Smiles On Demand Outsourcing
Smiles On Demand Outsourcing is a Philippines-based BPO provider delivering 24/7 customer support and back-office services via customizable offshore teams of native English-speaking agents, serving SMBs through enterprises across retail, hospitality, healthcare, financial services, and AI data labeling.
- Company typePrivate
- Founded2009
- HeadquartersSibulan, Philippines
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Smiles On Demand Outsourcing does
Smiles On Demand Outsourcing, operating as Smiles On Demand, LLC, is a Philippines-based business process outsourcing (BPO) provider founded around 2009 and headquartered in Sibulan/Dumaguete in the southern Philippines. The company delivers two core service lines: Customer Support Services (24/7 multilingual-capable coverage including inbound inquiries, order processing, billing, loyalty program management, concierge, and hospitality support) and Back Office Support Services (virtual assistants, data entry, inventory management, eCommerce administration, accounting, procurement, AI data labeling, and software testing). Operations are delivered from state-of-the-art offices in the southern Philippines by native English-speaking agents, with team sizes customizable from two to over two hundred seats and supported by a 10:1 reliever model for uninterrupted coverage.
The technology stack centers on SOC 2 Type II and PCI DSS certified infrastructure with SD-WAN and site-to-site VPN connectivity, redundant ISPs, IVR with skill-based routing, and either integration into client telephony or provision of a turnkey phone system. The business model is a managed services engagement priced via an all-inclusive hourly rate with no upfront setup fees, no long-term commitment, two weeks of free training, and a performance-based bonus program. Go-to-market is sales-led: direct enterprise and mid-market outreach through website forms, a dedicated phone line (833-487-6453), case-study-led content marketing, and SEO targeting offshore outsourcing keywords. The company is a wholly owned subsidiary of Vervent, Inc., a US-based loan and credit card servicer, following Vervent's 2024 acquisition.
Smiles On Demand Outsourcing firmographics
Firmographics- Name
- Smiles On Demand Outsourcing
- Legal name
- Smiles On Demand, LLC
- Website
- https://smilesondemand.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Smiles On Demand Outsourcing is a Philippines-based BPO provider delivering 24/7 customer support and back-office services via customizable offshore teams of native English-speaking agents, serving SMBs through enterprises across retail, hospitality, healthcare, financial services, and AI data labeling.
- Ownership category
- akta.pro rank
Smiles On Demand Outsourcing industry classification
Industry- Product category
- Business Process Outsourcing
- NAICS
- Office Administrative Services (56111), Temporary Help Services (56132)
- SIC
- Services-Help Supply Services (7363)
- akta.pro primary industry
- Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support) (BPAAAGAD)
- akta.pro secondary industries
- Vendor Master Data Management & Onboarding (BPAAAJAB), Invoice Processing & 2/3-Way Match Support (BPAAAJAG)
Keywords
Where Smiles On Demand Outsourcing is headquartered
LocationHeadquarters
- HQ city
- Sibulan
- HQ country
- Philippines
- HQ region
- Asia
Offices1 record
Markets served
Smiles On Demand Outsourcing business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Managed BPO Services (Hourly Billing): All-inclusive hourly rate model where clients pay only for actual hours worked by agents. No upfront set-up costs, no long-term commitments. Includes 2 weeks of free training before billing begins.
- Performance-Based Rewards Program: Smiles Performance Bonus program included in hourly price, allowing teams to earn up to 50% on top of basic salary based on attendance, client metrics, and policy adherence.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Custom Hourly Rate - All-Inclusive Model |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels5 records
Smiles On Demand Outsourcing product offering
Product offeringCore offering
Smiles On Demand Outsourcing is a Philippines-based BPO company that provides outsourced customer support and back office services to businesses worldwide. The company delivers 24/7 multilingual-capable, native English-speaking agents from offices in the southern Philippines, offering customizable teams ranging from 2 to 200+ agents across verticals including eCommerce, hospitality, healthcare, financial services, and SaaS. Services are billed on an all-inclusive hourly rate with no upfront setup costs, no long-term commitments, and two weeks of free training before billing commences.
Product overview
Smiles On Demand is a BPO (Business Process Outsourcing) company offering two primary service lines: Customer Support Services and Back Office Support Services. The Customer Support Services product provides outsourced call center and customer service solutions with 24/7 coverage, handling customer inquiries, outreach, appointment setting, order processing, billing, service issues, loyalty programs, delivery coordination, feedback management, concierge, hospitality, and property management. The Back Office Support Services product delivers administrative outsourcing including virtual assistants, data entry, content management, eCommerce administration, inventory management, software testing, accounting, procurement, logistics coordination, and AI data labeling. Both service lines are delivered by dedicated offshore teams based in the Philippines, with customizable team sizes ranging from 2 to 200+ agents, no upfront setup costs, and two weeks of free training.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Support Services
Quantifiable outcome
- 30% increase in sales for eCommerce client
- +7 more outcomes
Companies that use Smiles On Demand Outsourcing
Customer profileNamed customers3 records
Segments16 records
Ideal customer profiles3 records
Smiles On Demand Outsourcing technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
Smiles On Demand Outsourcing partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- VerventcoreVervent, a leader in loan and credit card servicing, partnered with Smiles On Demand to address gaps in their 24/7 administrative and back-office coverage. The partnership scaled from 20 to 225 seats within a year, leading to Vervent acquiring Smiles On Demand as a wholly owned subsidiary. Smiles provides native English-speaking agents delivering quality comparable to US-based operations.
