Central Queensland Hospital and Health Service

What Central Queensland Hospital and Health Service does

Central Queensland Hospital and Health Service (CQ Health) is a statutory body established in 2012 under the Hospital and Health Boards Act 2011 (Qld), operating as the sole public hospital and health service provider for the Central Queensland region of Australia. Headquartered at Rockhampton Hospital, the service operates four major regional hospitals (Rockhampton, Gladstone, Biloela, Emerald) plus two residential aged-care facilities (North Rockhampton Nursing Centre with 120 beds; Eventide Home Rockhampton with 80 beds) and a network of ten multipurpose health services and primary clinics extending to communities including Baralaba, Blackwater, Capella, Gemfields, Mount Morgan, Moura, Springsure, Theodore, Woorabinda and Tieri. Leadership comprises Chief Executive Lisa Blackler (former nurse and midwife) and Board Chair Matthew Cooke.

CQ Health delivers a comprehensive portfolio of emergency, surgical, maternity, mental health, aged care, renal dialysis, community health, dental, sexual health and chronic disease management services, supported by a digital stack consisting of standard Queensland Health hospital information systems, telehealth (including a Paediatric Behaviour Telehealth Clinic at Emerald Hospital), electronic patient records, online appointment management, and selected digital clinical tools such as the Digital Perinatal Mental Health Screening and Post-Operative Discharge Support Service (PODSS) phone follow-up.

The revenue model is government appropriations under Queensland's universal public healthcare system: CQ Health is fully funded by Queensland Health budget allocations, with services free at point of care for Medicare-eligible patients and a Patient Travel Subsidy Scheme supporting rural residents travelling more than 50 km for specialist care. Patient access is delivered through GP referrals to outpatient clinics, emergency presentations, community health contacts, and self-referral to the Gladstone Nurse-led Walk-in Clinic. Customer concentration is effectively total in funding source (Queensland Government) and geographic catchment (Central Queensland), with all volume signals observable including 13,000+ walk-in clinic presentations in Year 1, 1,600+ dialysis treatments in Year 1 at Capricorn Coast, 130+ monthly transit lounge patients at Gladstone Hospital, 100 aged-care residents plus 20 interim beds at North Rockhampton, and a record 43 prevocational doctor interns and 149 graduate nurses/midwives entering the workforce.

Name

Central Queensland Hospital and Health Service

Legal name

Central Queensland Hospital and Health Service

Website

https://cq.health.qld.gov.au

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Public Healthcare Services

NAICS

General Medical and Surgical Hospitals (622110), Home Health Care Services (621610), Ambulatory Health Care Services (621), Offices of Physicians (except Mental Health Specialists) (621111), All Other Outpatient Care Centers (621498)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro industry

PRIMARYHLAFAAAB

Community & Regional General Hospitals

Healthcare & Life Sciences/Healthcare Providers & Systems/Acute Care Hospitals & Health Systems

SECONDARYHLAFAAAG

Critical Access & Rural Hospitals

Healthcare & Life Sciences/Healthcare Providers & Systems/Acute Care Hospitals & Health Systems

SECONDARYHLADALAA

Comprehensive Geriatric Assessment & Care Planning

Healthcare & Life Sciences/Elder Care & Long-Term Care/Senior Care Coordination & Case Management (Geriatric Care Management)

SECONDARYHLAFAEAA

Skilled Home Health (Medicare-Certified) Agencies

Healthcare & Life Sciences/Healthcare Providers & Systems/Home Health & Hospice Providers

SECONDARYHLALAAAA

Primary Care & General Medicine Virtual Care

Healthcare & Life Sciences/Telehealth Platforms/Direct-to-Consumer Virtual Care Platforms

Keywords

• Public hospital services
• Emergency medical care
• Aged care services
• Mental health services
• Community health services

Headquarters

HQ city

Rockhampton

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D

Revenue model

1. Government-Funded Public Healthcare Services: CQ Health is a statutory authority of the Queensland Government, funded entirely through public health appropriations. All services are delivered as public healthcare — free at point of care for Medicare-eligible patients. Revenue is derived from Queensland Health budget allocations, not patient billing.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

Central Queensland Hospital and Health Service (CQ Health) operates a public hospital and health service network delivering emergency, surgical, maternity, mental health, aged care, renal dialysis, community health, dental, sexual health, and outpatient specialist services across Central Queensland. Services are delivered free at the point of care for Medicare-eligible patients through a network of major hospitals, multipurpose health services, residential aged care facilities, and walk-in clinics.

Product overview

Central Queensland Hospital and Health Service is a public healthcare provider operating a network of hospitals, health centres, and specialized services across Central Queensland. The organization offers a comprehensive portfolio including four major hospitals (Rockhampton, Gladstone, Biloela, Emerald), residential aged care facilities (North Rockhampton Nursing Centre, Eventide Home Rockhampton), mental health services (including the new Youth Step Up Step Down service opening 2028), specialized services (renal dialysis, cardiac hybrid theatre, women's and family centre), primary care (nurse-led walk-in clinic), and community health services. Recent infrastructure developments include the Gladstone Women and Family Centre (opening July 2026), Rockhampton Emergency Department expansion, Gladstone modular hospital (2027), and Youth Step Up Step Down service (2028). The service portfolio spans emergency care, surgical services, maternity and paediatric care, mental health, aged care, dental health, sexual health, and telehealth-enabled specialist appointments.

