Edge Communications

What Edge Communications does

Edge Communications is a Plano, Texas-headquartered IT services provider founded in 2011 that delivers managed infrastructure, cybersecurity, network, and voice services to mid-market and enterprise customers across the United States, with a regional presence in Parsippany, New Jersey. The company operates six core service lines: Server and Cloud Infrastructure, Cybersecurity Solutions, Network Infrastructure, Strategic Technology Consulting, Network and IT Management, and Managed Voice Services, the last of which is anchored by an in-house product family consisting of Edge Private Cloud Exchange (PCX), Edge EOS Premise PBX, and Edge Elevate UC. Service delivery is supported by a 24x7 carrier-grade Network Operations Center, georedundant Tier 1 data centers, and an FCC-certified communications service provider license that enables in-house voice delivery.

The company's engineering bench is its principal differentiator, with certifications spanning Cisco, Juniper, Aruba, Ruckus, Fortinet, Palo Alto, VMware, Microsoft Azure and 365, AWS, and security credentials including CISSP, CEH, CISM, CISA, and OSCP. Edge supplements direct enterprise field sales with an MSPaaS partner program (ePartners) and an IT Distributor program integrated with proprietary NGEN and QuoteNow quotation platforms, and it also offers crisis-management sub-brands (EdgeRed, EdgeReady). Its named customer base is heavily weighted to hospitality and healthcare, with additional enterprise logos in automotive, insurance, and technology.

Edge generates revenue primarily through recurring managed services and subscription voice contracts, supplemented by professional services for consulting engagements. Pricing is quote-based rather than publicly disclosed, and the company has not announced any outside funding, M&A, or leadership turnover. The business is operationally stable but is in the early stages of activating a channel-led growth motion via its newly launched partner and distributor programs.

Name

Edge Communications

Legal name

Edge Communications

Website

https://edgecommunications.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

101–250 employees

Short description

Edge Communications is a Plano, Texas-based managed IT services provider offering infrastructure, cybersecurity, network, and managed voice services to US mid-market and enterprise customers, with deep vertical focus on hospitality and healthcare, delivered through 24/7 NOC operations and multi-channel direct and partner sales.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Wired Telecommunications Carriers (517111), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), All Other Telecommunications (517810)

SIC

Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899), Computer Communications Equipment (3576)

akta.pro primary industry

Edge Networking & SD-WAN/uCPE for Edge Sites (HDABAOAE)

akta.pro secondary industries

Edge Orchestration & Management Platforms (Provisioning, Fleet Mgmt) (HDABAOAF), Edge Compute Infrastructure (Servers, HCI, GPU/AI at Edge) (HDABAOAC), Edge Compliance, Governance & Data Sovereignty Infrastructure (HDABAOAL)

Keywords

• Managed IT services
• Cybersecurity services
• Unified communications
• Network infrastructure
• Cloud infrastructure

Headquarters

HQ city

Plano

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Managed IT Services: Comprehensive managed IT services including server and cloud infrastructure, cybersecurity solutions, network infrastructure, and 24x7 IT management and support. Revenue generated through monthly service contracts.
2. Managed Voice Services: Voice services including Edge Private Cloud Exchange (PCX), Edge EOS Premise PBX, and Edge Elevate UC unified communications. Offered as hosted/cloud-based or premise-based solutions.
3. Strategic Technology Consulting: Strategic and tactical advice for governing boards, C-levels, risk managers, and technology decision makers. Professional services engagement model.
4. Cybersecurity Services: Portfolio of cybersecurity services including prevention, detection, response, and remediation of cyber threats. Professional and recurring service delivery.
5. MSPaaS Partner Services: Managed Service Provider as a Service enabling partners to sell or resell Edge services. Partners set customer pricing and retain margin between wholesale cost and customer price.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels3 records

Core offering

Edge Communications delivers managed IT services and solutions across six core areas: Server and Cloud Infrastructure, Cybersecurity Solutions, Network Infrastructure, Strategic Technology Consulting, Network and IT Management (24x7 NOC), and Managed Voice Services. The Managed Voice portfolio includes Edge PCX hosted phone service, Edge EOS Premise PBX, and Edge Elevate UC unified communications. Services are delivered through certified engineers, FCC-certified infrastructure with georedundant Tier 1 data centers, and channel partner programs enabling MSPs and IT distributors to resell the full suite.

Product overview

Edge Communications offers a comprehensive portfolio of IT services and solutions including six core service areas: Server and Cloud Infrastructure, Cybersecurity Solutions, Network Infrastructure, Strategic Technology Consulting, Network and IT Management, and Managed Voice Services. The Managed Voice Services division encompasses three distinct voice platforms: Edge Private Cloud Exchange (PCX) (flagship hosted phone service), Edge EOS Premise PBX (customer premise-based phone system), and Edge Elevate UC (cloud-based unified communications platform). Additional offerings include EdgeReady and EdgeRed crisis management services, supported by proprietary quotation platforms NGEN and QuoteNow, and delivered through a nationwide 24/7 carrier-grade Network Operations Center.

