Hitachi Solutions America

What Hitachi Solutions America does

Hitachi Solutions America is a wholly-owned subsidiary of Hitachi, Ltd. and operates as a 100% Microsoft platform-focused global cloud-services systems integrator, headquartered in Irvine, California. It delivers end-to-end digital transformation across advisory, application innovation, implementation, data and analytics, security and governance, and managed services built on Microsoft Dynamics 365, Azure, Power Platform, Microsoft Fabric, and Microsoft Copilot. Its product portfolio combines proprietary accelerators (Hitachi Unified Data Accelerator, Empower Data Platform), the Engage family of vertical CRM solutions for banking, credit unions, wealth management, asset management, investment banking, private equity, insurance, health plans, field service, and construction, and a wave of AI-powered tools (EVE, DocuDrop, Call Wrap-Up, Identity Verification, Dynamic Scripts, Alerts, Task Manager, Process Pulse), supported by an engineering center in San Jose, Costa Rica.

The business generates revenue through three primary streams: systems integration and advisory professional services, recurring managed services with 24/7 follow-the-sun support, and Microsoft partner incentives tied to its six Solution Designations and 14+ specializations. Go-to-market is organized vertically — Manufacturing (nearly 20 years of expertise), Financial Services (over a decade), Insurance, Healthcare, CPG & Retail, Energy, Construction (AEC), and Sports & Entertainment — and routes to market through enterprise field sales, a dedicated Small & Medium Corporate (SMEC) inside-sales motion, Canada sales, industry-solutions sales targeting Agentic AI, and an exclusive global co-sell relationship with Microsoft. The company serves hundreds of global enterprise customers and operates across 18+ countries spanning North America, APAC, the Middle East, and Oceania.

The competitive position is anchored by its exclusive global Microsoft partnership, all six Microsoft Solution Designations, repeated Microsoft Partner of the Year awards (2023 Supply Chain and Services; 2025 Dynamics 365 Finance and Government), and being the first Copilot Studio Kickstarter Authorized Partner. Recent leadership transition (Roger Lvin appointed CEO in April 2026) and active product, geographic, and hiring expansion under the parent Hitachi's 'True One Hitachi' initiative point to continued investment in proprietary AI and data products layered on top of Microsoft infrastructure.

Name

Hitachi Solutions America

Legal name

Hitachi Solutions America

Website

https://global.hitachi-solutions.com

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Hitachi Solutions America is a 100% Microsoft platform-focused systems integrator and subsidiary of Hitachi, Ltd., delivering advisory, implementation, managed services, and proprietary AI/data products on Dynamics 365, Azure, Power Platform, and Copilot to enterprise customers globally.

Ownership category

akta.pro rank

Product category

IT Consulting and Systems Integration

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512), Software Publishers (513210)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE), Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI)

Keywords

• Microsoft systems integration
• Cloud consulting services
• Dynamics 365 implementation
• Enterprise digital transformation
• Managed cloud services

Headquarters

HQ city

Irvine

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Systems Integration Services: End-to-end digital transformation and systems integration services including strategic advisory, value discovery, readiness assessment, road mapping, and solution delivery. Services span Microsoft Dynamics 365, Azure, Power Platform, and cloud migration.
2. Managed Services: Ongoing sustainment services for Microsoft technology including Dynamics 365, Power Platform, Azure, and broader Microsoft ecosystem. Provides 24/7 monitoring, support, and optimization. Flexible service models from business hours to 24/7/365 follow-the-sun support.
3. Microsoft Solution Designations & Specializations: Revenue derived from Microsoft partner designations across six solution areas including Analytics, Business Applications, Cloud Platform, Data & AI, Digital & App Innovation, and Security. Multiple Microsoft specializations enable premium positioning and partner incentives.

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Hitachi Solutions America is a global IT consulting firm and systems integrator providing end-to-end Microsoft-based digital transformation services. The company delivers strategic advisory, implementation, and 24/7 managed services around Microsoft Dynamics 365, Azure, Power Platform, Microsoft Fabric, and Microsoft Copilot, complemented by proprietary accelerators such as the Hitachi Unified Data Accelerator, Empower Data Platform, and a family of industry-specific Engage solutions.

