Lowell Five Bank

What Lowell Five Bank does

Lowell Five Bank (legal name: The Lowell Five Cent Savings Bank) is a 170-year-old mutual savings bank headquartered in Tewksbury, Massachusetts, serving individuals, families, small and medium businesses, municipalities, and nonprofits across the Merrimack Valley and Southern New Hampshire through 20+ branch locations and a digital banking platform with iOS/Android apps. The bank operates under a mutual ownership structure in which depositors are owners rather than shareholders, and all deposits are fully insured by both the FDIC and the Depositors Insurance Fund (DIF) with no coverage cap.

The product portfolio spans personal and business banking: personal offerings include checking, savings, money market, CDs, IRAs, mortgages, home equity loans and HELOCs, personal loans, overdraft protection, credit cards, and wealth management through Lincoln Investment and KAF Wealth Management partnerships plus life insurance via SBLI. Business offerings include business checking tiers (Premier, Advantage, Free), business savings and Premier Money Market, commercial lending (construction, SBA 7(a)/504/Express, investment real estate, term loans, lines of credit), business credit/debit cards, and cash management (ACH, wire, remote deposit capture, positive pay, lockbox, sweep, ZRent). Underlying technology relies on a standard digital banking stack with SSL encryption, mobile check deposit, card management (CardValet), ClickSWITCH onboarding automation, QuickBooks/Quicken accounting integration, and Apple/Android Pay support — no proprietary core banking platform is disclosed.

Revenue is generated primarily through traditional net interest income from mortgages, commercial loans, consumer loans, and home equity products, supplemented by deposit account and overdraft fees, wire/ATM fees, credit card interchange via the Elan Financial Services partnership, and merchant processing fees via Elavon. Wealth management, financial planning, and insurance products generate fee income through third-party partnerships rather than in-house asset management. GTM is relationship-led: dedicated commercial lenders operate across 13 service areas with local loan decision-making, while consumer acquisition is driven by branch presence, community involvement (5,000+ volunteer hours and $500K+ donations annually), content marketing via the "Lowell Five Bank Presents" customer story platform, and organic social channels.

Name

Lowell Five Bank

Legal name

The Lowell Five Cent Savings Bank

Website

https://lowellfive.com

Company type

Private

Founded year

1854

Operating status

Operating

Headcount range

101–250 employees

Short description

Lowell Five Bank is a 170-year-old mutual savings bank headquartered in Tewksbury, Massachusetts, serving individuals, families, small and medium businesses, municipalities, and nonprofits across the Merrimack Valley and Southern New Hampshire through 20+ branches and a digital banking platform.

Ownership category

akta.pro rank

Product category

Community Banking

NAICS

Savings Institutions and Other Depository Credit Intermediation (522180)

SIC

Savings Institutions, Not Federally Chartered (6036)

akta.pro primary industry

Small Business Banking (Microbusiness/Sole Proprietor) (FSABAAAI)

akta.pro secondary industry

Large Purchase & Lifestyle Personal Loans (Unsecured Installment) (FSAKAAAG)

Keywords

• Retail banking services
• Community banking
• Commercial lending
• Wealth management
• Consumer lending

Headquarters

HQ city

Tewksbury

HQ country

United States

HQ region

North America

Offices13 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Interest Income: Traditional banking interest income from lending products including mortgages, commercial loans, consumer loans, and home equity products
2. Deposit Account Fees: Monthly maintenance fees on certain accounts, overdraft fees, wire transfer fees, and ATM surcharge income
3. Merchant Services: Payment processing fees through Elavon partnership for businesses accepting card payments
4. Credit Card Fees: Credit card interchange and fees through Elan Financial Services partnership
5. Wealth Management: Financial planning and investment management services through Lincoln Investment and KAF Wealth Management partnerships

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Lowell Five Bank is a mutual community bank delivering a full suite of personal and business banking products, including deposit accounts, mortgages, home equity, consumer and commercial loans, credit cards, digital banking, cash management, merchant/payroll services and wealth management partnerships, distributed through 20+ branches and a 24/7 digital platform in the Merrimack Valley and Southern New Hampshire. All deposits are insured by both FDIC and the Depositors Insurance Fund (DIF).

