NATEK

What NATEK does

NATEK is a privately held IT outsourcing and consulting company headquartered in Warsaw, Poland, founded in 2004 by Jean-Michel Namand in Brno, Czech Republic, originally as IBM's first delivery center in Central and Eastern Europe. The company operates from seven delivery centers across four CEE countries (Poland, Bulgaria, Czech Republic, Slovakia), employs nearly 1,000 specialists, and serves Fortune 500 customers across banking, financial services, telecommunications, insurance, healthcare, automotive, FMCG, retail, and logistics. The controlling parent is the Czech holding company JJMLE Holding s.r.o., and Arkadiusz Iłgowski was appointed CEO effective June 1, 2026.

NATEK delivers a broad service portfolio spanning Software Development, Quality Assurance, ServiceNow, RPA, BPO/Service Desk, Analytics, Cloud, Network Services, SAP (including S/4HANA), Modern Workplace, and Infrastructure, with documented capabilities including 700+ SAP environments optimized, 10M+ project development hours, and 17+ years of SAP practice. Technical integrations span SAP, ServiceNow, Salesforce, MS Dynamics, Power BI, Qlik, Tableau, UiPath, Blue Prism, and the three major hyperscalers (Azure, AWS, Google Cloud). The company is GDPR compliant and holds ISO 9001, ISO 14001, and ISO 45001 certifications.

Revenue is generated through B2B enterprise contracts delivered via three models: Staff Augmentation (individual specialists), Managed Team (full project teams with ramp-up), and Managed Services (BPO, Service Desk, infrastructure management). Go-to-market is direct enterprise sales targeting Fortune 500 buyers across multiple verticals; pricing is not publicly disclosed and contracts include B2B structures such as Contract of Work, Student Contract, and Freelance arrangements. Customer outcomes cited include 75% five-year retention, 94% client recommendation rate, and case-study metrics such as 30% cost savings, 47% headcount reduction with 25% productivity gain, and 50% process effectiveness improvement via RPA. No public funding rounds, M&A transactions, or IPO activity are disclosed.

Name

NATEK

Legal name

NATEK Poland Sp. z o.o.

Website

https://natek.eu

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

251–500 employees

Short description

NATEK is a privately held IT outsourcing firm headquartered in Warsaw, Poland, operating 7 nearshore delivery centers across CEE with nearly 1,000 employees serving Fortune 500 clients in banking, telecom, healthcare, and automotive via staff augmentation, managed teams, and managed services delivery models.

Ownership category

akta.pro rank

Product category

IT Outsourcing Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industries

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• IT outsourcing services
• Staff augmentation
• Managed services
• Software development
• Cloud migration

Headquarters

HQ city

Warsaw

HQ country

Poland

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. IT Staff Augmentation: Providing wide range of technical competences of IT specialists based on defined client requirements. Clients receive necessary competencies for their projects while NATEK handles recruitment, HR, and administrative tasks.
2. Managed Team Services: Building full teams for clients with proper ramp-up plans, competencies, and project management. NATEK supports projects with resources and advice on project improvements.
3. Managed Services: Services built around client's organization and needs leveraging existing knowledge, quick service ramp-up and full service management. Includes BPO, Service Desk, Infrastructure management.
4. Software Development: Custom software development, refactoring, and application adjustments. Development teams of specialists for planning automation, orchestration, and HW/SW integration.
5. Quality Assurance Services: QA and testing services including functional testing, usability testing, security testing, performance testing, and test automation.
6. Network Services: Network design, implementation, and maintenance for data, security, and cloud integration including Virtual Networking (SDN, SD-WAN, NFV) and Network Segmentation.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels11 records

Core offering

NATEK is an IT outsourcing and consulting company providing a comprehensive portfolio of IT services and solutions to Fortune 500 clients worldwide, delivered through three engagement models: Staff Augmentation, Managed Team, and Managed Services. The company offers 12 service lines including Software Development, QA, ServiceNow, RPA, BPO, Analytics, Cloud, Network, SAP, Modern Workplace, Infrastructure, and Service Desk from 7 delivery centers across 4 CEE countries.

Product overview

NATEK is an IT outsourcing and consulting services company offering a comprehensive portfolio of services including Software Development, QA, ServiceNow, RPA, BPO Services, Analytics, Cloud, Network, SAP, Modern Workplace, Infrastructure, and Service Desk. Delivered through three models: Staff Augmentation (providing IT specialists), Managed Team (full team building), and Managed Services (full service management). The company operates delivery centers across CEE (Poland, Bulgaria, Czech Republic, Slovakia) with nearly 1000 employees serving Fortune 500 clients. Their service portfolio integrates with platforms including SAP, ServiceNow, Salesforce, MS Dynamics, Power BI, Tableau, Qlik Sense, UiPath, Blue Prism, and cloud providers (Azure, AWS, Google Cloud).

