EnTouch Systems
EnTouch Systems is a Houston-based telecommunications company founded in 1996 providing internet and cable services to residential customers in the Houston metro area, now operating within the Astound Broadband network.
- Company typePrivate
- Founded1996
- HeadquartersHouston, United States
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What EnTouch Systems does
EnTouch Systems is a Houston, Texas-based for-profit telecommunications company founded in 1996, providing internet and cable services to residential customers in the Houston metropolitan area. The firm operates with 101-250 employees under the entouch.net web domain, which currently routes to the broader Astound Broadband platform operated by Radiate HoldCo, LLC. This routing pattern indicates that EnTouch has been integrated into or operates as a regional brand within Astound's multi-state ISP network spanning 14 states plus Washington D.C.
Through its affiliation with the Astound Broadband network, EnTouch customers access fiber-powered internet services with speed tiers ranging from standard broadband to Gig+ and premium 5 Gig offerings, the latter delivered via eero Max 7 routers leveraging WiFi 7 technology. The underlying infrastructure combines DOCSIS 3.1, coaxial, and fiber-to-the-premises delivery models. Mobile service (Astound Mobile with 5G connectivity) and TV offerings (Astound TV powered by TiVo, plus a DIRECTV partnership) are available as bundling options, with pricing structured around monthly recurring subscriptions including promotional 12-month rates and a Price-for-Life option.
The business model is consumer subscription-based with monthly recurring revenue, supplemented by equipment rental fees (WiFi mesh equipment up to $40/mo) and one-time installation charges. Go-to-market relies on direct-to-consumer channels — website self-service, phone sales (1.800.427.8686), and physical service centers — alongside a separate sales motion for business customers. The company maintains a price-lock and no-contract approach intended to reduce churn, and participates in the Internet First affordability program ($9.95/mo for qualifying low-income households). Awards include 2025 PCMag recognition as Reader's Choice, Best ISP, Fastest ISP, and Best ISP for Gaming.
EnTouch Systems firmographics
Firmographics- Name
- EnTouch Systems
- Legal name
- Radiate HoldCo, LLC
- Website
- https://entouch.net
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- EnTouch Systems is a Houston-based telecommunications company founded in 1996 providing internet and cable services to residential customers in the Houston metro area, now operating within the Astound Broadband network.
- Ownership category
- akta.pro rank
EnTouch Systems industry classification
Industry- Product category
- Internet and Cable Telecommunications
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Managed SD‑WAN/SASE Connectivity (Enterprise WAN under Managed Connectivity) (HDAIAGAF)
Keywords
Where EnTouch Systems is headquartered
LocationHeadquarters
- HQ city
- Houston
- HQ country
- United States
- HQ region
- North America
Offices10 records
Markets served
EnTouch Systems business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales
Revenue model
- Internet Services: Monthly recurring subscription for internet service at various speed tiers with promotional pricing for 12 months
- Mobile Services: Mobile phone plans bundled with internet service, offering unlimited lines and device buyout incentives
- TV Services: Television packages including Astound TV and DIRECTV partnership offerings
- Equipment Rental: WiFi equipment rental including eero devices, modems, and Whole Home WiFi equipment
- Installation Fees: One-time installation fees with free standard installation available
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Gig WiFi - Entry fiber internet |
| Subscription | Monthly | Gig+ Internet |
| Subscription | Monthly | 5 Gig WiFi (eero Max 7) |
| Subscription | Monthly | Internet First Program |
| Subscription | Monthly | Whole Home WiFi Equipment |
| Subscription | Monthly | Mobile Plans |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels4 records
EnTouch Systems product offering
Product offeringCore offering
EnTouch Systems is a Houston-based telecommunications company that provides residential and business internet, cable TV, and related connectivity services. Operating within the Astound Broadband family (under Radiate HoldCo, LLC), it delivers high-speed broadband, fiber-powered gigabit plans, WiFi solutions, mobile, and TV packages including TiVo-powered and DIRECTV partner offerings to households and businesses in the Houston market.
Product overview
Astound offers a unified telecommunications platform providing internet, mobile, and TV services across multiple U.S. regions. The core offering is high-speed internet with various speed tiers including standard plans, Gig+ fiber-powered speeds, and premium 5 Gig service. Internet plans can be enhanced with Home WiFi/Whole Home WiFi mesh systems and FastMesh WiFi extenders. Mobile services are bundled with internet, offering 5G connectivity with free unlimited lines for internet customers and device buyout incentives. TV services include Astound TV powered by TiVo and a DIRECTV partnership for satellite-free live TV streaming. The Internet First program provides low-cost access to qualifying households. The company operates under the Astound Broadband brand with regional operations including RCN, Grande, and Wave brands.
Differentiator
Problem solved
Functional benefit
Brands
- RCN: Regional broadband brand serving areas including New York and Boston markets
- Grande Communications
- Astound TV
- Astound Mobile
- Internet First
- ATVN
Products and services
- High Speed Internet Residential and business internet service providing high-speed connectivity with multiple speed tiers from basic broadband to fiber-powered Gig+ speeds, including Price for Life plans with rate locking and WiFi equipment, for households and businesses in the Houston area.
- Price for Life Internet Internet plan that locks the customer's rate forever with WiFi included, providing price stability and no contracts for residential customers.
- Gig+ Internet Fiber-powered high-speed internet offering Gig and Gig+ speeds for power users and households with multiple connected devices.
- 5 Gig Internet Premium internet tier delivering 5 Gig WiFi speeds using eero Max 7 router with WiFi 7 technology for the most demanding connectivity needs.
