Haven

What Haven does

Haven Hospice is a private, nonprofit hospice and palliative care organization founded in 1979 and headquartered in Gainesville, Florida, serving patients and families across 18 counties in North Florida. Its clinical scope spans hospice care (routine, continuous, inpatient respite, and general inpatient), palliative care consultations, advance care planning, a specialty Haven Dementia Care program for patients with cognitive disorders, grief support services, the Camp Safe Haven pediatric grief camp, caregiver education, and veteran recognition programs. Care is delivered by an interdisciplinary team of physicians, advanced practice nurses, social workers, chaplains, and trained volunteers, with over 90% of patients cared for wherever they call home (private residences, assisted living facilities, skilled nursing facilities, or hospitals). Five freestanding care centers in Chiefland, Gainesville, Palatka, Lake City, and Orange Park provide short-term inpatient and respite care.

The business model is reimbursement-driven rather than transactional. The majority of patient care is funded through the Medicare Part A hospice benefit, Medicaid hospice programs, and commercial insurance; palliative consultations are billed under Medicare Part B and most commercial plans. Advance Care Planning is provided at no fee. Care is not denied based on inability to pay, and unreimbursed costs are subsidized through the Haven Foundation (a 501(c)(3) charitable entity), six Attic Resale Stores, the annual ViVA! gala, memorial giving programs, and an extensive volunteer network. Distribution is regional and referral-led — patients enter via physician, hospital, and family referrals, with self-referral also accepted through phone and online channels. Haven is an affiliate of BrightSpring Health Services (formerly Res-Care, Inc.), a national home and community-based health services platform, which provides operational scale and back-office support. The organization holds ACHC hospice accreditation, HIPAA compliance, and is recognized nationally through the 2008 American Hospital Association Circle of Life Award and 10 consecutive years (2016–2025) as Gainesville Sun's "Best Hospice."

Name

Haven

Legal name

Haven Hospice

Website

https://havenhospice.com

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Haven Hospice is a Gainesville, Florida-based nonprofit hospice and palliative care provider serving patients with advanced illness and their families across 18 North Florida counties, delivering home-based and inpatient hospice care, palliative consultations, advance care planning, dementia care, and grief support as an affiliate of BrightSpring Health Services.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care Services

NAICS

Home Health Care Services (62161), Nursing and Residential Care Facilities (623)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Home Hospice Agencies (HLAFAEAC)

akta.pro secondary industries

Home Hospice (Routine Home Care) (HLADAHAA), Inpatient Hospice (General Inpatient Care) (HLADAHAB), Hospice Care in Nursing Facilities (SNF/NH Hospice) (HLADAHAD), Hospice Care in Assisted Living / Residential Care Facilities (HLADAHAE), In-Home Hospice Nursing Visits (RN/LPN) (HSABAFAL), In-Home Hospice Physician / Nurse Practitioner Visits (HSABAFAM)

Keywords

• Hospice care services
• Palliative care consultations
• Advance care planning
• Grief and bereavement support
• Dementia hospice care

Headquarters

HQ city

Gainesville

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain, Technology or R&D

Revenue model

1. Government Healthcare Programs (Medicare/Medicaid): The majority of hospice patient care is funded through Medicare Part A hospice benefit, Medicaid, and private insurance. Haven provides care based on need, not ability to pay, and no one is denied services due to inability to pay. Palliative care consultations are covered under Medicare Part B, Medicaid, and most commercial insurers.
2. Private Insurance Reimbursement: Commercial insurance plans cover hospice and palliative care services at Haven.
3. Donations and Foundation Support: Haven Foundation accepts charitable donations to support unreimbursed care and programs including grief support, Camp Safe Haven, dementia care, veteran recognition, and community education. The organization operates ViVA! annual fundraising event and has memorial/donor programs.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Haven Hospice provides hospice care (routine home care, continuous home care, inpatient respite care, and general inpatient care), palliative care consultations, advance care planning, and grief support services to individuals with advanced or life-limiting illnesses across 18 North Florida counties. Care is delivered primarily in the patient's home by an interdisciplinary team of physicians, nurses, social workers, chaplains, and volunteers, supplemented by five freestanding care center facilities for short-term inpatient and respite care.

Product overview

Haven Hospice operates as a hospice and palliative care organization offering a coordinated suite of services for individuals with advanced illness. The core offerings include Hospice Care (routine home care, continuous home care, inpatient respite care, and general inpatient care), Palliative Care Consultations, and Advance Care Planning. Specialized programs include Haven Dementia Care for patients with cognitive disorders, Grief Support Services with individual/family/group counseling, Camp Safe Haven (grief camp for children ages 5-18), and Grief Workshops for children and teens. Additional support includes Caregiver Support seminars, No One Dies Alone volunteer companionship, and Veteran Recognition Services. The organization is affiliated with BrightSpring Health Services and operates six Attic Resale Stores as fundraising operations, with the Haven Foundation managing charitable giving. Services are delivered across 18 Florida counties through care centers in Chiefland, Gainesville, Palatka, Lake City, and Orange Park.

