Encartele

What Encartele does

Encartele is a privately held, founder-led technology company founded in 2004 and headquartered in the Omaha, Nebraska metropolitan area, operating a family of four purpose-built brands targeted primarily at the U.S. corrections industry. Its core platform, CID Net, is the company's proprietary Internet Applications Provider (IAP) architecture for corrections — an internet-based system that replaces legacy wall-mounted inmate phones with rugged handheld devices assigned to incarcerated individuals, supporting secure messaging, video visitation, and digital services; CID Net is deployed across more than 450 correctional facilities nationwide and uses usage-based billing in place of per-minute rounded charges. Encartele has extended the platform with three additional brands: CID Sense (smart indoor air quality sensors with active ionization, deployed in correctional facilities and adjacent public-serving institutions such as schools, offices, hospitals, child care, and senior care), CID Space (a digital ecosystem for justice-impacted communities offering social and financial tools), and CID Shield (a secure, invite-only intelligence-sharing and professional networking platform for corrections staff).

The company's business model blends B2B subscription contracts with correctional facilities, usage-based consumer fees from friends and family via the mycid.net portal, hardware sales and managed services for IAQ deployments, and engagement programs supported by an annual customer event (The Cuffs Classic). Its go-to-market is direct enterprise sales to jail administrators, sheriffs, wardens, and IT directors, supplemented by self-serve consumer onboarding and community-led distribution through CID Shield. Encartele is led by business owner Scott Moreland and operates with 11-50 employees; the company has not disclosed external funding, revenue, or ownership structure beyond founder leadership.

Name

Encartele

Legal name

Encartele

Website

https://encartele.net

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Encartele is a privately held Nebraska-based technology company operating a family of four brands (CID Net, CID Sense, CID Space, CID Shield) that deliver inmate communications, indoor air quality monitoring, and professional networking primarily to U.S. correctional facilities and adjacent public-serving institutions.

Ownership category

akta.pro rank

Product category

Correctional Facility Communications & Inmate Connectivity Technology

NAICS

Investigation, Guard, and Armored Car Services (56161)

akta.pro primary industry

Secure/Encrypted Messaging (BPAMACAG)

akta.pro secondary industry

Electronic Monitoring & Community Corrections Services (Ankle Monitoring, Probation Support) (BPAKANAF)

Keywords

• Inmate communications
• Correctional facility technology
• Inmate connectivity services
• Indoor air quality monitoring
• Corrections industry solutions

Headquarters

HQ city

La Vista

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Supply Chain, Infrastructure

Revenue model

1. Correctional Facility Communication Services (CID Net): Recurring contracts with correctional facilities for the IAP platform, messaging, video visitation, and digital services, bundled with rugged handheld devices deployed to incarcerated individuals.
2. Usage-Based Connectivity Fees (Friends & Family): End-user families and friends pay for connectivity services through mycid.net; charges are based on actual time used rather than per-minute rounded billing — a usage-based consumer revenue stream.
3. Indoor Air Quality Hardware, Monitoring, and Services (CID Sense): Sale or lease of smart IAQ sensors and ionization devices plus ongoing monitoring, dashboards, and automation services for correctional facilities, schools, offices, hospitals, child care, and senior care.
4. IAQ Managed Monitoring Services: Recurring managed-services revenue from facilities subscribing to environmental monitoring, automated HVAC controls, and compliance reporting.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Encartele provides a suite of technology products for the corrections industry, led by CID Net — its proprietary Internet Applications Provider (IAP) platform that delivers secure messaging, video visitation, and digital services to incarcerated individuals through assigned rugged handheld devices deployed in correctional facilities. Complementary products include CID Sense for indoor air quality monitoring and ionization, CID Space as a digital community ecosystem for incarcerated individuals and families, and CID Shield as an invite-only professional networking platform for corrections staff.

Product overview

Encartele is a family of purpose-built technology brands serving the corrections community and adjacent public-serving institutions, organized as a platform-plus-modules architecture rather than a single unified product. The core platform is CID Net, the company's secure Internet Applications Provider (IAP) for corrections that delivers messaging, video visitation, and digital services through assigned rugged handheld devices to incarcerated individuals across more than 450 facilities. CID Sense is an add-on module providing indoor air quality (IAQ) monitoring and ionization, whose sensor data is accessible through the CID Net platform (as demonstrated in the Bedford County incident response). CID Space is a complementary digital ecosystem module focused on justice-impacted community engagement, financial tools, and resource access for incarcerated individuals and their families. CID Shield is a separate secure, invite-only professional networking and intelligence-sharing sub-brand for corrections staff. All four brands sit under the Encartele parent identity and share a common mission of using technology to connect, inspire, and disrupt the corrections industry.

