parking tickets, property taxes, and permits), a permitting and inspections portal for building, zoning, and construction permits, a public records and open data portal with GIS maps, a searchable staff directory, and the SeeClickFix citizen issue-reporting tool. The platform is Section 508 and WCAG 2.0 Level A/AA compliant. The city is funded through property taxes, user fees (permits, parking, water, recreation), and intergovernmental transfers; specific fee schedules exist for permits, parking, water, and other services, and an FY27 budget was adopted to address chronic structural budget gaps. The city is publicly owned, has no parent company or outside equity, and is governed by elected officials accountable to the Burlington electorate.

Name

The City of Burlington

Legal name

City of Burlington, Vermont

Website

https://burlingtonvt.gov

Company type

Private

Founded year

1763

Operating status

Operating

Headcount range

501–1,000 employees

Short description

The City of Burlington is Vermont's largest municipal government, providing public safety, water, public works, permitting, parks, and civic services to its residents, local businesses, and visitors under a mayor-council form of government led by Mayor Emma Mulvaney-Stanak.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925)

SIC

Electric, Gas & Sanitary Services (4900), Water Supply (4941)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Municipal Electric Utilities (Munis) (EUADABAB), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

Keywords

• Municipal government services
• Public safety services
• Water and wastewater utility
• Parks and recreation
• Permitting and inspections

Headquarters

HQ city

Burlington

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels3 records

Marketing channels7 records

Core offering

The City of Burlington, Vermont is a municipal government entity that provides public services to city residents, businesses, and visitors. Its core offerings include public safety (police, fire, emergency communications), water and wastewater utilities, public works (roads, stormwater, parking), parks and recreation, permitting and inspections, planning and zoning, elections administration, community and economic development, and a CivicEngage-powered online portal for digital access to government services and payments.

Product overview

The City of Burlington operates a comprehensive CivicEngage-powered municipal website that serves as the primary digital interface for residents to access all city services and government functions. The platform offers a unified online portal with multiple integrated modules including an online payments system (for electric, water, parking tickets, and property taxes), a permitting and inspections portal (for building, zoning, and construction permits), a public records and open data portal, a searchable staff directory, and the See, Click, Fix reporting tool for non-emergency concerns. The platform is built and hosted by CivicPlus and encompasses all major city departments including Police, Fire, Public Works, Water Resources, Parks & Recreation, Permitting, Planning, and Human Resources.

Differentiator

Problem solved

Functional benefit

Products and services

• Police and Public Safety Services Law enforcement, emergency response, and community safety services provided to Burlington residents, businesses, and visitors.
• Fire Department Services Fire suppression, fire prevention, emergency response, and the Office of the City Fire Marshal providing code enforcement and inspections.
• Public Works Services Street maintenance, transportation, recycling, parking, traffic management, and central maintenance services for city infrastructure.
• Water and Wastewater Utility Services Drinking water production, water distribution, wastewater treatment, stormwater management, customer metering, and utility billing for city residents and businesses.
• Parks, Recreation and Waterfront Services Parks, beaches, marina, campgrounds, Leddy Ice Arena, recreation programming, waterfront operations, and parks planning for residents and visitors.
• Permitting and Inspections Services Building, zoning, housing, and construction permits; inspection scheduling; permit status reports; and code compliance for property owners, contractors, and developers.
• Planning Department Services Citywide land use planning, planBTV initiatives, spatial analysis, GIS-based applications, and BTVstat performance evaluation program oversight.
• Elections Administration Administration of local elections, voter registration, polling, and ward-based civic engagement for city residents.
• Community and Economic Development Office (CEDO) Business licensing (business, liquor, cannabis, peddler, taxi), economic development resources, housing programs, and community development initiatives for local businesses and residents.
• CivicEngage Municipal Website Platform Comprehensive civic engagement platform providing residents access to city government services, department information, online payments, permits, public records, elections, and community resources. Built and hosted by CivicPlus.
• Online Payments System Digital payment system enabling residents to pay electric bills, water bills, parking tickets, property taxes, and building/zoning permits online via credit card through the MuniciPay processor.
• See, Click, Fix Mobile and web-based platform for residents to report non-emergency concerns such as potholes, broken streetlights, signage issues, and other public works matters.
• Public Records and Open Data Portal Access to public records, open data, property databases, GIS maps and data, land records, and city budget and financial documents for public use.
• Racial Equity, Inclusion and Belonging (REIB) Programs Department leading citywide equity and inclusion initiatives, community belonging programs, and racial equity policy implementation for residents and community partners.
• Burlington Lead Program Public health program addressing lead exposure hazards for residents in older housing stock.
• Community Justice Center Restorative justice and community-based alternatives for residents involved in the local justice system.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature1 record

Recent moves4 records

Expansion highlights4 records

Others

• CivicPlus: Vendor that builds and hosts Burlington's CivicEngage municipal website platform, including payments, agendas, and civic engagement modules. Relevant as the technology enabler behind Burlington's digital service delivery and a benchmark for what mid-size municipalities invest in modern civic infrastructure.

Direct peers

• City of Cambridge, Massachusetts: Compact, dense, highly educated municipality with university-anchored economy and progressive policy stance similar to Burlington. Operates comparable digital permitting, civic engagement, and equity programs, and faces similar housing and budget pressures.
• City of Boulder, Colorado: Mid-size progressive municipality with its own electric utility, strong parks and recreation system, and active sustainability/agenda. Comparable on utilities ownership model, civic engagement infrastructure, and policy positioning.
• City of Ithaca, New York: Small university city in the Northeast with comparable population, progressive policy leanings, and a full municipal service portfolio including water and electric utilities. A close analog on size, governance style, and economic base.
• City of Manchester, New Hampshire: Larger New England city operating a full municipal services portfolio including its own water/wastewater and airport authorities. Comparable on mayor-council governance, integrated utilities, and mid-size New England city dynamics.
• City of Portland, Maine: New England city of similar population scale operating mayor-council government with public works, water, parks, permitting, and digital civic services. Comparable on mid-size New England city governance, waterfront economic development, and progressive policy posture.
• City of Ann Arbor, Michigan: University-town mid-size city with similar demographics, progressive policy profile, and a vertically integrated municipal services portfolio including water and parks. Often cited alongside Burlington in rankings of mid-sized US cities on quality-of-life metrics.

Regional players

• City of South Burlington, Vermont: Adjacent Chittenden County municipality operating the same full suite of municipal services (public works, water, permitting, recreation). It is the most direct geographic peer to Burlington and a comparable benchmark for service delivery, budget structure, and digital platform investments in the Vermont market.
• City of Montpelier, Vermont: Vermont's state capital and another small-city municipal government providing public safety, public works, water/wastewater, and community development. Comparable in scale and governance structure, and a useful reference point for capital-city vs. economic-hub municipal dynamics.
• City of Brattleboro, Vermont: Vermont municipal peer offering representative assembly governance, public works, water, and recreation. Smaller and structurally different but operates under the same Vermont municipal code and faces similar demographic and fiscal pressures as Burlington.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/btvparks
• Facebookfacebook.com/BTVParks
• Instagraminstagram.com/btvparks

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The City of Burlington