Differentiator

Problem solved

Functional benefit

Brands

• ePartners: MSP Partner Program - managed service provider partnership program offering infrastructure engineering, network engineering, cybersecurity services, and carrier services
• NGEN
• QuoteNow
• SiteSurvey
• Edge Private Cloud Exchange (PCX)
• Edge EOS Premise PBX
• Edge Elevate UC
• EdgeRed
• EdgeReady

Products and services

• Server and Cloud Infrastructure Assessments, builds, migrations, optimizations, and management of premise and public/private cloud environments for enterprise and SMB customers.
• Cybersecurity Solutions A broad portfolio of cybersecurity services delivered by credentialled professionals for the prevention, detection, response to, and/or remediation of cyber threats.
• Network Infrastructure Network design, builds, deployments, and troubleshooting/repair services for enterprise and SMB networks.
• Strategic Technology Consulting Strategic and tactical technology advice delivered to governing boards, C-level executives, risk managers, and technology decision makers.
• Network and IT Management (24x7 NOC) 24x7 monitoring, management, and support delivered through a carrier-grade Network Operations Center, including crisis management, network documentation, audits, and assessments.
• Managed Voice Services Unified Communications, Hosted Voice, Premise PBX, SIP Trunking, and SIP Conversion voice services offered as hosted/cloud-based or premise-based solutions.
• Edge Private Cloud Exchange (PCX) Edge's flagship hosted phone service delivering enterprise-grade calling functionality, quality, and security with cloud-based delivery, 90+ enterprise-grade calling features, secure voice gateway, and 24/7 professional support.
• Edge EOS Premise PBX A robust, fully-redundant customer premise-based phone system with integrated Session Border Controller for SIP Trunking, Quality of Service management, and High Availability including failover to secondary broadband.
• Edge Elevate UC A cloud-based unified communications and collaboration platform providing desktop phones, mobile phones, computer clients, video conferencing, screen share, contact center, and team chat through a single system.
• Crisis Management Services (EdgeReady / EdgeRed) Crisis management service offerings from Edge Communications for incident response and management support.
• MSP Partner Program (MSPaaS / ePartners) Managed Service Provider as a Service enabling MSPs, VARs, integrators, and consultants to resell or sell Edge's full suite of managed IT and MSSP services. Partners set customer pricing and retain margin between wholesale cost and customer price.

Named customers23 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Nine partnerships are on record, tiered core.

• Microsoft 365coreTechnology or IntegrationCore productivity and collaboration platform partner for cloud-based productivity tools.
• Microsoft AzurecoreTechnology or IntegrationCloud computing platform partner for public and private cloud infrastructure.
• FortinetcoreTechnology or IntegrationCybersecurity hardware and software partner for network security solutions.
• CiscocoreTechnology or IntegrationPrimary networking and collaboration technology partner for network infrastructure, routing, switching, and unified communications.
• Juniper NetworkscoreTechnology or IntegrationEnterprise routing and switching partner for network infrastructure.
• ArubacoreTechnology or IntegrationWireless networking and mobility solutions partner.
• Palo Alto NetworkscoreTechnology or IntegrationNext-generation firewall and cybersecurity platform partner.
• VMwarecoreTechnology or IntegrationVirtualization and cloud computing platform partner.
• AWScoreTechnology or IntegrationAmazon Web Services cloud platform partner for cloud infrastructure and services.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• TPx Communications: TPx is a managed services provider combining UCaaS/hosted voice (TPx UCx, SIP Trunking) with managed IT and cybersecurity for SMB and mid-market customers nationally. Highly comparable to Edge Communications' hosted voice + managed IT stack and similar target customers.
• CBTS (Cincinnati Bell Technology Solutions): CBTS delivers managed networking, unified communications, cloud, and security services to enterprise and mid-market customers across the U.S. Overlaps directly with Edge Communications' managed voice, network infrastructure, and cybersecurity portfolio and similar GTM motion.
• Masergy Communications: Masergy is a managed services provider offering managed SD-WAN, UCaaS, and security services to enterprise customers. Comparable product breadth in managed voice, networking, and security, with similar mid-market/enterprise focus.
• NetCarrier: NetCarrier provides hosted voice (Cloud PBX, SIP Trunking), managed IT, and connectivity services primarily to SMB and mid-market businesses. Closely comparable to Edge on the managed voice + managed IT combination for distributed enterprises.
• Dataprise: Dataprise is a managed IT services provider serving mid-market and enterprise customers with managed IT, cybersecurity, cloud, and unified communications. Direct peer to Edge Communications on services breadth and target customer size.
• ConvergeOne: ConvergeOne (now C1) provides integrated communications, collaboration, cloud, and managed services to enterprise customers. Comparable to Edge on unified communications + managed services combination and enterprise field sales motion.
• Bridgepoint Communications: Bridgepoint Communications provides managed IT and hosted voice services to enterprise and SMB customers across the U.S. Closely comparable to Edge Communications on hosted voice + managed IT combination and multi-vertical customer base.

Broad incumbents

• Windstream Enterprise: Windstream Enterprise offers managed voice (UCaaS), SD-WAN, managed network services, and security at national scale to enterprise customers. Comparable services portfolio but much larger scale and broader geographic footprint than Edge Communications.
• RingCentral: RingCentral is a leading UCaaS/CCaaS provider offering cloud-based voice, video, contact center, and messaging. Overlaps with Edge's hosted voice (PCX/Elevate UC) but operates as a broad software incumbent rather than a managed services provider.
• 8x8: 8x8 delivers cloud communications, voice, contact center, and unified communications as a service. Comparable to Edge's Edge Elevate UC hosted communications platform in product category, though at much larger enterprise scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/edge-communications

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Edge Communications