What Silver Touch Technologies does

Silver Touch Technologies UK Ltd. is a Chelmsford-based IT services firm operating as a certified SAP Business One Partner with 27+ years of group-level IT experience and a stated 100% implementation success rate across 25+ SAP B1 projects. The company delivers end-to-end ERP implementation, cloud migration, custom add-on development, and 24/7 managed support primarily to SMEs and mid-market enterprises across 12+ verticals including manufacturing, retail, wholesale & distribution, food & beverage, automotive, pharmaceuticals, education, and public sector.

The product portfolio follows a platform-plus-modules architecture centered on SAP Business One (available on-premises, HANA, Cloud, and S/4HANA Cloud variants), extended by seven proprietary add-ons: SilverWMS, Silver Shop Floor Management, Silver Quality Check, Silver Marketplace Integration (Magento, Shopify, BigCommerce, Amazon, eBay), Delivery Management System, Vendor Portal Solutions, and Apparel & Footwear Solution. The Silver Digital Suite layers Generative AI, Agentic AI, RPA, and digital transformation services on top of the SAP core, with documented 2025 deployments including a Government Analytics Intelligence Platform, Intelligent Document Processing with OCR, and a disability ID AI chatbot.

Revenue is generated through a mix of professional services (ERP implementation, customization, consulting), software licensing and subscriptions (SAP, cloud hosting on AWS/Azure/Silver Cloud), one-time add-on license and development fees with recurring support, managed services, and tiered Odoo ERP customization packages. The go-to-market combines direct enterprise field sales, free ERP assessments and demos, partner referrals, and a multi-channel demand generation engine spanning webinars, podcasts, SEO, content marketing, and industry events. The UK entity operates as a subsidiary of the parent Silver Touch Technologies Ltd., which maintains delivery presence in India, USA, and Canada.

Name

Silver Touch Technologies

Legal name

Silver Touch Technologies UK Ltd.

Website

https://silvertouchtech.co.uk

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Silver Touch Technologies is a UK-based certified SAP Business One Partner delivering ERP implementation, seven proprietary add-ons, and AI/RPA digital transformation services to SMEs and mid-market enterprises across 12+ verticals globally.

Ownership category

akta.pro rank

Headquarters

HQ city

Chelmsford

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. ERP Implementation & Professional Services: End-to-end SAP Business One implementation services including planning, deployment, cloud migration, custom add-on development, training, consulting, and ongoing support and maintenance. This is the primary revenue stream.
2. SAP Software Licensing & Subscriptions: Resale of SAP Business One, SAP B1 Express Edition, SAP Business One Cloud, SAP Business One HANA, and SAP S/4HANA Cloud licenses, along with cloud hosting subscriptions (Silver Cloud, AWS, Azure).
3. Custom Add-Ons & Extensions: Development and sale of proprietary add-ons including SilverWMS, Silver Shop Floor Management, Silver Quality Check, Silver Marketplace Integration, Delivery Management System, and Vendor Portal. Revenue generated through development fees and ongoing support.
4. Odoo ERP Services: Odoo consulting, implementation, customization, development, integration, and support services for Odoo ERP platform. Includes tiered customization packages (Startup, Pro, Ultimate).
5. AI & Digital Transformation Services: Generative AI solutions, Agentic AI, RPA services, Digital Transformation consulting, and related professional services across AI, ML, Deep Learning, Big Data, IoT, and Blockchain.
6. Cloud Hosting & Managed Services: SAP B1 Private Cloud Hosting (Silver Cloud), managed services, 24/7 system monitoring, upgrades, and proactive maintenance services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels10 records

Core offering

Silver Touch Technologies is a certified SAP Business One Partner that sells, implements, and supports SAP Business One ERP (on-premises, cloud, and HANA variants) plus a portfolio of proprietary Silver-branded add-ons (SilverWMS, Silver Shop Floor Management, Silver Quality Check, Silver Marketplace Integration, Delivery Management System, Vendor Portal, Apparel & Footwear Solution). It complements the ERP line with implementation, customization, cloud migration, and 24/7 managed support services, alongside AI/RPA/Digital Transformation consulting and Odoo ERP services for SMEs and mid-market organizations in the UK, India, USA, and Canada.

