Cheshire East Council

What Cheshire East Council does

Cheshire East Council is a UK local government authority established on 1 April 2009 as part of nationwide local government reorganization, operating as the statutory council for the Cheshire East borough with headquarters at Delamere House in Crewe. The council delivers comprehensive public services including waste management and recycling, highways maintenance across a 2,700km road network with 21-vehicle winter gritting capability, council tax and business rates administration, planning and building control, library services across 15 static libraries plus a mobile fleet, and statutory adult and children's social care including safeguarding, fostering, and adoption. Its core technology stack comprises a main website (cheshireeast.gov.uk), multiple customer-facing portals including the Adults Social Care Portal, Children's Services Portal, Delegation Portal, Cheshire East Account, and the traCE issue reporting system, supported by the Koha library management system and the Silktide platform for accessibility and AI-assisted content review.

The council's revenue model is that of a public authority funded through four primary streams: council tax from residential properties, non-domestic business rates, central government grants including Towns Fund allocations, and transactional service fees for licensing, planning applications, and parking. Service delivery follows a multi-channel approach combining in-person service points at council offices and libraries, online self-serve portals, a telephone contact centre (0300 123 5500), and postal correspondence. The customer base is geographically defined by the borough boundary, serving residents, businesses, developers, highways users, adults requiring social care, and children and families as primary segments. Strategic partnerships span the Regional Adoption Agency (AdoptionCounts) with four neighbouring councils, the Cheshire East Safeguarding Adults Board with NHS and police, and the Event Safety Advisory Group with emergency services.

Name

Cheshire East Council

Legal name

Cheshire East Council

Website

https://cheshireeast.gov.uk

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Cheshire East Council is a UK unitary local government authority providing statutory public services including waste management, highways, planning, social care, and library services to residents and businesses of the Cheshire East borough, funded by council tax, business rates, and central government grants.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Services to Buildings and Dwellings (5617), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Housing Programs, Urban Planning, and Community Development (925)

SIC

Services-To Dwellings & Other Buildings (7340), Refuse Systems (4953), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Municipal Finance, Treasury, Budget & Procurement (BPAIACAC), Solid Waste & Recycling Services Administration (BPAIACAH), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Local government services
• Council tax administration
• Adult social care
• Highways maintenance
• Waste management

Headquarters

HQ city

Sandbach

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Council Tax: Local taxation collected from residential properties within Cheshire East to fund council services.
2. Business Rates: Non-domestic rates collected from businesses operating in the council area.
3. Government Funding and Grants: Central government funding including Towns Fund for regeneration projects and infrastructure improvements.
4. Service Fees and Charges: Various fees for council services including licensing, planning applications, parking, and other statutory services.

Distribution channels5 records

Marketing channels9 records

Core offering

Cheshire East Council is the unitary local authority for the Cheshire East borough, delivering statutory public services to residents and businesses. Its core offerings span waste collection and recycling, highways maintenance with 24/7 winter gritting across ~2,700 km of roads, planning and building control, council tax and business rates administration, adult and children's social care including safeguarding, library and leisure services, electoral registration, and economic development/regeneration projects. Services are delivered through a hybrid model combining in-person offices, 15 static plus mobile libraries, an online portal, telephone contact centre, and partner agencies.

Product overview

Cheshire East Council operates a digital services ecosystem comprising multiple customer-facing portals and service platforms spanning adult social care, children's services, library management, cultural events, and administrative functions. The core infrastructure consists of the main website (cheshireeast.gov.uk) serving as a hub for resident services including bins/waste, planning, council tax, roads, schools, libraries, and leisure. Adult social care is delivered through the Choices for Care and CareFinder platforms, with safeguarding services accessible via area-specific reporting forms. Children's services operate through dedicated professional and public portals. Library services are managed through a network of 16 static libraries and mobile libraries, with online catalog access via Koha. Cultural economy events processing is handled through a separate application system. The council also provides online accounts for council tax and business rates, alongside the traCE platform for issue reporting. These platforms function as interconnected service channels rather than a unified commercial product suite.

Differentiator

Problem solved

Functional benefit

Products and services

• Adults Social Care Portal Online portal for adult social care services, including safeguarding reporting, care assessments, and access to care finder tools for self-funders and personal budget holders in Cheshire East.
• Children's Services Portal
• Choices for Care
• CareFinder
• Delegation Portal
• Library Services (Koha)
• Cultural Economy Events Application Service
• Cheshire East Account
• Safeguarding Adults Services
• Waste and Recycling Collection
• Winter Gritting and Highways Maintenance
• Planning and Building Control
• traCE Issue Reporting Platform

Quantifiable outcome

• Manages approximately 2,700km of roads and provides 24/7 winter gritting service
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

Ten partnerships are on record, tiered major, standard, core and minor.

