Community Crisis Services
Community Crisis Services, Inc. (CCSI) is a 501(c)(3) nonprofit founded in 1970 providing 24/7 crisis hotline, suicide prevention, domestic violence, and homeless shelter services across Prince George's County, Maryland.
- Company typePrivate
- Founded1970
- HeadquartersHyattsville, United States
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Community Crisis Services does
Community Crisis Services, Inc. (CCSI) is a 501(c)(3) nonprofit organization founded in May 1970 in Hyattsville, Maryland, originally as a single suicide prevention hotline. Over more than 50 years it has grown into a full-service crisis agency serving Prince George's County, Maryland, and the greater Metro DC region. CCSI holds the Lead Domestic Violence Agency designation in Prince George's County, is one of only six regional backup centers for the National Suicide Prevention Lifeline, and operates the only year-round overnight shelter serving families with children in the greater Metro DC region. The organization provides free, confidential services 24/7/365 to individuals experiencing suicidal crisis, domestic violence, homelessness, and those seeking health and human service referrals, averaging 125 calls per day across three suicide prevention hotlines.
CCSI's service platform is anchored by a multi-channel 24/7 crisis hotline and integrated programs spanning crisis intervention, emergency shelter, domestic violence support, and information/referral services. The technical infrastructure includes a 2-1-1 database of over 6,000 agencies and programs across Maryland accessible in 150+ languages, ASL Video Phone Services for Deaf and hard-of-hearing callers, and a Behavioral Health Diversion Program enabling warm transfer of 911 behavioral health calls to 988 and mobile response teams. Physical assets include the 100+ bed Warm Nights Shelter and the 43-bed Safe Passages Emergency Shelter, supported by partnerships with 50+ area congregations and the Prince George's County Department of Social Services. The organization also delivers certified community training (safeTALK, ASIST, Mental Health First Aid) and conducts outreach across schools, faith communities, and health fairs.
CCSI's revenue model is entirely philanthropic, with no fees charged to service recipients. Funding sources include individual donations (PayPal, workplace giving, matching gifts), government grants and contracts (primarily Prince George's County Department of Social Services), foundation grants including the 2025 Bezos Day 1 Families Fund award, and Maryland Charity Campaign payroll deductions. In 2018 CCSI acquired Family Crisis Center, Inc., a transformational move that absorbed the Safe Passages Emergency Shelter, DV services, and Family Violence Intervention Programs and established the agency's Lead DV Agency status. Strategic partnerships include the National Suicide Prevention Lifeline, Maryland Network Against Domestic Violence, and Prince George's County Police for the Lethality Assessment Program.
Community Crisis Services firmographics
Firmographics- Name
- Community Crisis Services
- Legal name
- Community Crisis Services, Inc.
- Website
- https://communitycrisis.org
- Company type
- Private
- Founded year
- 1970
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Community Crisis Services, Inc. (CCSI) is a 501(c)(3) nonprofit founded in 1970 providing 24/7 crisis hotline, suicide prevention, domestic violence, and homeless shelter services across Prince George's County, Maryland.
- Ownership category
- akta.pro rank
Community Crisis Services industry classification
Industry- Product category
- Crisis Intervention & Social Services
- NAICS
- Individual and Family Services (6241), Emergency and Other Relief Services (624230), Temporary Shelters (624221)
- SIC
- Services-Social Services (8300), Services-Health Services (8000)
- akta.pro primary industry
- Mental Health & Crisis Support Services (BPAGAEAH)
- akta.pro secondary industries
- Mental Health & Crisis Support Services (BPAGACAD), Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI)
Keywords
Where Community Crisis Services is headquartered
LocationHeadquarters
- HQ city
- Hyattsville
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Community Crisis Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D
Revenue model
- Donations: Individual donations via PayPal, corporate sponsorships, matching gift programs, and workplace giving campaigns. Tax-deductible 501(c)(3) contributions.
- Government Grants and Contracts: Funding from Prince George's County Department of Social Services and other government agencies to operate shelter programs and crisis services.
- Foundation Grants: Grants from foundations such as the Bezos Day 1 Families Fund to support specific programs and initiatives.