Product overview

Silver Touch Technologies is an SAP Business One certified partner offering a comprehensive ERP ecosystem built around SAP's enterprise solutions. The core offering centers on SAP Business One (available on-premises, cloud, and HANA variants) supplemented by proprietary add-on modules including SilverWMS (Warehouse Management System), Silver Shop Floor Management, Silver Quality Check, Silver Market Place Integration (for Magento, Shopify, BigCommerce, Amazon, eBay), Apparel & Footwear Solution, Delivery Management System, and Vendor Portal Solutions. Additional services include AI Solutions (Generative AI, Agentic AI), RPA (Robotic Process Automation), Digital Transformation, and Odoo ERP Services. The portfolio follows a platform-plus-modules architecture where SAP Business One serves as the foundational ERP, with Silver Touch's proprietary add-ons extending functionality for specific industry needs and operational requirements.

Differentiator

Problem solved

Functional benefit

Brands

• Silver Digital Suite: Digital solutions platform offering comprehensive business transformation services
• SilverWMS (Silver Warehouse Management System)
• Silver Shop Floor Management
• Silver Quality Check
• Silver Market Place Integration
• Delivery Management System
• Vendor Portal Solutions

Products and services

• SAP Business One Enterprise Resource Planning (ERP) solution for small and medium-sized enterprises providing integrated management of financials, sales, inventory, purchasing, and operations with real-time insights.
• SAP Business One Cloud Cloud-hosted SAP Business One ERP providing real-time business insights and intelligence accessible from anywhere, removing the need for upfront on-premises infrastructure investment.
• SAP Business One Cloud Hosting Private cloud hosting service for SAP Business One on AWS, Azure, or Silver Cloud infrastructure with managed operations and support.
• SAP Business One HANA In-memory SAP HANA database version of SAP Business One for enhanced performance, real-time processing, and advanced analytics.
• SAP S/4HANA Cloud Next-generation ERP cloud solution from SAP for larger enterprises offering intelligent automation, advanced analytics, and seamless integration across business functions.
• SAP Business One Mobility Solutions Mobile application solution enabling on-the-go access to SAP Business One from smartphones and tablets for real-time business operations management.
• SAP Business One Analytics & Reporting Business intelligence and reporting module with data visualization and advanced dashboards for SAP Business One decision-making.
• HR and Talent Management Human resources management solution integrated with SAP SuccessFactors, delivering data-driven HR processes within the SAP Business One ecosystem.
• Silver Warehouse Management System (SilverWMS) Proprietary web-based advanced warehouse management solution integrated with SAP Business One, supporting handheld devices, smartphones, tablets, scanners, picking, packing, goods in/out, and bin location management.
• Silver Quality Check Proprietary quality management add-on extending SAP Business One with comprehensive inspection capabilities for inward materials, in-process activities, pre-dispatch, and re-QC for manufacturing and trading businesses.
• Silver Shop Floor Management Proprietary manufacturing shop floor control solution with routing, machine-wise and operator-wise production tracking, in-process quality control, and resource planning integrated with SAP Business One.
• Silver Market Place Integration Proprietary e-commerce and marketplace integration tool connecting Magento (Community and Enterprise), Shopify, BigCommerce, Amazon, and eBay with SAP Business One for real-time order sync, inventory updates, partner management, multi-currency, and pricing.
• Apparel & Footwear Solution Vertical industry solution for apparel and footwear with PDM/PLM, inventory management, manufacturing, warehouse management, analytics, and eCommerce integration, built on SAP Business One.
• Delivery Management System Delivery tracking solution providing job scheduling, vehicle tracking, mobile applications, CRM, Google mapping, geofencing, and fleet management capabilities.
• Vendor Portal Solutions Two-way vendor communication portal for SAP Business One covering vendor onboarding, order management, products and catalog management, invoice management, scan-and-post invoices, document sharing, performance monitoring, compliance, and reporting.
• Generative AI Solutions AI-powered solutions including virtual assistants, document automation, and intelligent document processing for enterprise automation and decision-making.
• Agentic AI Next-generation AI solutions for autonomous decision-making, workflow automation, and innovation acceleration for enterprises.
• Robotic Process Automation (RPA) Automation services including process discovery, bot design and deployment, enterprise system integration, and 24/7 monitoring for repetitive task automation.
• Odoo ERP Services Comprehensive Odoo ERP services including consulting, implementation, customization, development, integration, and ongoing support, delivered under Startup, Pro, and Ultimate packages.
• Digital Transformation Services Modernization services including cloud adoption, IoT integration, blockchain, big data and analytics, AI/ML/deep learning, and data-driven transformation for enterprise agility.

