What Glass America does

Glass America, founded in 1999 and headquartered in Elmhurst, Illinois, is one of the largest independently-owned auto glass repair and replacement companies in the United States, operating as a wholly-owned subsidiary of The Boyd Group (US) Inc. (TSX: BBD.B). The company operates a network of brick-and-mortar shops across 40 states supplemented by a free mobile service that dispatches technicians to customer locations. Its core service portfolio consists of windshield chip and crack repair, full auto glass replacement (windshield, side, rear, and quarter glass), and Advanced Driver Assistance System (ADAS) camera and radar calibration for modern vehicles.

The business is built around three revenue streams: one-time repair transactions, one-time replacement transactions (averaging ~$250 per job with a $100–$1,500 range based on vehicle make/model), and ADAS calibration as a higher-value ancillary service. Distribution is multi-channel: direct-to-consumer via website instant quote and toll-free phone scheduling, inside sales for quote generation and insurance filing, commercial fleet servicing through a dedicated claims portal, and insurance carrier/agent referrals through a dedicated agent submission portal. Glass America bills insurance carriers directly on behalf of customers, reducing friction in the claims process and creating channel stickiness with insurance partners.

Operationally, the company is differentiated by industry certifications (AGRSS, NGA, IGA membership; DOW adhesive certification; Lynx Services technician certification; CASPA partnership), OEM-quality glass sourcing, 1-hour safe drive-away adhesives, a nationwide lifetime workmanship warranty, and ADAS static and dynamic calibration capabilities. Its customer base spans individual vehicle owners (primary), commercial fleet operators, and insurance carriers/agents, with no significant reliance on a single anchor account. Revenue is not separately disclosed at the subsidiary level within Boyd Group's public reporting.

Name

Glass America

Legal name

Glass America, Inc.

Website

https://glassusa.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

251–500 employees

Short description

Glass America is a U.S. auto glass repair, replacement, and ADAS calibration company serving individual vehicle owners, commercial fleet operators, and insurance carriers across 40 states via shops and free mobile service.

Ownership category

akta.pro rank

Product category

Auto Glass Repair and Replacement Services

NAICS

Automotive Glass Replacement Shops (811122), Automotive Body, Paint, Interior, and Glass Repair (81112)

akta.pro primary industry

Auto Glass Repair & Replacement (TLAKAAAH)

akta.pro secondary industries

Mobile Glass Repair/Replacement & Temporary Weatherproofing (TLAKAFAL), Glass Repair & Replacement (Windshield/Auto Glass) (TLAKAEAF)

Keywords

• Auto glass repair
• Windshield replacement
• ADAS calibration
• Mobile auto glass
• Commercial fleet glass

Headquarters

HQ city

Elmhurst

HQ country

United States

HQ region

North America

Offices29 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Others

Revenue model

1. Auto Glass Repair Services: One-time repair services for windshield chips and cracks using premium resin materials. Repairs are quick (under 30 minutes), cost-effective alternatives to full replacement for qualifying damage. Revenue generated per transaction with pricing influenced by damage severity and vehicle type.
2. Auto Glass Replacement Services: Full windshield and auto glass replacement using OEM-quality materials. Includes mobile and in-shop options. Revenue per replacement varies by vehicle make/model ($100-$1,500 range, average ~$250).
3. ADAS Calibration Services: Camera and radar sensor calibration for vehicles requiring recalibration after windshield replacement or as standalone service. Mobile calibration available for customer convenience.
4. Insurance Claim Processing: Handles insurance billing directly with carriers, streamlining the claims process for customers. Revenue collected through insurance payouts minus any applicable deductibles paid by customer.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Glass America provides automotive glass repair and replacement services across 40 U.S. states through both in-shop and free mobile service delivery. Core offerings include windshield chip and crack repair, full windshield and side/rear/quarter glass replacement using OEM-quality glass, ADAS camera and radar calibration, and commercial fleet glass claims processing supported by direct insurance billing and a nationwide lifetime workmanship warranty.

Product overview

Glass America operates as a single-service platform offering auto glass repair and replacement. The core portfolio consists of four interconnected services: Windshield Repair handles chip and crack repairs; Auto Glass Replacement provides full windshield and window replacements using OEM-quality glass; ADAS & Calibration performs camera and radar recalibration for modern vehicle safety systems; and Commercial Auto Glass Repair serves business fleet customers. These services are supported by mobile service delivery (technicians come to customer locations at no extra charge), an online quick quote and scheduling system, insurance claims processing assistance, and a nationwide lifetime warranty program. The company has been in operation since 1999 and serves customers in 40 states across the United States.