- Maryland Charity Campaign: State employees can support CCSI through payroll deduction via the Maryland Charity Campaign (MCC #6106).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | All crisis services are free |
Go-to-market motion2 records
Distribution channels8 records
Marketing channels6 records
Community Crisis Services product offering
Product offeringCore offering
Community Crisis Services, Inc. provides free, confidential crisis intervention 24 hours a day, 365 days a year, including suicide prevention hotline services, domestic violence support and emergency shelter, family and individual homeless shelter, and a Maryland 2-1-1 information and referral service connecting callers to health and human services resources. Services are delivered by trained counselors via phone, text, chat, and video phone (including ASL) to individuals experiencing mental health crises, suicidal ideation, domestic violence, or homelessness in Prince George's County and across Maryland.
Product overview
Community Crisis Services operates a multi-service crisis intervention platform centered on its 24/7 crisis hotline as the primary access point, with integrated shelter programs (Warm Nights Shelter and Safe Passages Emergency Shelter), a 2-1-1 information and referral database, outreach and training programs, ASL video phone services for the Deaf community, and behavioral health diversion services. Services are accessible via phone (including 988, DV hotline, and housing hotline), text, chat, and video, connecting individuals with trained counselors who provide crisis intervention and referrals to shelter, domestic violence support, housing assistance, and community resources across Prince George's County and Maryland.
Differentiator
Problem solved
Functional benefit
Products and services
- Crisis Hotline & Suicide Prevention Services 24/7 crisis hotline serving as one of six regional backup centers for the National Suicide Prevention Lifeline, answering 125 calls per day across three suicide prevention hotlines with trained counselors providing immediate support, crisis intervention, and resource connection for individuals in suicidal or mental health crisis.
- Domestic Violence Services Comprehensive domestic violence support including 24-hour crisis hotline, Safe Passages Emergency Shelter (43 beds), DV Chat Line, Lethality Assessment Program in coordination with Prince George's County Police, Survivor Support Services, Abuser Intervention Programming, and Financial Freedom Program for survivors of intimate partner violence.
- Homeless Services (Warm Nights Shelter Program) Year-round shelter program with over 100 beds, the only overnight shelter in the greater Metro DC region serving families with children, including case management, housing search assistance, and partnerships with over 50 area congregations.
- Information & Referral (2-1-1) 24/7 information and referral service using a database of over 6,000 agencies and programs across Maryland, connecting callers with mental health resources, housing, food, utility assistance, and other health and human services in English, Spanish, and 150+ languages.
- Outreach & Training Programs Community training programs including safeTALK (half-day suicide alertness training), ASIST (two-day suicide intervention skills training), Mental Health First Aid (one-day mental health awareness), and ASK (Assessing for Suicide in Kids two-day training) for organizations and community groups.
- ASL Video Phone Services American Sign Language video phone services enabling Deaf and hard-of-hearing individuals to connect directly with crisis counselors through video technology as part of 24/7 crisis support.
- Behavioral Health Diversion Program serving as an alternative to 911 for urgent behavioral health matters, connecting individuals experiencing mental health crisis with trained counselors and same-day/next-day behavioral health providers instead of law enforcement.
Companies that use Community Crisis Services
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles3 records
Community Crisis Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Community Crisis Services partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- Prince George's County Department of Social ServicescoreCCSI partners with the county Department of Social Services for shelter placement and services coordination, working together to serve families and individuals experiencing homelessness in Prince George's County.
- Over 50 Area CongregationscorePartnership with over 50 area congregations annually enables the Warm Nights Shelter Program, providing year-round shelter capacity through church facilities and volunteer support.
- Maryland Network Against Domestic ViolencecorePartnership with MNADV for the Lethality Assessment Program (LAP), coordinating with local law enforcement to prevent domestic violence homicides and connect victims with support services.
- Prince George's County PolicecoreLaw enforcement partnership for LAP program - officers conduct lethality assessments during domestic violence calls and refer high-risk victims to CCSI support and shelter services.
- National Suicide Prevention Lifeline / 988 LifelinecoreCCSI serves as one of six regional backup centers for the National Suicide Prevention Lifeline, receiving overflow calls when other centers are overwhelmed and supporting the 988 Suicide & Crisis Lifeline system.
- 988 Suicide & Crisis Lifeline SystemcoreKey partner in the national 988 system allowing anyone in the U.S. to call, text, or chat 988 for immediate support. CCSI provides backup coverage and crisis intervention services.
