ISS Solutions
ISS Solutions is a U.S. provider of Healthcare Technology Management services — clinical engineering, biomedical maintenance, multi-vendor imaging service, and HTM consulting — serving 200+ healthcare organizations across 22+ states from its Langhorne, PA headquarters as a wholly-owned subsidiary of Geisinger Health System.
- Company typePrivate
- Founded1972
- HeadquartersLanghorne, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What ISS Solutions does
ISS Solutions, Inc. is a U.S. provider of Healthcare Technology Management (HTM) services, founded in 1972 and headquartered in Langhorne, Pennsylvania. The company operates as a wholly-owned subsidiary of Geisinger Health System, a nonprofit integrated delivery network, and serves more than 200 healthcare clients across over 22 states — ranging from large health systems and IDNs to ambulatory surgery centers (ASCs), long-term acute care hospitals (LTACHs), specialty clinics, and veterinary practices. ISS delivers clinical engineering, biomedical maintenance, multi-vendor diagnostic imaging service, and consulting offerings organized under four product lines (HTM Complete Solutions, HTM Maintenance Solutions, HTM Knowledge Solutions, and HTM CMMS Solutions), plus a Veterinary Care Solutions practice. Its technology backbone is ISS AssetManager, a CMMS built on the Nuvolo platform that tracks assets, automates preventive maintenance scheduling, manages work orders, records service histories, and generates compliance documentation, supplemented by IoT-enabled remote diagnostics and predictive maintenance capabilities.
ISS generates revenue primarily through managed-services contracts and professional-services engagements, structured as full-service subscriptions, preventive-maintenance contracts, pay-per-use/time-and-materials arrangements, or hybrid bundles priced to client equipment mix and risk tolerance. The go-to-market is a consultative enterprise field-sales motion directed at hospital and IDN procurement, augmented by inside sales, event-driven lead generation at HTM industry conferences (AAMI, NESCE, Becker's, MD Expo), and content marketing. Distribution is domestic and field-service-based, with a ServiceNow-powered client portal for work-order management. Named enterprise customers include Regional Medical Center (Orangeburg, SC), Thomas Health System, Wayne Memorial Hospital, and the Geisinger parent system. The company holds ISO 13485 certification (September 2024, re-certified September 2025), reports a 95%+ client retention rate and a 66% Net Promoter Score, and has grown primarily through tuck-in acquisitions of regional clinical engineering providers (MIS in 2011, BTI in 2014, Paradigm Technology Consulting in 2017, and Biomed Technologies in 2021).
ISS Solutions firmographics
Firmographics- Name
- ISS Solutions
- Legal name
- ISS Solutions, Inc.
- Website
- https://isssolutions.com
- Company type
- Private
- Founded year
- 1972
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- ISS Solutions is a U.S. provider of Healthcare Technology Management services — clinical engineering, biomedical maintenance, multi-vendor imaging service, and HTM consulting — serving 200+ healthcare organizations across 22+ states from its Langhorne, PA headquarters as a wholly-owned subsidiary of Geisinger Health System.
- Ownership category
- akta.pro rank
ISS Solutions industry classification
Industry- Product category
- Healthcare Technology Management Services
- NAICS
- Management Consulting Services (54161), Computer Facilities Management Services (541513)
- SIC
- Services-Engineering, Accounting, Research, Management (8700)
- akta.pro primary industry
- Asset & Maintenance Management (EAM/CMMS) Platforms (HDAEAEAM)
- akta.pro secondary industry
- Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI)
Keywords
Where ISS Solutions is headquartered
LocationHeadquarters
- HQ city
- Langhorne
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
ISS Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- HTM Complete Solutions: Comprehensive turn-key HTM support programs for health systems and IDNs, providing all technical and management services for clinical equipment support at a cost advantage. Typically delivered as managed services contracts.
- HTM Maintenance Solutions: Consolidated clinical equipment inspection, repair, and preventive maintenance services delivered in an a la carte model for smaller independent providers (ASCs, LTACHs, specialty providers, veterinary practices).
- HTM Knowledge Solutions: Consulting services for medical equipment capital planning, equipment evaluation, asset inventory verification, third party vendor assessment and management, and regulatory compliance and survey preparation.
- HTM CMMS Solutions: Professional CMMS consulting services for self-maintainers including workflow optimization, data management, and dashboard/report development.
- Diagnostic Imaging Services: Multi-vendor imaging service covering diagnostic imaging equipment maintenance, providing OEM-quality service at reduced costs compared to original equipment manufacturers.
