City of South Burlington

What City of South Burlington does

The City of South Burlington is a municipal government entity in Chittenden County, Vermont, founded in 1953, providing public services to residents, local businesses, and visitors within city limits. Its core offerings span public safety (Police and Fire departments), public works (roads, stormwater, water, wastewater treatment), recreation and parks (including the 7-acre City Center Park, Bay Crest Park, and Red Rocks Park), public library services, planning and zoning, and community development. The city's technology backbone is the CivicPlus CivicEngage municipal website platform, supplemented by rec1.com for recreation program registration, online payment systems for taxes/permits/fees, and the Community Connect household data program supporting emergency response.

The business model is structured as a public-sector entity rather than a commercial enterprise, funded primarily through property taxes (recurring revenue base), supplemented by transaction-based program and facility fees (recreation programs, facility rentals, permits) and grants (e.g., a $30,000 Municipal Planning Grant for the Buildings and Thermal Sector Implementation Plan). Go-to-market is direct service delivery: walk-in services at City Hall (180 Market Street), online self-service via the official portal, community facilities, and city-organized events. Marketing is primarily organic, using the website, Facebook, Instagram, X (@SBCityVT), and email alerts.

Governance is provided by an elected City Council and professional administration led by City Manager Jessie Baker, Deputy City Manager Steve Locke, and department directors. The city has accumulated strong brand equity through repeated WalletHub and Fortune rankings (4th Happiest City, 7th Best City to Raise a Family, 7th Safest City) and maintains sustainability initiatives including a six-vehicle Ford Lightning electric fleet and a 40% reduction in road salt use over 15 years. Customer segments are horizontal: individual residents (primary), local businesses (permitting and economic development), and visitors (parks and events).

Name

City of South Burlington

Legal name

City of South Burlington

Website

https://southburlingtonvt.gov

Company type

Private

Founded year

1953

Operating status

Operating

Headcount range

51–100 employees

Short description

City of South Burlington is a municipal government entity in Vermont providing public safety, public works, recreation, library, and community development services to residents, businesses, and visitors within city limits, funded primarily through property taxes and program fees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Housing Programs, Urban Planning, and Community Development (9251), Civic and Social Organizations (81341), Fire Protection (922160), Regulation and Administration of Transportation Programs (926120)

SIC

Services-To Dwellings & Other Buildings (7340), Sanitary Services (4950), Services-Social Services (8300)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Civic Education & Community Engagement (Voting, Local Government) (EDAAAFAC)

Keywords

• Municipal government services
• Public safety services
• Parks and recreation
• Public works infrastructure
• Community development

Headquarters

HQ city

South Burlington

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales

Revenue model

1. Property Taxes: Primary municipal revenue source from property taxation
2. Program Fees: Fees for recreation programs, facility rentals, and community services
3. Grants: State and federal grants for specific projects such as the $30,000 Municipal Planning Grant for Buildings and Thermal Sector Implementation Plan

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

The City of South Burlington is a municipal government that delivers essential public services to city residents and businesses, including public safety (Police and Fire), recreation and parks programs, public works (roads, water, wastewater, stormwater), planning and zoning, public library, and community events. Services are delivered through City Hall offices at 180 Market Street, an integrated CivicPlus municipal website, dedicated recreation and parks facilities, and emergency response infrastructure. Funding is sourced from property taxes, program and permit fees, and state/federal grants.

Product overview

The City of South Burlington operates a unified municipal website platform providing residents access to all city services through a single online portal. The core offering is the official government website built on the CivicPlus CivicEngage platform, which integrates multiple service modules including recreation programs (via rec1.com), online payment processing, meeting calendars, and parks/facility information. Residents can access news, event calendars, committee meetings, employment opportunities, permit applications, and community resources through this integrated digital services platform.

Differentiator

Problem solved

Functional benefit

Products and services

• City of South Burlington Official Website Official municipal website providing residents access to city government services, meeting calendars, news, recreation programs, parks information, and online payments. Built on the CivicPlus CivicEngage platform and serves as the central digital service portal for all city operations.
• Recreation Programs and Events Recreation and Parks department offerings including fitness classes, youth sports, community events (such as Recreation On The Go, 5K Fun Run/Walk, Comedy Club Shows, SB Nite Out, Community Movie Nights, Family Skate), and facility rentals. Registration is managed through the rec1.com online platform.
• Parks and Facilities Municipal parks including City Center Park (7 acres with walking trails, opened 2018), Bay Crest Park (1.5 acre pocket park with natural playground), Veterans Memorial Park, Red Rocks Park, and Jaycee Park, plus reservable facilities including the Auditorium, Room 301 at City Hall, and community rooms.
• Online Payments Digital payment system for city services including property tax payments, permits, and recreation program fees, accessed through the official municipal website.
• Notify Me Email Alerts Subscription-based notification service that lets residents receive email updates on community news, meeting agendas, and city events.
• Police Services Public safety services delivered by the South Burlington Police Department, including patrol, criminal investigations (Bureau of Criminal Investigations), records, community justice, and administrative functions, led by Chief of Police William Breault.
• Community Connect Program A safe, secure, free online program run by the South Burlington Fire Department that lets residents tell emergency responders about who lives at their home, any access/functional needs or languages spoken, pets, and hazardous materials on the property.
• Water and Wastewater Services Municipal water (Water Division, 802-864-4361) and wastewater (Water Quality Division) services, including the Bartlett Bay Wastewater Treatment Facility which has operated continuously for 25 years since its last refurbishment and is undergoing a major upgrade project with a voter-funded ballot on August 11, 2026.
• Public Library Services Public library services delivered from the South Burlington Public Library at 180 Market Street, under Library Director Bree Drapa (802-846-4140), including board meetings and public access.
• Planning, Zoning, and Permitting Services Municipal planning, zoning, and permitting services (Planning & Zoning, 802-846-4106), city permits, licenses and registrations, building inspection, and rental registry (802-556-4730), supporting businesses and residents with land use and development approvals.
• Fire and Emergency Services Fire suppression and emergency response services delivered by the South Burlington Fire Department (802-846-4110 Ext. 4) and Fire Station 2 (802-865-4510), including the Community Connect resident information program.
• Public Works and Stormwater Services Municipal public works services delivered by the Public Works department (802-658-7961) including road maintenance, paving, snowplowing, and stormwater services.
• Awasiwi Woods Disc Golf Course South Burlington's first disc golf course, located at the South Burlington School District's Middle and High School Campus, featuring two 18-tee course layouts (regular and long) with 9 baskets.

