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Shift Connect

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uuid000bpbl

Namestring
Shift Connect
Legal namestring
Shift Connect Ltd.
Company typeenum
Private
Founded yearint
2006
Descriptiontext

Shift Connect is a Calgary-based privately held Canadian financial services company specializing in foreign exchange and global payments for both businesses and individuals. Founded in 2006, the company operates across six Canadian offices (Calgary HQ, Edmonton, Montreal, Toronto, Vancouver, Winnipeg) with US payment services delivered through Visa Global Services Inc. and global infrastructure powered by Currencycloud. Its service portfolio covers global money transfers in 130 currencies with local payment capabilities in 30 countries, multi-currency accounts holding up to 60 currencies, hedging and treasury services (FX forwards and options), and a Global Business Account for receiving cross-border payments without wire delays.

The company's platform combines a self-serve digital onboarding and transaction interface with a relationship-led enterprise sales motion, including dedicated relationship managers and consultation-based onboarding. Technology infrastructure includes real-time currency conversion, multi-layered security (TLS encryption, 2FA, RBAC, continuous monitoring, regular audits), and multi-currency account architecture. Revenue is generated primarily through transaction-based fees on currency conversions and international payment processing, with no publicly disclosed pricing tiers. Customer segments span SMBs, mid-market, and enterprise across industries including construction, professional services, retail, and digital marketing, alongside individual clients handling remittances, property purchases, tuition, and international investments.

Shift Connect is regulated by FINTRAC (MSB registration M17886614), FinCEN (via VGSI), and was among the first MSBs registered as a Payment Service Provider under Canada's Retail Payment Activities Act in December 2025. In March 2026, the company announced the acquisition of Olympia Currency and Global Payments Inc. from Olympia Financial Group Inc., pending Bank of Canada approval with expected close by March 31, 2026. The company has 5,000+ international clients and reports "Billions" in annual currency volume traded, though no revenue figures are publicly disclosed. Leadership includes CEO Dave Kelcher and Chief Trading & Risk Officer John Hayes.

Short descriptiontext

Shift Connect is a Calgary-based Canadian financial services company providing foreign exchange and global payments services, including multi-currency accounts, international money transfers across 130 currencies, and hedging and treasury services, to 5,000+ business and individual clients across North America, Europe, and Oceania.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
101–250
akta.pro rankint
HeadquartersCalgary, Canada
HQ citystring
Calgary
HQ countrystring
Canada
HQ regionstring
North America
Markets served

Serves global market

Offices7 records

Each record includes

City, Country, Type, Description, Source

Keyword5 values
foreign exchange services, global payments platform, multi-currency accounts, cross-border money transfers, FX hedging and treasury
Industry2 codes
1Cross-Border & FX Payments Platforms
CodeBPAMAFAKPrimaryYes
2Remittance & Cross-Border Payment Rails (SWIFT, Local Clearing, RTP Connectivity)
CodeFSAGAKAHPrimaryNo
NAICS code1 code
  • Financial Transactions Processing, Reserve, and Clearinghouse Activities52232
SIC code1 code
  • Finance Services6199
Product category
Foreign Exchange & Global Payments
GTM motion2 records

Each record includes

Type, Description, Source

Revenue model2 records
1Foreign Exchange Transaction Revenue
TypeTransaction Fee
Description

Revenue generated from currency exchange margins and transaction fees on global money transfers and foreign exchange services. The company offers competitive exchange rates and charges transparent fees for international payment processing.

shiftconnect.com
2Multi-Currency Account Services
TypeTransaction Fee
Description

Revenue from multi-currency account holders who transact across multiple currencies, generating fees from currency conversions and international payment processing.

shiftconnect.com
Marketing channels7 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels5 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Pricing details1 tier
1Transparent, competitive pricing model
ModelTransaction based/ take rateBilling cadencePay-as-you-go
Notes

No hidden fees; competitive exchange rates; transparent service fees for international payments

shiftconnect.com
GTM typeB2B
B2B
Offering typeServices
Services
Core offering1 text field

Shift Connect delivers foreign exchange and global payments services to businesses and individuals through a proprietary digital platform. Its core products include multi-currency accounts supporting 60 held and 130 transactable currencies, real-time international money transfers with local payment capabilities in 30 countries, and FX hedging and treasury solutions such as forwards and options. Revenue is generated primarily through FX margins and transaction fees on cross-border currency conversions and international payments.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 3 values shown
  • Save up to 2% in currency costs with Global Business Account
+2 more records
Product overview1 text field

Shift Connect is a Canadian financial services company offering a unified platform for foreign exchange and global payments. The core offering consists of Global Money Transfers (supporting 130 currencies with local payments in 30 countries) and Multi-Currency Accounts (holding funds in 60 currencies), supplemented by Hedging and Treasury Services for FX risk management. The company also offers a Global Business Account for international payment reception and MarketWatch for market intelligence. In March 2026, Shift Connect expanded its portfolio by acquiring Olympia Currency and Global Payments, an Alberta-based boutique FX and payments firm, strengthening its position in the Canadian cross-border payments market.