Differentiator

Problem solved

Functional benefit

Products and services

• Windshield Repair Chip and crack repair service for vehicle windshields using premium OEM-quality resin materials. Most repairs take less than 30 minutes, with same-day and next-day appointments available. Service is offered both in-shop and via free mobile dispatch to customer locations. Aimed at individual vehicle owners with minor damage where repair is a viable alternative to full replacement.
• Auto Glass Replacement Full windshield and auto glass replacement service using OEM-quality glass and DOW-certified adhesives. Covers windshields, rear windows, driver and passenger side windows, and quarter glass. Available in-shop or via free mobile service with 1-hour safe drive-away time. Aimed at individual vehicle owners needing full glass replacement after damage beyond repair.
• ADAS & Calibration Camera and radar sensor calibration service for Advanced Driver Assistance Systems in modern vehicles. Includes both dynamic calibration performed while driving and static calibration performed in a controlled environment. Covers lane-keeping assist, blind-spot detection, forward collision avoidance, adaptive cruise control, and automatic emergency braking. Available as a standalone service or bundled with windshield replacement. Aimed at owners of ADAS-equipped vehicles needing recalibration after glass work or as a separate maintenance service.
• Commercial Auto Glass Repair Commercial auto glass claims submission and repair service for business fleet operators. Supports submission of glass claims for one vehicle or an entire fleet through a dedicated commercial claims portal. Serves industries such as delivery, catering, and service vehicles, with centralized scheduling and commercial insurance claim handling.

Quantifiable outcome

• 1-hour safe drive-away time with high-quality adhesives in almost any weather condition
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• National Glass Association (NGA)coreStrategic or Co-development PartnerGlass America is a registered member of the National Glass Association, which provides information and education and promotes quality workmanship, ethics, and safety in the automotive glass industry.
• Independent Glass Association (IGA)coreStrategic or Co-development PartnerPartnership with IGA, the only association dedicated to the needs of independent glass companies in North America. Members are dedicated to professional and ethical installation of auto glass.
• Auto Glass Safety Council (AGSC)coreStrategic or Co-development PartnerGlass America is a registered member and meets/exceeds AGRSS criteria ensuring highest safety standards are followed. AGSC is dedicated to safe replacement of auto glass.
• Coalition for Auto Glass Safety & Public Awareness (CASPA)minorStrategic or Co-development PartnerGlass America is a proud advocate and partner of CASPA whose purpose is to educate the public on the importance of auto glass safety.
• DOW Automotive SystemscoreTechnology or IntegrationGlass America is DOW Certified. DOW is the leader in auto glass adhesive replacement industry and Glass America's success with customers has been based on providing highly valuable services using DOW adhesives.
• Lynx ServicescoreTechnology or IntegrationGlass America's professionally trained technicians are Lynx Services certified, providing ongoing training and certification programs for auto glass technicians.
• Auto Glass Replacement Safety Standard (AGRSS)coreTechnology or IntegrationAGRSS provides industry guidelines for safe windshield repair and replacement. Glass America follows the AGRSS Standard on every installation, certified to meet these rigorous safety procedures.

Scale indicators3 records

Recent moves6 records

Expansion highlights3 records

Broad incumbents

• Maaco: Franchise network primarily focused on auto painting and collision repair with related glass services. Adjacent on insurance-claim-driven auto repair, with overlapping shop footprint and customer demographics.
• Service King Collision: National U.S. collision repair chain offering paint, body, and glass repair under insurance claim workflows. Comparable on glass repair as part of insurance-driven auto claims, though not specialized in glass.
• Caliber Collision: Largest U.S. collision repair chain, with embedded glass services through partnerships and in-shop capability. Overlaps on glass replacement jobs flowing through body shops and insurance carriers, but core focus is collision repair.
• The Boyd Group Income Fund: Public parent of Glass America (TSX: BBD.B.), operating Gerber Collision & Glass and other auto services across the U.S. and Canada. Relevant as the consolidated parent and as the broader collision-and-glass platform for benchmark financial scale.

Direct peers

• Gerber Collision & Glass: Operates collision repair with embedded auto glass services under the same Boyd Group parent; comparable on auto glass repair, insurance claim handling, and nationwide shop network, but with a broader collision-repair portfolio.
• Glass Doctor: Franchise-based U.S. auto, home, and business glass repair network offering windshield replacement and repair with mobile service. Directly comparable product offering and customer base, distributed via franchising rather than wholly-owned shops.
• Safelite Group: The largest U.S. auto glass repair and replacement specialist; directly comparable on windshield repair/replacement, mobile service, ADAS calibration, and insurance direct billing. Reference by Glass America's own customers as the dominant benchmark.
• Novus Glass: Auto glass repair and replacement franchise network with windshield chip repair as a core service. Comparable on repair vs. replacement economics, mobile offerings, and insurance billing workflows.

Others

• Lynx Services: Auto glass claims management and shop-network administrator for insurers. Comparable ecosystem participant — Glass America's technicians are Lynx-certified and Lynx routes jobs from carriers into preferred networks.

Emerging players

• Apple Auto Glass: Regional U.S. auto glass replacement and repair chain with mobile service and insurance billing. Smaller scale than Glass America but similar operating model — useful comparable for unit economics and customer acquisition patterns.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/glassusa
• LinkedInlinkedin.com/company/glass-america
• Instagraminstagram.com/glassamericaofficial
• Xx.com/glassamerica

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Glass America