Quantifiable outcome

• 40% road salt reduction over 15 years
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Ten partnerships are on record, tiered core and minor.

• Green Mountain Transit (GMT)coreStrategic or Co-development Partner · 17 September 2025GMT bus routes service every 15 minutes between Downtown Burlington and Market Street in South Burlington's City Center. Ribbon-cutting ceremony held September 17, 2025 to celebrate new bus routes on Market Street.
• WalletHubminorOthersPersonal finance outlet that publishes rankings on cities across various categories including safety, happiness, family-friendliness, jobs, and women's quality of life. South Burlington consistently ranks in top 10 nationally.
• BlueCross BlueShield of VermontminorGTM or Marketing PartnerSponsor of Recreation On The Go program bringing recreation activities to community locations
• Burlington TelecomminorGTM or Marketing PartnerSponsor of FREE Mobile Produce Share at Jaycee Park community events
• Vermont Air National GuardminorGTM or Marketing PartnerPartner for Stars and Strides 5k Fun Run/Walk community event
• Vermont Federal Credit UnionminorGTM or Marketing PartnerSponsor of SB Nite Out Cirque de Fuego event at Veterans Memorial Park Pavilion
• PC ConstructionminorGTM or Marketing PartnerSponsor of SB Nite Out blanket giveaway event
• Kris Luce - Allstate InsuranceminorGTM or Marketing PartnerSponsor of Free Family Skate events at Cairns Arena
• University MallcoreStrategic or Co-development PartnerPart of Walk Bike Bridge over I-89 project connecting to Williston Road and University Mall. Bridge Phase I scheduled to open late 2028.
• Vermont Department of Housing and Community DevelopmentminorGTM or Marketing PartnerAwarded $30,000 Municipal Planning Grant for Buildings and Thermal Sector Implementation Plan - roadmap for addressing building emissions

Scale indicators7 records

Recent moves10 records

Expansion highlights5 records

Others

• Granicus: Provider of government experience and communication technology (notify-me alerts, agenda management, public records). Granicus serves as a comparable vendor ecosystem to CivicPlus for similar municipal clients and represents the broader civic-tech stack that supports city communications.
• CivicPlus: Provider of the CivicPlus CivicEngage municipal website platform that South Burlington uses for its online services. While not a competitor, it is a key technology partner and ecosystem participant in how the city delivers digital services to residents.

Direct peers

• City of Montpelier, Vermont: Vermont capital city providing a comprehensive municipal service portfolio including police, fire, public works, recreation, and library. Comparable in municipal function breadth and Vermont-specific governance context.
• City of Essex Junction, Vermont: Chittenden County municipal government providing police, fire, public works, recreation, planning/zoning, and library services to a comparable Vermont community. Directly comparable in service mix and resident-base profile.
• Town of Colchester, Vermont: Adjacent Chittenden County municipality with similar public works, recreation, fire, and police functions. Comparable in geography, climate priorities, and small-city municipal service delivery model.
• Town of Milton, Vermont: Vermont municipality providing police, fire, public works, recreation, and planning services to a comparable small-town population. Operates within the same Vermont public-administration framework with similar service-delivery scope.
• Green Mountain Transit (GMT): Regional public transit agency operating bus routes that serve South Burlington and neighboring Vermont communities. Directly comparable in delivering public transportation services within the same Vermont geography and regulatory environment.
• City of Williston, Vermont: Vermont municipality and Walk-Bike Bridge partner; provides overlapping services (planning, public works, recreation, fire) to a similar small-city Vermont population. Direct partner on a comparable infrastructure project provides strong operational comparability.
• City of Winooski, Vermont: Small Vermont city government operating similar municipal functions including police, fire, public works, recreation, and water/wastewater services. Comparable scale, population, and Vermont-specific regulatory environment make it a tight operational peer.
• City of Burlington, Vermont: Neighboring Vermont city providing the same set of municipal services (police, fire, public works, water/wastewater, recreation, planning, library) to a similar Vermont community. Directly comparable in regulatory environment, climate goals, and resident-services model — including a transit partnership (GMT) that links the two cities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/SBCityVT
• Facebookfacebook.com/southburlington
• Instagraminstagram.com/southburlingtonvt

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of South Burlington