What Quality digital does

Quality Digital (legal name QUALITY SOFTWARE S/A) is a Brazilian digital transformation and systems integration firm founded in 1988, headquartered in São Paulo with offices in Atibaia, Rio de Janeiro, and Curitiba. It serves large enterprise clients across retail, energy, transport, airports, healthcare, construction, financial cooperatives, and consumer goods — including Carrefour, Electrolux, Iguatemi 365, TAESA, Aena Brasil, Dufry, Sicredi, Queiroz Galvão, Jamef Transportes, and Rede Santa Catarina. The company is organized around seven service lines: Digital Strategy, Digital Business, Digital Commerce, Automation, AI & Analytics, IT Optimization, and GRC.AI, with multi-year managed services contracts (TAESA since 2017, Dufry since 2018, Queiroz Galvão since 2016) anchoring recurring revenue.

The company's core technology is a services and integration stack rather than a single platform. Capabilities span headless commerce on VTEX IO and FastStore, RPA via AutomationEdge, API management on WSO2, and GRC implementations on Diligent Highbond / ACL Analytics / Diligent One. Its proprietary AI products include QAI*Decipher (document intelligence), Stockpile (inventory monitoring), AI Business Solutions, AI Service Desk, GenAI KCS, AI Observability, HyperAutomation Platform, and Serena — an autonomous virtual assistant deployed at Aena Brasil for IT support. The firm is technology-agnostic, integrating across VTEX, Diligent, AutomationEdge, Corius, Databricks, Zendesk, and WSO2, and emphasizes a Responsible AI framework formalized via its 2024 Credo AI partnership.

Quality Digital generates revenue primarily through professional services delivered by dedicated squads, complemented by recurring managed services and IT outsourcing engagements. Pricing is custom and not publicly disclosed; sales is consultative, driven by direct enterprise field sales, partner channels via VTEX and Diligent, and thought-leadership events such as the Integrity Forum. Distribution relies on partner-driven inbound from its VTEX and Diligent ecosystem positions — including VTEX Magic Quadrant leadership in 2023 and 2025 and Diligent Global Partner of the Year in 2025 — and on long-tenured enterprise references. The firm is ISO/IEC 20000-1:2018 certified, HDI certified, and LGPD-compliant.

Name

Quality digital

Legal name

QUALITY SOFTWARE S/A

Website

https://qualitydigital.global

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Quality Digital is a privately held Brazilian digital transformation and systems integrator (founded 1988) that delivers AI, automation, commerce, GRC, and IT optimization services to large enterprise clients across Latin America and select international markets, anchored by elite VTEX and Diligent partnerships.

Ownership category

akta.pro rank

Product category

IT Services and Digital Transformation Consulting

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Software Publishers (5132)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

AI/ML Engineering & Model Development Services (BPAEAHAF)

akta.pro secondary industries

Robotic Process Automation (RPA) & Hyperautomation Platforms (HDAEAKAF), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), Enterprise Foundation Model Integration & APIs (Connectors, Governance, Deployment) (HDAAACAO), End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), Documentation & Reporting Automation (Model Cards, Datasheets, Impact Assessments) (HDAAAMAJ)

Keywords

• Digital transformation services
• Enterprise IT consulting
• Commerce platform implementation
• Robotic process automation
• AI and analytics solutions

Headquarters

HQ city

Rio De Janeiro

HQ country

Brazil

HQ region

Latin America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional & Consulting Services: Quality Digital's primary revenue stream is professional services delivered through dedicated squads, consulting engagements, and managed services contracts. Engagements range from strategy consulting (Digital Strategy), to implementation (VTEX commerce platform, RPA, AI), to ongoing IT outsourcing (Service Desk, field support, data center operations). Revenue is project-based or retainer-based, typically multi-year contracts with enterprise clients (e.g., TAESA since 2017, Dufry since 2018, Queiroz Galvão since 2016).
2. Managed Services & IT Outsourcing: Ongoing managed services for IT optimization including Service Desk, field support, infrastructure management, and digital workplace services. Revenue is recurring in nature, billed as monthly retainers under multi-year contracts.
3. AI & Analytics Solutions: Proprietary AI products including QAI*Decipher, Stockpile, AI Business Solutions, SAS Modernization, and Responsible AI are offered as billable consulting/implementation engagements, with some delivered as ongoing managed AI services.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

Quality Digital delivers end-to-end digital transformation services for large Brazilian and international enterprises, spanning Digital Strategy, Digital Commerce (VTEX implementations), Automation (HyperAutomation and RPA), AI & Analytics (including proprietary products like QAI*Decipher and Stockpile), IT Optimization (managed services, AI Service Desk, Cloud & AIOps), and GRC.AI (Diligent-powered governance, risk, and compliance). Engagements are delivered via dedicated squads under multi-year project-based or retainer contracts, with proprietary AI solutions and deep partnerships with VTEX, Diligent, AutomationEdge, Databricks, and WSO2.

