What Genematrix does

Genematrix, Inc. is a privately held IT support services company founded in 1989 and headquartered at 570 E. Higgins Rd., Suite 101, Elk Grove Village, Illinois, serving small businesses in the suburban Chicago market (Arlington Heights, Des Plaines, Elk Grove Village, Schaumburg). The firm operates as a generalist IT services provider, delivering on-site and remote technical support, computer repair, virus and spyware removal, password and data recovery, spam filtering, custom-built Intel-based desktops/notebooks/servers, video surveillance, structured data cabling, and creative website design/hosting with search engine optimization using a legacy stack of JavaScript, ASP, Flash, and database integration hosted on its own servers.

The company's go-to-market is a hybrid direct-services and reseller model. Direct services are delivered via on-site field calls and remote support sessions using Zolved remote control software. Genematrix also operates as an authorized reseller for Cbeyond (integrated voice/data T1 communications), CA/Computer Associates (ARCserve Backup and Threat Manager anti-virus/anti-spyware), and Viewsonic (display products), with these reseller relationships forming a meaningful portion of its solution portfolio. Customer acquisition relies on local market presence, search engine visibility against terms such as 'computer repair elk grove village' and 'small business', and a portfolio of past web design clients (Rainbows, The Media Group Inc., Eagle Connector, B & A Plumbing).

The firm monetizes through professional services fees, hardware sales of custom-built systems, recurring subscriptions on hosted websites and resold communications/security services, and installation revenue from cabling and surveillance projects. Pricing is not publicly disclosed; customers contact the firm directly for quotes. The company has no disclosed institutional investors, management team bios, certifications, patents, or awards, and no recent product launches, funding events, or strategic transactions are evidenced in the available data, suggesting a stable, owner-operated services business with limited recent expansion.

Name

Genematrix

Legal name

Genematrix, Inc.

Website

https://genematrix.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

Genematrix is a privately held IT support and computer services company founded in 1989 in Elk Grove Village, Illinois, delivering on-site and remote technical support, custom hardware, web design/hosting, and resold communications and security products to small businesses in suburban Chicago.

Ownership category

akta.pro rank

Headquarters

HQ city

Elk Grove Village

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Supply Chain, Marketing or Sales

Revenue model

1. IT Support and Computer Services: Revenue generated from computer repair, hardware solutions, software integration, virus and spyware removal, password and data recovery, and on-site/remote technical support services for small businesses.
2. Hardware Sales: Sale of custom-built desktops, notebooks, and servers featuring Intel components. Genematrix positions personalized service and competitive pricing against larger manufacturers.
3. Web Design and Hosting: Website design, development, search engine optimization, and hosting services on Genematrix-owned servers, including JavaScript, ASP, Flash, and database integration capabilities.
4. Integrated Communications (Cbeyond Reseller): Resale of Cbeyond BeyondVoice integrated voice/data T1 communications packages which bundle high-speed T-1 internet, local/long distance voice service, toll-free numbers, mobile, voicemail, email, and VPN services.
5. Data Security Solutions: Resale of CA ARCserve Backup and CA Threat Manager security solutions including anti-virus, anti-spyware, and data backup protection for Windows, Linux, Mac OS X, and UNIX environments.
6. Video Surveillance and Data Cabling: Sale and installation of video surveillance systems with real-time recording, H264/MPEG4 codec support, remote surveillance, and data cabling services including Category 3/5E/6/UTP, fiber optic, structured cabling, and VOIP installations.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels1 record

Core offering

Genematrix provides IT support services to small businesses in suburban Chicago, including custom-built Intel-based desktops, notebooks, and servers, on-site and remote technical support, computer repair, web design and hosting with SEO, spam filtering, virus and spyware removal, and password and data recovery. The company also resells third-party solutions including Cbeyond integrated voice/data T1 communications, CA ARCserve Backup, and CA Threat Manager r8.1 as a multi-vendor authorized reseller.

Product overview

Genematrix, Inc. is an IT support company for small businesses established in 1989, offering a portfolio of hardware and software products along with professional services. The core offering includes custom-built computers (desktops, notebooks, servers) featuring Intel components, computer repair services, and website design/hosting. The company resells integrated communications services through Cbeyond (Integrated Voice/Data T1), data security products including CA ARCserve Backup and CA Threat Manager for anti-virus/anti-spyware protection, video surveillance systems, and structured data cabling services. Professional services encompass on-site and remote technical support, password and data recovery, spam filtering, and virus/spyware removal. The company operates as a Cbeyond authorized reseller and Viewsonic authorized reseller.

Differentiator

Problem solved

Functional benefit

Named customers4 records

Segments1 record

Ideal customer profiles1 record

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• CbeyondcoreChannel Partner/ Reseller/ DistributorGenematrix is Chicago's premier Cbeyond authorized reseller. Cbeyond and Genematrix teamed up to bring integrated business communications services including high-speed T-1 internet access, local and long distance voice service, toll-free numbers, mobile, and more—all on a single bill through Cbeyond's BeyondVoice packages.
• CA (Computer Associates)coreChannel Partner/ Reseller/ DistributorGenematrix operates as a CA Channel Partner, reselling CA ARCserve Backup (leading backup and restore protection for Windows, Linux, Mac OS X, and UNIX) and CA Threat Manager r8.1 (combined anti-virus and anti-spyware solution with central web-based management console).
• ViewsonicminorChannel Partner/ Reseller/ DistributorGenematrix is a Viewsonic authorized reseller, offering Viewsonic display products to its small business customer base in the suburban Chicago area.

Scale indicators2 records

Recent moves6 records

Direct peers

• NerdsToGo: Franchise-based on-site IT support and computer repair service for small businesses and consumers; directly comparable to Genematrix in offering local break-fix IT services, hardware sales, and small-business support.

Broad incumbents

• Geek Squad: Best Buy's nationwide IT support arm delivering on-site and remote computer repair, installation, and tech support to consumers and small businesses; overlaps with Genematrix's core IT support and remote assistance offering at significantly larger scale.
• CompuCom: Large managed IT services provider delivering end-user support, hardware lifecycle, and field services to SMB and enterprise customers; comparable to Genematrix in service mix but vastly broader in scale and geography.
• CDW: Major multi-vendor reseller of hardware, software, and integrated IT solutions to SMB and enterprise; comparable to Genematrix in authorized-reseller go-to-market and IT services bundling, but at national scale.
• Insight Enterprises: Global IT solutions integrator reselling hardware, software, and services; overlaps with Genematrix's mix of custom hardware sales, vendor reselling, and small-business IT services positioning.
• GoDaddy: Large SMB-focused domain, hosting, website builder, and security provider; competes directly with Genematrix's web design, hosting, and small-business IT support offerings with bundled SaaS pricing.

Emerging players

• Liquid Web: Managed hosting and cloud services provider for SMBs and agencies; comparable to Genematrix's web hosting and small-business infrastructure services, though at a different technology-generation and scale.
• DreamHost: Independent web hosting and domain services company targeting SMBs and developers; overlaps with Genematrix's website design, hosting, and SEO service line for small businesses.

Others

• Birch Communications (Cbeyond): Acquirer of Cbeyond, providing integrated voice, internet, and unified communications to SMBs; comparable as the underlying communications product Genematrix resells, and a potential partner or competitor depending on channel policy.
• GTT Communications: Provider of integrated voice, data, and managed networking services; relevant adjacency to Genematrix's T1 voice/data communications reselling and structured cabling services for SMBs.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/gene_matrix
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/gene-matrix

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Genematrix