Differentiator

Problem solved

Functional benefit

Products and services

• Software Development Custom application development, refactoring, and modernization services using front-end (HTML, CSS, JavaScript, React, AngularJS) and back-end (Java, Python, .Net, C#) technologies. Includes planning automation, orchestration, and HW/SW integration for enterprise clients.
• Quality Assurance (QA) Software testing services including functional, usability, security, and performance testing, with automation testing specialists and end-to-end testing of web applications for enterprise clients.
• ServiceNow Services ServiceNow platform implementation, consulting, and integration services including IT service management, HR workflows, finance workflows, customer service, and AI/ML-powered automation for enterprise clients.
• Robotic Process Automation (RPA) RPA services for automating repetitive and time-consuming business processes using UiPath and Blue Prism platforms, including discovery, synthesis, development, testing, and deployment phases for enterprise clients.
• BPO Services Business process outsourcing with multilingual customer support (150+ specialists in 10+ languages), handling planning, installation, troubleshooting, and upgrading of products and services for over 1 million end customers across 10+ industries.
• Analytics Services Data analytics, BI, and data science solutions using Power BI, Qlik Sense, and Tableau; includes data warehouse/ETL, big data (Hadoop, Spark, Kafka), and machine learning services for enterprise clients.
• Cloud Services Cloud migration and management services supporting Microsoft Azure, AWS, and Google Cloud; includes Managed Cloud Platform, Kubernetes services, Azure Landing Zone, and cloud security for enterprise clients.
• Network Services Network design, implementation, and maintenance services including virtual networking (SDN, SD-WAN, NFV), network segmentation, data center migrations, and network security for enterprise clients.
• SAP Services End-to-end SAP services including implementation, upgrades, migrations, support, and maintenance for SAP S/4HANA and SAP Business Technology Platform; optimized over 700 SAP environments for enterprise clients.
• Modern Workplace Digital workplace transformation using Microsoft 365, Teams, SharePoint, Power Apps, Dynamics 365, and security solutions for hybrid work environments at enterprise clients.
• Infrastructure Services IT infrastructure services including server patching, on-premises administration, DevOps and automation, integration, database management (Oracle, SQL Server, MySQL), and infrastructure optimization for enterprise clients.
• Service Desk IT service desk with tiered support model (Tier 0-3) following ITIL best practices; incident, problem, change, and request fulfillment management for enterprise clients.
• Staff Augmentation Flexible staffing model providing IT specialists based on defined client requirements with necessary competencies for projects; NATEK handles recruitment, HR, and administrative tasks for enterprise clients.
• Managed Team Full team building service with ramp-up plan, competencies, and project management; NATEK supports projects with proper resources and advice on project improvements for enterprise clients.
• Managed Services Service model built around client organization needs leveraging existing knowledge, quick service ramp-up, and full service management; includes BPO, Service Desk, and infrastructure management for enterprise clients.

Quantifiable outcome

• 75% of clients work with NATEK for more than 5 years
• +12 more outcomes

Named customers7 records

Segments8 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability6 records

Feature7 records

Partnerships

One partnership is on record.

• BNP ParibasnotableOthersBNP Paribas executives provided insights for NATEK's CEE IT Market Report 2026, including commentary from Aneta Kolankowska (CIO) on technological progress and Marcin Nowakowski (Head of Change Management) on delivery value in CEE IT market.

Scale indicators19 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• EPAM Systems: EPAM is a leading IT outsourcing and digital engineering services provider with major nearshore delivery from Central and Eastern Europe, serving global enterprise clients across banking, financial services, healthcare, and consumer sectors — directly comparable to NATEK in model, geography, and customer profile.
• Comarch: Comarch is a Poland-headquartered IT services and software company serving telecom, banking, and retail enterprise clients globally with similar delivery capabilities. NATEK's incoming CEO previously led Comarch's French expansion, signaling deep familiarity with this peer.
• SoftServe: SoftServe is a large IT outsourcing and digital consultancy with nearshore delivery from Ukraine and CEE, serving Fortune 500 enterprise clients — comparable business model, geographic strategy, and enterprise customer focus to NATEK.
• Intellias: Intellias is a CEE-based IT outsourcing firm with delivery centers in Ukraine, Poland, Bulgaria, and other CEE locations, offering software engineering, cloud, and digital transformation services to enterprise clients — directly competitive with NATEK in the same nearshore geographies.
• Ciklum: Ciklum is a global IT outsourcing company with nearshore delivery from CEE serving enterprise clients across financial services, retail, and telecom — comparable nearshore delivery model, vertical mix, and enterprise customer base to NATEK.
• GlobalLogic: GlobalLogic is a digital product engineering and IT outsourcing services firm with major CEE delivery centers serving enterprise clients across multiple verticals — similar nearshore-focused delivery model, enterprise customer orientation, and broad service portfolio to NATEK.

Broad incumbents

• Capgemini: Capgemini is a global IT services and consulting leader with significant nearshore delivery in Poland and CEE, offering SAP, cloud, and digital transformation at massive scale to Fortune 500 clients — broader portfolio but overlapping deeply with NATEK's core offerings and target customers.
• Accenture: Accenture is the world's largest IT services and consulting firm with major nearshore operations in CEE including Poland, offering SAP, cloud, analytics, and managed services to Fortune 500 enterprises — a broad incumbent that competes for the same large enterprise engagements NATEK targets.
• DXC Technology: DXC Technology (which absorbed Luxoft) is a global IT services and outsourcing major with strong nearshore delivery in CEE serving enterprise banking, insurance, and industrial clients — directly overlapping NATEK's vertical mix and service portfolio.
• Atos:

Market position

Strengths5 records

Weaknesses4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/natek_eu
• YouTubeyoutube.com/channel/UCpCt0wPA0DOadwgTfReZ25w
• Facebookfacebook.com/NATEKworkITwithUS
• LinkedInlinkedin.com/company/natek
• Instagraminstagram.com/natek.eu
• TikToktiktok.com/@natek.eu

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NATEK