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Touring Club Switzerland

Full company profile

uuid000bm4a

Namestring
Touring Club Switzerland
Legal namestring
Touring Club Schweiz
Websiteurl
tcs.ch
Company typeenum
Private
Founded yearint
1895
Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
1,001–5,000
akta.pro rankint
HeadquartersVernier, Switzerland
HQ citystring
Vernier
HQ countrystring
Switzerland
HQ regionstring
Europe
Markets served

Serves global market

Offices8 records

Each record includes

City, Country, Type, Description, Source

Keyword5 values
automobile club services, roadside assistance, mobility services, vehicle inspection, travel insurance
Industry1 code
1Travel Subscription, Membership & Deal Clubs
CodeTHAKAAALPrimaryYes
NAICS code2 codes
  • Tour Operators56152
  • RV (Recreational Vehicle) Parks and Recreational Camps72121
SIC code1 code
  • Services-Membership Organizations8600
Product category
Automobile Club Services
Revenue model5 records
1Membership Fees
TypeSubscription Recurring
Description

Annual membership fees from over 1.65 million members in various tiers (Basis, Grenzgänger, Camping memberships)

tcs.ch
2Vehicle Services
TypeProfessional Services
Description

Revenue from vehicle inspections, technical centers, driving courses, and vehicle testing services

tcs.ch
3Insurance Products
TypeSubscription Recurring
Description

Vehicle insurance, legal protection insurance, velo insurance, and emergency protection products

tcs.ch
4Camping Operations
TypeSubscription Recurring
Description

26 TCS camping sites and 6 camping clubs generating overnight stays and related services

tcs.ch
5Credit Card Products
TypeTransaction Fee
Description

TCS Member Mastercard with transaction-based revenue sharing

tcs.ch
Marketing channels7 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels6 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Pricing details3 tiers
1Basis Membership - Core membership with roadside assistance and legal protection
ModelSubscriptionBilling cadenceAnnual
Notes

Standard membership tier providing core TCS services including best roadside assistance in Switzerland, free legal advice, and member discounts

tcs.ch
2Camping Membership - Specialized membership for camping enthusiasts
ModelSubscriptionBilling cadenceAnnual
Notes

Dedicated camping membership with access to TCS camping sites and exclusive camping club benefits

tcs.ch
3Grenzgänger Membership - For cross-border commuters
ModelSubscriptionBilling cadenceAnnual
Notes

Specialized membership tier designed for cross-border workers with tailored mobility services

tcs.ch
GTM typeB2C
B2C
Offering typeServices
Services
Brand1 of 7 records shown
1TCS Camping
Description

TCS camping membership and camping-related services including camping sites

tcs.ch
+6 more records
Core offering1 text field

Touring Club Switzerland (TCS) is a non-profit Swiss mobility association founded in 1895, providing roadside assistance, vehicle testing, driving courses, travel insurance, camping services, and member benefits to approximately 1.65 million members. It operates 23 regional sections with 45 contact points and offers tiered membership packages (Basis, Grenzgänger, Camping) along with partner credit card and insurance products.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 4 values shown
  • 368,000 roadside assistance deployments annually
+3 more records
Product overview1 text field

Touring Club Switzerland (TCS) is a Swiss mobility club offering a comprehensive platform of products and services. The core offering is the TCS Membership (Basis, Grenzgänger, and Camping variants) providing roadside assistance, legal consultation, and member benefits. The product portfolio includes: Pannenhilfe (breakdown assistance) for cars, motorcycles, bicycles, campers and homes; TCS ETI Schutzbrief (travel protection); vehicle and legal protection insurances; TCS Member Mastercard; and Veloversicherung (bicycle insurance). Digital offerings include the TCS App with travel safety and traffic information, E-Charge App for electric vehicles, TCS Benzinpreis-Radar (fuel price comparison), and Park & Pay (parking). TCS operates 19 Technical Centers providing vehicle inspections and MFK tests, and maintains 26 TCS Camping sites and 6 camping clubs. The acquired TCS Velocorner platform serves as Switzerland's largest online bicycle marketplace. Additional services include driving courses, tire testing programs, ambulance and rescue services with 22 logistics bases, and TCS Drone operations for cargo transport. The organization spans 23 sections across Switzerland with 45 contact points, 17 driving training centers, and 8 legal service centers.