Differentiator

Problem solved

Functional benefit

Products and services

• Rockhampton Hospital Major regional hospital providing 24/7 emergency department, surgical, maternity, mental health, cardiac, and specialist outpatient services. Serves as the principal referral hospital for Central Queensland with an expanding ED (58 treatment spaces) and a $92 million Mental Health Unit expansion underway.
• Gladstone Hospital Regional hospital providing emergency, surgical, paediatric, renal, and maternity services. Hosts the new Women and Family Centre (opening July 2026) and a planned modular hospital (2027) adding 40 inpatient beds, a 5-bed high dependency unit, and 6 renal dialysis chairs.
• Biloela Hospital Rural hospital providing 24/7 emergency, maternity (birthing services being reintroduced), surgical, and community health services, with new staff accommodation opened in November 2025.
• Emerald Hospital Regional hospital offering emergency department (expanded with $10 million upgrade in 2023), renal services, palliative care, radiology, and community health, including the Paediatric Behaviour Telehealth Clinic.
• North Rockhampton Nursing Centre Residential aged care facility providing permanent accommodation for 100 high-care residents and 20 interim beds for patients awaiting nursing home placement, across three wings including a 40-bed dementia-specific unit (Ivy Baker).
• Eventide Home Rockhampton Aged care facility providing accommodation for 80 permanent residents with high support needs, including 30 secure dementia-specific beds and 50 non-secure beds, with satellite kitchens and patio areas in each unit.
• Gladstone Nurse-led Walk-in Clinic Free walk-in clinic located at Gladstone Central Shopping Centre providing care for non-life-threatening injuries and illnesses. Open 7am-5pm seven days a week, serving approximately 13,000 patients in its first year (around 50 patients per day).
• Mental Health Services Comprehensive mental health services including inpatient care, community mental health, youth-specific programs, Older Persons Mental Health Inpatient Unit, alcohol and other drug services, and the upcoming Youth Step Up Step Down service (opening 2028).
• Rockhampton Youth Step Up Step Down Service Short-term residential-style mental health service for young people aged 16-21, providing up to 28 days of care through a partnership model combining CQ Health clinical support with a specialist non-government organisation. Construction 2027, opening 2028.
• Community Health Services Range of community-based health services including Aboriginal and Torres Strait Islander health support, child and maternal health, chronic disease management, interpreter services, social work, and allied health clinics across Central Queensland.
• Emergency Services 24/7 emergency department services at Rockhampton, Gladstone, Biloela, Emerald, and multipurpose health services. Rockhampton ED expanding to 58 treatment spaces with dedicated mental health and paediatric zones.
• Maternity Services

