Single Stop USA

What Single Stop USA does

Single Stop USA is a 501(c)(3) nonprofit organization founded in 1965 and headquartered in New York City. It operates a cloud-based benefits eligibility screening and case management platform that connects low-income individuals and families to federal, state, and local public benefits (SNAP, Medicaid, housing, childcare, utility assistance) and to community-based resources. Single Stop is a member entity of The Fedcap Group, a diversified human services organization, and reaches end users almost exclusively through B2B institutional partnerships rather than direct-to-consumer acquisition. The organization employs 51–100 people and operates the fifth largest VITA tax preparation program in the United States.

The platform's core technology is a centralized eligibility-rules engine covering 20+ benefit programs, combined with a resource directory of 600,000+ local services powered by Findhelp.org. Single Stop claims 98% accuracy in matching individuals to eligible programs. The platform is delivered as a web application (app.singlestop.org) with add-on modules: Screener and Resources, Case Management and Reporting, and a Community Resource Map. The platform integrates with Twilio/SendGrid for communications and Google Analytics for usage monitoring. Direct-service modules extend the platform into healthcare enrollment (Medicaid Navigator Program, NYC Care, ABD Medicaid) and tax preparation (VITA). In 2025 the organization achieved SOC 2 Type II and TX-RAMP certifications, clearing key enterprise and state government procurement gates.

The business model is B2B partnership-driven, with revenue derived from platform licensing to institutional partners and from grant-funded direct services. Customers are organized into three primary verticals: educational institutions (community colleges and four-year universities, including Nash Community College, Pikes Peak State College, Tidewater Community College, Hinds Community College, Community College of Philadelphia, Florida State College at Jacksonville, and Southern New Hampshire University); utilities (Pepco Holdings, Baltimore Gas and Electric, EPCOR, Entergy); and financial services (Navy Federal Credit Union, 15M+ members, partnership announced March 2026). Human services and tax-assistance deployments round out the buyer base. In 2025 the organization reports 71,600 individuals served and $924.9M in benefits screened. Pricing is not publicly disclosed and appears to follow quote-based enterprise subscription terms with multi-year contracts.

Name

Single Stop USA

Legal name

Single Stop USA Inc.

Website

https://singlestop.org

Company type

Private

Founded year

1965

Operating status

Operating

Headcount range

51–100 employees

Short description

Single Stop USA is a 501(c)(3) nonprofit operating a cloud-based benefits screening and case management platform that connects low-income individuals to public benefits across 20+ programs, serving end users via partnerships with educational institutions, credit unions, and utilities.

Ownership category

akta.pro rank

Product category

Benefits Screening and Case Management Software

NAICS

Social Assistance (624), Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Prepackaged Software (7372)

akta.pro industry

PRIMARYHLALADAJ

Care Navigation, Advocacy & Benefits Guidance Platforms

Healthcare & Life Sciences/Telehealth Platforms/Employer-Sponsored Virtual Care Platforms

SECONDARYBPAIAKAH

Healthcare-Linked Social Benefits Administration (e.g., Medicaid/Means-Tested Health Coverage)

Business & Public Services/Public Sector & Government Administration/Social Security, Benefits & Welfare Administration

Keywords

• Benefits screening platform
• Case management software
• Public benefits access
• Social services technology
• Community resource mapping

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Platform Licensing to Partners: Single Stop provides its benefits screening and case management platform to partner organizations including educational institutions, credit unions, and utilities. Revenue appears to come from licensing agreements with these B2B partners who use the platform to serve their end users.
2. Direct Services: Provides direct services including tax preparation through VITA program and healthcare enrollment assistance through Navigator Program. EIN 20-8837690 indicates 501(c)(3) nonprofit status.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Single Stop USA operates a cloud-based benefits eligibility screening and case management platform that helps partner organizations connect low-income individuals to more than 20 public benefit programs, including SNAP, Medicaid, utility assistance, housing support, and childcare programs. The platform centralizes program eligibility data, integrates with a 600,000-resource community map powered by Findhelp, and provides partner organizations with dashboards for client case tracking, reporting, and KPI monitoring. Single Stop also delivers direct services such as free tax preparation through one of the nation's five largest VITA programs and healthcare enrollment assistance through a state-certified Navigator Program.