Quantifiable outcome

• 25+ successful SAP Business One projects delivered with 100% implementation success rate
• +3 more outcomes

Named customers3 records

Segments12 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability13 records

Feature8 records

Partnerships

One partnership is on record.

• SAP (Certified Business One Partner)coreChannel Partner/ Reseller/ DistributorSilver Touch Technologies is a certified SAP Business One Partner in the UK, providing end-to-end SAP solutions including SAP Business One, SAP B1 Express Edition, SAP Business One Cloud, SAP Business One HANA, and SAP S/4HANA Cloud. The partnership involves resale, implementation, customization, cloud migration, and ongoing support of SAP ERP solutions.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Capgemini: Global IT services leader with a large SAP practice and significant UK presence. Competes for the same enterprise SAP and digital transformation engagements but with a much broader portfolio including consulting, application management, and managed services.
• Wipro: Global IT services and consulting firm with a substantial SAP practice and UK delivery presence. Competes for SAP-led transformation deals but at a scale and breadth of services well beyond Silver Touch's focused mid-market practice.
• LTIMindtree: Global IT services firm (formerly Mindtree merged with L&T Technology) with significant SAP capabilities and UK presence. Comparable on the SAP implementation and digital transformation dimensions, and similar Indian heritage to Silver Touch's parent group.
• T-Systems: Deutsche Telekom's enterprise IT subsidiary and a major global SAP partner with broad IT services capabilities. Overlaps with Silver Touch on SAP implementation, cloud, and digital transformation services but operates at much greater scale across enterprise and public sector.
• Infosys: Major global IT services firm with a large SAP practice serving enterprise clients across the UK and worldwide. Overlaps with Silver Touch on SAP implementation and digital transformation but at vastly larger scale and with broader technology coverage.
• TCS: Largest Indian IT services firm with a global SAP practice covering implementation, cloud migration, and managed services. Overlaps with Silver Touch on SAP-led transformation work for enterprise and mid-market clients but at dramatically larger scale.

Direct peers

• NTT Data Business Solutions: One of the largest global SAP partners, focused on SAP Business One and S/4HANA implementation with a similar mid-market and enterprise practice. Comparable in offering breadth (ERP implementation, cloud, managed services) but operates at materially greater scale across many more geographies.
• Allgeier: European IT services group with a substantial SAP practice covering ERP implementation, custom development, and managed services. Comparable in offering mix (SAP-centric IT services + proprietary software) and regional customer overlap in Europe.
• LeverX: SAP-focused implementation and custom development partner offering SAP Business One and S/4HANA services, including proprietary extensions. Closely comparable in being a specialised SAP partner building proprietary add-ons and integrations on the SAP platform.
• Seidor: Global SAP partner with deep mid-market ERP implementation focus similar to Silver Touch. Operates a comparable SAP Business One and S/4HANA practice across multiple geographies including UK and Europe, making it a closely matched direct competitor for the same SAP mid-market client base.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/silvertouch_uk
• Facebookfacebook.com/silver-touch-technologies-uk-129153677131763
• LinkedInlinkedin.com/company/silvertouch-technologies-uk-ltd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Silver Touch Technologies