What Servinform does

Servinform S.A. is a Spain-headquartered business process outsourcing (BPO) provider founded in 1979 (per detailed company history; firmographic metadata cites 1977) and headquartered in Mairena del Aljarafe (Seville), with additional delivery centers in Madrid, Barcelona, Bilbao, Valencia, and Lisbon. The company employs 5,001–10,000 people and operates as a privately held Spanish public limited company, serving enterprise clients across five primary verticals: Banking & Insurance, Energy, IT & Telco, Public Administration, and Non-Performing Loans / Real Estate Servicing. The only publicly named customer is the Govern de les Illes Balears, for which Servinform deployed intelligent automation to administer social benefits and subsidies.

The company's offering combines four service lines — Customer Experience, Process Outsourcing, Digital Transformation, and Asset Management (including NPL and real-estate servicing) — with a dedicated technology stack comprising Robotic Process Automation (RPA), Intelligent Document Processing (IDP), ChatBots and VoiceBots, a proprietary CBot conversational platform, a Suite Omnicanal unified communications layer, an IA Generativa (Generative AI) offering, and the ServiOps low-code automation platform. These capabilities are organized within a broader "Gestión de Cliente" suite of modules covering sales, loyalty, customer service, operational back office, and debt recovery. The company has CMMI Level 3 software-development maturity and a dense compliance posture including ENS High certification under RD 311/2022, ISO 27001:2023, ISO 9001, ISO 14001, ISO 45001, ISO/IEC 20000-1, and ISO 18295-1.

Servinform generates revenue primarily through long-term managed-services contracts with large enterprise and government clients, supplemented by digital-transformation professional services and a Centro Especial de Empleo line that supports Spanish disability-employment (LGD) compliance. Pricing is quote-based and not publicly disclosed; there is no software-as-a-service or usage-based pricing layer. The go-to-market motion is direct enterprise field sales, supported by content marketing (blog, Revista magazine), organic social channels, and a proprietary industry-event series (Smartalk). In 2024, AS Equity Partners joined as a strategic investor, marking the first disclosed institutional capital event in the company's history.

Name

Servinform

Legal name

SERVINFORM, S.A.

Website

https://servinform.es

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Servinform is a Spain-headquartered BPO provider founded in 1979, employing 5,001–10,000 people across Iberia, that delivers customer experience, process outsourcing, digital transformation, and NPL/asset-management services to enterprises and public-sector clients in banking, energy, IT/telco, and government.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

akta.pro secondary industries

Data Extraction & Structuring (Invoices, POs, Receipts, KYC) (BPAAAKAF), Remote Monitoring & Management (RMM) Services (BPAEABAA)

Keywords

• Business process outsourcing
• Customer experience services
• Robotic process automation
• Digital transformation services
• Debt recovery services

Headquarters

HQ city

Mairena Del Aljarafe

HQ country

Spain

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. BPO Services: Business Process Outsourcing services including customer experience management, process outsourcing, and operational back-office services. Revenue generated through long-term contractual relationships with enterprise clients across multiple industries.
2. Digital Transformation Services: Technology implementation and consulting services for digital transformation projects, including RPA deployment, AI integration, and omnichannel solutions.
3. Asset Management: Specialized services for real estate asset management and legal services, including NPL servicing and property management.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels8 records

Core offering

Servinform is a Business Process Outsourcing (BPO) provider that manages the full customer lifecycle for enterprise and public-sector clients, offering Customer Experience management, Process Outsourcing, Digital Transformation, and Asset Management (NPLs and real estate servicing). Its delivery is enabled by a proprietary technology layer including Robotic Process Automation (RPA), Intelligent Document Processing (IDP), ChatBots/VoiceBots, an omnichannel suite, generative AI, a CBot platform, and the ServiOps low-code automation platform.

Product overview

Servinform offers a unified BPO and technology portfolio combining service offerings (Customer Experience, Process Outsourcing, Digital Transformation, Asset Management) with a dedicated technology layer (RPA, IDP, ChatBots y VoiceBots, Suite Omnicanal, IA Generativa, CBot, ServiOps) and a Gestión de Cliente suite of modules (Ventas, Fidelización, Atención al Cliente, Back Office Operacional, Recuperación de Deuda). The company operates across five industry verticals (Banking & Insurance, Energy, IT & Telco, Public Administration, NPLs & Real Estate Servicing), positioning itself as an end-to-end partner that integrates human expertise with intelligent automation to manage the full customer lifecycle.

Differentiator

Problem solved

Functional benefit

Brands

• ServiOps: Internal technology platform for low-code development
• IA Generativa
• ChatBots y VoiceBots
• RPA
• IDP
• Suite omnicanal

Products and services

• Customer Experience

Quantifiable outcome

• Millions of customer interactions managed annually across multiple channels and languages

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature7 records

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Accenture: Global professional services firm with significant BPO, customer experience, and digital transformation practices. Overlaps with Servinform on enterprise digital transformation and managed services in regulated industries, but operates at vastly larger scale across broader geographies.
• Capgemini: Global IT services and digital transformation consultancy with large BPO/customer experience practice. Comparable in digital transformation and large-enterprise services, though as a much larger, broader portfolio player rather than a specialized BPO.

Regional players

• Indra: Spain's largest IT services company with strong public administration and banking/insurance footprints. Comparable on digital transformation services to regulated Spanish clients, though more IT-systems integration oriented than labor-arbitrage BPO.

Direct peers

• Teleperformance: Global leader in outsourced customer experience management with omnichannel contact center operations across multiple languages; directly comparable to Servinform's Customer Experience / Process Outsourcing BPO business, though at substantially larger scale and geographic footprint.
• Covisian: Iberian-headquartered BPO and customer experience provider with operations across Spain, Italy, and LATAM. Competes directly for Servinform's enterprise and public-sector clients in banking, telco, and government verticals.
• Concentrix: Major global BPO and customer experience outsourcing provider serving banking, insurance, telecom, and public sector clients. Direct competitor across Servinform's core verticals (Banca y seguros, IT y Telco, Administración pública) with broader geographic reach.
• Konecta: Spain-headquartered BPO/customer experience provider with significant operations in Iberia and LATAM. Closest Iberian-headquartered peer to Servinform, competing for the same enterprise clients across banking, telco, and energy verticals.
• Foundever (formerly Sitel Group / SYKES): Global CX/BPO and digital transformation provider offering omnichannel customer management, automation, and AI solutions. Comparable technology-enabled BPO positioning and large-scale contact center delivery model.
• Atento: Major BPO/customer experience provider with strong presence in Iberia and LATAM, serving telecom, banking, and public sector clients. Closely comparable business model and vertical mix to Servinform.
• TTEC (TeleTech International): Global customer experience and BPO services provider delivering omnichannel support, digital transformation, and AI-enabled CX. Comparable in service portfolio and automation-led positioning, with broader geographic coverage than Servinform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Servinform
• YouTubeyoutube.com/c/ServinformYT
• LinkedInlinkedin.com/company/grupo-servinform/mycompany
• Instagraminstagram.com/servinform

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Servinform