Pilgrim Quality Solutions

What Pilgrim Quality Solutions does

Pilgrim Quality Solutions, founded in 1993 and headquartered in Tampa, Florida, is a private software provider specializing in enterprise Quality Management Systems (eQMS) for the life sciences industry. Its flagship product, SmartSolve eQMS, is a cloud-based platform built on Microsoft Azure that supports regulated quality and compliance workflows for pharmaceutical, biotech, medical device, emerging biopharma, and in-vitro diagnostics organizations. The platform covers document and change management, CAPA, audit and inspection management, training and certification tracking, quality events, deviations, nonconformance management, and regulatory submissions across FDA, EU MDR, and ISO standards, with AI and machine learning features aimed at proactive risk detection and workflow automation.

The company sells through an enterprise field-sales motion with vertical-specific plays (MedTech, Pharma, Emerging Biopharma) using quote-based multi-year SaaS subscriptions; pricing is not publicly disclosed. The platform reports 1.29 million global users, 17.5 million complaints managed, and 50.8 million certifications conducted. The SmartSolve product is now marketed and delivered through IQVIA's website, suggesting Pilgrim Quality Solutions operates as a product line or subsidiary within IQVIA following an acquisition, though explicit ownership details are not present in the source material.

Pilgrim has received consecutive industry recognition including the 2023 Frost & Sullivan North American Enabling Technology Leadership Award, the 2024 Frost & Sullivan Customer Value Leadership Award and MedTech Breakthrough Award for Best Use of AI in Healthcare, and the 2025 Bronze Stevie Award for Healthcare Technology Solution. In June 2025, Pilgrim/IQVIA announced a partnership with NVIDIA to develop AI agents purpose-built for life sciences quality and regulatory workflows, signaling continued investment in AI-native product capabilities.

Name

Pilgrim Quality Solutions

Website

https://pilgrimquality.com

Company type

Private

Founded year

1993

Headcount range

51–100 employees

Short description

Pilgrim Quality Solutions provides SmartSolve, a cloud-based enterprise Quality Management System for pharmaceutical, biotech, and medical device organizations, automating FDA, EU MDR, and ISO compliance workflows with AI-driven risk detection.

Ownership category

akta.pro rank

Headquarters

HQ city

Tampa

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Enterprise SaaS Subscription: Cloud-based enterprise quality management software delivered as subscription service, providing access to SmartSolve eQMS platform with AI capabilities, compliance workflows, and integration features for life sciences organizations globally.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Pilgrim Quality Solutions develops and sells SmartSolve eQMS, a cloud-based enterprise Quality Management System built on Microsoft Azure for life sciences organizations. The software automates quality and compliance workflows including document control, CAPA, audit management, training and certification tracking, deviations and nonconformance handling, and regulatory submissions. AI and machine learning capabilities are layered on top to identify risks, detect trends, and streamline compliance for pharmaceutical, biotech, and medical device customers operating under FDA, EU MDR, and ISO requirements.

Product overview

The source data references IQVIA's SmartSolve eQMS as the primary quality management offering for life sciences. SmartSolve is an AI-enabled cloud-based enterprise Quality Management System that helps pharmaceutical and medical device companies automate compliance, streamline quality processes, and proactively reduce risk across the product lifecycle. The platform is built on Microsoft Azure and offers flexible configuration to integrate with existing systems. Key capabilities include document and change management, CAPA, audit and inspection management, training and certification tracking, quality events and deviations management, and regulatory submissions. The system serves global teams with real-time visibility and control, supporting FDA, EU MDR, and ISO compliance requirements.

Differentiator

Problem solved

Functional benefit

Products and services

• SmartSolve eQMS

Quantifiable outcome

• 1.29 Million users globally trust the platform for quality management
• +3 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• NVIDIAcoreTechnology or Integration · 1 June 2025Collaborating with NVIDIA to launch AI agents specifically designed for life sciences workflows. IQVIA's new custom-built AI agents using NVIDIA technology enhance workflows and accelerate insights for the life sciences industry.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Veeva Systems: Veeva Vault Quality is a leading cloud QMS for life sciences directly competing with SmartSolve. Both target pharma and medical device customers with regulated, cloud-native quality and compliance workflows.
• MasterControl: MasterControl provides enterprise QMS, document, and quality lifecycle software purpose-built for life sciences and regulated manufacturers, directly competing with Pilgrim's SmartSolve in pharma and MedTech accounts.
• ETQ (part of Hexagon): ETQ Reliance is a widely deployed eQMS platform competing for the same pharma, biotech, and medical device customers, with overlapping CAPA, document control, and audit management capabilities.
• TrackWise (Sparta Systems / Honeywell): TrackWise offers enterprise quality management software widely adopted across life sciences, directly overlapping with Pilgrim's CAPA, deviation, and audit workflows for regulated manufacturers.
• Greenlight Guru: Greenlight Guru delivers eQMS software purpose-built for medical device companies, overlapping with Pilgrim's MedTech segment on document control, design controls, and FDA/ISO compliance.
• ComplianceQuest: ComplianceQuest provides a Salesforce-native QMS for life sciences and manufacturing, competing directly with SmartSolve on enterprise quality, document, and CAPA management.
• AssurX: AssurX provides regulated quality management software for life sciences and medical device manufacturers, with comparable CAPA, complaint, and document control functionality.

Emerging players

• Qualio: Qualio is a cloud-native eQMS targeting life sciences startups and mid-market customers, competing with Pilgrim in the emerging biopharma and smaller MedTech segments.
• Dot Compliance: Dot Compliance offers AI-enabled eQMS solutions for life sciences, representing an emerging cloud-native competitor with overlapping pharma and MedTech customer focus.

Broad incumbents

• SAP Quality Management: SAP offers embedded quality management within its broader ERP suite, serving as a broad incumbent alternative for large life sciences enterprises evaluating consolidated platforms versus best-of-breed eQMS like SmartSolve.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/pilgrimquality

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pilgrim Quality Solutions