Product overview

Lowell Five Bank is a community bank offering a comprehensive suite of personal and business banking products and services. The personal banking portfolio includes Digital Banking (online and mobile banking with money management tools), Mortgage Solutions (fixed and adjustable-rate mortgages), Home Equity Loans & HELOCs, Personal Loans (unsecured, overdraft protection, auto), Credit Cards, and Wealth Management services (investment planning, retirement/estate planning, life insurance via SBLI partnership, educational planning with 529 plans, and financial wellness through GreenPath). The business banking portfolio includes Business Checking and Savings accounts (with Premier Money Market and CDs), Digital Banking for Business, Business Credit Cards and Debit Cards, and Commercial Lending products (construction loans, SBA loans, investment real estate loans, and business term loans/LOCs). Business services include Cash Management (ACH, wire transfers, remote deposit, positive pay, ZRent), Merchant & Payroll Services (via Elavon and Paychex partnerships), Business Financial Planning, and Employee Benefits administration. Additional services include eStatement/eBill delivery and a Fraud Education Center. As a mutual bank serving the Merrimack Valley and Southern New Hampshire since 1854, all deposits are insured by both FDIC and DIF.

Differentiator

Problem solved

Functional benefit

Products and services

• Digital Banking (Personal) 24/7/365 online and mobile banking platform for individuals, providing account access, money management, bill pay, mobile check deposit, digital wallet support, card controls and external transfers secured by SSL encryption.
• Mortgage Solutions Residential mortgage lending including fixed-rate, adjustable-rate and construction-to-permanent loans with 0-point options, competitive rates, and specialized programs for first-time homebuyers and local heroes.
• Home Equity Loans & Lines of Credit (HELOC) Home equity financing including fixed-term second mortgages (60/120/180-month terms) and a variable-rate HELOC tied to Prime, letting borrowers draw funds as needed up to their limit.
• Personal Loans Consumer lending products including unsecured personal loans ($500–$25,000), overdraft protection loans up to $3,000, deposit-collateral loans, and new/used auto loans.
• Credit Cards (Personal) Consumer credit cards issued via Elan Financial Services, offering zero fraud liability, mobile purchasing, 24/7 customer service, and cash-back, points-rewards and no-annual-fee variants.
• Wealth Management & Financial Planning Comprehensive wealth management delivered through Lincoln Investment and KAF Wealth Management partnerships, covering investment planning, retirement/estate planning, 529 education planning, life insurance and financial wellness.
• Life Insurance Term and whole life insurance offered through a founding partnership with SBLI, including a lifetime-guaranteed whole life product and term policies with accelerated underwriting up to $1,000,000.
• Retirement & Estate Planning Retirement account services including Traditional IRA, Roth IRA and retirement CDs such as the Amplifier IRA CD, complemented by estate planning guidance covering wills, trusts, healthcare directives and charitable giving.
• Educational Planning (529 Plans) 529 college savings plans enabling tax-free growth and withdrawals for qualified education expenses including tuition, fees and room and board.
• Business Checking Tiered business checking accounts: Premier Business Checking with interest and $15,000 minimum, Advantage Business Checking with $5,000 minimum, and FREE Business Checking with no minimums or transaction limits.
• Business Savings Business savings suite including Everyday Business Savings ($10 to open), High-Yield Business Savings with tiered rates, and Business Certificates of Deposit with terms from 5 to 60 months.
• Business Premier Money Market Tiered-rate business money market account for liquidity management, allowing up to six withdrawals per statement cycle and offering preferred rates at higher balance tiers (0.05%–2.50% APY).
• Business Certificates of Deposit (CDs) Fixed-rate Business Certificates of Deposit with terms from 5 to 60 months, currently yielding 3.05%–3.85% APY depending on term, requiring a $500 minimum opening balance.
• Digital Banking for Business Business-focused online and mobile banking with wire transfers, ACH processing, positive pay fraud protection, real-time balance monitoring, QuickBooks/Quicken integration, Apple/Android Pay and customizable security alerts.
• Business Credit Cards Business credit cards offering low-rate, cash-back or flexible rewards options, free additional employee cards, expense management tools and Mastercard Easy Savings rebates on qualified purchases.
• Business Debit Card Business debit card with global ATM acceptance, EMV chip security, Manage My Card controls and Mastercard Easy Savings rebates on qualified business purchases.
• Commercial Lending Commercial loan products including construction loans, investment real estate loans, business term loans and lines of credit, and SBA loans (7(a), 504, Express), underwritten by a dedicated local commercial lending team.
• Construction Loans Land acquisition and commercial construction/development financing with specialized expertise in Massachusetts and Southern NH markets, local decision-making and quick responses.
• Small Business Loans (SBA) SBA government-backed loans including 7(a) loans up to $5 million, 504 loans up to $5 million, and SBA Express loans up to $500,000, with accelerated approval and flexible terms.
• Investment Real Estate Loans

Quantifiable outcome

• Top 20 Best Places to Work in Massachusetts (2026)
• +3 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability1 record

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and supporting.