Product and service1 record
1Foreign Exchange Solutions
Scale indicator6 records

Each record includes

Type, Value, Description, Source

Partnership4 partners
Strategic tierCoreTypeGTM or Marketing PartnerAnnounced on2025-03-27
Description

Strategic partnership with Union Financial group of companies announced in March 2025. The partnership aims to deliver exceptional financial services through combined expertise in financial services and global payments. Shift Connect provides foreign exchange and international payment solutions while Union Financial offers lending and financial products.

Strategic tierCoreTypeTechnology or Integration
Description

Currencycloud provides regulated payments and e-money services infrastructure that enables Shift Connect to offer global banking network access and international payment capabilities. Currencycloud has obligations as a regulated financial services institution including overseeing complaints handling and ensuring compliance with regulations.

Strategic tierCoreTypeTechnology or Integration
Description

VGSI provides payment services in the United States, licensed as a money transmitter (NMLS ID 181032) in US states and by New York Department of Financial Services. VGSI is a registered MSB with FinCEN and registered Foreign MSB with FINTRAC. Provides live customer support at (888) 733-0041.

Strategic tierCoreTypeStrategic or Co-development Partner
Description

Pending acquisition of Olympia Currency and Global Payments Inc., an Alberta-based boutique foreign exchange and global payments business serving individuals and small- to mid-sized businesses across Canada. Subject to Bank of Canada approval under Retail Payment Activities Act, expected to close by March 31, 2026.

Recent move6 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight5 records

Each record includes

Type, Description

Peers10 records
TypeBroad incumbent
Description

Western Union is a global incumbent in cross-border money transfers and FX services, serving both consumer and business segments. It is a broad incumbent peer offering overlapping capabilities but with a much larger consumer remittance focus than Shift Connect's enterprise-led model.

TypeDirect peer
Description

OFX is a global foreign exchange and international payments provider serving both businesses and individuals with multi-currency accounts, spot transfers, and forward contracts. It is a direct competitor to Shift Connect in the SMB and mid-market cross-border payments space with comparable product breadth.

TypeBroad incumbent
Description

MoneyGram is a global cross-border P2P payments and money transfer company offering consumer and business services. It is a broad incumbent peer with overlapping FX and remittance capabilities but a much larger consumer retail footprint than Shift Connect.

TypeDirect peer
Description

Remitly is a digital remittance and cross-border payments company serving immigrants and individuals sending money internationally. It is a direct competitor in the cross-border money transfer category, with overlap on individual/consumer remittance use cases served by Shift Connect's private client segment.

TypeDirect peer
Description

Wise (formerly TransferWise) offers multi-currency accounts and low-cost international money transfers to consumers and businesses across hundreds of corridors. It is a direct competitor to Shift Connect in the cross-border payments and multi-currency account category, with stronger consumer brand recognition globally.

TypeEmerging player
Description

Veem is a business-focused cross-border payment platform offering multi-currency accounts and international transfers to SMBs. It is an emerging peer with overlapping business payments capabilities but a more technology-led positioning than Shift Connect's relationship-led approach.

TypeEmerging player
Description

Currencycloud (a Visa subsidiary) provides cross-border payments infrastructure and APIs that power platforms like Shift Connect. While not a direct consumer competitor, it is an infrastructure peer whose technology stack defines Shift Connect's product capabilities and cost structure.

TypeDirect peer
Description

XE (part of Euronet Worldwide) offers currency exchange, international money transfers, and multi-currency accounts for individuals and businesses. It is a direct peer to Shift Connect with comparable cross-border payment services and a strong FX brand.

TypeDirect peer
Description

KnightsbridgeFX is a Canadian foreign exchange and global payments company serving businesses and individuals with FX hedging, international payments, and multi-currency accounts. It is a direct domestic peer to Shift Connect in the Canadian boutique FX market with comparable customer segmentation.

TypeDirect peer
Description

Cambridge Global Payments (a Royal Bank of Canada subsidiary) provides foreign exchange and international payment solutions to mid-market and enterprise businesses. It is a direct competitor in the Canadian enterprise FX and cross-border payments segment.