- Astound Mobile Mobile service featuring 5G connectivity, unlimited plans, and savings when bundled with internet, including device buyout incentives for customers switching carriers.
- Astound TV (powered by TiVo) Live TV service featuring live television programming powered by the TiVo platform with voice remote and customizable TV packages.
- DIRECTV (via Astound partnership) Television service delivered via partnership with DIRECTV, enabling live TV, local channels, sports, and news over Astound's internet connection without requiring a satellite dish.
- Internet First Program Affordable internet program for low-income households offering 50 Mbps or 150 Mbps service starting at $9.95/mo with standard modem, WiFi, and free installation for eligible participants in public assistance programs.
- Home Phone Residential telephone service providing clear calls as part of bundled service offerings.
Quantifiable outcome
- Free unlimited mobile line for 12 months with internet plans
- +2 more outcomes
Companies that use EnTouch Systems
Customer profileSegments4 records
Ideal customer profiles4 records
EnTouch Systems technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
EnTouch Systems partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- DIRECTVcorePartnership to deliver live TV over Astound internet connection. Uses DIRECTV's Gemini device with voice-controlled remote. No satellite dish required. Features include live TV, local channels, sports, news, voice remote, cloud DVR, On Demand, and 2-year price guarantee.
Scale indicators2 records
Recent moves1 record
Expansion highlights4 records
EnTouch Systems competitors and assessment
Company assessmentBroad incumbents
- AT&T: Largest incumbent telecom in Texas with extensive fiber-to-the-home buildout and AT&T Mobile. Directly competes with EnTouch for residential and business internet subscribers across all of EnTouch's Texas markets, while also offering 5G and converged bundles.
- Comcast Xfinity: Largest U.S. cable broadband provider with deep DOCSIS 3.1/Gig footprint. Competes head-to-head with EnTouch on speed, bundling (internet + mobile + TV), and promotional pricing across Texas markets.
- Spectrum (Charter Communications): Major national cable ISP with significant Texas presence. Competes directly with EnTouch on residential broadband speed tiers, mobile bundle (Spectrum Mobile), and TV offerings in overlapping markets.
- T-Mobile Home Internet: 5G fixed wireless access provider with rapidly growing home internet subscriber base. Competes with EnTouch on broadband pricing and simplicity, leveraging T-Mobile's mobile convergence bundle.
Direct peers
- Google Fiber: Fiber-to-the-home ISP operating in select Texas metros including Austin. Directly comparable to EnTouch's premium fiber/Gig+ offerings and represents the fiber-overbuild competitive threat to HFC plant.
- Cox Communications: Regional cable ISP with similar mid-sized metro focus, DOCSIS-based broadband, and triple-play bundles. Closest structural peer to EnTouch as a private cable operator competing against national incumbents.
- Frontier Communications: Fiber/DSL provider aggressively expanding fiber-to-the-home. Competes in adjacent Texas-adjacent markets and represents the fiber overbuild threat to legacy cable/broadband operators like EnTouch.
- Verizon Fios: Fiber-to-the-home ISP with strong brand reputation for speed and reliability. Comparable to EnTouch on premium broadband positioning, and Verizon's mobile convergence mirrors Astound's mobile bundle strategy.
- WideOpenWest (WOW!): Regional cable broadband ISP serving mid-sized U.S. markets with HFC and fiber. Closest comparable to EnTouch in scale, customer segment focus, and competitive positioning against larger incumbents.
- Mediacom Communications: Regional cable ISP focused on smaller U.S. metros and rural areas. Comparable to EnTouch as a cable broadband operator with DOCSIS infrastructure, multi-service bundles, and tiered promotional pricing.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights7 records
Customer concentration
EnTouch Systems social profiles
Digital presenceEnTouch Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
EnTouch Systems leadership team
Management profileNumber of profiles
Profiles2 records
EnTouch Systems funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
EnTouch Systems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about EnTouch Systems
What does EnTouch Systems do?
EnTouch Systems is a Houston-based telecommunications company that provides residential and business internet, cable TV, and related connectivity services. Operating within the Astound Broadband family (under Radiate HoldCo, LLC), it delivers high-speed broadband, fiber-powered gigabit plans, WiFi solutions, mobile, and TV packages including TiVo-powered and DIRECTV partner offerings to households and businesses in the Houston market.
Is EnTouch Systems a public or private company?
EnTouch Systems is a private company. It is classified as corporate owned and is currently operating.
When was EnTouch Systems founded?
EnTouch Systems was founded in 1996. It employs 101 to 250 people.
Where is EnTouch Systems based?
EnTouch Systems is headquartered in Houston, United States, in the North America region.
How does EnTouch Systems make money?
Five revenue lines are on record. Internet Services are the primary driver. The others are mobile Services, TV Services, equipment Rental and installation Fees.
Who are EnTouch Systems's main competitors?
Broad incumbents on record are AT&T, Comcast Xfinity, Spectrum (Charter Communications) and T-Mobile Home Internet. Direct peers are Google Fiber, Cox Communications, Frontier Communications, Verizon Fios, WideOpenWest (WOW!) and Mediacom Communications.
Does EnTouch Systems have an API?
No public API is recorded for EnTouch Systems.
What industry is EnTouch Systems in?
EnTouch Systems's product category is Internet and Cable Telecommunications. Its primary akta.pro industry code is HDAIAGAF, Managed SD‑WAN/SASE Connectivity (Enterprise WAN under Managed Connectivity). Its NAICS code is 5182 and its SIC code is 7370.