Quantifiable outcome

• Record 43 prevocational doctors commencing internship in 2026
• +6 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Specialist non-government organisation (Youth Step Up Step Down)coreStrategic or Co-development Partner · 10 June 2026The Rockhampton Youth Step Up Step Down service (construction 2027, opening 2028) will deliver care through a partnership model combining clinical support from CQ Health with recovery-focused support from a specialist non-government organisation. This partnership model is designed to provide holistic care for young people aged 16–21.
• Cosmos Arts for HealthminorOthers · 24 March 2026Cosmos Arts for Health commissioned local artist Stevie Russell to create an ocean-themed mural ('A Hug from the Sea 2025') in the Community Health play area at Gladstone Hospital. Project supported by sponsors including Aestec Services, Regional Arts Fund, Connell Enterprises, Nhulundu Health Service, Santos GLNG, and CQ Shines Foundation.
• Health Infrastructure Queensland (Biloela accommodation)coreStrategic or Co-development Partner · 13 November 2025Health Infrastructure Queensland partnered with CQ Health to deliver new staff accommodation at Biloela Hospital — 12 bedrooms across three one-bedroom and three three-bedroom units. Partnership included Saltair Modular, Forge Solutions, and QBuild.
• Bridgeman (Moura Aged-Care Expansion)minorImplementation/ SI/ Consulting Partner · 13 November 2025Bridgeman, a Queensland-based Supply Nation certified Indigenous company, is delivering the $17.2 million aged-care expansion at Moura Multipurpose Health Service. Groundworks nearing completion as of September 2025, expected completion mid-2026.
• CQUniversitycoreStrategic or Co-development Partner · 9 July 2025CQ Health and CQUniversity partnership through the Health Academic Partnership Program supports Graduate Registered Nurses to complete postgraduate qualifications in mental health nursing. Four graduate RNs completed their Graduate Certificate in Mental Health Nursing through this partnership in 2025.
• Capricorn Coast Hospital (satellite renal dialysis)coreStrategic or Co-development Partner · 20 March 2025$10.37 million satellite renal dialysis unit opened at Capricorn Coast Hospital in March 2025, providing life-saving dialysis treatment to local residents who previously had to travel to Rockhampton three times weekly.
• Maggie Beer FoundationminorStrategic or Co-development Partner · 16 February 2025North Rockhampton Nursing Centre was one of 120 aged-care facilities across Australia chosen to participate in the Maggie Beer Big Mission program. Chef Trainer Ryan Bonds provided 12 months of mentorship and training to facility cooks, improving meals and dining experience for residents. The program supports compliance with the Aged Care Quality and Safety Commission's new Strengthened Aged Care Quality Standards around food, nutrition and dining.
• Bolton Clarke (aged care beds investment)coreStrategic or Co-development Partner · 2 October 2024Bolton Clarke partnered with the Queensland Government for a nearly $9 million yearly investment in aged-care beds, with 30 beds at Sunset Ridge in Zilzie supporting Rockhampton Hospital's patient flow across the region.
• Bolton ClarkecoreStrategic or Co-development Partner · 30 September 2024CQ Health has an agreement with Bolton Clarke to use 30 beds at the Bolton Clarke Sunset Ridge facility in Zilzie on the Capricorn Coast for long-stay patients, freeing up Rockhampton Hospital space for acutely unwell patients. This partnership addresses the growing number of long-stay patients (doubled in 12 months to over 100) who are not clinically unwell but awaiting nursing home placement.
• Hutchinson Builders (Blackwater hospital)minorImplementation/ SI/ Consulting Partner · 5 August 2024Hutchinson Builders awarded tender for the new $26.5 million Blackwater Multipurpose Health Service, officially opened January 2025.
• Broad Construction Pty LtdcoreImplementation/ SI/ Consulting Partner · 24 July 2024Broad Construction Pty Ltd awarded the construction tender for the $92 million expansion of Rockhampton's Adult Mental Health Inpatient Unit, expected to open in 2026.
• Health Infrastructure QueenslandcoreStrategic or Co-development Partner · 24 July 2024Health Infrastructure Queensland (HIQ) is managing multiple major infrastructure projects for CQ Health, including the $92 million Mental Health Unit expansion and other capital works programs across the region.

Scale indicators19 records

Recent moves20 records

Expansion highlights6 records

Direct peers

• Sunshine Coast Hospital and Health Service: Queensland HHS operating in a rapidly growing regional corridor with comparable mix of major hospital, expanding infrastructure, and growing workforce requirements.
• West Moreton Health: Another Queensland Health statutory Hospital and Health Service operating under the same Hospital and Health Boards Act 2011 framework. Directly comparable in governance structure, funding model, and statutory mandate, though serving the Ipswich/West Moreton region rather than Central Queensland.
• Wide Bay Hospital and Health Service: Regional Queensland HHS serving the Wide Bay catchment with a similar mix of major regional hospitals (Bundaberg, Hervey Bay) and rural multipurpose health services. Comparable scale, geographic dispersion, and rural/regional service profile to CQ Health.
• Mackay Hospital and Health Service: Neighbouring regional Queensland HHS serving the Mackay, Isaac, and Whitsunday region. Similar hospital network structure (Mackay Base Hospital plus rural facilities), comparable workforce challenges, and shared tropical/regional Queensland context.
• Townsville Hospital and Health Service: Larger regional Queensland HHS serving North Queensland with Townsville University Hospital as its tertiary referral centre. Comparable statutory governance and regional/rural service model, though at greater scale than CQ Health.
• Cairns and Hinterland Hospital and Health Service: Regional Queensland HHS operating across Far North Queensland with similar geographic dispersion and rural/remote service delivery challenges. Comparable in operating multiple hospitals and multipurpose health services under a single statutory body.
• Darling Downs Health: Queensland HHS serving the Darling Downs region with Toowoomba Hospital as its major facility. Operates under identical statutory framework as CQ Health with comparable rural/regional service portfolio.

Broad incumbents

• Gold Coast Hospital and Health Service: Larger Queensland HHS operating the Gold Coast University Hospital, a tertiary-level facility. Comparable statutory governance but at materially greater scale, serving a higher-density population than CQ Health.
• Ramsay Health Care: Australia's largest private hospital operator. While operating a different business model (private vs public), Ramsay provides a relevant scale and operating benchmark for hospital services in Australia, including comparable regional hospital operations.
• NSW Health: State-level public health system in New South Wales operating a network of Local Health Districts with comparable statutory hospital operations. Provides a benchmark for inter-state public health service structures though at much greater scale than CQ Health.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/qldhealth
• YouTubeyoutube.com/@cqhealth
• Facebookfacebook.com/cqhealth
• LinkedInlinkedin.com/company/cqhealth
• Instagraminstagram.com/cqhealth

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Subsidiaries20 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Central Queensland Hospital and Health Service