Market position
Strengths4 records

Each record includes

Headline, Details, Source

Weaknesses4 records

Each record includes

Headline, Details, Source

Competitive moat4 records

Each record includes

Type, Details

Key risks4 records

Each record includes

Headline, Details, Source

Key highlights6 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers5 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment2 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile2 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
Yes
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Feature4 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles2 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

Subsidiaries1 record

Each record includes

Name, Acquired on, Relationship type, Type, Business focus

Compliance3 records

Each record includes

Name, Class, Description

Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Shift Connect

Foreign Exchange & Global Paymentsshiftconnect.com

Shift Connect is a Calgary-based Canadian financial services company providing foreign exchange and global payments services, including multi-currency accounts, international money transfers across 130 currencies, and hedging and treasury services, to 5,000+ business and individual clients across North America, Europe, and Oceania.

What Shift Connect does

Shift Connect is a Calgary-based privately held Canadian financial services company specializing in foreign exchange and global payments for both businesses and individuals. Founded in 2006, the company operates across six Canadian offices (Calgary HQ, Edmonton, Montreal, Toronto, Vancouver, Winnipeg) with US payment services delivered through Visa Global Services Inc. and global infrastructure powered by Currencycloud. Its service portfolio covers global money transfers in 130 currencies with local payment capabilities in 30 countries, multi-currency accounts holding up to 60 currencies, hedging and treasury services (FX forwards and options), and a Global Business Account for receiving cross-border payments without wire delays.

The company's platform combines a self-serve digital onboarding and transaction interface with a relationship-led enterprise sales motion, including dedicated relationship managers and consultation-based onboarding. Technology infrastructure includes real-time currency conversion, multi-layered security (TLS encryption, 2FA, RBAC, continuous monitoring, regular audits), and multi-currency account architecture. Revenue is generated primarily through transaction-based fees on currency conversions and international payment processing, with no publicly disclosed pricing tiers. Customer segments span SMBs, mid-market, and enterprise across industries including construction, professional services, retail, and digital marketing, alongside individual clients handling remittances, property purchases, tuition, and international investments.

Shift Connect is regulated by FINTRAC (MSB registration M17886614), FinCEN (via VGSI), and was among the first MSBs registered as a Payment Service Provider under Canada's Retail Payment Activities Act in December 2025. In March 2026, the company announced the acquisition of Olympia Currency and Global Payments Inc. from Olympia Financial Group Inc., pending Bank of Canada approval with expected close by March 31, 2026. The company has 5,000+ international clients and reports "Billions" in annual currency volume traded, though no revenue figures are publicly disclosed. Leadership includes CEO Dave Kelcher and Chief Trading & Risk Officer John Hayes.

Shift Connect firmographics

Firmographics
Name
Shift Connect
Legal name
Shift Connect Ltd.
Website
https://shiftconnect.com
Company type
Private
Founded year
2006
Operating status
Operating
Headcount range
101–250 employees
Short description
Shift Connect is a Calgary-based Canadian financial services company providing foreign exchange and global payments services, including multi-currency accounts, international money transfers across 130 currencies, and hedging and treasury services, to 5,000+ business and individual clients across North America, Europe, and Oceania.
Ownership category
akta.pro rank

Shift Connect industry classification

Industry
Product category
Foreign Exchange & Global Payments
NAICS
Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232)
SIC
Finance Services (6199)
akta.pro primary industry
Cross-Border & FX Payments Platforms (BPAMAFAK)
akta.pro secondary industry
Remittance & Cross-Border Payment Rails (SWIFT, Local Clearing, RTP Connectivity) (FSAGAKAH)

Keywords

  • Foreign exchange services
  • Global payments platform
  • Multi-currency accounts
  • Cross-border money transfers
  • FX hedging and treasury

Where Shift Connect is headquartered

Location

Headquarters

HQ city
Calgary
HQ country
Canada
HQ region
North America

Offices7 records

Markets served

Shift Connect business model

Business model
GTM type
B2B
Offering type
Services
Cost components
Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

  1. Foreign Exchange Transaction Revenue: Revenue generated from currency exchange margins and transaction fees on global money transfers and foreign exchange services. The company offers competitive exchange rates and charges transparent fees for international payment processing.
  2. Multi-Currency Account Services: Revenue from multi-currency account holders who transact across multiple currencies, generating fees from currency conversions and international payment processing.

Pricing tiers

ModelBillingPrice
Transaction based/ take ratePay-as-you-goTransparent, competitive pricing model

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Shift Connect product offering

Product offering

Core offering

Shift Connect delivers foreign exchange and global payments services to businesses and individuals through a proprietary digital platform. Its core products include multi-currency accounts supporting 60 held and 130 transactable currencies, real-time international money transfers with local payment capabilities in 30 countries, and FX hedging and treasury solutions such as forwards and options. Revenue is generated primarily through FX margins and transaction fees on cross-border currency conversions and international payments.