• BelportmajorStrategic or Co-development PartnerPrivate developer proposing a new town development of 20,000 homes in Adlington, Cheshire East. The development is intended to ease housing demand in neighbouring Stockport and Macclesfield as part of the government's flagship pledge to build 1.5 million homes. The proposal has sparked significant backlash with over 19,000 signatories opposing the development on green belt land.
• Hall & CostandardStrategic or Co-development PartnerFamily-run property developer granted planning permission by Cheshire East Council for residential development at Curtis Farm in Henbury, Macclesfield. The final stage involves redevelopment of Spinks House to deliver two additional properties at the luxury 14-home development.
• MC ConstructionstandardStrategic or Co-development PartnerMain contractor engaged by Cheshire East Council for the upgrade to Crewe's Cumberland Arena. The project involves construction of a new multi-purpose building supported by the Towns Fund.
• Gladman DevelopmentsstandardStrategic or Co-development PartnerProperty developer seeking outline planning permission from Cheshire East Council to build up to 920 homes, a primary school, and community facilities on a 58.69 hectare site south of Hind Heath Road in Sandbach.
• Regional Adoption Agency (Manchester, Cheshire East, Salford, Stockport, Trafford)coreStrategic or Co-development PartnerMulti-council Regional Adoption Agency partnership. Cheshire East participates alongside Manchester, Salford, Stockport, and Trafford councils in a collaborative adoption service branded as AdoptionCounts. Also operates Four4Adoption on Twitter.
• Eurovia Specialist Treatments (EST)standardTechnology or IntegrationContracted service provider carrying out micro surfacing programme across the borough. Contact: 0844 225 1223, Suite 8, First Floor Avionics House, Kingsway Business Park, Quedgeley, Gloucestershire, GL2 2SN.
• Cheshire Police, Cheshire Fire and Rescue Service, North West Ambulance ServicecoreStrategic or Co-development PartnerPartner agencies involved in the Event Safety Advisory Group, ensuring safety of people attending events on Council land. These emergency services collaborate with the council on public safety matters.
• Cheshire East Safeguarding Adults BoardcoreStrategic or Co-development PartnerMulti-agency board comprising representatives from the Council, NHS, Police, independent care providers, and voluntary sector. Works to ensure all cases of suspected abuse are investigated fully and adults at risk are protected from harm.
• Creative EnglandminorGTM or Marketing PartnerCreative England details shared as part of event organiser information for cultural economy events on Council land. Part of British filming industry support.
• Department for Work and PensionsstandardStrategic or Co-development PartnerGovernment department providing personal information to the council for purposes including welfare benefits administration and supporting education and training for young people.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Cheshire West and Chester Council: Neighbouring unitary authority in the same county of Cheshire with comparable population size, service scope, and rural-urban mix. Most directly comparable peer on demographics, budget scale, and statutory responsibilities.
• Stockport Metropolitan Borough Council: Greater Manchester metropolitan borough that is a partner in the AdoptionCounts Regional Adoption Agency with Cheshire East. Comparable in population scale and urban-suburban service profile, and would be a receiving authority for some Adlington new town housing overspill.
• Trafford Council: Greater Manchester borough also part of the AdoptionCounts multi-council partnership. Similar population and operating budget scale to Cheshire East, providing a natural benchmark for service delivery and digital channel adoption.
• Manchester City Council: Largest council in the AdoptionCounts Regional Adoption Agency partnership. Significantly larger in scale but provides a reference point for metropolitan social care delivery, digital service portals, and multi-agency safeguarding models.
• Salford City Council: Fifth member of the AdoptionCounts Regional Adoption Agency. Comparable operating model as a metropolitan borough council in the North West with overlapping adult and children's social care responsibilities.
• Staffordshire Moorlands District Council: Neighbouring district council in the North West/Midlands border region with similar rural-urban composition and population scale. Comparable in highways maintenance scope, waste collection operations, and small-town library service delivery.
• Newcastle-under-Lyme Borough Council: Adjacent borough council with comparable population and mixed urban-rural geography. Directly comparable on planning services, council tax administration, and shared North West regional partnerships.
• Halton Borough Council: Cheshire-adjacent unitary authority of comparable size providing the same range of statutory local government services. Useful benchmark on operating cost efficiency and digital transformation maturity for small unitary authorities.
• Warrington Borough Council: Neighbouring Cheshire unitary authority serving a larger and more urban population. Comparable on highways maintenance, social care delivery, and partnership working with the Cheshire police and emergency services footprint.

Broad incumbents

• Lancashire County Council: Larger two-tier county council in the North West providing strategic services including highways, social care, and libraries across multiple districts. Provides a reference point for the upper-tier authority model that sits above borough councils like Cheshire East.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CheshireEast
• YouTubeyoutube.com/user/CheshireEast
• Facebookfacebook.com/CheshireEastCouncil
• LinkedInlinkedin.com/company/cheshire-east-borough-council
• Instagraminstagram.com/cheshireeast

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cheshire East Council