Scale indicators4 records
Recent moves5 records
Expansion highlights5 records
Smiles On Demand Outsourcing competitors and assessment
Company assessmentDirect peers
- TaskUs: Public customer experience and back-office BPO with significant Philippines delivery and a similar vertical mix including fintech, eCommerce, and healthcare — the most directly comparable mid-sized BPO peer.
- Helpware: Mid-market outsourced customer support and back-office provider with nearshore/offshore delivery; competes for similar SMB and mid-market outsourcing deals as Smiles.
- SupportNinja: Outsourced customer support BPO targeting SMB and mid-market clients with offshore delivery; competes head-to-head with Smiles in the same buyer profile and price band.
- 1840 & Company: US-headquartered BPO with significant Philippines operations providing customer support, back-office, and AI data labeling — a direct functional and geographic competitor to Smiles.
- Arise: Work-at-home and offshore customer support BPO platform serving similar SMB and mid-market clients; competes for outsourced customer service and back-office work in the same vertical set.
Broad incumbents
- Concentrix: Large global CX/BPO incumbent with Philippines delivery and a similarly broad vertical portfolio; competes for the same enterprise contact-center and back-office RFPs as Smiles.
- Teleperformance: World's largest customer experience BPO with extensive Philippines operations; competes for outsourced voice and back-office work across Smiles' verticals at global scale.
- TTEC (TeleTech): Global CX and digital BPO with Philippines delivery, serving financial services, healthcare, and retail — overlapping with Smiles' customer support and back-office offerings.
- Foundever: Large CX/BPO formed from Sitel and SYKES; competes for the same outsourced customer support and back-office work that Smiles targets across financial services and retail.
Regional players
- Outsourcey: Philippines and Australia-based BPO offering customer support, virtual assistants, and back-office services; directly comparable in talent pool, cost structure, and service mix to Smiles.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Smiles On Demand Outsourcing social profiles
Digital presenceSmiles On Demand Outsourcing compliance and trust
Trust signalCompliance2 records
Smiles On Demand Outsourcing financial estimates
Financial estimateRevenue estimate
Valuation estimate
Smiles On Demand Outsourcing leadership team
Management profileNumber of profiles
Profiles1 record
Smiles On Demand Outsourcing funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Smiles On Demand Outsourcing M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Smiles On Demand Outsourcing
What does Smiles On Demand Outsourcing do?
Smiles On Demand Outsourcing is a Philippines-based BPO company that provides outsourced customer support and back office services to businesses worldwide. The company delivers 24/7 multilingual-capable, native English-speaking agents from offices in the southern Philippines, offering customizable teams ranging from 2 to 200+ agents across verticals including eCommerce, hospitality, healthcare, financial services, and SaaS. Services are billed on an all-inclusive hourly rate with no upfront setup costs, no long-term commitments, and two weeks of free training before billing commences.
Is Smiles On Demand Outsourcing a public or private company?
Smiles On Demand Outsourcing is a private company. It is classified as corporate owned and is currently operating.
When was Smiles On Demand Outsourcing founded?
Smiles On Demand Outsourcing was founded in 2009. It employs 101 to 250 people.
Where is Smiles On Demand Outsourcing based?
Smiles On Demand Outsourcing is headquartered in Sibulan, Philippines, in the Asia region.
How does Smiles On Demand Outsourcing make money?
Two revenue lines are on record. Managed BPO Services (Hourly Billing) is the primary driver. The others are performance-Based Rewards Program.
Who are Smiles On Demand Outsourcing's main competitors?
Direct peers on record are TaskUs, Helpware, SupportNinja, 1840 & Company and Arise. Broad incumbents are Concentrix, Teleperformance, TTEC (TeleTech) and Foundever. Outsourcey is listed as a regional player.
Does Smiles On Demand Outsourcing have an API?
No public API is recorded for Smiles On Demand Outsourcing.
What industry is Smiles On Demand Outsourcing in?
Smiles On Demand Outsourcing's product category is Business Process Outsourcing. Its primary akta.pro industry code is BPAAAGAD, Billing & Revenue Operations (Subscription/Usage Billing, Rating, Order-to-Cash Support), with a secondary code of BPAAAJAB, Vendor Master Data Management & Onboarding. Its NAICS code is 56111 and its SIC code is 7363.