Surgical Instrument Service

What Surgical Instrument Service does

Surgical Instrument Service Company, Inc. (SIS) is a privately held, third-party surgical instrument and medical device repair provider founded in 1971 by Robert Posdal, a veteran and former OR nurse, and headquartered in Glendale Heights, Illinois. The company repairs and refurbishes stainless surgical instruments, rigid, semi-rigid, and flexible endoscopes, video systems, surgical power equipment, and specialty devices (including ophthalmic, Yellofin stirrups, and ultrasound transducers) for hospitals, sterile processing departments (SPDs), and operating rooms across the United States. Service delivery is built on FDA Quality Systems Regulation (QSR) and current Good Manufacturing Practices (cGMP), supported by a nationwide network of Instrument Care Units that provide scheduled onsite maintenance, and a FileMaker WebDirect customer portal for account management. Revenue is generated primarily through per-repair transaction fees under Time and Material billing, supplemented by subscription- and outcome-based Capitated Agreements, Asset Management, and Shared Risk contracts that bundle multi-vendor service into a single partner relationship and reportedly deliver 30-70% cost savings versus OEM repairs, with a one-year warranty on all repairs.

SIS monetizes its service relationship through a multi-tier commercial model that includes transactional repair, onsite maintenance, capitated and shared-risk programs, and a parallel CEU-accredited education portfolio (Rigid Scopes 101, Flexible Scopes 101, Surgical Power Equipment 101, Stainless and Insulated Instrument Testing, CRCST certification prep, SPD Support, A Day in the Lab, BRDC trial, and Failure Reduction Training). Go-to-market is sales-led, with direct field sales and regularly scheduled onsite technician visits to healthcare facilities, supported by phone-based inside sales and a customer portal. The company is privately held under founder-era ownership with no disclosed institutional investors, funding rounds, M&A, or subsidiaries, and is actively recruiting administrative, technician, and sales staff across multiple US locations to expand the Instrument Care Unit footprint.

Name

Surgical Instrument Service

Legal name

Surgical Instrument Service Company, Inc.

Website

https://sis-usa.com

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

51–100 employees

Short description

Surgical Instrument Service is a US third-party provider of surgical instrument and endoscope repair, refurbishment, and maintenance services to hospitals, sterile processing departments, and operating rooms, supported by a nationwide onsite Instrument Care Unit network and CEU-accredited training programs.

Ownership category

akta.pro rank

Product category

Medical Equipment Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (811210), Electronic and Precision Equipment Repair and Maintenance (8112)

SIC

Surgical & Medical Instruments & Apparatus (3841)

akta.pro primary industry

Open & Minimally Invasive Surgical Instruments (Handheld, Laparoscopic, MIS) (HLAHADAA)

akta.pro secondary industries

Operating Room Integration & Surgical Informatics (OR control, documentation, connectivity) (HLAHADAE), Surgical Navigation, Tracking & Intraoperative Guidance (Ortho/Neuro/ENT) (HLAHADAG)

Keywords

• Surgical instrument repair
• Endoscope repair services
• Healthcare equipment maintenance
• Sterile processing support
• Medical device refurbishment

Headquarters

HQ city

Glendale Heights

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Surgical Instrument Repair Services: Core repair and rebuild services for surgical instruments, endoscopes, video systems, and power equipment. Revenue generated through per-repair transaction fees, with options for time-and-material billing or capitated/agreed-upon pricing.
2. Onsite Maintenance Services: Regularly scheduled onsite visits by technicians for handheld stainless surgical instrument maintenance and repairs at customer facilities. Reduces shipping costs for customers.
3. Cost-Reduction Programs: Proprietary programs including Capitated Agreements, Asset Management, Shared Risk models. Designed to maximize equipment uptime, increase physician satisfaction, and provide predictable cost structures for healthcare facilities.
4. Training and Education Services: CEU-accredited training programs including workshops, certification prep courses, and customized SPD Support training. Provides revenue through educational services and coaching.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Surgical Instrument Service Company, Inc. (SIS) repairs and rebuilds surgical instruments, rigid/semi-rigid/flexible endoscopes, video systems, power equipment, and specialty devices for hospitals and healthcare facilities. Services are delivered through depot repair, onsite Instrument Care Units, and cost-reduction programs (capitated agreements, asset management, shared risk, time and material), supported by CEU-accredited training for sterile processing staff.

