Signature Performance
- Company typePrivate
- Founded2004
- HeadquartersOmaha, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
Signature Performance firmographics
Firmographics- Name
- Signature Performance
- Legal name
- Signature Performance, Inc.
- Website
- https://signatureperformance.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Ownership category
- akta.pro rank
Signature Performance industry classification
Industry- Product category
- Healthcare Revenue Cycle Management
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320), Office Administrative Services (5611)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Claims Management, Scrubbing & Clearinghouse (HLACACAB)
- akta.pro secondary industry
- Utilization Review & Prior Authorization Support (BPAAAFAF)
Keywords
Where Signature Performance is headquartered
LocationHeadquarters
- HQ city
- Omaha
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Signature Performance business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Managed Services: Ongoing managed service contracts providing healthcare administrative services including claims processing, revenue cycle management, and customer experience center solutions. Delivered as subscription-based arrangements with government and commercial healthcare organizations.
- Federal Healthcare Solutions: Comprehensive federal healthcare administrative services including ClaimsXM, Customer Experience Center, and WorkflowXM solutions for government agencies such as VA, DHA, and CMS.
- Advisory and Consulting Services: Revenue cycle advisory solutions, EHR/EMR implementation consulting, client delivery and advisory services for healthcare organizations seeking operational improvements.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels8 records
Signature Performance product offering
Product offeringCore offering
Signature Performance provides managed healthcare administrative services to federal agencies and commercial payers and providers, anchored by its ClaimsXM FedRAMP-authorized claims processing platform. The portfolio also includes the 24/7 Customer Experience Center, WorkflowXM workflow automation, and Revenue Cycle Advisory and Managed Services, designed to reduce administrative costs, accelerate claims adjudication, and ensure regulatory compliance for healthcare organizations.
Product overview
Signature Performance offers a portfolio of healthcare administrative solutions organized around two primary market segments: Federal and Public Health Solutions and Healthcare Provider Solutions. The core platform is ClaimsXM, a FedRAMP-authorized claims processing and administration solution that integrates claims processing software (Cognizant's TriZetto Facets), hosted on Microsoft Azure Government Cloud. This platform is complemented by WorkflowXM for workflow automation, the Customer Experience Center for 24/7 contact center operations, and managed services for revenue cycle outsourcing. For healthcare providers, Signature offers advisory and managed services to optimize revenue cycle operations. The company also provides healthcare IT services including information security, data engineering, configuration, and application administration, as well as consulting services for EHR/EMR implementation and client delivery.
Differentiator
Problem solved
Functional benefit
Brands
- ClaimsXM: A next-generation, scalable managed service solution that integrates claims administration and customer service to ensure timely and accurate payment of healthcare claims. FedRAMP authorized, hosted on Microsoft Azure Government Cloud, powered by Cognizant's TriZetto Facets core administrative platform.
- WorkflowXM
- Customer Experience Center (CEC)
Products and services
- ClaimsXM A FedRAMP-authorized claims processing and administration platform that automates, streamlines, and optimizes the healthcare claims lifecycle. Built on Cognizant's TriZetto Facets core administrative platform and hosted in Microsoft Azure Government Cloud. Delivers 99.9% processing accuracy, 94%+ auto-adjudication rates, and a consistent two-day clean claim rate for federal and commercial healthcare clients.
- WorkflowXM A workflow automation and management solution offered as part of Signature Performance's Federal and Public Health Solutions suite, designed to help healthcare organizations streamline administrative processes and improve operational efficiency.
- Customer Experience Center (CEC) A 24/7 contact center solution supporting healthcare providers, payers, and patients with claims inquiries, claims resolution, referral management, and care coordination. Operates around the clock with over 1,000 representatives, having answered more than 17 million inbound calls since 2019 while maintaining 96%+ customer satisfaction ratings and 88%+ first call resolution rates.
- Revenue Cycle Advisory Solutions Consulting and advisory services helping healthcare organizations optimize their revenue cycle operations, improve financial performance, and reduce administrative burdens. Includes EHR/EMR implementation consulting and operational improvement advisory for healthcare providers and payers.
- Revenue Cycle Managed Services Outsourced revenue cycle management services that handle ongoing claims processing, billing, and collections operations for healthcare providers and payers. Delivered as subscription-based managed service contracts.
Quantifiable outcome
- 99.9% claims processing accuracy rate
- +6 more outcomes
Companies that use Signature Performance
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Signature Performance technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Signature Performance partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft Azure Government Cloud provides the infrastructure foundation for ClaimsXM platform, offering a highly secure and compliant environment specifically designed for U.S. government agencies. Azure Government ensures sensitive data is protected with the highest levels of security, enabling seamless scalability, reliability, and enhanced performance.