Product overview

Quality Digital is a Brazilian technology company with over 36 years of history offering a comprehensive digital transformation portfolio organized into seven core service lines: Digital Strategy, Digital Business, Digital Commerce, Automation, AI & Analytics, IT Optimization, and GRC.AI. The platform is structured as interconnected service offerings rather than a single unified product. Digital Commerce capabilities include VTEX implementations (FastStore, VTEX IO, headless commerce), omnichannel solutions, and mobile commerce. AI & Analytics provides QAI*Decipher for document intelligence, Stockpile for inventory monitoring, AI Business Solutions combining machine learning and NLP, SAS Modernization with Databricks/Corius partnerships, and Responsible AI consulting. Automation services feature a HyperAutomation Platform using AutomationEdge RPA technology. IT Optimization includes AI Service Desk, GenAI KCS for knowledge management, Cloud & AIOps, and AI Observability. GRC.AI delivers Diligent-powered solutions including ACL Analytics, GRC Integrated Diligent One Platform, ERM, and Highbond tool implementation. All offerings are delivered through dedicated squads, proprietary methodologies, and partnerships with technology leaders including VTEX, Diligent, AutomationEdge, and Databricks.

Differentiator

Problem solved

Functional benefit

Brands

• QAI*Decipher: AI-powered document and data analysis solution that interprets complex information in real-time.
• Stockpile
• AI Business Solutions
• SAS Modernization
• Responsible AI
• AI Consulting

Products and services

• Digital Strategy Strategic consulting for digital transformation including business modeling, demand and predictability, journey mapping, data intelligence, and strategy and culture design for enterprise clients.
• Digital Business Digital transformation services combining AI, on-demand squads, software factory, legacy modernization, application management, software development, and tech body shopping for enterprise clients.
• Digital Commerce E-commerce and omnichannel commerce solutions including VTEX implementations, headless commerce, mobile commerce, conversational commerce, professional services, and system integration for enterprise retailers.
• Automation Process automation services including HyperAutomation Platform, Intelligence Process Automation combining AI/ML with RPA on AutomationEdge, Low Code AI Development, and 24/7 management support for enterprise clients.
• AI & Analytics Comprehensive AI solutions including QAI*Decipher for document intelligence, Stockpile for inventory monitoring, AI Business Solutions, SAS Modernization with Databricks/Corius, Responsible AI, and AI Consulting for enterprises.
• IT Optimization IT optimization and managed services including AI Service Desk, GenAI KCS for knowledge management, Field Support, DEX Digital Employee Experience, Cloud & AIOps, and AI Observability for enterprise clients.
• GRC.AI Governance, Risk, and Compliance solutions powered by AI, delivered in partnership with Diligent. Includes ACL Analytics, GRC Integrated Diligent One Platform, Risk & Security Diligent ERM, and Diligent Boards & Leadership.
• QAI*Decipher Proprietary AI-powered document and data analysis solution that interprets complex information in real time, reduces costs, frees resources, and ensures compliance for enterprise clients.
• Stockpile Proprietary AI solution for automated inventory monitoring, providing real-time volume tracking, resource optimization, and waste reduction through continuous material movement analysis.
• Serena (AI Virtual Assistant) AI-powered virtual assistant for IT service desks that integrates with ticketing systems and policy/procedure knowledge bases via RPA to close and open tickets autonomously.
• HyperAutomation Platform Proprietary advanced automation platform built on AutomationEdge that simulates human actions across diverse systems, from spreadsheet filling to critical data access, for intelligent operational acceleration.

Quantifiable outcome

• 51% reduction in IT operations cost for Aena Brasil
• +6 more outcomes

Named customers13 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability12 records

Feature18 records

Partnerships

Five partnerships are on record, tiered core, flagship and minor.