Product overview

Shift Connect is a Canadian financial services company offering a unified platform for foreign exchange and global payments. The core offering consists of Global Money Transfers (supporting 130 currencies with local payments in 30 countries) and Multi-Currency Accounts (holding funds in 60 currencies), supplemented by Hedging and Treasury Services for FX risk management. The company also offers a Global Business Account for international payment reception and MarketWatch for market intelligence. In March 2026, Shift Connect expanded its portfolio by acquiring Olympia Currency and Global Payments, an Alberta-based boutique FX and payments firm, strengthening its position in the Canadian cross-border payments market.

Differentiator

Problem solved

Functional benefit

Products and services

  • Foreign Exchange Solutions

Quantifiable outcome

  • Save up to 2% in currency costs with Global Business Account
  • +2 more outcomes

Companies that use Shift Connect

Customer profile

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Shift Connect technology and API

Technology

Technology focussed Yes

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Feature4 records

Shift Connect partnerships and signals

Strategic signal

Partnerships

Four partnerships are on record, tiered core.

  • Union FinancialcoreGTM or Marketing Partner · 27 March 2025Strategic partnership with Union Financial group of companies announced in March 2025. The partnership aims to deliver exceptional financial services through combined expertise in financial services and global payments. Shift Connect provides foreign exchange and international payment solutions while Union Financial offers lending and financial products.
  • CurrencycloudcoreTechnology or IntegrationCurrencycloud provides regulated payments and e-money services infrastructure that enables Shift Connect to offer global banking network access and international payment capabilities. Currencycloud has obligations as a regulated financial services institution including overseeing complaints handling and ensuring compliance with regulations.
  • Visa Global Services Inc. (VGSI)coreTechnology or IntegrationVGSI provides payment services in the United States, licensed as a money transmitter (NMLS ID 181032) in US states and by New York Department of Financial Services. VGSI is a registered MSB with FinCEN and registered Foreign MSB with FINTRAC. Provides live customer support at (888) 733-0041.
  • Olympia Currency and Global Payments (OCGPI)coreStrategic or Co-development PartnerPending acquisition of Olympia Currency and Global Payments Inc., an Alberta-based boutique foreign exchange and global payments business serving individuals and small- to mid-sized businesses across Canada. Subject to Bank of Canada approval under Retail Payment Activities Act, expected to close by March 31, 2026.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Shift Connect competitors and assessment

Company assessment

Broad incumbents

  • Western Union: Western Union is a global incumbent in cross-border money transfers and FX services, serving both consumer and business segments. It is a broad incumbent peer offering overlapping capabilities but with a much larger consumer remittance focus than Shift Connect's enterprise-led model.
  • MoneyGram: MoneyGram is a global cross-border P2P payments and money transfer company offering consumer and business services. It is a broad incumbent peer with overlapping FX and remittance capabilities but a much larger consumer retail footprint than Shift Connect.

Direct peers

  • OFX: OFX is a global foreign exchange and international payments provider serving both businesses and individuals with multi-currency accounts, spot transfers, and forward contracts. It is a direct competitor to Shift Connect in the SMB and mid-market cross-border payments space with comparable product breadth.
  • Remitly: Remitly is a digital remittance and cross-border payments company serving immigrants and individuals sending money internationally. It is a direct competitor in the cross-border money transfer category, with overlap on individual/consumer remittance use cases served by Shift Connect's private client segment.
  • Wise: Wise (formerly TransferWise) offers multi-currency accounts and low-cost international money transfers to consumers and businesses across hundreds of corridors. It is a direct competitor to Shift Connect in the cross-border payments and multi-currency account category, with stronger consumer brand recognition globally.
  • XE Money Transfer: XE (part of Euronet Worldwide) offers currency exchange, international money transfers, and multi-currency accounts for individuals and businesses. It is a direct peer to Shift Connect with comparable cross-border payment services and a strong FX brand.
  • KnightsbridgeFX: KnightsbridgeFX is a Canadian foreign exchange and global payments company serving businesses and individuals with FX hedging, international payments, and multi-currency accounts. It is a direct domestic peer to Shift Connect in the Canadian boutique FX market with comparable customer segmentation.
  • Cambridge Global Payments: Cambridge Global Payments (a Royal Bank of Canada subsidiary) provides foreign exchange and international payment solutions to mid-market and enterprise businesses. It is a direct competitor in the Canadian enterprise FX and cross-border payments segment.