- Cognizant (TriZetto)coreCognizant's TriZetto Facets core administrative platform powers ClaimsXM claims processing, along with TriZetto NetworX Pricer, program code, and business rules. This collaboration supports authorized users' operation and management of customer claims processing activities with all data hosted in Microsoft Azure Government Cloud.
Scale indicators13 records
Recent moves5 records
Expansion highlights5 records
Signature Performance competitors and assessment
Company assessmentDirect peers
- Conduent: Large government-focused BPO provider with a significant healthcare claims processing and member services franchise serving federal and state agencies. Directly comparable business model in government healthcare administrative services with overlapping federal agency customers.
- Maximus: Federal health and human services contractor operating large-scale contact centers and claims/customer service operations for agencies including CMS and VA. Directly comparable delivery model and federal customer overlap with Signature Performance.
- Booz Allen Hamilton: Major federal health IT and consulting contractor supporting VA, DHA, and CMS on modernization, analytics, and program management. Overlapping federal healthcare customer base with adjacent managed services and technology capabilities.
- Guidehouse: Federal health consulting and managed services firm (formerly PwC Public Sector) with deep payer-provider-government healthcare practice. Comparable federal healthcare customer base and overlap in RCM advisory and managed services.
- NTT DATA Federal Services: Federal health IT contractor providing claims processing, system integration, and program support to CMS and other agencies. Direct competitor in federal healthcare claims administration with comparable technology-led managed services offerings.
- ICF International: Federal health and civilian services contractor with RCM, analytics, and program support offerings for HHS, CMS, and state Medicaid agencies. Comparable mix of federal health consulting and managed services.
Broad incumbents
- Cognizant: Owns the TriZetto Facets platform that powers ClaimsXM and also operates a large federal and commercial healthcare IT services practice. Direct technology partner but also a competitive incumbent offering end-to-end healthcare administrative services at greater scale.
- Optum: Largest healthcare services and RCM/analytics franchise in the U.S., serving payers, providers, and government programs. Overlapping RCM and claims processing capabilities though operating at vastly greater scale and across a broader portfolio.
- Accenture Federal Services: Federal consulting and technology services arm of Accenture with significant federal healthcare modernization work. Competes for large federal health contracts while operating at much greater scale and with broader digital transformation capabilities.
Emerging players
- Waystar: Commercial healthcare RCM technology platform offering cloud-based claims management, clearinghouse, and patient payment solutions. Adjacent RCM technology category though primarily commercial-focused with limited federal footprint today.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Signature Performance social profiles
Digital presenceSignature Performance compliance and trust
Trust signalCompliance4 records
Signature Performance financial estimates
Financial estimateRevenue estimate
Valuation estimate
Signature Performance leadership team
Management profileNumber of profiles
Profiles8 records
Signature Performance subsidiaries and ownership
Company hierarchySubsidiaries1 record
Signature Performance funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Signature Performance M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Signature Performance
What does Signature Performance do?
Signature Performance provides managed healthcare administrative services to federal agencies and commercial payers and providers, anchored by its ClaimsXM FedRAMP-authorized claims processing platform. The portfolio also includes the 24/7 Customer Experience Center, WorkflowXM workflow automation, and Revenue Cycle Advisory and Managed Services, designed to reduce administrative costs, accelerate claims adjudication, and ensure regulatory compliance for healthcare organizations.
Is Signature Performance a public or private company?
Signature Performance is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Signature Performance founded?
Signature Performance was founded in 2004. It employs 1,001 to 5,000 people.
Where is Signature Performance based?
Signature Performance is headquartered in Omaha, United States, in the North America region.
How does Signature Performance make money?
Three revenue lines are on record. Managed Services are the primary driver. The others are federal Healthcare Solutions and advisory and Consulting Services.
Who are Signature Performance's main competitors?
Direct peers on record are Conduent, Maximus, Booz Allen Hamilton, Guidehouse, NTT DATA Federal Services and ICF International. Broad incumbents are Cognizant, Optum and Accenture Federal Services. Waystar is listed as an emerging player.
Does Signature Performance have an API?
No public API is recorded for Signature Performance.
What industry is Signature Performance in?
Signature Performance's product category is Healthcare Revenue Cycle Management. Its primary akta.pro industry code is HLACACAB, Claims Management, Scrubbing & Clearinghouse, with a secondary code of BPAAAFAF, Utilization Review & Prior Authorization Support. Its NAICS code is 522320 and its SIC code is 7370.