Differentiator

Problem solved

Functional benefit

Brands

• CID Net: Internet Applications Provider (IAP) for corrections; the first IAP in the corrections industry, delivering secure, internet-based communication and digital services (messaging, video visitation) trusted by over 450 facilities nationwide.
• CID Sense
• CID Space
• CID Shield

Products and services

• CID Net Encartele's flagship secure connectivity platform and the first Internet Applications Provider (IAP) built for corrections. It delivers messaging, video visitation, and digital services through assigned rugged handheld devices to incarcerated individuals in over 450 correctional facilities nationwide, replacing legacy wall-mounted inmate phones with internet-based applications and offering fair, per-second-only pricing instead of legacy per-minute rounded billing.
• CID Sense An advanced indoor air quality (IAQ) monitoring and improvement system using smart sensors and ionization devices to continuously measure particulate matter, CO2, humidity, VOCs, temperature, and noise, with intuitive real-time dashboards and automated reporting. Deployed in correctional facilities and adjacent public-serving institutions including offices, schools, hospitals, childcare, and senior care settings.
• CID Space A digital ecosystem and engagement portal (web and app) for justice-impacted communities, providing incarcerated individuals and their families with social-networking-style connection tools, access to educational and supportive resources, and financial/community engagement features designed to preserve relationships and build stability during and after incarceration.
• CID Shield A secure, invite-only professional networking and intelligence-sharing platform exclusively for corrections staff, enabling cross-facility and cross-jurisdiction collaboration, sharing of news, intelligence, curated resources, and best practices within a controlled private community.

Quantifiable outcome

• Reduced CO₂ levels by 165 ppm; over $23,250 in annual energy savings; eliminated 210+ hours of manual work per year (East Porter Schools, CID Sense deployment).
• +4 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Two partnerships are on record, tiered minor / regulatory reference and flagship / co-development reference.

• Hamilton Relay / Washington Relay Serviceminor / regulatory referenceOthersEncartele's Legal page provides Washington Relay (operated by Hamilton Relay) contact information to comply with state telecommunications relay service disclosure requirements. This is a regulatory reference rather than a commercial partnership.
• Pottawattamie County Jail (Iowa)flagship / co-development referenceStrategic or Co-development PartnerPottawattamie County Jail partnered with Encartele in May 2023 to transition to CID Net. The collaboration produced the standard Handheld Device Policy framework (deployment, charging, collection, and management) that became Encartele's reference playbook for future facility rollouts.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Awair: Indoor air quality monitoring company serving offices, schools, and healthcare facilities. Comparable to CID Sense's commercial IAQ use cases outside corrections, with overlapping dashboard and sensor-product design.
• Corrisoft: Provider of corrections case-management and reentry technology with messaging and engagement tools for justice-involved individuals. Overlaps with Encartele's CID Net and CID Space offerings, particularly in digital engagement for incarcerated populations.
• Airthings: Commercial indoor air quality monitoring vendor with sensors and dashboards for offices, schools, and homes. Comparable to Encartele's CID Sense on sensor-based IAQ monitoring and dashboards, though without the corrections specialization.

Direct peers

• IC Solutions: Inmate communications vendor providing phone, video visitation, messaging, and commissary technology to correctional facilities. Directly comparable to Encartele on customer segment, product mix, and corrections-only focus.
• Pay Tel Communications: Established provider of inmate telephone, messaging, video visitation, and inmate tablets to county jails and detention centers. Closely comparable to Encartele's CID Net on target customer, product scope, and usage-based billing model.
• ViaPath Technologies (formerly Securus Technologies): Largest US provider of inmate telephone, messaging, and video visitation services to correctional facilities. Directly competes with Encartele's CID Net platform across the same county-jail and state-corrections customer base, but with substantially broader scale and product breadth.
• Global Tel*Link (GTL / ViaPath合并 entity): Major inmate communications and corrections technology vendor offering phone, messaging, video visitation, and tablets. Competes head-to-head with Encartele on the same RFPs at county and state correctional agencies nationwide.
• JPay (now part of Securus / ViaPath): Inmate-facing services platform offering email, video visitation, commissary ordering, and education content. Directly comparable to Encartele's CID Net on inmate-facing communication and engagement services, though operated by a much larger parent.

Broad incumbents

• Renesas / Honeywell Building Technologies (representative IAQ incumbent): Large building-automation incumbents (exemplified by Honeywell) that dominate commercial IAQ, HVAC controls, and indoor environmental monitoring in schools, hospitals, and offices — the same adjacent verticals Encartele's CID Sense targets.
• Tyler Technologies (Corrections / Odyssey): Large public-sector software company whose Odyssey suite includes offender management, jail management, and corrections technology. Competes with Encartele as an established, broad incumbent serving the same government customers with adjacent software capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/encartele
• LinkedInlinkedin.com/company/encartele
• Xx.com/encartele

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Encartele