• VTEXcoreTechnology or IntegrationQuality Digital is the most valuable/premium VTEX implementation partner, holding leadership positions in both the VTEX Quadrante 2023 and the VTEX Magic Quadrant for Implementation Partners 2025. The partnership covers headless commerce implementations (VTEX IO, FastStore), marketplace development, e-commerce optimization, and digital commerce transformation across Brazil and Latin America. Major client implementations include Electrolux, Iguatemi 365, Sicredi, Giga Atacado, and PC Box.
• DiligentcoreTechnology or IntegrationQuality Digital is the Global Partner of the Year for Diligent, the leading SaaS company for GRC (Governance, Risk, and Compliance) serving over 1 million users in 25,000+ organizations globally. Quality Digital implements Diligent's platforms including Highbond, ACL Analytics, Diligent One, ERM, and Boards & Leadership. The partnership includes co-hosting the Integrity Forum (300+ participants in 2024), a thought-leadership event on ESGRC and responsible AI.
• AutomationEdgeflagshipTechnology or IntegrationAutomationEdge is the RPA (Robotic Process Automation) platform used by Quality Digital for HyperAutomation and process automation implementations. Quality Digital is a strategic implementation partner for AutomationEdge in Brazil, having delivered multiple large-scale RPA projects for clients including Servopa (123 automated processes), Rede Santa Catarina, and others. AutomationEdge is noted as the first cloud-based RPA platform in the market.
• Credo AIflagshipStrategic or Co-development PartnerQuality Digital announced a partnership with Credo AI to accelerate the adoption of AI governance in Brazil. Under this partnership, Quality Digital is the first company in Brazil to offer consulting and implementation services for Responsible AI, focused on AI governance and mitigation of reputational and compliance risks. The partnership positions Quality Digital at the forefront of AI governance in the Brazilian market.
• BNDESminorOthersBNDES (Banco Nacional de Desenvolvimento Econômico e Social) is Brazil's national development bank. Quality Digital displays the BNDES logo on its website footer, suggesting BNDES financing or support programs may be available for clients seeking Quality Digital's services. The exact nature of the relationship is not fully detailed.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• TOTVS: Brazil's largest enterprise software company with a growing services and digital transformation arm. Comparable in serving large Brazilian enterprises, though more product-led than Quality Digital's services-led model.
• Compass: Brazilian digital transformation consultancy spun out of UOL, with similar enterprise services across commerce, AI, data, and cloud. Comparable scale and customer profile to Quality Digital.
• Tivit: Major Brazilian digital transformation and managed services provider offering cloud, IT outsourcing, and AI-driven services to enterprise clients. Directly comparable business model and Brazilian market focus.
• CI&T: Brazilian digital transformation and software engineering firm listed on NYSE, with similar end-to-end digital, AI, and managed services offerings for large enterprises. Comparable in scale and enterprise segment focus.
• Stefanini: One of Brazil's largest IT services and digital transformation firms, headquartered in São Paulo with global delivery. Directly comparable to Quality Digital in scale, AI/automation services, and enterprise Brazilian client base.

Broad incumbents

• Accenture Brazil: Global systems integrator with substantial Brazilian operations offering the same enterprise digital transformation, AI, and managed services portfolio. Competes for the same large Brazilian enterprise RFPs but at vastly greater scale.
• Capgemini: Global consulting and digital services firm with Brazilian presence, offering AI, automation, commerce, and managed services to enterprise clients. Comparable service breadth but at much larger global scale.
• Kyndryl: Global IT infrastructure services provider with operations in Brazil, competing in IT outsourcing, managed services, and infrastructure modernization - a core part of Quality Digital's IT Optimization and managed services offerings.
• NTT Data Brazil: Global IT services firm with Brazilian operations delivering digital transformation, cloud, and AI services to large enterprises. Comparable enterprise segment and services portfolio.
• Deloitte Brazil: Big Four consultancy with Brazilian practice covering digital transformation, AI, GRC, and managed services. Overlaps with Quality Digital's enterprise consulting and GRC.AI offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/c/Qualitydigital-global
• Facebookfacebook.com/qualitydigital.global
• LinkedInlinkedin.com/company/qualitydigital
• Instagraminstagram.com/qualitydigital.global

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quality digital