Product and service11 records
1TCS Membership - Basis
CategoryMembership
Description

Core membership tier for individual Swiss motorists and mobility users, providing foundational TCS benefits including roadside assistance, member discounts, and access to TCS services.

2TCS Membership - Grenzgänger
3TCS Membership - Camping
4Roadside Assistance and Breakdown Service
CategoryAutomotive Assistance
Description

24/7 emergency roadside assistance including towing, breakdown help, and recovery for member vehicles in Switzerland and across Europe. Available to individual members and other motorists.

5Vehicle Technical Inspection
6Driving Courses and Driver Training
7Travel and Mobility Insurance
8TCS Partner Credit Card
9TCS Camping Sites
10Velocorner Online Camping Marketplace
CategoryDigital Marketplace
Description

Online marketplace platform acquired by TCS in January 2023 that aggregates third-party campsite listings and allows consumers to discover and book camping stays.

11Ambulanz und Rettungsdienst Sense
Scale indicator10 records

Each record includes

Type, Value, Description, Source

Partnership5 partners
Strategic tierCoreTypeStrategic or Co-development PartnerAnnounced on2023-01-31
Description

TCS acquired a majority stake in velocorner.ag, Switzerland's largest online bicycle marketplace. The acquisition aims to strengthen TCS offerings in the cycling sector and promote velomobility services. An initial 10% stake was purchased in March 2022 before the majority stake acquisition. Velocorner.ch has over 40,000 listed bikes and connects more than 400 bike shops across Switzerland.

Strategic tierCoreTypeStrategic or Co-development Partner
Description

TCS expanded its ambulance services through the acquisition of Ambulanz und Rettungsdienst Sense, strengthening TCS Ambulance operations and emergency medical transport capabilities.

Strategic tierMinorTypeImplementation/ SI/ Consulting Partner
Description

Kellerhals Carrard served as legal advisor to velocorner.ag during the TCS acquisition transaction.

4Swiss Moto
Strategic tierMinorTypeStrategic or Co-development Partner
Description

Partnership with Swiss Moto for motorcycle training events and the TCS Drive Camp in Ticino.

tcs.ch
5Swiss Federal Council (Bundesrat)
Strategic tierMinorTypeOthers
Description

TCS engages with Swiss government consultations on infrastructure expansion (infrastructure step 2027) affecting roads, rail, and urban areas.

finanznachrichten.de
Recent move6 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight6 records

Each record includes

Type, Description

Peers10 records
TypeBroad incumbent
Description

The dominant US mobility club (~60M members) providing roadside assistance, insurance, travel, and financial services. A much larger broad incumbent that validates TCS's business model at scale and is often cited as a global benchmark for member-based mobility economics.

2ACS (Auto Club der Schweiz)
TypeDirect peer
Description

Switzerland's second large mobility club, directly competing with TCS for Swiss motorists via roadside assistance, insurance, and travel services. Operates in the same geographic market with a very similar product mix, making it the closest head-to-head competitor.

3TCV (Touring Club Vaduz / Liechtenstein)
TypeRegional player
Description

The mobility club of Liechtenstein and the only other Touring Club-branded organization in the DACH region. Operates in a very small adjacent market and collaborates with TCS on cross-border member services.

TypeDirect peer
Description

Italian national automobile club with roadside assistance, travel, insurance, and driver-training services. A fellow FIA-affiliated mobility club and the most direct Mediterranean analog of TCS in scale and service breadth.

TypeDirect peer
Description

Dutch mobility and travel association with roadside assistance, insurance, travel, and camping products. Operates an integrated member-services platform very similar in scope to TCS, including camping and travel services bundled into membership tiers.