Product overview

Hitachi Solutions America is a global cloud-services systems integrator and 100% Microsoft platform-focused organization. The company offers a comprehensive portfolio of products and services centered around Microsoft technologies including Microsoft Dynamics 365, Azure, Power Platform, and Microsoft Fabric. The core offerings include the Hitachi Unified Data Accelerator and Empower Data Platform for data modernization and analytics; the Engage family of solutions (Engage for Health Plans, Engage for Insurance, Engage for Construction, Engage for Field Service, Engage for Banking, Engage for Credit Unions, Engage for Wealth Management, Engage for Asset Management, Engage for Investment Banking, and Engage Private Equity) built on Microsoft Dynamics 365 for industry-specific CRM; AI-powered products including DocuDrop, EVE, and Call Wrap-Up; contact center solutions including Identity Verification, Dynamic Scripts, and Alerts; and Task Manager and Process Pulse for workflow coordination. All solutions integrate with Microsoft's ecosystem including Azure, Dynamics 365, Power BI, and Microsoft Copilot.

Differentiator

Problem solved

Functional benefit

Brands

• Hitachi Unified Data Accelerator: A faster, lower cost path to Microsoft Fabric and Databricks, delivering analytics- and AI-ready data in days rather than months.
• DocuDrop
• EVE
• Engage for Health Plans
• Engage for Insurance
• Engage for Field Service
• Hitachi Solutions Task Manager

Products and services

• Hitachi Unified Data Accelerator Service-based accelerator that delivers analytics- and AI-ready data in days rather than months by providing a pre-built reference architecture to Microsoft Fabric and Databricks, supporting hundreds of enterprise data sources.
• Empower Data Platform Fully managed cloud data platform that rapidly centralizes more than 200 data source connectors onto a single platform, enabling analytics-ready data within days.
• Engage for Health Plans Microsoft Dynamics 365-based CRM solution for health insurance payors to manage relationships across agencies, members, brokers, and partners throughout the member lifecycle.
• Engage for Insurance Microsoft Dynamics 365-based CRM solution for insurance carriers and MGAs that uses AI and analytics to manage agencies, customers, brokers, and partners and improve retention, renewals, and growth.
• Engage for Construction Microsoft Dynamics 365-based AEC ecosystem solution integrating project management, client relations, and financial oversight for architecture, engineering, and construction firms.
• Engage for Field Service Microsoft Dynamics 365 Field Service extension providing prebuilt functionality for warranty management, asset location history, data analysis, and predictive field service capabilities.
• Engage for Banking Microsoft Dynamics 365-based CRM solution for banking sector relationship management.
• Engage for Credit Unions Microsoft Dynamics 365-based CRM solution tailored for credit union member and operational management.
• Engage for Wealth Management Microsoft Dynamics 365-based CRM solution for wealth management firms to manage client relationships and portfolios.
• Engage for Asset Management Microsoft Dynamics 365-based CRM solution for asset management firms.
• Engage for Investment Banking Microsoft Dynamics 365-based CRM solution for investment banking operations and relationship management.
• Engage Private Equity Microsoft Dynamics 365-based CRM solution for private equity firms to manage portfolio company relationships.
• DocuDrop by Hitachi Solutions AI-powered drag-and-drop CRM data entry solution built on Azure and GPT technology that boosts accuracy and saves time for CRM users.
• EVE by Hitachi Solutions Generative AI solution that creates customized, accessible knowledge bases to dramatically reduce the time required to retrieve information.
• Hitachi Solutions Call Wrap-Up AI-powered contact center solution that uses AI-driven suggestions to streamline call documentation and integrates with Microsoft Dynamics 365.
• Hitachi Solutions Identity Verification Contact center identity verification solution that enables representatives to verify customers quickly and reduce operational costs.
• Hitachi Solutions Dynamic Scripts Real-time adaptable script solution for contact center customer interactions.
• Systems Integration and Advisory Services End-to-end digital transformation services spanning strategic advisory, value discovery, readiness assessment, road mapping, and solution delivery for Microsoft Dynamics 365, Azure, Power Platform, and cloud migration projects.
• Managed Services Ongoing 24/7 managed support, monitoring, and optimization services for Microsoft Dynamics 365, Power Platform, Azure, and the broader Microsoft ecosystem, available from business hours to follow-the-sun coverage.