Product overview

Single Stop USA offers a unified platform combining benefits screening and case management with specialized service modules. The core Benefits Screening and Case Management Platform integrates the Screener and Resources tool for eligibility identification, Case Management and Reporting for partner organizations, and a Community Resource Map powered by Findhelp connecting users to 600,000+ local resources. Direct service offerings include healthcare enrollment support through the Navigator Program, ABD Medicaid assistance, NYC Care guidance, and VITA tax preparation services—one of the five largest in the nation. The platform serves educational institutions, financial services organizations, utilities, and direct service populations through partner integrations.

Differentiator

Problem solved

Functional benefit

Products and services

• Benefits Screening and Case Management Platform Centralized digital platform that provides benefit eligibility screening, case management, and reporting tools for partner organizations to help clients access government benefits and community resources. Features include client profile management, real-time case status tracking, activity history, demographic insights, KPI dashboards, and report generation.
• Screener and Resources Benefits screening tool that asks users quick questions and instantly generates a personalized list of programs they qualify for, including SNAP, Medicaid, utility assistance, and other poverty relief programs. Includes step-by-step application guides and an interactive map for local resources.
• Case Management and Reporting Secure case management module that enables partner organizations to manage client cases, track progress, view complete activity histories, and generate reports with filters by date and demographic categories. Includes program analytics and KPI tracking dashboards.
• Community Resource Map Interactive map feature powered by Findhelp that connects users to approximately 600,000 local resources and services in their area, enabling navigation to nearby community support programs.
• Navigator Program State-certified Navigator Program providing one-on-one assistance with Medicaid and low-income healthcare program applications, including Medicaid, Child Health Plus, the Essential Plan, and Qualified Health Plans through the New York State of Health Marketplace.
• Aged, Blind & Disabled (ABD) Medicaid Program Support Assistance for older adults (65+) and people with disabilities to access non-MAGI Medicaid, covering long-term care, home care, personal assistance, and prescription drugs through New York State's ABD Medicaid program.
• NYC Care Assistance Support for New Yorkers not eligible for public insurance, including undocumented individuals, to access low- or no-cost healthcare through NYC Health + Hospitals' NYC Care program, including primary care, mental health support, specialty services, and prescription medications.
• VITA Tax Program Volunteer Income Tax Assistance program that is the fifth largest in the country, providing free tax preparation services, helping clients claim tax refunds, child tax credits, and other tax-related benefits. In 2024, managed $5.4M in value of tax preparation services and $623.2M in tax refunds received.

Quantifiable outcome

• 71.6K individuals served in 2025 with $924.9M in benefits screened and average household eligibility of $24.7K
• +4 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature6 records

Partnerships

Eleven partnerships are on record, tiered flagship and core.

