Mackay Hospital and Health Service

What Mackay Hospital and Health Service does

Mackay Hospital and Health Service (Mackay HHS) is a statutory body of the Queensland Government, established under the Hospital and Health Boards Act 2011 (Qld), that delivers public healthcare services across the Mackay, Isaac, and Whitsunday regions of Queensland, Australia. It operates a regional network anchored by Mackay Base Hospital (475 Bridge Rd, Mackay) as the tertiary referral center, supported by six rural hospitals (Proserpine, Bowen, Sarina, Dysart, Moranbah) and two multipurpose health services (Clermont, Collinsville), plus community health facilities. The organization employs over 3,700 staff including more than 1,400 nurses and serves a catchment population of approximately 185,000 people spread across a region described as the size of Ireland. Service lines span emergency, inpatient and outpatient care, surgical, maternity and neonatal (over 1,650 births and 350+ special care nursery admissions annually), mental health, dental, allied health, cancer care, aged care, telehealth, and a Hospital in the Home program.

The technology foundation consists of a fully digital electronic health records system (with the final rural rollout completed), telehealth video consultation infrastructure, and a new mammography scanner. Distribution is exclusively through physical facilities plus telehealth, with no commercial sales motion; access is via Medicare eligibility, emergency presentation, or GP/specialist referral. Revenue is generated through Queensland Health block funding and activity-based funding for public hospital services, with services provided at no direct charge to Medicare-eligible patients. The organization is governed by the Mackay Hospital and Health Board under Queensland Health oversight, with no parent company in the private equity or commercial sense and no publicly disclosed revenue or financial statements.

Name

Mackay Hospital and Health Service

Legal name

Mackay Hospital and Health Service

Website

https://mackay.health.qld.gov.au

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Mackay Hospital and Health Service is a Queensland Government statutory body operating a regional network of six hospitals, two multipurpose health services, and community facilities, serving approximately 185,000 residents of the Mackay, Isaac, and Whitsunday regions with over 3,700 staff.

Ownership category

akta.pro rank

Product category

Public Hospital and Health Services

NAICS

General Medical and Surgical Hospitals (622110), Ambulatory Health Care Services (621)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro industry

PRIMARYHLAFAAAB

Community & Regional General Hospitals

Healthcare & Life Sciences/Healthcare Providers & Systems/Acute Care Hospitals & Health Systems

SECONDARYHLALABAC

Hospital-at-Home & Acute Virtual Care Platforms

Healthcare & Life Sciences/Telehealth Platforms/Provider-Integrated Virtual Care Platforms (Health Systems/Clinics)

Keywords

• Public hospital services
• Emergency medical care
• Maternity health services
• Rural healthcare delivery
• Community health programs

Headquarters

HQ city

Mackay

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Public Healthcare Services: Government-funded public hospital and health service providing free healthcare to eligible Australian residents through Medicare. Services funded by Queensland Government and federal healthcare budgets.
2. Healthcare Service Delivery: Revenue received through Queensland Health block funding and activity-based funding for public hospital services including emergency, inpatient, outpatient, and community health services.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels9 records

Core offering

Mackay Hospital and Health Service operates a public hospital and health service network delivering comprehensive acute, emergency, inpatient, outpatient, maternity, mental health, dental, allied health, and community health services to approximately 185,000 residents across the Mackay, Isaac, and Whitsunday regions of Queensland, Australia. The network comprises 6 hospitals, 2 multipurpose health services, and 4 community health facilities, supported by over 3,700 staff.

Product overview

Mackay Hospital and Health Service (HHS) is a Queensland Government public healthcare network serving the Mackay, Isaac, and Whitsunday regions. It operates a network of 6 hospitals, 2 multipurpose health services, and community health facilities. The flagship Mackay Base Hospital serves as the regional referral center, supported by rural hospitals at Proserpine, Bowen, Sarina, Dysart, and Moranbah, plus multipurpose health services at Clermont and Collinsville. The HHS provides comprehensive healthcare services including emergency care, maternity services, mental health, dental, allied health, specialist outpatients, and Telehealth. Over 3,700 staff support approximately 185,000 people across the region, delivering care through an integrated hospital network designed to serve both regional and rural communities.