TypeDirect peer
Description

Germany's largest mobility club (~21M members) and the European benchmark for the membership-based roadside-assistance, insurance, and travel-services model. ADAC mirrors TCS's product set (Pannenhilfe, insurance, travel protection, technical centers, publications) and competes for the same cross-border member relationships in the DACH region.

TypeDirect peer
Description

Spanish mobility club with roadside assistance, insurance, travel, and technical services. Comparable to TCS as a regional mobility club that has expanded beyond pure roadside services into integrated member services and digital platforms.

TypeEmerging player
Description

Switzerland's leading carsharing cooperative, offering an alternative to private car ownership. Represents the multimodal mobility shift that could erode TCS's traditional member base while also being a potential partner or acquisition target for TCS's MaaS ambitions.

TypeDirect peer
Description

Austrian mobility club with roadside assistance, insurance, travel services, and technical centers serving ~2.3M members. Closest direct analog to TCS within the German-speaking mobility-club ecosystem and a frequent partner for cross-border breakdown coverage in DACH.

TypeDirect peer
Description

UK roadside-assistance and motoring-services brand owned by the same group as the European-wide mobility platform. Closely comparable to TCS on the core Pannenhilfe product and on the insurance, legal, and recovery add-ons attached to membership.

Market position
Strengths5 records

Each record includes

Headline, Details, Source

Weaknesses5 records

Each record includes

Headline, Details, Source

Competitive moat5 records

Each record includes

Type, Details

Key risks6 records

Each record includes

Headline, Details, Source

Key highlights7 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers3 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment4 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile1 record

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Feature4 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles2 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

Subsidiaries1 record

Each record includes

Name, Acquired on, Relationship type, Type, Business focus

No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Touring Club Switzerland

Automobile Club Servicestcs.ch

Touring Club Switzerland firmographics

Firmographics
Name
Touring Club Switzerland
Legal name
Touring Club Schweiz
Website
https://tcs.ch
Company type
Private
Founded year
1895
Operating status
Operating
Headcount range
1,001–5,000 employees
Ownership category
akta.pro rank

Touring Club Switzerland industry classification

Industry
Product category
Automobile Club Services
NAICS
Tour Operators (56152), RV (Recreational Vehicle) Parks and Recreational Camps (72121)
SIC
Services-Membership Organizations (8600)
akta.pro primary industry
Travel Subscription, Membership & Deal Clubs (THAKAAAL)

Keywords

  • Automobile club services
  • Roadside assistance
  • Mobility services
  • Vehicle inspection
  • Travel insurance

Where Touring Club Switzerland is headquartered

Location

Headquarters

HQ city
Vernier
HQ country
Switzerland
HQ region
Europe

Offices8 records

Markets served

Touring Club Switzerland business model

Business model
GTM type
B2C
Offering type
Services
Cost components
Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

  1. Membership Fees: Annual membership fees from over 1.65 million members in various tiers (Basis, Grenzgänger, Camping memberships)
  2. Vehicle Services: Revenue from vehicle inspections, technical centers, driving courses, and vehicle testing services
  3. Insurance Products: Vehicle insurance, legal protection insurance, velo insurance, and emergency protection products
  4. Camping Operations: 26 TCS camping sites and 6 camping clubs generating overnight stays and related services
  5. Credit Card Products: TCS Member Mastercard with transaction-based revenue sharing

Pricing tiers

ModelBillingPrice
SubscriptionAnnualBasis Membership - Core membership with roadside assistance and legal protection
SubscriptionAnnualCamping Membership - Specialized membership for camping enthusiasts
SubscriptionAnnualGrenzgänger Membership - For cross-border commuters

Distribution channels6 records

Marketing channels7 records

Touring Club Switzerland product offering

Product offering

Core offering

Touring Club Switzerland (TCS) is a non-profit Swiss mobility association founded in 1895, providing roadside assistance, vehicle testing, driving courses, travel insurance, camping services, and member benefits to approximately 1.65 million members. It operates 23 regional sections with 45 contact points and offers tiered membership packages (Basis, Grenzgänger, Camping) along with partner credit card and insurance products.

