Onitio

What Onitio does

Onitio is a privately held Nordic IT services provider formed in November 2023 through the merger of InfoCare with Visma-owned Exso AS, Value Retail Consulting AS, and EssCom AB under strategic owner Aars, and headquartered in Oslo, Norway. It serves large enterprises across Denmark, Finland, Norway, and Sweden with an integrated portfolio spanning three divisions: Onitio Technology Services (installation, support, and maintenance of IT and tech equipment), Onitio Workforce Services and Consulting (flexible IT staffing, on-site desk-side support, tech bar, and activity-based technicians), and Onitio Solutions (retail technology and vertical-specific solutions). The company employs more than 1,500 professionals, including 700+ field engineers, operating from over 130 service locations with guaranteed 4-hour response times and native-language support in each Nordic market.

The core product is Onitio One, a modular Anything-as-a-Service (XaaS) platform that bundles devices, software, support, and lifecycle services (including end-of-life recycling) into a single predictable monthly subscription, shifting customer IT spending from capex to opex. This is delivered through an "Industry-as-a-Service" model verticalizing the XaaS offering for retail (POS, digital signage, payment systems via partnerships with FiftyTwo), banking (end-user services for Danske Bank), transport/logistics (Datema Mobility integration), and emerging physical-security/OT categories (Verkada partnership). Supporting infrastructure includes a 24/7/365 Nordic Service Desk with single-tier escalation handling, ISO/IEC 27001-certified information security, and ISO 14001 environmental management.

Onitio monetizes through four overlapping streams: XaaS/managed IT subscriptions (recurring), professional services and IT staffing, technology installation/support/maintenance contracts, and project-based retail technology deployments. Sales and delivery are entirely direct, executed through enterprise field sales and a partner-enabled delivery channel covering ~400,000 work orders annually. The customer base is anchored by a handful of large Nordic enterprises (Danske Bank, Kesko, REMA 1000, Norsk Tipping) with additional logos across retail (Europris, Bauhaus, Flügger), energy (Aibel), and telecom/fiber (Waoo/Fibia), producing expected 2023 turnover of close to NOK 2 billion (~USD 190M) on a post-merger base of ~1,500 employees.

Name

Onitio

Legal name

ONITIO NORGE AS

Website

https://onitio.com

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Onitio is a Nordic IT services provider, formed in 2023 via merger, that delivers managed IT, XaaS subscriptions, field engineering, and retail technology solutions to large enterprises across Denmark, Finland, Norway, and Sweden via 130+ service locations and 700+ field engineers.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Facilities Support Services (56121), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Rental & Leasing (7377), Services-Facilities Support Management Services (8744), Computer & Office Equipment (3570)

akta.pro primary industry

Onsite/Field IT Support Services (BPAEABAC)

akta.pro secondary industries

IT Procurement, Lifecycle & Asset Management Services (BPAEABAL), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI), ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

Keywords

• Managed IT services
• XaaS platform solutions
• IT lifecycle management
• Field service engineering
• Retail technology services

Headquarters

HQ city

Oslo

HQ country

Norway

HQ region

Europe

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. XaaS / Managed IT Subscription (Onitio One): Onitio One bundles devices, software, support, and lifecycle services into a single predictable monthly subscription. Revenue is recurring and subscription-based, scaling with customer needs. No large upfront capital expenditures for customers — costs are shifted from CapEx to OpEx.
2. Workforce Services & Consulting: Provides flexible IT staffing — both on-site and remote — through dedicated IT professionals, project resources, and activity-based technicians. Revenue is generated through staffing contracts and professional services engagements, typically long-term or project-based.
3. Technology Services (Installations, Support, Maintenance): Installation, support, and maintenance of IT and tech equipment across the Nordic region. Revenue is generated through service contracts and project-based delivery for enterprise clients.
4. Retail Technology Solutions: Solutions delivery within retail and adjacent sectors, including digital signage installation, payment system modernization, and self-service checkout deployment. Revenue from project-based and managed services for retail clients.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Onitio delivers managed IT services and infrastructure across the Nordic region through three divisions: Onitio Technology Services (installation, support and maintenance of IT equipment), Onitio Workforce Services and Consulting (IT staffing and project resourcing), and Onitio Solutions (retail and vertical-specific technology). Its flagship offering, Onitio One, is a modular Anything-as-a-Service (XaaS) subscription platform that bundles devices, software, support, and end-to-end lifecycle services — including recycling — into a single predictable monthly contract for enterprise customers.

Product overview

Onitio is a Nordic IT services provider offering a unified XaaS (Anything-as-a-Service) platform called Onitio One that bundles devices, software, support, and lifecycle services into a single predictable subscription. The portfolio consists of three main service divisions: Onitio Technology Services (installation, support, and maintenance of IT equipment), Onitio Workforce Services and Consulting (staffing solutions with IT professionals), and Onitio Solutions (retail technology solutions). Key offerings include Industry-as-a-Service for vertical-specific needs, People & Expertise as a Service for flexible IT staffing, Core IT Services & Operations for managed infrastructure, and specialized services such as Nordic Service Desk (24/7 support), EV Fleet Charging Infrastructure, Payment System Modernization, and Digital Signage Installation. The company operates across Denmark, Finland, Norway, and Sweden with 130+ service locations and 1,500+ experts.

