Clarence-Rockland

Name

Clarence-Rockland

Legal name

City of Clarence-Rockland

Website

https://clarence-rockland.com

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Administration of Urban Planning and Community and Rural Development (92512), Administration of Environmental Quality Programs (9241), Other Services to Buildings and Dwellings (561790)

SIC

Water Supply (4941), Services-Facilities Support Management Services (8744), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Parks, Recreation & Cultural Services (BPAIACAI), Economic Development & Business Licensing (Local) (BPAIACAN)

Keywords

• Municipal government services
• Water and wastewater utilities
• Fire and rescue services
• Recreation and community programs
• Building permits and inspections

Headquarters

HQ city

Rockland

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Distribution channels3 records

Marketing channels5 records

Core offering

The City of Clarence-Rockland provides statutory municipal services to residents, property owners, and businesses within its boundaries, including drinking water and wastewater (sewer) utilities, fire and rescue/emergency response, recreation and community programming, road and parks maintenance, building permits and inspections, by-law enforcement, and local governance through an elected Council. It supports these services via a bilingual service model and a digital citizen portal (bciti+) that enables online requests, payments, and account access.

Product overview

The City of Clarence-Rockland is a municipal government offering a portfolio of services through its digital platforms and physical facilities. The core digital presence consists of the main city website with the bciti+ Citizen Portal for service requests and tracking, and a separate Economic Development and Tourism microsite for business resources and investment opportunities. Key services include building and construction permits, business licensing, recreation programs, water and sewer services, and a Business Directory. The city also operates the Optimiste Performance Hall as a cultural venue. Procurement and vendor services are managed through the BidsandTenders portal, with surplus items sold via GovDeals auction platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Water and Wastewater (Sewer) Services Provision of drinking water and wastewater collection/treatment to properties connected to the municipal system, billed as a recurring user fee based on consumption.
• Fire and Rescue Services Fire suppression, rescue, and emergency response services delivered through the municipal fire department to residents and businesses within the municipality.
• Recreation and Community Programs Registration-based recreation programs, facility rentals, and community activities delivered through municipal recreation centres and parks.
• Building Permits and Inspections Issuance of building permits and conducting inspections under the Ontario Building Code for construction, renovation, and demolition projects within the municipality.
• bciti+ Citizen Portal Services Online self-service portal where residents and businesses can submit service requests, apply for permits, pay utility bills and taxes, and access municipal account information.
• Clara Chatbot Information Service Automated chatbot (Clara) available on the municipal website to answer resident questions and direct users to relevant municipal information and services.

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Conseil scolaire de district catholique de l'Est ontariencoreStrategic or Co-development Partner · 13 November 2009Educational institution partner in the Optimiste Performance Hall partnership. The school board co-owns and operates the performance venue with the city and local community organization.
• Rockland Optimist ClubcoreStrategic or Co-development Partner · 13 November 2009Local service club partner in the Optimiste Performance Hall partnership. The club co-sponsors the venue with the city and school board for community benefit.
• Ontario Public Buyers Association (OPBA)minorOthersPurchasing staff maintain membership and adhere to ethical standards of OPBA for municipal procurement best practices.
• Supply Chain CanadaminorOthersPurchasing staff maintain membership in Supply Chain Canada for professional development and adherence to ethical procurement standards.
• Ontario Educational Collaborative Marketplace (OECM)minorChannel Partner/ Reseller/ DistributorBuying group for collaborative procurement. The city participates in this group purchasing initiative for goods and services.
• Local Authority Services (LAS)minorChannel Partner/ Reseller/ DistributorBuying group for collaborative procurement. The city participates in this group purchasing initiative.
• Canoe Procurement GroupminorChannel Partner/ Reseller/ DistributorBuying group for collaborative procurement. The city participates in this group purchasing initiative.
• Kinetic GPOminorChannel Partner/ Reseller/ DistributorBuying group for collaborative procurement. The city participates in this group purchasing initiative.
• Supply OntariominorChannel Partner/ Reseller/ DistributorBuying group for collaborative procurement. The city participates in this group purchasing initiative.
• Canadian Collaborative Procurement Initiative (CCPI)minorChannel Partner/ Reseller/ DistributorBuying group for collaborative procurement. The city participates in this federal collaborative procurement initiative.

Scale indicators2 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Municipality of North Grenville: Eastern Ontario lower-tier municipality south of Ottawa providing the same core municipal service portfolio to a similarly sized population; useful comparable on digital services, recreation programming, and economic development structure.
• Township of Laurentian Valley: Lower-tier Eastern Ontario township of similar population offering a comparable municipal service portfolio including recreation, planning, and emergency services; relevant size and operating model comparable.
• Township of Russell: Neighboring Eastern Ontario municipality of similar scale and Francophone demographic profile; offers the same basket of municipal services (water, sewer, recreation, building, fire) to a comparable Ottawa-adjacent population, making it the closest functional comparable.
• Town of Renfrew: Eastern Ontario town of similar size offering municipal services (water, sewer, recreation, fire, planning) with a comparable small-city operating model and Council governance structure.
• Township of Champlain: Eastern Ontario lower-tier municipality in the Prescott-Russell area providing comparable services including water, sewer, recreation, and emergency response; matches on Francophone community profile and proximity to Ottawa.
• Township of Alfred and Plantagenet: Eastern Ontario lower-tier francophone municipality offering similar municipal services in Prescott-Russell; matches Clarence-Rockland on bilingual service delivery, agricultural/rural residential mix, and Ottawa-adjacent geography.
• City of Hawkesbury: Small Eastern Ontario city on the Ottawa River providing comparable municipal services including water/sewer, recreation, fire, and economic development; similar population scale and bilingual (French/English) operating environment.
• Town of Petawawa: Eastern Ontario town of comparable population and service scope; relevant comparable for recreation, water/sewer, fire services, and economic development operations in a growing Ottawa Valley community.

Regional players

• City of Cornwall: Larger Eastern Ontario city in the same region operating water/sewer, recreation, transit, and economic development at greater scale; useful as a regional benchmark for service breadth and capital project execution.

Broad incumbents

• City of Ottawa: Much larger Ontario municipality in the same Ottawa River corridor; the primary regional partner and the source of much of Clarence-Rockland's commuter-driven growth, with overlapping bilingual service mandate and broader service portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@clarencerocklandon
• Facebookfacebook.com/clarencerockland
• LinkedInlinkedin.com/company/the-city-of-clarence-rockland
• Instagraminstagram.com/clarencerocklandon
• Xx.com/clarencerocklan

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Clarence-Rockland