Community Crisis Services

What Community Crisis Services does

Community Crisis Services, Inc. (CCSI) is a 501(c)(3) nonprofit organization founded in May 1970 in Hyattsville, Maryland, originally as a single suicide prevention hotline. Over more than 50 years it has grown into a full-service crisis agency serving Prince George's County, Maryland, and the greater Metro DC region. CCSI holds the Lead Domestic Violence Agency designation in Prince George's County, is one of only six regional backup centers for the National Suicide Prevention Lifeline, and operates the only year-round overnight shelter serving families with children in the greater Metro DC region. The organization provides free, confidential services 24/7/365 to individuals experiencing suicidal crisis, domestic violence, homelessness, and those seeking health and human service referrals, averaging 125 calls per day across three suicide prevention hotlines.

CCSI's service platform is anchored by a multi-channel 24/7 crisis hotline and integrated programs spanning crisis intervention, emergency shelter, domestic violence support, and information/referral services. The technical infrastructure includes a 2-1-1 database of over 6,000 agencies and programs across Maryland accessible in 150+ languages, ASL Video Phone Services for Deaf and hard-of-hearing callers, and a Behavioral Health Diversion Program enabling warm transfer of 911 behavioral health calls to 988 and mobile response teams. Physical assets include the 100+ bed Warm Nights Shelter and the 43-bed Safe Passages Emergency Shelter, supported by partnerships with 50+ area congregations and the Prince George's County Department of Social Services. The organization also delivers certified community training (safeTALK, ASIST, Mental Health First Aid) and conducts outreach across schools, faith communities, and health fairs.

CCSI's revenue model is entirely philanthropic, with no fees charged to service recipients. Funding sources include individual donations (PayPal, workplace giving, matching gifts), government grants and contracts (primarily Prince George's County Department of Social Services), foundation grants including the 2025 Bezos Day 1 Families Fund award, and Maryland Charity Campaign payroll deductions. In 2018 CCSI acquired Family Crisis Center, Inc., a transformational move that absorbed the Safe Passages Emergency Shelter, DV services, and Family Violence Intervention Programs and established the agency's Lead DV Agency status. Strategic partnerships include the National Suicide Prevention Lifeline, Maryland Network Against Domestic Violence, and Prince George's County Police for the Lethality Assessment Program.

Name

Community Crisis Services

Legal name

Community Crisis Services, Inc.

Website

https://communitycrisis.org

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

51–100 employees

Short description

Community Crisis Services, Inc. (CCSI) is a 501(c)(3) nonprofit founded in 1970 providing 24/7 crisis hotline, suicide prevention, domestic violence, and homeless shelter services across Prince George's County, Maryland.

Ownership category

akta.pro rank

Product category

Crisis Intervention & Social Services

NAICS

Individual and Family Services (6241), Emergency and Other Relief Services (624230), Temporary Shelters (624221)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGAEAH)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGACAD), Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI)

Keywords

• Crisis intervention services
• Suicide prevention hotline
• Domestic violence shelter
• Homeless services
• Community information referral

Headquarters

HQ city

Hyattsville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Donations: Individual donations via PayPal, corporate sponsorships, matching gift programs, and workplace giving campaigns. Tax-deductible 501(c)(3) contributions.
2. Government Grants and Contracts: Funding from Prince George's County Department of Social Services and other government agencies to operate shelter programs and crisis services.
3. Foundation Grants: Grants from foundations such as the Bezos Day 1 Families Fund to support specific programs and initiatives.
4. Maryland Charity Campaign: State employees can support CCSI through payroll deduction via the Maryland Charity Campaign (MCC #6106).

Pricing tiers

Go-to-market motion2 records

Distribution channels8 records

Marketing channels6 records

Core offering

Community Crisis Services, Inc. provides free, confidential crisis intervention 24 hours a day, 365 days a year, including suicide prevention hotline services, domestic violence support and emergency shelter, family and individual homeless shelter, and a Maryland 2-1-1 information and referral service connecting callers to health and human services resources. Services are delivered by trained counselors via phone, text, chat, and video phone (including ASL) to individuals experiencing mental health crises, suicidal ideation, domestic violence, or homelessness in Prince George's County and across Maryland.

Product overview

Community Crisis Services operates a multi-service crisis intervention platform centered on its 24/7 crisis hotline as the primary access point, with integrated shelter programs (Warm Nights Shelter and Safe Passages Emergency Shelter), a 2-1-1 information and referral database, outreach and training programs, ASL video phone services for the Deaf community, and behavioral health diversion services. Services are accessible via phone (including 988, DV hotline, and housing hotline), text, chat, and video, connecting individuals with trained counselors who provide crisis intervention and referrals to shelter, domestic violence support, housing assistance, and community resources across Prince George's County and Maryland.