• Navy Federal Credit UnionflagshipStrategic or Co-development Partner · 3 March 2026Single Stop announced a partnership with Navy Federal Credit Union, marking its first collaboration with a credit union, to help support Navy Federal's over 15 million members through benefits and resource screening technology. The integration aims to identify eligibility for public benefits, enhancing members' financial stability and resilience.
• Mantra HealthcoreStrategic or Co-development Partner · 13 March 2025Single Stop and Mantra Health announced a partnership to support student mental health and basic needs. The partnership combines mental health services with benefit screening to provide holistic support for students.
• UpswingcoreStrategic or Co-development Partner · 28 January 2025Upswing and Single Stop announced a partnership to empower marginalized students through integrated student support services combining academic and basic needs resources.
• Pepco HoldingscoreGTM or Marketing PartnerPepco Holdings is a major utility company partner using Single Stop to help utility customers access public benefits and reduce energy burden.
• Baltimore Gas and Electric (BGE)coreGTM or Marketing PartnerBaltimore Gas and Electric partners with Single Stop to help residential customers identify and access energy assistance programs and other benefits.
• EPCORcoreGTM or Marketing PartnerEPCOR uses Single Stop's platform to help customers access benefits and reduce utility costs through integrated benefit screening.
• EntergycoreGTM or Marketing PartnerEntergy partnered with Single Stop as part of year-round customer assistance programs. Entergy's service territory includes Arkansas, Louisiana, Mississippi, and Texas. Single Stop connects Entergy customers to emergency bill payment assistance and broader social services.
• Findhelp.orgcoreTechnology or IntegrationFindhelp.org is used in partnership with Single Stop to facilitate self-referrals or referrals from case managers for benefits and services. Their Community Resource Map powers Single Stop's access to 600K+ local resources.
• Fedcap GroupflagshipOthersSingle Stop is a member of The Fedcap Group, a parent organization that strengthens communities by creating economic independence for people. Fedcap Group awarded £233 million (US $330 million) to deliver UK Government's Back to Work Scheme.
• NYC Department of Health and Mental HygienecoreStrategic or Co-development PartnerSingle Stop participates in the Harlem Health Advocacy Partners (HHAP) program in partnership with the NYC Department of Health and Mental Hygiene to reduce health disparities in NYCHA developments in Harlem.
• NYC Health + HospitalscoreStrategic or Co-development PartnerSingle Stop helps individuals assess eligibility for NYC Care, a program offered by NYC Health + Hospitals that provides low- or no-cost healthcare for New Yorkers not eligible for public insurance.

Scale indicators16 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Findhelp (formerly Aunt Bertha): Findhelp operates one of the largest social-care referral networks in the U.S., connecting individuals to community and government programs via a directory of millions of resources. It is both Single Stop's integration partner (powers Single Stop's 600K-resource Community Resource Map) and its closest functional peer in community-resource discovery and referral workflows serving social services agencies, healthcare systems, and educational institutions.
• 211 (United Way): 211 is a free, confidential service funded in part by United Way that provides information and referral for essential community services, including government benefits. It is comparable to Single Stop's community resource and benefits-navigation layer and is often a downstream destination for Single Stop-screened users needing live assistance.
• Benefits Data Trust: Benefits Data Trust is a national nonprofit focused on connecting eligible individuals to public benefits through data-driven outreach, screening, and application assistance. It is a direct peer to Single Stop in the benefits-eligibility-screening and application-navigation space, serving state agencies, utilities, and human services organizations with similar outcome-based metrics around dollars unlocked.

Broad incumbents

• Maximus: Maximus is a large government-services contractor operating eligibility and enrollment services for Medicaid, SNAP, TANF, and other public benefit programs across U.S. states. It is comparable to Single Stop's Navigator Program and benefits-enrollment service line, though at vastly greater scale and with a direct state-government contract model rather than B2B partner distribution.
• Conduent: Conduent provides business process services and technology for government health and human services programs, including eligibility determination, enrollment, and case management for Medicaid and other benefits. It is comparable to Single Stop's case-management and benefits-administration platform layer, with the key distinction that Conduent typically contracts directly with state agencies while Single Stop distributes through educational and financial-services partners.
• Code for America: Code for America is a nonprofit technology organization that builds digital tools to modernize access to public benefits (e.g., GetCalFresh, ClearMyRecord). It is comparable to Single Stop as a tech-enabled nonprofit improving benefits access, but operates at the application-level for specific federal programs rather than as a multi-program screening platform serving institutional partners.

Emerging players

• Civilla: Civilla is a nonprofit product studio that partners with state and local governments to redesign benefits eligibility and application experiences (e.g., Michigan's MI Bridges). It overlaps with Single Stop in the benefits-eligibility UX space but focuses on direct government partnerships rather than B2B distribution through educational institutions, credit unions, and utilities.
• Starbridge Partners: Starbridge Partners is a public-benefits technology firm that helps financial institutions and employers deliver benefit-access programs to their members and employees. It is comparable to Single Stop's emerging credit-union and employer-distributed benefits-navigation motion, particularly around financial-services channel partnerships.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/SingleStop
• Facebookfacebook.com/singlestopusa
• LinkedInlinkedin.com/company/single-stop-usa

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Single Stop USA