- Service Desk: 24/7 service desk support delivering technical assistance and coordination for clinical engineering services, mentioned as achieving 100% NPS score.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Full-Service Contracts |
| Subscription | Multi-year contract | Preventive Maintenance Contracts |
| Usage-based | Pay-as-you-go | Pay-Per-Use / Time and Materials |
| Hybrid | Multi-year contract | Hybrid Solutions |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
ISS Solutions product offering
Product offeringCore offering
ISS Solutions provides Healthcare Technology Management (HTM) services to healthcare organizations, spanning the planning, acquisition, implementation, oversight, calibration, planned maintenance, and repair of clinical equipment and infrastructure. The company delivers turn-key HTM programs (HTM Complete Solutions) to health systems and IDNs, à la carte clinical equipment maintenance (HTM Maintenance Solutions) to smaller independent providers, and consulting services (HTM Knowledge Solutions and HTM CMMS Solutions) to in-house clinical engineering departments, with a complementary offering for veterinary practices.
Product overview
ISS Solutions provides a comprehensive portfolio of Healthcare Technology Management (HTM) solutions customized for healthcare providers across the U.S. The company's offerings include HTM Complete Solutions (turn-key support programs for health systems and IDNs), HTM Maintenance Solutions (a la carte technical services for smaller providers), HTM Knowledge Solutions (consulting for capital planning, inventory verification, and regulatory compliance), HTM CMMS Solutions (professional consulting for Computerized Maintenance Management Systems), and Veterinary Care Solutions (equipment maintenance for veterinary practices). The primary software platform is ISS AssetManager, powered by Nuvolo, which enables asset tracking, preventive maintenance scheduling, work order management, and compliance documentation.
Differentiator
Problem solved
Functional benefit
Products and services
- HTM Complete Solutions Turn-key Healthcare Technology Management support program delivering all technical and management services necessary to support clinical care missions for larger healthcare institutions (health systems and IDNs) at a cost advantage over OEM service alternatives.
- HTM Maintenance Solutions Consolidated clinical equipment inspection, repair, and preventive maintenance services across all modalities, delivered in an à la carte model for smaller independent providers such as specialty clinics, LTACHs, and ASCs.
- HTM Knowledge Solutions Consulting services supplementing existing HTM capabilities, including medical equipment capital planning, equipment evaluation, asset inventory verification, third-party vendor assessment and management, and regulatory compliance and survey preparation.
- HTM CMMS Solutions Professional CMMS consulting services designed for self-maintainers to streamline workflow processes, optimize data, and develop intuitive dashboards and reports, leveraging the ISS AssetManager CMMS platform (powered by Nuvolo).
- Veterinary Care Solutions Comprehensive equipment services for veterinary practices including preventive maintenance, onsite support, urgent repairs, and compliance-ready documentation for anesthesia machines, IV pumps, imaging systems, monitors, syringe pumps, and Snyder ICU cages.
- Diagnostic Imaging Services Multi-vendor diagnostic imaging equipment maintenance service providing OEM-quality service at reduced costs compared to original equipment manufacturers, covering imaging equipment across healthcare organizations.
- 24/7 Service Desk Support 24/7 service desk support delivering technical assistance and coordination for clinical engineering services, achieving 100% NPS score as a measurable quality outcome.
Quantifiable outcome
- 95%+ client retention rate
- +4 more outcomes
Companies that use ISS Solutions
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles4 records
ISS Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
ISS Solutions partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered minor and core.
- NESCE (Northeast Suburban Clinical Engineering)minorISS Solutions participated in the 2025 NESCE HTM Symposium in Manchester, New Hampshire, connecting with healthcare technology management professionals to share ideas and innovations shaping the industry.
- Ohms Law FoundationminorISS Solutions partners with the Ohms Law Foundation, a nonprofit created by biomeds for biomeds. The partnership supports students through scholarships, professionals through certification opportunities, and underserved communities through educational outreach.
- NuvolocoreISS Solutions partnered with Nuvolo for CMMS (Computerized Maintenance Management System) capabilities. AssetManager, powered by Nuvolo, serves as the company's HTM database platform for service tracking, asset inventory, and compliance documentation.
- Paradigm Technology ConsultingcoreISS Solutions and Geisinger acquired Paradigm Technology Consulting, LLC in 2017. In 2019, ISS Solutions consolidated its IT service offerings under the Paradigm Technology Consulting brand, creating a unified technology consulting entity.
- Geisinger Health SystemcoreISS Solutions is a wholly-owned subsidiary of Geisinger Health System. The parent company provides strategic backing and healthcare industry expertise, enabling ISS Solutions to leverage cutting-edge medical equipment services and innovation within the healthcare sector.
