What Open International does

Open International, rebranded to Open Intelligence in September 2024, is a privately held software company founded circa 1989 that builds Smartflex, a unified customer operations platform for electricity, gas, water, waste, and telecommunications utilities. The platform consolidates customer information systems (CIS), meter data management (MDM), customer relationship management (CRM), mobile workforce management (MWM), operational support systems (OSS), and customer self-service portals on a single shared data model, with deployment options spanning on-premise and SOC 2 Type 2 certified SaaS. Its proprietary Alexandria AI engine is embedded directly inside Smartflex workflows, providing predictive analytics, anomaly detection, autonomous agents, and recommendation capabilities to utilities managing more than 45 million end users across 19 countries.

The company generates revenue primarily through multi-year enterprise subscriptions and licensing of Smartflex, supplemented by implementation, professional services, and managed cloud services. Sales are exclusively direct enterprise field sales, supported by regional offices in Coral Gables (Florida), Cali (Colombia), and Santander (Spain), and a marketing motion built on analyst recognition (Gartner, IDC MarketScape, Verdantix, Frost & Sullivan), industry events (CS Week, IUCX, APPA, Spain Smart Water Summit), and thought-leadership content. Leadership is founder-led, with William Corredor as CEO and Juan Corredor as CTO; the business is bootstrapped with no disclosed external funding, and customer references span utilities such as ECOGAS, Veolia, Coopelesca, Chilquinta Energía, Telecom Argentina, Claro, EPM, and TVWD.

Name

Open International

Legal name

Open Intelligence

Website

https://openintl.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Product category

Utility Customer Information Systems

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Smart Grid Automation & Distribution Management (DA/ADMS) (EUADAPAA)

Keywords

• Utility billing software
• Customer information systems
• Meter data management
• Mobile workforce management
• Utility AI platform

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Smartflex Platform Licensing and Subscription: Open Intelligence generates revenue primarily through licensing and subscription fees for the Smartflex platform. Smartflex is delivered as SaaS (cloud/SaaS mode with SSAE 18 SOC 2 certification) or on-premise. The platform encompasses CIS, MDM, CRM, MWM, OSS, and self-service portal capabilities as an integrated suite. Continuous updates are included in the subscription, avoiding large disruptive upgrade costs for clients.
2. Professional Services and Implementation: Implementation, consulting, and support services associated with deploying Smartflex at utility clients. Includes data migration, system integration, configuration, testing, and go-live support. The company's deep implementation involvement is evidenced in its close collaboration with clients like ECOGAS on large-scale modernization projects.
3. Managed Services: Cloud and managed services for Smartflex SaaS deployments, including reliability certification (SSAE 18 SOC 2 Type 2), security controls, and ongoing platform management. Open provides managed services with verified internal control processes.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels8 records

Core offering

Open International (operating as Open Intelligence) develops and sells Smartflex, a unified customer operations platform for electricity, gas, water, wastewater, refuse, and telecommunications utilities. Smartflex consolidates customer information, billing, meter data management, CRM, mobile workforce management, OSS, and self-service portals on a single shared data model, with the Alexandria AI engine embedded natively inside workflows. The platform is delivered as on-premise software or cloud/SaaS (SSAE 18 SOC 2 Type 2 certified) under multi-year enterprise subscriptions, accompanied by implementation, consulting, and managed services.

Product overview

Open Intelligence (formerly Open International) offers Smartflex, a unified customer operations platform designed specifically for utility and telecommunications companies. The platform consolidates customer management, metering, billing, payments, collections, customer experience, and field operations under a single data model with embedded AI capabilities. The core platform is supported by specialized modules including Customer Information System (CIS), Meter Data Management (MDM), Customer Relationship Management (CRM), Mobile Workforce Management (MWM), Operation Support System (OSS), and Customer Self-Service Portal (CSS). Central to the offering is Alexandria, the proprietary AI Agents Engine natively embedded within Smartflex that powers intelligent automation, predictive analytics, and autonomous decision-making across all platform workflows. Smartflex supports electricity, gas, water, and telecommunications utilities across 19 countries with deployments in North America, Latin America, Europe, and the Caribbean.

Differentiator

Problem solved

Functional benefit

Brands

• Smartflex: Unified customer operations platform for utilities that integrates customer experience, metering, billing, payments, credit and collections, and workforce management. Features embedded AI through the Alexandria engine for billing, customer service, collections, and field operations.
• Alexandria

Products and services

• Smartflex

Named customers8 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature11 records

Partnerships

One partnership is on record.

• KPMG AdvisorycoreImplementation/ SI/ Consulting Partner · 27 March 2024KPMG Advisory conducted the SSAE 18 – SOC 2 Type 2 attestation process for Open Intelligence's Smartflex SaaS solution. The evaluation verified internal control processes across security, availability, processing integrity, confidentiality, and privacy — providing independent assurance of Open's cloud service reliability to enterprise clients.

Scale indicators21 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Oracle Utilities: Oracle Utilities (Customer Care and Billing, Meter Data Management, Work and Asset Management) is the most established direct competitor to Smartflex, offering a comprehensive utility CIS suite to large investor-owned utilities and water utilities globally.
• SAP Utilities (IS-U / S/4HANA Utilities): SAP's IS-U and S/4HANA Utilities solutions provide CIS, billing, and device management for large multi-service utilities, competing head-to-head with Smartflex in regulated utility modernization deals worldwide.
• Hansen Technologies: Hansen Technologies is an Australian-headquartered vendor of CIS, billing, and customer experience solutions for electricity, water, and gas utilities, with a comparable multi-vertical footprint and strong presence in EMEA and APAC.
• Itron: Itron is a leading provider of AMI, MDM, and utility IoT solutions, competing directly with Smartflex MDM and the broader mobile workforce and customer engagement capabilities, especially for water and electric utilities.
• Aclara (Hubbell): Aclara, a Hubbell company, supplies AMI, MDM, and consumer engagement solutions for electric, gas, and water utilities, providing comparable smart metering and customer operations functionality to Smartflex.
• Xylem (Sensus): Xylem's Sensus business provides smart water meters, AMI networks, and utility analytics, competing with Smartflex in the water utility vertical and adjacent metering/customer engagement workflows.
• Harris Computer Systems (Cogsdale): Harris Computer Systems, through its Cogsdale division, delivers municipal utility billing and CIS software comparable to Smartflex CIS for water, wastewater, gas, and electric municipal utilities in North America.
• Tyler Technologies (Utility Billing): Tyler Technologies' Enterprise Utility Billing and ExecuTime modules provide municipal CIS and billing for water, sewer, and refuse utilities in the US, directly overlapping with Smartflex for smaller utility and local-government customers.

Broad incumbents

• Salesforce Industries (Vlocity) for Energy & Utilities: Salesforce Industries (originally Vlocity) delivers pre-built energy and utility industry clouds for CX, sales, and service, competing with Smartflex CRM and CXM modules as part of a much broader CRM platform portfolio.
• Schneider Electric (EcoStruxure for Power & Water Utilities): Schneider Electric's EcoStruxure platform offers utility ADMS, SCADA, and grid management solutions, competing indirectly with Smartflex at the operational/edge layer of utility digital transformation programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/opensmartflex
• YouTubeyoutube.com/@weareopenintelligence
• Facebookfacebook.com/weareopenintelligence
• LinkedInlinkedin.com/company/weareopenintelligence

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Open International