Emerging players

  • Veem: Veem is a business-focused cross-border payment platform offering multi-currency accounts and international transfers to SMBs. It is an emerging peer with overlapping business payments capabilities but a more technology-led positioning than Shift Connect's relationship-led approach.
  • Currencycloud: Currencycloud (a Visa subsidiary) provides cross-border payments infrastructure and APIs that power platforms like Shift Connect. While not a direct consumer competitor, it is an infrastructure peer whose technology stack defines Shift Connect's product capabilities and cost structure.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights6 records

Customer concentration

Shift Connect social profiles

Digital presence

Shift Connect compliance and trust

Trust signal

Compliance3 records

Shift Connect financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Shift Connect leadership team

Management profile

Number of profiles

Profiles2 records

Shift Connect subsidiaries and ownership

Company hierarchy

Subsidiaries1 record

Shift Connect funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Shift Connect M&A and investment

M&A and investment

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shift Connect

What does Shift Connect do?

Shift Connect delivers foreign exchange and global payments services to businesses and individuals through a proprietary digital platform. Its core products include multi-currency accounts supporting 60 held and 130 transactable currencies, real-time international money transfers with local payment capabilities in 30 countries, and FX hedging and treasury solutions such as forwards and options. Revenue is generated primarily through FX margins and transaction fees on cross-border currency conversions and international payments.

Is Shift Connect a public or private company?

Shift Connect is a private company. It is classified as management employee owned and is currently operating.

When was Shift Connect founded?

Shift Connect was founded in 2006. It employs 101 to 250 people.

Where is Shift Connect based?

Shift Connect is headquartered in Calgary, Canada, in the North America region.

How does Shift Connect make money?

Two revenue lines are on record. Foreign Exchange Transaction Revenue is the primary driver. The others are multi-Currency Account Services.

Who are Shift Connect's main competitors?

Broad incumbents on record are Western Union and MoneyGram. Direct peers are OFX, Remitly, Wise, XE Money Transfer, KnightsbridgeFX and Cambridge Global Payments. Emerging players are Veem and Currencycloud.

Does Shift Connect have an API?

No public API is recorded for Shift Connect.

What industry is Shift Connect in?

Shift Connect's product category is Foreign Exchange & Global Payments. Its primary akta.pro industry code is BPAMAFAK, Cross-Border & FX Payments Platforms, with a secondary code of FSAGAKAH, Remittance & Cross-Border Payment Rails (SWIFT, Local Clearing, RTP Connectivity). Its NAICS code is 52232 and its SIC code is 6199.

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Live signals
NewsfileOlympia Financial Group Inc. Announces Closing of Previously Announced Sale of Olympia Currency and Global Payments Inc.Olympia Financial Group closed the sale of Olympia Currency and Global Payments to Shift Connect, following a March 16 announcement. The company, listed on the Toronto Stock Exchange, operates through Olympia Trust Company, a non-deposit taking trust company.InfotechLeadTech M&A deals: DeleteMe, Ascent Sports, Shift ConnectThis article reports on three separate M&A announcements in the tech and fintech sectors. DeleteMe has acquired Block Party to enhance its online privacy and data removal capabilities, combining social media privacy tools with personal data removal services. Ascent Sports Group has acquired LiveBarn to expand into sports streaming and performance analytics, leveraging AI-enabled camera systems and cloud streaming technology for amateur sports. Shift Connect has acquired Olympia Financial Group's digital foreign exchange and international payments assets to strengthen its cross-border payments and embedded finance offerings through API-driven platforms.NewswireShift Connect Ltd. Acquires Olympia Currency and Global Payments, Elevating International Banking Solutions for Clients Across CanadaShift Connect Ltd., a Canadian provider of foreign exchange and global payment services, has announced its acquisition of Olympia Currency and Global Payments, an Alberta-based firm specializing in international banking and cross-border currency solutions. The combined entity will offer clients enhanced global banking network access and advanced financial technology while preserving Olympia's personalized service approach. The transaction is subject to Bank of Canada approval under the Retail Payment Activities Act, with closing anticipated on or before March 31, 2026.PR NewswireOANDA adds new cross-border payment solution for companies in North AmericaOANDA has partnered with Currencycloud and Shift Connect to launch OANDA FX Payments, a new cross-border payment solution for corporate clients in North America. The platform enables businesses to make international transactions in 35 currencies while offering tools to hedge currency risk and reduce transaction costs. This collaboration combines OANDA's foreign exchange expertise with Currencycloud's payment technology and Shift Connect's customer support services.