Product overview

Touring Club Switzerland (TCS) is a Swiss mobility club offering a comprehensive platform of products and services. The core offering is the TCS Membership (Basis, Grenzgänger, and Camping variants) providing roadside assistance, legal consultation, and member benefits. The product portfolio includes: Pannenhilfe (breakdown assistance) for cars, motorcycles, bicycles, campers and homes; TCS ETI Schutzbrief (travel protection); vehicle and legal protection insurances; TCS Member Mastercard; and Veloversicherung (bicycle insurance). Digital offerings include the TCS App with travel safety and traffic information, E-Charge App for electric vehicles, TCS Benzinpreis-Radar (fuel price comparison), and Park & Pay (parking). TCS operates 19 Technical Centers providing vehicle inspections and MFK tests, and maintains 26 TCS Camping sites and 6 camping clubs. The acquired TCS Velocorner platform serves as Switzerland's largest online bicycle marketplace. Additional services include driving courses, tire testing programs, ambulance and rescue services with 22 logistics bases, and TCS Drone operations for cargo transport. The organization spans 23 sections across Switzerland with 45 contact points, 17 driving training centers, and 8 legal service centers.

Differentiator

Problem solved

Functional benefit

Brands

  • TCS Camping: TCS camping membership and camping-related services including camping sites
  • TCS Training
  • TCS Member Mastercard
  • TCS Velocorner
  • TCS ETI Schutzbrief
  • TCS eCharge
  • Park & Pay

Products and services

  • TCS Membership - Basis Core membership tier for individual Swiss motorists and mobility users, providing foundational TCS benefits including roadside assistance, member discounts, and access to TCS services.
  • TCS Membership - Grenzgänger
  • TCS Membership - Camping
  • Roadside Assistance and Breakdown Service 24/7 emergency roadside assistance including towing, breakdown help, and recovery for member vehicles in Switzerland and across Europe. Available to individual members and other motorists.
  • Vehicle Technical Inspection
  • Driving Courses and Driver Training
  • Travel and Mobility Insurance
  • TCS Partner Credit Card
  • TCS Camping Sites
  • Velocorner Online Camping Marketplace Online marketplace platform acquired by TCS in January 2023 that aggregates third-party campsite listings and allows consumers to discover and book camping stays.
  • Ambulanz und Rettungsdienst Sense

Quantifiable outcome

  • 368,000 roadside assistance deployments annually
  • +3 more outcomes

Companies that use Touring Club Switzerland

Customer profile

Named customers3 records

Segments4 records

Ideal customer profiles1 record

Touring Club Switzerland technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Feature4 records

Touring Club Switzerland partnerships and signals

Strategic signal

Partnerships

Five partnerships are on record, tiered core and minor.

  • velocorner.agcoreStrategic or Co-development Partner · 31 January 2023TCS acquired a majority stake in velocorner.ag, Switzerland's largest online bicycle marketplace. The acquisition aims to strengthen TCS offerings in the cycling sector and promote velomobility services. An initial 10% stake was purchased in March 2022 before the majority stake acquisition. Velocorner.ch has over 40,000 listed bikes and connects more than 400 bike shops across Switzerland.
  • Ambulanz und Rettungsdienst SensecoreStrategic or Co-development PartnerTCS expanded its ambulance services through the acquisition of Ambulanz und Rettungsdienst Sense, strengthening TCS Ambulance operations and emergency medical transport capabilities.
  • Kellerhals CarrardminorImplementation/ SI/ Consulting PartnerKellerhals Carrard served as legal advisor to velocorner.ag during the TCS acquisition transaction.
  • Swiss MotominorStrategic or Co-development PartnerPartnership with Swiss Moto for motorcycle training events and the TCS Drive Camp in Ticino.
  • Swiss Federal Council (Bundesrat)minorOthersTCS engages with Swiss government consultations on infrastructure expansion (infrastructure step 2027) affecting roads, rail, and urban areas.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Touring Club Switzerland competitors and assessment

Company assessment

Broad incumbents

  • AAA (American Automobile Association): The dominant US mobility club (~60M members) providing roadside assistance, insurance, travel, and financial services. A much larger broad incumbent that validates TCS's business model at scale and is often cited as a global benchmark for member-based mobility economics.