Differentiator

Problem solved

Functional benefit

Products and services

• Crisis Hotline & Suicide Prevention Services 24/7 crisis hotline serving as one of six regional backup centers for the National Suicide Prevention Lifeline, answering 125 calls per day across three suicide prevention hotlines with trained counselors providing immediate support, crisis intervention, and resource connection for individuals in suicidal or mental health crisis.
• Domestic Violence Services Comprehensive domestic violence support including 24-hour crisis hotline, Safe Passages Emergency Shelter (43 beds), DV Chat Line, Lethality Assessment Program in coordination with Prince George's County Police, Survivor Support Services, Abuser Intervention Programming, and Financial Freedom Program for survivors of intimate partner violence.
• Homeless Services (Warm Nights Shelter Program) Year-round shelter program with over 100 beds, the only overnight shelter in the greater Metro DC region serving families with children, including case management, housing search assistance, and partnerships with over 50 area congregations.
• Information & Referral (2-1-1) 24/7 information and referral service using a database of over 6,000 agencies and programs across Maryland, connecting callers with mental health resources, housing, food, utility assistance, and other health and human services in English, Spanish, and 150+ languages.
• Outreach & Training Programs Community training programs including safeTALK (half-day suicide alertness training), ASIST (two-day suicide intervention skills training), Mental Health First Aid (one-day mental health awareness), and ASK (Assessing for Suicide in Kids two-day training) for organizations and community groups.
• ASL Video Phone Services American Sign Language video phone services enabling Deaf and hard-of-hearing individuals to connect directly with crisis counselors through video technology as part of 24/7 crisis support.
• Behavioral Health Diversion Program serving as an alternative to 911 for urgent behavioral health matters, connecting individuals experiencing mental health crisis with trained counselors and same-day/next-day behavioral health providers instead of law enforcement.

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core.

• Prince George's County Department of Social ServicescoreStrategic or Co-development PartnerCCSI partners with the county Department of Social Services for shelter placement and services coordination, working together to serve families and individuals experiencing homelessness in Prince George's County.
• Over 50 Area CongregationscoreStrategic or Co-development PartnerPartnership with over 50 area congregations annually enables the Warm Nights Shelter Program, providing year-round shelter capacity through church facilities and volunteer support.
• Maryland Network Against Domestic ViolencecoreStrategic or Co-development PartnerPartnership with MNADV for the Lethality Assessment Program (LAP), coordinating with local law enforcement to prevent domestic violence homicides and connect victims with support services.
• Prince George's County PolicecoreStrategic or Co-development PartnerLaw enforcement partnership for LAP program - officers conduct lethality assessments during domestic violence calls and refer high-risk victims to CCSI support and shelter services.
• National Suicide Prevention Lifeline / 988 LifelinecoreStrategic or Co-development PartnerCCSI serves as one of six regional backup centers for the National Suicide Prevention Lifeline, receiving overflow calls when other centers are overwhelmed and supporting the 988 Suicide & Crisis Lifeline system.
• 988 Suicide & Crisis Lifeline SystemcoreStrategic or Co-development PartnerKey partner in the national 988 system allowing anyone in the U.S. to call, text, or chat 988 for immediate support. CCSI provides backup coverage and crisis intervention services.

Scale indicators11 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• National Domestic Violence Hotline: National 24/7 hotline and chat service for domestic violence survivors. Operates the same crisis-line + referral + chat model that CCSI delivers at a regional level, with overlapping service categories (DV hotline, safety planning, resource referral).
• Crisis Text Line: National crisis intervention service operating primarily via text and chat. Direct peer in the crisis-intervention category, competing for the same at-risk users through a digital-first channel that contrasts with CCSI's phone-led model.
• Maryland 2-1-1: Statewide 2-1-1 information and referral service in which CCSI's 2-1-1 program directly participates. Operates the same database-driven referral model connecting Maryland residents to health and human services.
• The Trevor Project: National 24/7 crisis intervention and suicide prevention service for LGBTQ+ youth. Direct peer in crisis hotline/chat delivery, operating a tech-enabled volunteer counselor model with comparable call-center scale.

Regional players

• N Street Village: Washington, D.C.-based comprehensive services provider for homeless women, offering shelter, housing, and case management. Regional peer to CCSI's Warm Nights Shelter program with overlapping service lines in the broader Metro DC homeless-services ecosystem.
• House of Ruth Maryland: Regional domestic violence services provider serving the Baltimore metro area with shelter, hotline, and counseling. Strong regional peer to CCSI's DV program (Safe Passages Shelter, DV hotline), operating in an adjacent Maryland geography.
• Family and Children's Services: Regional nonprofit providing crisis intervention, counseling, and social services with comparable hotline, shelter, and case management offerings. Serves as a peer in the nonprofit social services operating model.
• SOME (So Others Might Eat): Washington, D.C.-based nonprofit providing housing, shelter, meals, and supportive services to people experiencing poverty and homelessness. Regional peer in the Metro DC shelter and case management space, with overlapping client populations.

Broad incumbents

• 988 Suicide & Crisis Lifeline (Vibrant Emotional Health): Federally backed national suicide prevention network of which CCSI is one of six regional backup centers. Direct peer in crisis intervention delivery, with CCSI operating at the regional subnet level within Vibrant's national routing infrastructure.
• Volunteers of America National Services: National nonprofit with extensive crisis, housing, and behavioral health service lines including DV shelters and suicide prevention programs. Broader incumbent operating at scale across many states with comparable service categories.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ccsitalks
• Facebookfacebook.com/ccsitalks
• Instagraminstagram.com/ccsitalks
• TikToktiktok.com/@ccsitalks

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles21 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Crisis Services