Differentiator

Problem solved

Functional benefit

Brands

• Onitio One: All-inclusive IT subscription bundling devices, software, support and lifecycle services into a single, predictable contract.
• Onitio Technology Services
• Onitio Workforce Services and Consulting
• Onitio Solutions

Products and services

• Onitio One
• Industry-as-a-Service
• People & Expertise as a Service
• Core IT Services & Operations
• Onitio Technology Services
• Onitio Solutions
• Workforce Services & Consulting
• On-site Desk Side Support
• Tech Bar Service
• Nordic Service Desk
• Payment System Modernization
• Digital Signage Installation & Maintenance
• EV Fleet Charging Infrastructure

Quantifiable outcome

• 400,000+ work orders handled annually across the Nordic region
• +6 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core.

• VerkadacoreTechnology or Integration · 3 June 2026Onitio Solutions entered a strategic partnership with Verkada, a leader in cloud-managed video security, intelligent analytics, access control, and operational technology. Onitio will expand its portfolio with Verkada's intelligent platform (video security, access control, environmental sensors, alarms, workplace tools, intercoms), enabling customers across the Nordics to build smarter, connected operational environments. Onitio provides regional expertise, customer relationships, and extensive service capabilities while Verkada provides the cloud-managed technology platform.
• FiftyTwocoreStrategic or Co-development Partner · 22 August 2024Onitio Solutions entered a strategic partnership with FiftyTwo (from Denmark, well-known in Norway). FiftyTwo is a leading software development company recognized for advanced Point of Sale (POS) solutions used by major Nordic retail chains including Europris, Bauhaus, and Flügger. Onitio provides hardware delivery, technical support, cloud-based services, and IT project management, while FiftyTwo contributes software development and POS expertise.
• Datema Mobility ABcoreStrategic or Co-development Partner · 20 August 2024Datema Mobility AB, a company offering mobile scalable solutions for streamlining and automating processes in transport, logistics, retail, and manufacturing, was integrated into Onitio Group as of August 20, 2024. Datema brings specialized competencies in mobility solutions and expertise in retail and logistics. The company will eventually become part of Onitio Solutions Sweden AB.
• WallboxcoreTechnology or IntegrationOnitio partnered with Wallbox to implement 8 Wallbox Supernova DC fast chargers (60 kW) for Onitio's own fleet electrification project — transforming 250 electric vehicles driving 600,000 km/month with 80% of charging on Onitio's own infrastructure. Wallbox Supernova was chosen for its compact design, OCPP integration, clear display, and scalability.
• AssemblincoreImplementation/ SI/ Consulting PartnerAssemblin, a leading installation and service company across the Nordics, partnered with Onitio to deliver seamless and reliable infrastructure for Wallbox Supernova EV chargers. Assemblin handled the physical installation of 8 DC fast chargers and provides ongoing backend control via Assemblin Charge. Their expertise and collaborative approach were essential from installation to ongoing support.

Scale indicators13 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Computacenter: Computacenter is a UK-based European enterprise IT services provider with strong field-services and DaaS offerings. Its enterprise IT lifecycle and managed services model closely parallels Onitio's Onitio One XaaS, although Computacenter serves a broader pan-European footprint.
• Capgemini: Capgemini is a global IT services and consulting firm whose managed services and systems integration practices compete with Onitio on enterprise Nordic accounts. CEO Malin Yrwing's prior Capgemini Consulting experience underscores it as the canonical broad incumbent benchmark.
• CGI Group: CGI is a global IT and business consulting services firm with a sizable Nordic presence. Its end-to-end IT managed services and systems integration practice make it a broad-incumbent benchmark for Onitio's enterprise IT services offerings.
• Bechtle: Bechtle is one of Europe's largest IT services and hardware providers with deep presence in Germany and the Nordics. Its mix of IT procurement, managed services, and lifecycle support closely mirrors Onitio's bundled XaaS and field-services model.

Direct peers

• Crayon: Crayon is a Nordic-headquartered IT asset management, software, and cloud economics services firm. Its software and cloud asset management portfolio is directly comparable to Onitio's IT asset lifecycle and Onitio One XaaS bundle in the Nordics.
• Atea: Atea is the largest Nordic IT infrastructure and services provider, delivering hardware, managed services, and field support across Norway, Sweden, Denmark, and Finland. It is Onitio's closest direct competitor in Nordic enterprise IT outsourcing and field deployment, with overlapping customer segments.
• Dustin: Dustin is a Nordic IT reseller and services provider offering hardware, software, and managed services to enterprises. It is a direct competitor for Onitio's device lifecycle, procurement, and Nordic enterprise IT services offerings.
• Tietoevry: Tietoevry is a leading Nordic digital services and software company serving enterprise and public-sector customers. It is a direct competitor to Onitio in Nordic IT managed services, and is already supplying Onitio's own customer (Aibel) via TietoEvry, making it a clear benchmark for the Nordic IT services market.

Emerging players

• Knowit: Knowit is a Nordic digital and IT consulting group with operations across Sweden, Norway, Finland, and Denmark. It competes with Onitio for enterprise digital transformation and IT-services engagements in the same Nordic geographies.
• Bouvet: Bouvet is a Norwegian/Nordic IT and digital consulting firm with strong enterprise and public-sector client relationships. While more consultancy-led than Onitio, it competes for similar IT-services budgets and represents a relevant Nordic scale player.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/onitiogroup

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Onitio