Direct peers

  • ACS (Auto Club der Schweiz): Switzerland's second large mobility club, directly competing with TCS for Swiss motorists via roadside assistance, insurance, and travel services. Operates in the same geographic market with a very similar product mix, making it the closest head-to-head competitor.
  • ACI (Automobile Club d'Italia): Italian national automobile club with roadside assistance, travel, insurance, and driver-training services. A fellow FIA-affiliated mobility club and the most direct Mediterranean analog of TCS in scale and service breadth.
  • ANWB (Koninklijke Nederlandse Toeristenbond): Dutch mobility and travel association with roadside assistance, insurance, travel, and camping products. Operates an integrated member-services platform very similar in scope to TCS, including camping and travel services bundled into membership tiers.
  • ADAC (Allgemeiner Deutscher Automobil-Club): Germany's largest mobility club (~21M members) and the European benchmark for the membership-based roadside-assistance, insurance, and travel-services model. ADAC mirrors TCS's product set (Pannenhilfe, insurance, travel protection, technical centers, publications) and competes for the same cross-border member relationships in the DACH region.
  • RACC (Reial Automòbil Club de Catalunya): Spanish mobility club with roadside assistance, insurance, travel, and technical services. Comparable to TCS as a regional mobility club that has expanded beyond pure roadside services into integrated member services and digital platforms.
  • ÖAMTC (Österreichischer Automobil-, Motorrad- und Touring Club): Austrian mobility club with roadside assistance, insurance, travel services, and technical centers serving ~2.3M members. Closest direct analog to TCS within the German-speaking mobility-club ecosystem and a frequent partner for cross-border breakdown coverage in DACH.
  • RAC (Royal Automobile Club): UK roadside-assistance and motoring-services brand owned by the same group as the European-wide mobility platform. Closely comparable to TCS on the core Pannenhilfe product and on the insurance, legal, and recovery add-ons attached to membership.

Regional players

  • TCV (Touring Club Vaduz / Liechtenstein): The mobility club of Liechtenstein and the only other Touring Club-branded organization in the DACH region. Operates in a very small adjacent market and collaborates with TCS on cross-border member services.

Emerging players

  • Mobility Genossenschaft: Switzerland's leading carsharing cooperative, offering an alternative to private car ownership. Represents the multimodal mobility shift that could erode TCS's traditional member base while also being a potential partner or acquisition target for TCS's MaaS ambitions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Touring Club Switzerland social profiles

Digital presence

Touring Club Switzerland financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Touring Club Switzerland leadership team

Management profile

Number of profiles

Profiles2 records

Touring Club Switzerland subsidiaries and ownership

Company hierarchy

Subsidiaries1 record

Touring Club Switzerland funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Touring Club Switzerland M&A and investment

M&A and investment

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Touring Club Switzerland

What does Touring Club Switzerland do?

Touring Club Switzerland (TCS) is a non-profit Swiss mobility association founded in 1895, providing roadside assistance, vehicle testing, driving courses, travel insurance, camping services, and member benefits to approximately 1.65 million members. It operates 23 regional sections with 45 contact points and offers tiered membership packages (Basis, Grenzgänger, Camping) along with partner credit card and insurance products.

Is Touring Club Switzerland a public or private company?

Touring Club Switzerland is a private company. It is classified as nonprofit foundation owned and is currently operating.

When was Touring Club Switzerland founded?

Touring Club Switzerland was founded in 1895. It employs 1,001 to 5,000 people.

Where is Touring Club Switzerland based?