Product overview

Surgical Instrument Service (SIS) operates as a surgical instrument and device repair company offering a comprehensive portfolio of repair services and educational programs. The core offering consists of equipment repair categories including Instrumentation, Rigid Endoscopes, Semi-Rigid Endoscopes, Flexible Endoscopes, Video Systems, Power Equipment, and Specialty Services (Yellofins, ophthalmic, ultrasound). These repair services are delivered through both depot-based and onsite service models, with the latter using Instrument Care Units deployed throughout the country. The company supplements its repair services with a comprehensive cost-reduction programs module (capitated agreements, asset management, shared risk, time and material). Additionally, SIS offers a parallel education and training portfolio including CEU programs (Rigid Scopes 101, Flexible Scopes 101, Surgical Power Equipment 101, Stainless Instrument Testing 101, Insulated Instrument Testing 101, A Day in the Lab, Failure Reduction) and certification preparation (CRCST Certification, SPD Support). The company also provides a FileMaker-based customer portal for account management. Founded in 1971, all repairs include a one-year warranty against defects in material and workmanship.

Differentiator

Problem solved

Functional benefit

Products and services

• Instrumentation Services Tray and instrument-level restoration services for general and specialty stainless surgical instruments and laparoscopic instrumentation, ensuring proper function and longevity. Targeted at hospitals and healthcare sterile processing departments.
• Rigid Endoscopes Repair
• Semi-Rigid Endoscopes Repair Full restoration capabilities including image bundle replacement for all semi-rigid endoscopes, including ureteroscopes, with one-year warranty coverage. For hospital urology and surgical departments.
• Flexible Endoscopes Service Complete service including major overhauls for all large and small diameter flexible endoscopes, with preventive maintenance to reduce catastrophic failures. Targeted at GI labs, pulmonology, and hospital SPD teams.
• Video Systems Service
• Power Equipment Repair
• Specialty Services
• Comprehensive Cost-Reduction Programs
• Onsite Instrument Care Services
• CEU-Accredited Training and Education Programs

Quantifiable outcome

• Third-party repair costs average 30-70% less than OEM repairs
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Stryker: Stryker manufactures surgical instruments, power equipment, and endoscopy platforms and bundles service contracts that compete with SIS in the power equipment and surgical instrument categories.
• Getinge: Getinge provides infection control, surgical workflows, and sterile processing equipment along with associated service contracts, representing an OEM-incumbent alternative to third-party repair.
• Steris: Steris is a large global sterilization, infection prevention, and surgical equipment services provider with comprehensive service contracts covering instruments, endoscopes, and sterile processing equipment that compete with SIS for hospital SPD budget.
• Olympus Corporation: Olympus is a leading OEM of flexible and rigid endoscopes that also operates its own service organization, directly competing with third-party repair providers like SIS for endoscope service revenue.

Emerging players

• Censis Technologies: Censis provides instrument tracking and SPD workflow software (Censitrac) used in sterile processing departments, representing an emerging technology layer that complements or competes with SIS's FileMaker-based asset tracking.

Direct peers

• Healthmark Industries: Healthmark Industries supplies cleaning, testing, and processing products plus education to sterile processing departments, overlapping with SIS's CEU and SPD-support offerings.
• Surgical Instrument Repair International (SIRI): SIRI provides surgical instrument and rigid endoscope repair services to hospitals and surgery centers, offering similar cost-advantage pricing versus OEM service contracts.
• Medi-Siss: Medi-Siss is a third-party surgical instrument and endoscope repair provider serving hospitals and sterile processing departments with comparable onsite and depot repair offerings.
• Spectrum Surgical Instruments: Spectrum Surgical Instruments provides surgical instrument repair, sharpening, and refurbishment services to hospitals and surgery centers, directly competing with SIS in stainless and laparoscopic instrument restoration.
• Mobile Instrument Service (MIS): Mobile Instrument Service is one of the largest independent third-party surgical instrument and endoscope repair companies in North America, offering nationwide onsite repair services that closely mirror SIS's Instrument Care Unit model.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/SIS-Surgical-Instrument-Service-Company-Inc-
• LinkedInlinkedin.com/company/surgical-instrument-service-company

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Surgical Instrument Service