Herefordshire Council

What Herefordshire Council does

Herefordshire Council is a unitary local government authority in England, operating under the UK statutory framework to deliver public services to the residents and businesses of the administrative county of Herefordshire. Its service remit spans council tax administration, business rates, planning and building control, waste collection and recycling, highways and transport, education oversight, adult and children's social care, libraries and archives, civil registration, environmental health, licensing, housing, economic development, and community safety.

The council's operational footprint combines a digital service-delivery layer — primarily the herefordshire.gov.uk website and the my.herefordshire.gov.uk citizen self-service portal for council tax, bin collections, and account management — with an extensive physical network that includes customer service centres, household waste and recycling sites, libraries, family hubs, council venues, and markets across the county. The technology is described as a web-based service-delivery platform with modular public-service portals rather than a unified commercial product architecture. Core "products" are statutory services such as planning application search, building control approvals, the Blue Badge scheme, school admissions, social care assessments, and a subscription-based Garden Waste Collection Service.

Revenue is generated through four structural streams: Council Tax on domestic properties, business rates on commercial properties, transaction-based fees for services including planning, building regulations, licensing, parking, and waste, and central government grant funding. The go-to-market model is direct-to-citizen, delivered through online self-service, in-person service points, and digital communications including a WhatsApp channel, Facebook, X, and Instagram. There are no commercial shareholders, no parent-subsidiary structure, and no external funding rounds; the council is accountable to residents through elected councillors and operates within a fixed Herefordshire geographic boundary.

Name

Herefordshire Council

Legal name

Herefordshire Council

Website

https://herefordshire.gov.uk

Company type

Public

Founded year

1998

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Herefordshire Council is a unitary local government authority in England delivering statutory public services — council tax, planning, waste, social care, education, and highways — to residents and businesses of Herefordshire through digital portals and a county-wide physical service network.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Water, Sewage and Other Systems (2213), Services to Buildings and Dwellings (5617)

SIC

Sanitary Services (4950)

akta.pro primary industry

Municipal Finance, Treasury, Budget & Procurement (BPAIACAC)

Keywords

• Local government services
• Public service delivery
• Council tax administration
• Waste management services
• Social care services

Headquarters

HQ city

Hereford

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Council Tax: Local taxation collected from residents and businesses within Herefordshire to fund public services
2. Business Rates: Levies collected from businesses operating in Herefordshire
3. Service Fees and Charges: Fees for various council services including planning applications, building regulations, licenses, parking, waste collection, and other statutory services
4. Government Funding: Central government grants and funding for local authority operations and specific programs

Pricing tiers

Go-to-market motion1 record

Distribution channels9 records

Marketing channels7 records

Core offering

Herefordshire Council is a unitary local government authority providing statutory public services to residents and businesses within the county of Herefordshire, England. Its core offerings span waste collection and recycling, planning and building control, council tax and business rates administration, education oversight, adult and children's social care, highways and transportation, libraries and archives, civil registration, licensing and trading standards, and economic development. Services are delivered through an online portal, physical service centres, and dedicated facilities such as libraries and recycling centres.

Product overview

Herefordshire Council operates as a local government authority providing a comprehensive portfolio of citizen-facing digital services. The council's offerings are organized as distinct public service portals rather than a unified commercial product platform. Key services include the My Account citizen portal for managing council tax, bin collections, and personal information; Planning and Building Control services for searching applications and submitting building regulations; Garden Waste Collection subscription service; the Holiday Activities and Food (HAF) programme for eligible children; Library and Archive services; School admissions and term date information; Social Care services for adults and children; Housing and homelessness support; Blue Badge parking scheme; and Business Rates management. These services operate as separate modules on the council's website (herefordshire.gov.uk) and do not constitute a unified commercial product or platform architecture.

Differentiator

Problem solved

Functional benefit

Products and services

• My Account Portal Online citizen portal enabling residents to access and manage their council services, including viewing and paying council tax, checking bin collection days, and accessing personal account information.
• Planning Application Search Online search tool allowing residents and businesses to find, view, and track planning applications within Herefordshire.
• Garden Waste Collection Service Annual subscription-based service where the council collects cut garden waste from residents.
• HAF (Holiday Activities and Food Programme) Free summer holiday activities programme for eligible children offering fun activities and free healthy meals at every session.
• Bin Collection Day Checker Online tool enabling residents to check their specific bin collection day and schedule.
• Council Tax Payment Portal Online system for residents to view, manage and pay their council tax bills.
• Building Control Services Building regulations application processing, site inspections, and compliance verification services for construction projects in Herefordshire.
• School Term and Holiday Dates Information portal providing school term dates and holiday schedules for Herefordshire educational institutions.
• Road Problem Reporting Online reporting system for residents to report issues with roads, including potholes, damage, and other highway problems.
• Library Services Access to library resources including physical books, eBooks, eAudio, eMagazines, eNewspapers, online resources, and library membership services.
• Herefordshire Archives and Records Centre Archive service providing access to historical records, family history research, wills search, and local heritage materials.
• Business Rates Services Online portal for businesses to pay business rates, access relief schemes, and manage business rate accounts.
• Births, Deaths and Marriages Registration Online services for registering births, deaths, marriages, and civil partnerships, including applying for certificates.
• Social Care and Support Services Comprehensive social care services including adult social care, children's social care, fostering, adoption, and support for carers.
• Blue Badge Scheme Parking permit scheme for disabled persons providing parking concessions and accessibility support.
• Housing Services Social housing services including affordable housing development, homelessness support, private renting assistance, and home energy improvements.