Differentiator

Problem solved

Functional benefit

Brands

• Haven Dementia Care: A specialty hospice program designed to provide care for hospice patients living with cognitive disorders including Alzheimer's Disease, vascular dementia, frontotemporal dementia, Lewy body dementia and Parkinson's dementia.
• Camp Safe Haven
• Grief Workshops

Products and services

• Hospice Care Comprehensive hospice care providing comfort, pain management, and support to individuals with life-limiting illness and their families. Services include routine home care, continuous home care during crises, inpatient respite care, and general inpatient care, delivered wherever patients call home (private residences, assisted living facilities, skilled nursing facilities, or hospitals). Covered by Medicare Part A hospice benefit, Medicaid, and most private insurance.
• Palliative Care Consultations Medical consultations addressing pain, symptoms, and treatment goals for individuals with advanced illness, provided by a team of medical professionals in acute care settings (hospitals). Services include pain and symptom management, medication management, medical equipment provision, physician and nursing care, and coordination with existing healthcare providers. Covered by Medicare Part B, Medicaid, and most commercial insurers.
• Advance Care Planning Facilitated discussions and documentation services helping individuals document their healthcare wishes, designate healthcare surrogates, and complete advance directives. Provided at no fee as a community service, including on-site at senior living communities such as Lake House at the Village in Gainesville, FL.
• Haven Dementia Care Specialty hospice program providing care for patients living with cognitive disorders including Alzheimer's Disease, vascular dementia, frontotemporal dementia, Lewy body dementia, and Parkinson's dementia. Includes activity care kits, caregiver education, and non-clinical therapeutic interventions tailored to dementia patients.
• Grief Support Services Bereavement support services including individual counseling, family sessions, and support groups offered free of charge across 18 Florida counties. Includes follow-up bereavement care and grief support for adults and families.
• Camp Safe Haven Free therapeutic day camp for children and youth ages 5-18 who have experienced the loss of a loved one. Provides coping skills and grief processing through recreational and therapeutic activities.
• Grief Workshops Free grief workshops for children and teens who have experienced a loss, using art, music, movement, and conversation to help process grief in a supportive environment.
• Caregiver Support Educational outreach program providing caregivers with seminars, encouragement, and self-care guidance through Care for the Caregiver sessions. Includes caregiver training and support and respite coordination.
• No One Dies Alone Program providing specially-trained volunteers to accompany patients during the last hours of their lives, ensuring that no patient dies alone regardless of circumstances.
• Veteran Recognition Services Special recognition services for veteran patients, including veteran-to-veteran pinning ceremonies honoring military service.
• Haven Legacy Project Bereavement tool helping families create lasting memories and meaningful works during their grief journey. Awarded Excellence in Program Innovation Award by Florida Hospice & Palliative Care Association in 2018.

Quantifiable outcome

• Over 90% of patients are cared for wherever they call home
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• BrightSpring Health ServicesflagshipStrategic or Co-development PartnerHaven Hospice is an affiliate of BrightSpring Health Services, a leading provider of comprehensive home and community-based health services to complex populations in need of specialized care. BrightSpring provides operational support, resources, and scale for Haven's hospice services across North Florida.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Compassus: National hospice, palliative, and home health provider with Florida presence; comparable interdisciplinary care model and Medicare hospice reimbursement base.
• Amedisys Hospice (Optum): Major national hospice and home health operator (now part of UnitedHealth/Optum); direct overlap in home hospice service delivery across Florida markets.
• VITAS Healthcare (Chemed Corporation): Largest U.S. hospice operator and subsidiary of Chemed Corp; competes across Florida and nationally with broader scale, capital, and referral relationships than a regional nonprofit like Haven.
• Gentiva Hospice: National hospice and palliative care provider operating in Florida; offers comparable home-based hospice, palliative, and bereavement services with for-profit scale and capital.

Others

• BrightSpring Health Services: Parent-affiliated national home and community-based health services platform; operates pharmacy, home health, and hospice segments that provide infrastructure and referral adjacency relevant to Haven.
• National Hospice and Palliative Care Organization (NHPCO): Industry trade association representing hospice and palliative care providers; relevant as ecosystem/peer benchmark for quality standards, advocacy, and national hospice best-practice reference.

Direct peers

• Avow Hospice: Nonprofit hospice and palliative care provider in Collier County, Florida; similar community-based, multi-program hospice model including grief support and community education.
• Empath Health: Florida-based nonprofit integrated hospice, palliative, and home health network; direct competitor in the same state with overlapping service portfolio and similar referral-driven model.
• Chapters Health System: Florida-based nonprofit hospice and palliative care system operating affiliates (e.g., LifePath Hospice, HPH Hospice); comparable in scale, mission, and continuum-of-care services to Haven.
• Trustbridge Health: Large Florida hospice and palliative care provider serving South/Central Florida; directly comparable nonprofit hospice operating model, advance care planning, and grief support programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/HavenHospice

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Haven