Differentiator

Problem solved

Functional benefit

Products and services

• Mackay Base Hospital The main referral hospital for the Mackay, Isaac, and Whitsunday region, offering emergency care, specialist departments, and the broadest scope of clinical services. It is one of the most modern healthcare facilities in Queensland.
• Proserpine Hospital Rural hospital providing emergency, inpatient, and outpatient services to the Whitsunday region.
• Bowen Hospital Rural hospital serving the Bowen community with emergency, inpatient, and outpatient services.
• Sarina Hospital Rural hospital providing acute care and community health services to the Sarina region.
• Dysart Hospital Rural hospital providing emergency and acute care services to the Dysart community.
• Moranbah Hospital Rural hospital providing emergency and acute care services to the Moranbah community.
• Clermont Multipurpose Health Service Multipurpose health facility providing acute care, aged care, and community health services to the Clermont region.
• Collinsville Multipurpose Health Service Multipurpose health facility providing acute care, aged care, and community health services to the Collinsville region.
• Maternity Services Comprehensive maternity care including antenatal, birth, and postnatal services across the region, including the Mackay Birth Centre (established 1994). Over 1,650 babies delivered annually at Mackay Base Hospital.
• Community Health Services Wide range of community-based health services including health promotion, disease prevention, and chronic disease management delivered through community health facilities.
• Dental Services Public dental services providing oral health care across the region.
• Mental Health Services Comprehensive mental health services including inpatient, outpatient, and community-based care for adults and children.
• Emergency Services 24-hour emergency department services at Mackay Base Hospital and select rural facilities.
• Telehealth Services Remote healthcare consultations allowing patients to access specialist care via video conferencing, reducing the need for travel.
• Specialist Outpatient Services Specialist medical services across various disciplines including cardiology, gastroenterology, oncology, and more.
• Allied Health Services Allied health professional services including audiology, occupational therapy, pharmacy, physiotherapy, podiatry, psychology, dietetics, radiography, social work, and speech pathology.

Quantifiable outcome

• Over 1,650 babies delivered annually
• +2 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Townsville Hospital and Health Service: Another regional Queensland HHS operating a large referral hospital (Townsville University Hospital) and surrounding rural facilities, structurally identical to Mackay HHS in governance, funding model, and service scope. Most directly comparable peer for size and operating model.
• Cairns and Hinterland Hospital and Health Service: Regional Queensland HHS serving a similarly dispersed population across tropical/remote geography, with comparable mix of referral hospital, rural hospitals, and community health services. Direct comparability in patient mix, workforce challenges, and tropical medicine scope.
• Central Queensland Hospital and Health Service: Adjoining regional Queensland HHS covering Rockhampton and surrounding rural/coalfield communities, including significant industrial and Indigenous populations. Directly comparable in mining-region demographics and rural hospital network structure.
• Wide Bay Hospital and Health Service: Regional Queensland HHS operating Bundaberg, Hervey Bay, and Maryborough hospitals with rural satellites. Comparable in scale, regional referral hospital model, and mix of coastal/rural service delivery.
• Darling Downs Health: Regional Queensland HHS serving Toowoomba and the Darling Downs including rural and Indigenous communities. Direct peer in regional referral hospital model with a large geographic catchment and rural multipurpose services.
• Sunshine Coast Hospital and Health Service: Queensland HHS operating the Sunshine Coast University Hospital and surrounding facilities, with comparable mid-size regional scale. Useful peer benchmark for tertiary expansion and digital health maturity in a faster-growing region.
• West Moreton Hospital and Health Service: Queensland HHS covering Ipswich and rural surrounds, combining regional referral and correctional/mental health specialty services. Relevant peer for mental health, secure care, and rapidly growing regional population.

Broad incumbents

• Gold Coast Hospital and Health Service: Larger Queensland HHS operating the Gold Coast University Hospital and Robina Hospital. A scaled-up Queensland HHS peer for tertiary service scope, academic/teaching linkages, and capital expansion benchmarking.

Regional players

• NSW Health - Western NSW Local Health District: Comparable large-area regional health service in NSW covering western NSW with dispersed rural hospitals and an Aboriginal health focus. Relevant cross-jurisdictional peer for rural/remote service delivery and Indigenous health programs.

Others

• Royal Flying Doctor Service (Queensland Section): Aeromedical retrieval and remote primary care provider operating across rural and remote Queensland. Functions as an adjacent ecosystem partner to Mackay HHS, supporting retrieval medicine and outreach to remote communities within the same catchment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCs9kUH_RSvYfpiQkBAM1vCw
• Facebookfacebook.com/mackayhhs
• LinkedInlinkedin.com/company/mackay-hospital-and-health-service
• Instagraminstagram.com/mhhscomms
• Xx.com/mackayhhs

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mackay Hospital and Health Service