Quantifiable outcome

• Organizations with comprehensive training programs achieve 72% higher adoption rates of technology implementations
• +6 more outcomes

Named customers18 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration41 records

AI capability10 records

Feature19 records

Partnerships

Three partnerships are on record, tiered flagship and core.

• MicrosoftflagshipStrategic or Co-development Partner · 8 April 2026Exclusive global partnership with Microsoft as a dedicated partner. Under new CEO Roger Lvin's leadership, the company will continue building on this exclusive global partnership with Microsoft and deepen collaboration across the Hitachi group as part of the 'True One Hitachi' initiative. Hitachi Solutions is 100% Microsoft platform focused and holds all six Microsoft Solution Designations.
• DatabrickscoreTechnology or Integration · 1 January 2023Award-winning partner of Databricks, a leader in the AI and data space. Hitachi Solutions utilizes Databricks technology in many of its services and products, implementing cutting-edge streaming AI use cases. Awarded Databricks Disruptor Partner of the Year for leading market innovation.
• Microsoft Copilot StudiocoreTechnology or IntegrationFirst Copilot Studio Kickstarter Authorized Partner and creator of the Microsoft Copilot Studio Well-Architected Framework, demonstrating early adoption and deep expertise in Microsoft AI capabilities.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Perficient: Digital consultancy and Microsoft Gold Partner with strong Dynamics 365 and Azure practices. Comparable in size and in its end-to-end services-plus-proprietary-IP model for Microsoft-centric digital transformation.
• Avanade: Joint venture between Accenture and Microsoft, the closest direct peer as a Microsoft-focused systems integrator serving enterprise customers with Dynamics 365, Azure, and Microsoft Cloud implementations. Competes head-to-head with Hitachi Solutions for enterprise Microsoft services deals.
• Birlasoft: Mid-sized IT services firm with a Microsoft Gold Partner relationship delivering Dynamics 365, Azure, and cloud transformation services. Competes in similar enterprise Microsoft implementation deals with similar vertical industry focus.
• Aditlogic (now part of LTIMindtree) / LTIMindtree: Global IT services provider with a sizable Microsoft business unit delivering Dynamics 365, Azure, and Power Platform implementations. Direct competitor for Microsoft enterprise services, especially with strong offshore delivery.
• Sonata Software: Global IT services firm with a strong Microsoft-focused practice and Modern Workplace, Dynamics 365, and Azure capabilities. Direct competitor for Microsoft-led modernization engagements and shared services-plus-IP model.
• Slalom: Technology consulting firm with deep Microsoft partnership and significant focus on Microsoft Cloud, Dynamics 365, and Azure implementations. Targets similar mid-market and enterprise customers with a similar end-to-end digital transformation value proposition.

Broad incumbents

• Accenture: Global professional services giant that owns Avanade (Hitachi Solutions' closest competitor). Competes broadly on Microsoft-led digital transformation at the largest enterprise accounts and has the scale to undercut on price for multi-million dollar transformations.
• Cognizant: Global IT services leader where incoming Hitachi Solutions CEO Roger Lvin previously held senior leadership. Competes across Microsoft services, digital operations, and large-scale enterprise transformation programs, with deep offshore delivery.
• Capgemini: Global IT services and consulting firm with significant Microsoft Cloud, Dynamics 365, and Azure practices. Competes for large enterprise digital transformation deals and offers a comparable global delivery model.
• Infosys: Global IT services leader with a dedicated Microsoft business unit delivering Dynamics 365, Azure, and Power Platform services. Competes for enterprise Microsoft transformation work with global delivery scale that smaller Microsoft-focused SIs lack.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/hitachisolus
• YouTubeyoutube.com/user/HitachiSolUS
• Facebookfacebook.com/HitachiSolUs
• LinkedInlinkedin.com/company/hitachi-solutions-america
• Instagraminstagram.com/hitachisolutionsamerica

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hitachi Solutions America