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

18 partnerships are on record, tiered core and minor.

• Talk CommunitycoreStrategic or Co-development PartnerTalk Community is a partnership directory and coordination platform for health and wellbeing services in Herefordshire, accessible at talkcommunity.co.uk. The council works with this network to provide community-based health and wellbeing support services to residents.
• Skylon ParkcoreStrategic or Co-development PartnerSkylon Park is an enterprise zone and business park in Herefordshire. The council supports this development which includes the Shell Store innovation center, Hereford Cyber Quarter, and Herefordshire Growth Hub to support local business growth and economic development.
• Hereford Towns FundcoreStrategic or Co-development PartnerGovernment-funded regeneration program for Hereford city center with dedicated Towns Fund Board governing investment decisions.
• Herefordshire Business Growth BoardcoreStrategic or Co-development PartnerBusiness leadership board working with the council to drive economic growth and business development in Herefordshire.
• NMITE (New Model Institute for Technology and Engineering)minorStrategic or Co-development PartnerNMITE serves as the venue for Herefordshire Skills Show events. NMITE is a new higher education institution being established in Hereford to provide engineering and technology education.
• Herefordshire Environment BoardminorStrategic or Co-development PartnerPartnership board addressing climate and ecological emergency with various stakeholders across the county.
• Market Town Investment PlansminorStrategic or Co-development PartnerPartnership initiatives with market towns in Herefordshire for coordinated investment and development planning.
• Parish CouncilsminorStrategic or Co-development PartnerNetwork of local parish councils working with Herefordshire Council on community-level services and governance. The council provides support and works with 130+ parish councils across the county.
• Hereford Public Art CollectionminorStrategic or Co-development PartnerPartnership with local artists and cultural organizations for public art installations including Hereford Sculpture Trail and various street art projects throughout the city.
• West Mercia Search And RescueminorStrategic or Co-development PartnerPartnership providing water safety training courses through council events platform to enhance community safety.
• Herefordshire Carers Partnership BoardminorStrategic or Co-development PartnerMulti-agency partnership board bringing together carers organizations, health services, and the council to support carers across Herefordshire.
• Herefordshire Autism PartnershipminorStrategic or Co-development PartnerPartnership board bringing together autism stakeholders including families, providers, and commissioners to improve autism services in the county.
• Learning Disability Partnership BoardminorStrategic or Co-development PartnerPartnership board for learning disability services bringing together people with learning disabilities, families, providers, and commissioners.
• Homes for Ukraine Scheme PartnersminorStrategic or Co-development PartnerPartnership with sponsor families and refugee support organizations to support Ukrainian guests settling in Herefordshire.
• Herefordshire Health and Wellbeing BoardcoreStrategic or Co-development PartnerStatutory health and wellbeing board bringing together NHS, public health, and social care partners to coordinate health and care services.
• Armed Forces Covenant PartnersminorStrategic or Co-development PartnerPartnership with local employers and organizations signed up to the Armed Forces Covenant supporting veterans and service families in Herefordshire.
• Herefordshire and Worcestershire ICScoreStrategic or Co-development PartnerIntegrated Care System partnership providing integrated health and social care services across Herefordshire and Worcestershire.
• Herefordshire Language NetworkminorStrategic or Co-development PartnerPartnership network of translation and interpreting service providers supporting the council's multilingual communication needs.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• North Yorkshire Council: Recently formed large English unitary authority serving a predominantly rural county. Comparable on service breadth, revenue structure, and rural cost base considerations.
• Durham County Council: English unitary authority with a mixed urban-rural geography and a comparable portfolio of education, social care, planning, and waste services. Provides a benchmark for mid-sized unitary operating models.
• Shropshire Council: Neighboring English unitary authority with a similar rural geography, population scale, and full unitary service portfolio (education, social care, planning, waste, highways). Most direct structural peer to Herefordshire Council.
• Cornwall Council: English unitary authority for a large, predominantly rural county. Operates the same comprehensive statutory service portfolio and faces identical pressures around rural service delivery cost and tourism-driven demand spikes.
• Cumberland Council: Newly formed English unitary authority serving a predominantly rural geography in the north of England. Provides a near-term peer for benchmarking post-reorganisation unitary operations.
• Wiltshire Council: Large English unitary authority serving a predominantly rural county with a comparable service portfolio and population range. Operates the same unitary local government model with elected councillors and similar revenue mix.
• Northumberland County Council: Large English unitary authority covering a rural and coastal geography with a similar full unitary service mandate. Comparable on demographic profile, rural cost base, and revenue diversification challenges.
• Somerset Council: Recently restructured English unitary authority serving a predominantly rural county. Same comprehensive service delivery model and similar financial sustainability pressures affecting English unitaries.
• Westmorland and Furness Council: Newly formed English unitary authority covering a mixed rural and coastal area. Same comprehensive service portfolio and similar governance structure under the UK local government framework.

Broad incumbents

• Devon County Council: English county council covering a large predominantly rural geography with shared service pressures to Herefordshire. Operates under a two-tier structure (with district councils) rather than unitary, providing contrast on operating model and service scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat2 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/HfdsCouncil
• Facebookfacebook.com/hfdscouncil
• Instagraminstagram.com/hfdscouncil

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Herefordshire Council