What Pancentric Digital does

Pancentric Digital is a privately-held UK digital consultancy and software vendor founded in 2003 and headquartered in the City of London. The company operates a hybrid model combining proprietary SaaS products (HUB Intranet, HUBMail, Enabler email automation, and the Go-Insur PAS insurance policy administration system) with adjacent professional services covering UX design, digital transformation, web builds, and proposition development. Its technology stack spans Microsoft.NET, Umbraco CMS, Sitecore, Python/Django, Vue.js, React, and Angular, deployed on Google Cloud and AWS.

The business serves two primary customer bases: insurers, Managing General Agents (MGAs), and brokers (addressed via Go-Insur PAS, DigitalBar benchmarking, and transformation services), and SMEs and corporates (addressed via HUB Intranet, HUBMail, and Enabler for internal communications, onboarding, and email automation). Notable enterprise clients include Marsh, Zurich, Allianz, Direct Line Group, Hiscox, Cigna, Thomas Miller, and Vitality, alongside 200+ total clients across multiple verticals. The company holds ISO 27001 certification for seven consecutive years and FSQS accreditation, positioning it as a vetted supplier to UK regulated financial buyers.

Revenue is generated through annual SaaS subscriptions (typically three-year contracts with five-to-ten-year client tenures), professional services engagements, and a channel partner referral programme (20% first-year, 10% recurring commission). Distribution is primarily direct enterprise sales with a consultative discovery-led approach, supplemented by a self-serve trial motion for HUB Intranet and an emerging partner/reseller channel. Go-to-market is concentrated in the UK with global reach for insurance software, and leadership is founder-led by Martin Boswell and Simon Fenn with a small specialist team (11-50 employees).

Name

Pancentric Digital

Legal name

Pancentric Limited

Website

https://pancentric.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Insurtech and Enterprise SaaS Software

NAICS

Software Publishers (5132), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Policy Administration, Underwriting & Rating Platforms (Core Insurance SaaS) (FSAGAGAB)

akta.pro secondary industries

Customer Engagement, CRM & Agent/Broker Enablement Platforms (FSAGAGAD), Strategy & IT Advisory (BPAEAAAA)

Keywords

• Insurance software solutions
• Employee intranet platform
• Email automation software
• Digital transformation services
• Policy administration systems

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licensing (SaaS): Annual subscription licensing for HUB Intranet, Enabler, and Go-Insur PAS software products. Single annual fee model with all-inclusive features. Typical contract period of 3 years. Clients typically stay 5-10 years.
2. Professional Services: Digital transformation consulting, UX design, web design and build, proposition development, and implementation services. Includes 2 days (15 hours) of online configuration sessions included with HUB licence.
3. Partner Referral Commissions: Revenue sharing with channel partners: 20% of first year licence fee for referrals, 10% recurring annual commission for duration of client relationship.
4. Insurance Technology Solutions: Go-Insur PAS sold to insurers, MGAs and brokers for policy administration, distribution management, and digital servicing with pricing based on team size and scope.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Pancentric Digital develops and licenses proprietary SaaS products including Go-Insur PAS (insurance policy administration), HUB Intranet (employee intranet), HUBMail (internal email), and Enabler (enterprise email automation), sold primarily on annual subscriptions with 3-year contract terms. The company also delivers digital transformation services including UX design, proposition development, web builds, and group CMS solutions to over 200 clients across insurance, financial services, and multi-brand enterprises.

Product overview

Pancentric Digital offers a portfolio of proprietary software products complemented by digital transformation services. The core product suite includes: (1) HUB Intranet - an award-winning employee intranet platform for team communications and productivity; (2) HUBMail - an internal communications email companion to HUB Intranet (or standalone); (3) Enabler - enterprise email automation software for B2B/B2C lifecycle marketing with built-in CRM; and (4) Go-Insur PAS - a cloud-based insurance policy administration system for MGAs, insurers and brokers. These products operate independently or synergistically - for example HUBMail integrates with HUB Intranet, and the software portfolio is supported by professional services including UX design, web builds, and digital strategy consulting. The Group Website Solution rounds out the offering as a multi-site CMS platform for enterprise organisations managing complex digital estates.

Differentiator

Problem solved

Functional benefit

Brands

• HUB Intranet: Award-winning intranet platform solution for SMEs and larger corporates, ranked Top 3 in the UK and voted a Top 10 Intranet for SMEs Worldwide on G2.
• HUBMail
• Enabler
• Go-Insur PAS

