What Gestisoft does

Gestisoft is a Montreal-headquartered Microsoft Gold/Solutions Partner founded in 1997 by Claude Rose and Suzanne Arbour. The firm implements and customizes Microsoft Dynamics 365 — Business Central (ERP) and Customer Engagement (CRM) — along with the Power Platform (Power BI, Power Apps, Power Automate) and Microsoft Copilot, for SMBs, mid-market firms, manufacturers, distributors, municipalities, and regulatory bodies across Canada. It operates four offices in Montreal, Toronto, Ottawa, and Quebec City, employs 110+ specialists, and supports 6,200+ end users with a reported 95% client renewal rate in 2024 and 220+ projects delivered annually.

On top of Microsoft Dynamics, Gestisoft builds proprietary vertical applications on the Power Platform — Legio (membership and compliance management for regulatory bodies and professional orders), Citizen Request Management (311-style municipal CRM), and Contract Management — addressing niche Canadian-market requirements that the out-of-the-box Dynamics product does not cover. All AI capability is delivered through Microsoft Copilot integration and accompanying advisory engagements, including a structured $7,000 AI Diagnostic workshop.

The business model combines three revenue streams: (1) Microsoft Dynamics 365 license resale and recurring subscription revenue (Business Central Essentials at $108.50/user/month and Premium at $149.20/user/month, billed monthly); (2) bespoke professional services for analysis, implementation, migration, training, and ongoing support, quoted per project and delivered by the 110+ specialist team; and (3) fee-based training, workshops, and AI/Copilot advisory services. In March 2026, Gestisoft acquired A BC Consulting Group — a Dynamics 365 Business Central specialist founded by Microsoft MVP Shannon Mullins — explicitly to establish its U.S. and broader North American footprint.

Name

Gestisoft

Legal name

Gestisoft

Website

https://gestisoft.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

51–100 employees

Short description

Gestisoft is a Montreal-based Microsoft Gold Partner that implements and customizes Microsoft Dynamics 365 ERP and CRM solutions, plus Power Platform and Copilot, for SMBs, manufacturers, municipalities, and regulatory bodies across Canada, with proprietary vertical apps including Legio.

Ownership category

akta.pro rank

Product category

Microsoft Dynamics 365 ERP & CRM Implementation Consulting

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO)

akta.pro secondary industries

Vendor & Contract Management (Software/Cloud) (BPAEAOAD), Software License Resale & Optimization (Perpetual/Subscription) (BPAEAOAC)

Keywords

• ERP implementation services
• Microsoft Dynamics 365
• CRM consulting
• Business Central partner
• Power Platform solutions

Headquarters

HQ city

Montréal

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Microsoft Dynamics 365 Software Licensing: Gestisoft resells Microsoft Dynamics 365 subscriptions (Business Central Essentials and Premium) on a per-user, per-month SaaS basis, earning margin or referral revenue on cloud license sales as a Microsoft Gold Partner.
2. Professional Services – Implementation & Consulting: Core revenue stream from bespoke consulting services including needs analysis, system implementation, data migration, configuration, and optimization of Microsoft Dynamics 365 solutions. Delivered by a team of 110+ specialists across 220+ projects per year.
3. Training & Workshops: Revenue generated from fee-based training sessions (e.g., $195–$585 per session for CRM training) and paid workshops including Copilot integration sessions and AI diagnostic workshops ($7,000).
4. Support Plans & Ongoing Maintenance: Continuous post-implementation support including a dedicated Customer Success Manager, technical advisory, system updates, and optimization services, generating recurring support contract revenue.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Gestisoft is a Microsoft Gold Partner that implements and customizes Microsoft Dynamics 365 ERP (Business Central) and CRM (Customer Engagement) solutions for SMBs, manufacturers, municipalities, and regulatory bodies across Canada. The company resells Microsoft cloud subscriptions and complements them with proprietary vertical applications (Legio for regulatory bodies, Citizen Request Management for municipalities, and Contract Management). Engagements are delivered through a structured three-step process of needs analysis, implementation, and post-go-live evolution, supported by a 110+ specialist team executing 220+ projects per year.

Product overview

Gestisoft is a Microsoft Gold Partner offering a portfolio of Microsoft Dynamics 365 solutions combined with proprietary applications. The core offerings are Microsoft Dynamics 365 Business Central (ERP) and Microsoft Dynamics 365 Customer Engagement (CRM), supplemented by the Power Platform (Power BI, Power Apps, Power Automate) and Microsoft Copilot AI. Proprietary add-on modules include Legio for regulatory body membership management, Citizen Request Management for municipalities, and Contract Management. The company delivers implementation, migration, support, and training services across multiple Canadian offices in Montreal, Toronto, Ottawa, and Quebec City, serving SMBs, manufacturers, municipalities, and regulatory bodies.

Differentiator

Problem solved

Functional benefit

Brands

• Legio: CRM solution designed for regulatory bodies to centralize membership management and compliance.
• Citizen Request Management
• Contract Management

Products and services

• Microsoft Dynamics 365 Business Central Implementation End-to-end implementation, migration, configuration, and optimization of Microsoft Dynamics 365 Business Central (cloud ERP) for SMBs and manufacturers needing financial management, supply chain, manufacturing, and operations automation.
• Microsoft Dynamics 365 Customer Engagement (CRM) Implementation of Microsoft Dynamics 365 Customer Engagement covering Sales, Customer Service, Marketing, and Field Service modules, with add-ons for distributor pipeline, customer service, and after-sales support.
• Microsoft Power Platform Solutions Implementation of Power BI (analytics and dashboards), Power Apps (custom low-code applications), and Power Automate (workflow automation), integrated with Dynamics 365 for reporting and process automation.
• Legio Proprietary CRM application built on Microsoft Power Platform for regulatory bodies and professional orders, centralizing membership management, compliance tracking, certification, member communication, and disciplinary process workflows.
• Citizen Request Management

Quantifiable outcome

• 95% client renewal rate in 2024
• +12 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability6 records

Feature4 records

Partnerships

Three partnerships are on record, tiered flagship and core.

• A BC Consulting GroupflagshipStrategic or Co-development Partner · 12 March 2026Microsoft partner Gestisoft announced the acquisition of A BC Consulting Group, a Dynamics 365 Business Central specialist firm founded by Microsoft MVP Shannon Mullins. The deal brings A BC Consulting's team of ten employees into Gestisoft's organization. Gestisoft's leadership stated the acquisition forms the foundation of its US and North American expansion strategy, citing cultural alignment and geographic reach as key drivers. This is the primary strategic vehicle for Gestisoft's U.S. market entry.
• MicrosoftcoreTechnology or IntegrationGestisoft is a Microsoft Gold Partner and Solutions Partner, specializing in Microsoft Dynamics 365 (Business Central ERP and Customer Engagement CRM), Microsoft Power Platform (Power Apps, Power Automate, Power BI, Copilot), and Microsoft 365 integration. As a Microsoft partner, they resell, implement, and support Microsoft cloud solutions. Gestisoft was one of the first Canadian partners to adopt Microsoft Dynamics CRM in 2004 and has since expanded its Microsoft practice significantly.
• Microsoft Power Platform (Power Apps, Power Automate, Power BI)coreTechnology or IntegrationGestisoft builds proprietary applications (Legio, Citizen Request Management, Contract Management) on the Microsoft Power Platform, integrating with Dynamics 365 for extended functionality. Power BI is used for advanced reporting and data visualization across implementations.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Gestisoft
• Facebookfacebook.com/193403434135
• LinkedInlinkedin.com/company/gestisoft

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gestisoft