Scale indicators12 records
Recent moves7 records
Expansion highlights6 records
ISS Solutions competitors and assessment
Company assessmentDirect peers
- Renovo Solutions: Renovo Solutions is an independent ISO providing healthcare technology management, imaging service, and clinical engineering to hospitals and IDNs, directly competing with ISS Solutions in the multi-vendor HTM segment.
- Agiliti: Agiliti is a direct peer that provides medical equipment management, clinical engineering, and equipment rental services to U.S. hospitals, competing in the same multi-vendor service space as ISS Solutions.
- TRIMEDX: TRIMEDX is a direct HTM and clinical engineering services peer, providing multi-vendor medical equipment maintenance, regulatory compliance, and CMMS-based asset management to hospitals and health systems across the U.S., closely matching ISS Solutions' core offering.
- Crothall Healthcare Technology Solutions: Crothall Healthcare, part of Compass Group, is a direct HTM peer offering clinical engineering, imaging service, and equipment management to U.S. hospitals and health systems, closely comparable to ISS Solutions' service portfolio.
Broad incumbents
- Siemens Healthineers: Siemens Healthineers is a large medical equipment OEM that also provides direct service and maintenance on its installed base, representing the OEM-side incumbent ISS Solutions competes against in imaging service.
- GE Healthcare: GE Healthcare is a broad incumbent and OEM that performs roughly 80% of the $6B U.S. diagnostic imaging services market and competes with ISS Solutions' multi-vendor imaging service line.
- Universal Hospital Services (UHS) / Agiliti Rental: UHS, now part of Agiliti, is a broad incumbent in medical equipment lifecycle services, including rentals, biomedical services, and asset management, comparable in scope to ISS Solutions' full HTM offering.
- Sodexo Healthcare Technology Management: Sodexo provides HTM and clinical engineering services as part of a broad facilities management portfolio, making it a broad incumbent peer that competes with ISS Solutions for hospital outsourcing contracts.
- ABM Healthcare Support Services: ABM provides healthcare support services including environmental and biomedical-adjacent services to hospitals, representing a broad incumbent that overlaps with ISS Solutions in facility and clinical support outsourcing.
Emerging players
- InterMed Group: InterMed Group is an emerging independent ISO providing clinical engineering and HTM services to hospitals and surgery centers, with a smaller footprint but directly comparable service model to ISS Solutions.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
ISS Solutions social profiles
Digital presenceISS Solutions compliance and trust
Trust signalCompliance2 records
ISS Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
ISS Solutions leadership team
Management profileNumber of profiles
Profiles10 records
ISS Solutions subsidiaries and ownership
Company hierarchySubsidiaries3 records
ISS Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ISS Solutions M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ISS Solutions
What does ISS Solutions do?
ISS Solutions provides Healthcare Technology Management (HTM) services to healthcare organizations, spanning the planning, acquisition, implementation, oversight, calibration, planned maintenance, and repair of clinical equipment and infrastructure. The company delivers turn-key HTM programs (HTM Complete Solutions) to health systems and IDNs, à la carte clinical equipment maintenance (HTM Maintenance Solutions) to smaller independent providers, and consulting services (HTM Knowledge Solutions and HTM CMMS Solutions) to in-house clinical engineering departments, with a complementary offering for veterinary practices.
Is ISS Solutions a public or private company?
ISS Solutions is a private company. It is classified as corporate owned and is currently operating.
When was ISS Solutions founded?
ISS Solutions was founded in 1972. It employs 251 to 500 people.
Where is ISS Solutions based?
ISS Solutions is headquartered in Langhorne, United States, in the North America region.
How does ISS Solutions make money?
Six revenue lines are on record. HTM Complete Solutions are the primary driver. The others are HTM Maintenance Solutions, HTM Knowledge Solutions, HTM CMMS Solutions, diagnostic Imaging Services and service Desk.
Who are ISS Solutions's main competitors?
Direct peers on record are Renovo Solutions, Agiliti, TRIMEDX and Crothall Healthcare Technology Solutions. Broad incumbents are Siemens Healthineers, GE Healthcare, Universal Hospital Services (UHS) / Agiliti Rental, Sodexo Healthcare Technology Management and ABM Healthcare Support Services. InterMed Group is listed as an emerging player.
Does ISS Solutions have an API?
No public API is recorded for ISS Solutions.
What industry is ISS Solutions in?
ISS Solutions's product category is Healthcare Technology Management Services. Its primary akta.pro industry code is HDAEAEAM, Asset & Maintenance Management (EAM/CMMS) Platforms, with a secondary code of BPAEAOAI, Endpoint & Mobile Asset Management (UEM/MDM Asset Controls). Its NAICS code is 54161 and its SIC code is 8700.