Products and services

• HUB Intranet Award-winning employee intranet platform for SMEs and larger corporates that unlocks team productivity and improves internal communications across multiple channels. Features team communications, collaboration, productivity tools, HR Zone, onboarding toolkit, and leave management. Can be deployed in as little as 48 hours.
• HUBMail Internal communications email software designed to improve employee engagement through personalised, targeted, and automated emails. Features drag-and-drop studio, delegated sending, dynamic personalisation, segmentation, trigger-based emails, automation for onboarding, and CRM integration. Can function as a companion to HUB Intranet or as a standalone email platform.
• Enabler Enterprise email automation software enabling B2B and B2C marketing with personalised, automated emails at every stage of the customer lifecycle, from onboarding and engagement to loyalty and retention. Features built-in CRM integrations, self-serve survey and webpage creation tools, and supports personalised automated campaigns.
• Go-Insur PAS Cloud-based Policy Administration Solution providing full-lifecycle digital capabilities for Insurers, Managing General Agents (MGAs), and Brokers. Award-winning insurtech platform with low-code Product Builder, broker portals, AI ingestion for automated data extraction, digital distribution management, and electronic trading capabilities.
• Group Website Solution Multi-site, multi-brand, multi-lingual CMS platform enabling group organisations to manage their entire digital estate via a single, easy-to-use content management system. Features customisable templates, 3rd party integrations (CRM/Salesforce), smart plug-ins (Microsoft AI, chatbots), customer portal functionality, and rapid onboarding.
• Digital Transformation Services Strategic consultancy covering UX design, proposition development, web builds, and prototyping for enterprise organisations. Includes discovery phase, service design, brand strategy, and digital transformation execution. The firm includes 2 days (15 hours) of online configuration sessions with HUB Intranet licence, providing end-to-end support from strategy through implementation.

Quantifiable outcome

• Go-Insur AI ingestion reduces manual workload by 50-80%
• +8 more outcomes

Named customers37 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability5 records

Feature8 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Cape ConsultingcoreStrategic or Co-development Partner · 8 April 2026HR consulting partnership to launch HUB-Intranet Onboarding Toolkit. Cape Consulting provides HR expertise ensuring templates and processes follow best practice. Toolkit included in standard HUB-Intranet licence with additional advisory support available under separate service agreement.
• AltusminorStrategic or Co-development PartnerFinTech and insurance expert providing deep practical expertise in insurance sector and emerging technologies. Industry leaders in implementing operational and technology change for top UK insurers.
• Life StoryminorStrategic or Co-development PartnerStrategy, branding and creative consultancy helping brands tell their story better through stakeholder and customer collaboration, qualitative research, and validation techniques.
• Blackwood86minorGTM or Marketing PartnerMarketing consultancy working as trusted extension of in-house marketing capability with fresh perspective and extensive Insurance and Financial Service expertise. Services include diagnostic marketing audits, proposition development and programme management.
• DesignThinkers GroupminorStrategic or Co-development PartnerDesign-driven innovation network helping organisations transition to service and human-centred approaches. Operates in 25 countries, training and facilitating multi-disciplinary teams for positive change.
• Compton+DeanminorStrategic or Co-development PartnerIndependent qualitative research agency specialising in brand and communications research worldwide with strong links to quantitative research houses.
• Conversation LabminorGTM or Marketing PartnerStrategy-led marketing consultancy for web, mobile and emerging digital channels including SEO, Content Marketing, Paid and Social Media services.
• LRQAcoreImplementation/ SI/ Consulting PartnerIndependent certification body conducting annual ISO 27001 audits. Pancentric has maintained certification for 7 consecutive years through LRQA.
• HellioscoreImplementation/ SI/ Consulting PartnerManages FSQS (Financial Services Qualification System) accreditation programme used by major banks, building societies, insurance companies and investment services for supplier compliance assurance.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Insly: Cloud-based insurance software and policy administration platform targeting MGAs, brokers, and insurers. Closest direct peer to Go-Insur PAS, with a similar low-code product builder and digital distribution focus serving the London and UK MGA market.
• Socotra: Cloud-native insurance core platform serving insurers, MGAs, and brokers with a developer-friendly PAS. Directly comparable to Go-Insur PAS in serving modern, API-first insurance distribution, though with a US-led footprint and larger engineering team.
• SSP (Specialty Systems Partners): Specialist insurance software provider for brokers, MGAs, and carriers with a recognised UK PAS offering (now part of CCC Intelligent Solutions). Direct peer to Go-Insur PAS, particularly for the London Market and specialty insurance segments Pancentric serves.
• BriteCore: Cloud-based core insurance platform for property/casualty insurers and MGAs. Directly comparable to Go-Insur PAS in targeting digital-first carriers with a configurable PAS and integrated digital channels, primarily in the US market.
• Happeo: Employee intranet and internal communications platform, directly comparable to HUB Intranet and HUBMail, with similar focus on mid-market and enterprise customers seeking a Google Workspace-native intranet.
• ClearPeople: UK-based SharePoint and intranet specialist consultancy and product house. Direct peer to Pancentric on the digital transformation services side, with similar customer profile of mid-market and enterprise organisations seeking Microsoft-aligned intranet solutions.

Broad incumbents

• Staffbase: Established enterprise employee experience and intranet platform serving global enterprises, overlapping with HUB Intranet. A larger, well-capitalised incumbent with broader multi-channel employee comms capabilities than Pancentric's HUB product.
• dotdigital: Public-listed email marketing and customer engagement platform. Comparable to Pancentric's Enabler product for B2B/B2C lifecycle email automation, with deeper analytics and integrations at the cost of Pancentric's CMS-adjacent positioning.
• Pegasystems (Pega Insurance): Enterprise low-code platform with a deep insurance industry suite (claims, underwriting, distribution). Overlaps with Go-Insur PAS in the policy administration and digital distribution space, particularly for tier-1 insurers — representing a much larger, more broadly-resourced competitor.

Emerging players

• Workvivo (by Zoom): Employee communication and engagement platform acquired by Zoom, focused on intranet-style experiences for frontline and desk-based workers. Comparable to HUB Intranet in addressing internal communications pain points, with strong distribution leverage from the Zoom parent.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/pancentric

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pancentric Digital