Touring Club Switzerland is headquartered in Vernier, Switzerland, in the Europe region.

How does Touring Club Switzerland make money?

Five revenue lines are on record. Membership Fees are the primary driver. The others are vehicle Services, insurance Products, camping Operations and credit Card Products.

Who are Touring Club Switzerland's main competitors?

AAA (American Automobile Association) is listed as a broad incumbent. Direct peers are ACS (Auto Club der Schweiz), ACI (Automobile Club d'Italia), ANWB (Koninklijke Nederlandse Toeristenbond), ADAC (Allgemeiner Deutscher Automobil-Club), RACC (Reial Automòbil Club de Catalunya), ÖAMTC (Österreichischer Automobil-, Motorrad- und Touring Club) and RAC (Royal Automobile Club). TCV (Touring Club Vaduz / Liechtenstein) is listed as a regional player. Mobility Genossenschaft is listed as an emerging player.

Does Touring Club Switzerland have an API?

No public API is recorded for Touring Club Switzerland.

What industry is Touring Club Switzerland in?

Touring Club Switzerland's product category is Automobile Club Services. Its primary akta.pro industry code is THAKAAAL, Travel Subscription, Membership & Deal Clubs. Its NAICS code is 56152 and its SIC code is 8600.

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Live signals
FinanzNachrichten.de100. Reparaturstation TCS bike repAIR ist in BetriebThe Touring Club Schweiz (TCS) launched the 100th TCS bike repAIR repair station last week at the Bern Technology Park in Bern-Bümpliz, marking a milestone in the expansion of its free bicycle and small-vehicle repair station network across Switzerland.FinanzNachrichten.deUnterwegs bei Hitze: die richtigen MassnahmenThe Touring Club Switzerland (TCS) has issued a heat safety advisory for drivers as Switzerland experiences its first heat wave with temperatures exceeding 30 degrees Celsius for several days. Testing by the TCS found that vehicle interiors can heat up to 80 degrees Celsius after one hour in direct sunlight, becoming dangerous for humans and animals from 40 degrees onward. The advisory provides practical recommendations including the use of sunshades and windshield covers, which were shown to reduce dashboard temperatures by up to 40 degrees compared to vehicles without protection.blue NewsEleven kilometers of traffic jam in front of the Gotthard on the ascentAn 11-kilometer traffic jam formed in front of the Gotthard north portal on Thursday morning during Ascension Day holiday traffic, causing approximately one hour and 50 minutes of delays between Erstfeld UR and Göschenen UR. The Touring Club of Switzerland (TCS) reported the congestion, while the Federal Roads Office (Astra) had anticipated high traffic volumes ahead of the Ascension and Whitsun holiday weekends. Swiss Federal Railways (SBB) announced 40 additional trains would operate between German-speaking Switzerland and Ticino to accommodate increased travel demand.PresseportalLe TCS acquiert velocorner.ch, la principale plateforme de commerce de vélos en ligneLe Touring Club Suisse (TCS) a acquis une participation majoritaire dans velocorner AG, la principale plateforme suisse de commerce en ligne de vélos. Cette acquisition s'inscrit dans la stratégie du TCS pour renforcer sa présence dans le secteur de la mobilité douce et intégrer la plateforme à son offre pour ses 1,5 million de membres. L'objectif est de promouvoir l'achat et la vente de vélos neufs et d'occasion via un réseau de plus de 400 magasins spécialisés.SalesforceTouring Club Suisse is always on the side of its members and takes the stress out of travelTouring Club Suisse (TCS), Switzerland's largest travel insurance company with 1.5 million members, has been using Salesforce's Service Cloud and Marketing Cloud for eight years and recently revamped its platform to achieve 360-degree visibility across customer interactions. The integrated system handles up to 800,000 cases per year through omnichannel contact center operations, reducing average handling time by 22% and achieving an 85% first-time resolution rate. TCS plans to explore additional Salesforce features like Next Best Action and expand marketing automation to continue improving customer engagement.