Scale indicators11 records
Recent moves8 records
Expansion highlights6 records
Community Crisis Services competitors and assessment
Company assessmentDirect peers
- National Domestic Violence Hotline: National 24/7 hotline and chat service for domestic violence survivors. Operates the same crisis-line + referral + chat model that CCSI delivers at a regional level, with overlapping service categories (DV hotline, safety planning, resource referral).
- Crisis Text Line: National crisis intervention service operating primarily via text and chat. Direct peer in the crisis-intervention category, competing for the same at-risk users through a digital-first channel that contrasts with CCSI's phone-led model.
- Maryland 2-1-1: Statewide 2-1-1 information and referral service in which CCSI's 2-1-1 program directly participates. Operates the same database-driven referral model connecting Maryland residents to health and human services.
- The Trevor Project: National 24/7 crisis intervention and suicide prevention service for LGBTQ+ youth. Direct peer in crisis hotline/chat delivery, operating a tech-enabled volunteer counselor model with comparable call-center scale.
Regional players
- N Street Village: Washington, D.C.-based comprehensive services provider for homeless women, offering shelter, housing, and case management. Regional peer to CCSI's Warm Nights Shelter program with overlapping service lines in the broader Metro DC homeless-services ecosystem.
- House of Ruth Maryland: Regional domestic violence services provider serving the Baltimore metro area with shelter, hotline, and counseling. Strong regional peer to CCSI's DV program (Safe Passages Shelter, DV hotline), operating in an adjacent Maryland geography.
- Family and Children's Services: Regional nonprofit providing crisis intervention, counseling, and social services with comparable hotline, shelter, and case management offerings. Serves as a peer in the nonprofit social services operating model.
- SOME (So Others Might Eat): Washington, D.C.-based nonprofit providing housing, shelter, meals, and supportive services to people experiencing poverty and homelessness. Regional peer in the Metro DC shelter and case management space, with overlapping client populations.
Broad incumbents
- 988 Suicide & Crisis Lifeline (Vibrant Emotional Health): Federally backed national suicide prevention network of which CCSI is one of six regional backup centers. Direct peer in crisis intervention delivery, with CCSI operating at the regional subnet level within Vibrant's national routing infrastructure.
- Volunteers of America National Services: National nonprofit with extensive crisis, housing, and behavioral health service lines including DV shelters and suicide prevention programs. Broader incumbent operating at scale across many states with comparable service categories.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Community Crisis Services social profiles
Digital presenceCommunity Crisis Services compliance and trust
Trust signalCompliance3 records
Community Crisis Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Community Crisis Services leadership team
Management profileNumber of profiles
Profiles21 records
Community Crisis Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Community Crisis Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Community Crisis Services
What does Community Crisis Services do?
Community Crisis Services, Inc. provides free, confidential crisis intervention 24 hours a day, 365 days a year, including suicide prevention hotline services, domestic violence support and emergency shelter, family and individual homeless shelter, and a Maryland 2-1-1 information and referral service connecting callers to health and human services resources. Services are delivered by trained counselors via phone, text, chat, and video phone (including ASL) to individuals experiencing mental health crises, suicidal ideation, domestic violence, or homelessness in Prince George's County and across Maryland.
Is Community Crisis Services a public or private company?
Community Crisis Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Community Crisis Services founded?
Community Crisis Services was founded in 1970. It employs 51 to 100 people.
Where is Community Crisis Services based?
Community Crisis Services is headquartered in Hyattsville, United States, in the North America region.
How does Community Crisis Services make money?
Four revenue lines are on record. Donations are the primary driver. The others are government Grants and Contracts, foundation Grants and maryland Charity Campaign.
Who are Community Crisis Services's main competitors?
Direct peers on record are National Domestic Violence Hotline, Crisis Text Line, Maryland 2-1-1 and The Trevor Project. Regional players are N Street Village, House of Ruth Maryland, Family and Children's Services and SOME (So Others Might Eat). Broad incumbents are 988 Suicide & Crisis Lifeline (Vibrant Emotional Health) and Volunteers of America National Services.
Does Community Crisis Services have an API?
No public API is recorded for Community Crisis Services.
What industry is Community Crisis Services in?
Community Crisis Services's product category is Crisis Intervention & Social Services. Its primary akta.pro industry code is BPAGAEAH, Mental Health & Crisis Support Services, with a secondary code of BPAGACAD, Mental Health & Crisis Support Services. Its NAICS code is 6241 and its SIC code is 8300.