• ElavoncoreTechnology or IntegrationPayment processing partnership through Elavon, a wholly owned subsidiary of U.S. Bank, enabling Lowell Five Bank business customers to accept Mastercard, Visa, Discover, and American Express cards. Elavon serves over 2 million customers globally and is rated A+ by the Better Business Bureau.
• PaychexcoreTechnology or IntegrationPayroll and HR services partnership providing integrated payroll, HR, recruiting, onboarding, time tracking, and benefits management solutions for business customers. Paychex supports over 700,000 businesses and pays 12 million workers in the U.S.
• Lincoln InvestmentcoreStrategic or Co-development PartnerFinancial planning and investment management partnership offering mutual funds, ETFs, stocks, bonds, 401(k) plans, 529 plans, and advisory services through Capital Analysts and Lincoln Investment, registered investment advisers.
• KAF Wealth Management, LLCcoreStrategic or Co-development PartnerWealth management partnership providing investment management, estate planning, retirement planning, and financial advisory services. KAF advisors can meet at Lowell Five Bank's 15 convenient branches or corporate headquarters.
• GreenPath Financial WellnesssupportingStrategic or Co-development PartnerNational nonprofit financial counseling partnership providing complimentary access to financial wellness services including counseling, debt management, housing support, and student loan counseling for Lowell Five Bank customers.
• Savings Bank Mutual Life Insurance Company of Massachusetts (SBLI)coreStrategic or Co-development PartnerFounding SBLI Partner since 1910, offering affordable term and whole life insurance products. SBLI has provided insurance for families across generations for over 100 years, serving customers in 49 states and DC.
• Community TeamworksupportingGTM or Marketing PartnerNonprofit partnership supporting community development initiatives. Community Teamwork serves as a lifeline for individuals dreaming of business ownership, with Lowell Five Bank supporting their mission through philanthropy and banking services.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Salem Five Bank: Mutual savings bank headquartered in Salem, MA serving the North Shore with a comparable mutual-bank product set (deposits, mortgages, commercial, wealth management) and community-oriented positioning comparable to Lowell Five's Merrimack Valley footprint.
• Reading Cooperative Bank: Massachusetts cooperative/mutual community bank serving Greater Boston north of Lowell Five's territory with overlapping personal, mortgage, and small-business products and similar community-bank operating model.
• Brookline Bank: Massachusetts community bank with full-service personal and business banking, branch distribution across Greater Boston, and a comparable emphasis on relationship commercial lending and SMB deposit acquisition.
• Middlesex Savings Bank: Mutual savings bank headquartered in Natick, MA with 20+ branches serving Greater Boston MetroWest, offering a near-identical mix of personal deposits, mortgage/HELOC, and commercial/SBA lending — a 1:1 structural and geographic parallel to Lowell Five.
• Cambridge Savings Bank: Mutual savings bank in Cambridge, MA providing consumer banking, mortgages, and commercial/business lending through a local-decisioned branch model in the same eastern-Massachusetts geography as Lowell Five.
• East Cambridge Savings Bank: Massachusetts-chartered mutual savings bank operating in Greater Boston/Middlesex region with similar deposit, mortgage, and small-business banking products, comparable mutual-bank ownership structure with DIF membership, and overlapping commercial lending focus.
• North Shore Bank: Mutual community bank on the Massachusetts North Shore offering deposit, mortgage, commercial, and wealth services — a structurally and operationally identical peer to Lowell Five's mutual/community-bank model.

Broad incumbents

• Rockland Trust (Independent Bank Corp): Larger publicly traded community bank subsidiary serving eastern and central Massachusetts with overlapping products and a similar community-philosophy positioning, but at substantially greater scale and with a public-equity capital structure.
• Eastern Bank: One of the largest Massachusetts-headquartered community banks, offering a full suite of personal and business banking across the same Greater Boston / North Shore / Merrimack Valley geography — a meaningful scaled incumbent against which Lowell Five must position.

Regional players

• Bank of New Hampshire: New Hampshire-headquartered community bank serving the same Southern New Hampshire footprint as Lowell Five's NH branches, with comparable consumer and small-business banking products and community-bank branding.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/lowellfivebank
• LinkedInlinkedin.com/company/342325
• Instagraminstagram.com/lowellfivebank
• Xx.com/lowell_five

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lowell Five Bank