Medi-Call
Medi-Call is an Indonesian home healthcare marketplace that connects patients with a network of 4,900+ licensed doctors, nurses, physiotherapists, and caregivers for at-home medical services across 20+ Indonesian cities, also serving 100+ corporate clients with employee medical check-ups.
- Company typePrivate
- Founded2015
- HeadquartersJakarta, Indonesia
- Headcount1,001–5,000
- GTM typeB2B and B2C
- OfferingServices
What Medi-Call does
Medi-Call (operating as PT Medika Nusantara Gumilang) is an Indonesian home healthcare services marketplace founded in 2015 that connects patients with a network of licensed medical professionals (doctors, nurses, physiotherapists, and caregivers) who deliver care at the patient's home, apartment, hotel, or villa. The platform operates across 20+ cities in Indonesia through a mobile application (iOS and Android), a web portal, and a 24/7 WhatsApp/call center booking channel, using geo-location technology to match patients with the nearest available medical professional in real time. The service portfolio spans doctor home visits, medical nursing, wound care, homecare nursing, babycare, physiotherapy, vaccination, medical check-ups (individual and corporate), and add-on services such as IV drip therapy, vitamin C injections, and laboratory testing.
The company's revenue model rests on two streams: a marketplace transaction fee of 10-20% of the service tariff deducted from partner medical professionals' earnings, and direct corporate medical check-up (MCU) services priced from Rp 350,000 per employee and delivered across 33 provinces through 30+ partner laboratories and 314 outlet locations. The customer base is bifurcated between individual patients (including elderly care recipients, families with newborns, and chronic disease patients) and corporate clients, with notable enterprise logos including Bank Indonesia, Shopee, Traveloka, Sampoerna, SeaBank, and ABC. The go-to-market combines a product-led growth (PLG) consumer funnel through self-serve app and WhatsApp booking with a direct enterprise field sales motion for corporate MCU contracts. The platform has served 78,500+ patients cumulatively and operates a network of 4,900+ licensed medical professionals, supported by strategic partnerships with Apotek K-24 for pharmaceutical delivery and insurance referral channels including Mega Insurance and AZP Services Indonesia.
Medi-Call firmographics
Firmographics- Name
- Medi-Call
- Legal name
- PT Medika Nusantara Gumilang
- Website
- https://medi-call.id
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Medi-Call is an Indonesian home healthcare marketplace that connects patients with a network of 4,900+ licensed doctors, nurses, physiotherapists, and caregivers for at-home medical services across 20+ Indonesian cities, also serving 100+ corporate clients with employee medical check-ups.
- Ownership category
- akta.pro rank
Medi-Call industry classification
Industry- Product category
- Home Healthcare Services Marketplace
- NAICS
- Home Health Care Services (621610)
- SIC
- Services-Home Health Care Services (8082)
- akta.pro primary industry
- Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)
- akta.pro secondary industry
- Patient Portals & Self-Service Access (HLACAEAA)
Keywords
Where Medi-Call is headquartered
LocationHeadquarters
- HQ city
- Jakarta
- HQ country
- Indonesia
- HQ region
- Asia
Offices17 records
Markets served
Medi-Call business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Healthcare Service Marketplace Commission: Medi-Call operates a marketplace model where it charges partner medical professionals (doctors, nurses, physiotherapists) a referral fee of 10-20% of the total service tariff paid by the patient, depending on the type of service rendered. Partners receive their incentive (fee minus commission) in real-time on the same day of service completion.
- Corporate Medical Check-Up Services: Medi-Call provides bundled MCU (Medical Check-Up) services to corporate clients (companies), serving 100+ companies across Indonesia with partner laboratories spanning 33 provinces. Revenue is generated through per-employee examination packages starting from Rp 350,000 per person.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Medical Check-Up per employee (corporate) |
| Unit Pricing | Pay-as-you-go | Caregiver daily rates |
| Usage-based | Pay-as-you-go | Doctor partner incentive earnings |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels5 records
Medi-Call product offering
Product offeringCore offering
Medi-Call operates a location-based mobile and web marketplace that connects individual patients and corporate clients with a network of licensed independent medical professionals (doctors, nurses, physiotherapists, caregivers) who travel to the patient's home, hotel, villa, or office to deliver healthcare services such as consultations, nursing care, wound care, physiotherapy, vaccinations, and medical check-ups. The platform handles geo-location-based matching, appointment scheduling, electronic payments (including its MEDI-PAY wallet), and 24/7 WhatsApp/call center support across 20+ cities in Indonesia.
Product overview
Medi-Call is a location-based healthcare services marketplace operating as a platform that connects patients with a network of third-party medical professionals (doctors, nurses, physiotherapists, caregivers, and midwives) delivering services at the patient's home or location. The platform offers a mobile application (iOS/Android) for booking and payment, complemented by a partner registration portal for recruiting and managing healthcare provider partners. The core service portfolio comprises Doctor Home Visit, Medical Nurse Visit, Wound Care Nurse, Home Care, Babycare, Physiotherapy, Vaccination, and Medical Check-Up (individual and corporate), supplemented by add-on services such as IV Drip/Infus, Vitamin C Injection, and Laboratory/SWAB testing. Services are available 24 hours across 20+ cities in Indonesia, with a network of 4,900+ medical professionals and partnerships with 30+ laboratory networks covering 33 provinces.
Differentiator
Problem solved
Functional benefit
Products and services
- Doctor Home Visit (Dokter Visit) General practitioner home-visit service where licensed doctors travel to the patient's house, apartment, hotel, or villa to provide medical consultations and examinations. Available across coverage areas including Jakarta and Bandung.
- Medical Nurse Visit (Perawat Medis) Home-visit nursing care delivered by professional nurses with valid SIP (practice permits) and STR (registration certificates), for patients needing in-home medical nursing.
- Wound Care Nurse (Perawat Luka) Specialized wound care nursing for diabetic wounds, pressure ulcers (decubitus), cancer wounds, gangrene, post-surgical wounds, and other infected wounds, performed at the patient's home.
- Home Care Nursing (Perawat Home Care) Home care nursing service with daily, weekly, and monthly duration options to assist families in caring for patients at home. Available in Jakarta, Bekasi, and other cities.
- Babycare Newborn baby care service including umbilical cord care, baby spa, and baby massage, delivered by trained nursing staff at the patient's home.
- Physiotherapy (Fisioterapi) Physiotherapy home-visit service for stroke patients, post-operative recovery, muscle disorders, and bone and nerve conditions. Available in Jakarta, South Jakarta, and nearest locations.
- Medical Check-Up (Individual / Home MCU) Home-based medical check-up services including general health examinations, blood tests, urine tests, EKG, and other laboratory tests, conducted by medical professionals at the patient's home.
- Vaccination (Vaksinasi) 24-hour at-home vaccination service for children, adults, and the elderly, covering vaccines including dengue fever, meningitis, child immunizations, and rabies.
- Caregiver Non-medical caregiver companion service for elderly patients, assisting with daily activities, mobility, meals, medication reminders, and emotional support. Available in Jakarta and other cities with daily, weekly, and monthly options.
- Corporate Medical Check-Up (MCU Karyawan) Corporate employee medical check-up service covering 33 provinces in Indonesia with 30+ laboratory partners and 314 outlet locations. Includes pre-employment MCU, periodic MCU, Hajj/Umroh health screening, and drug testing. Per-employee pricing starts from Rp 350,000.
- Home Laboratory Services (SWAB / COVID-19 Testing) Home-based laboratory testing services including SWAB tests, COVID-19 testing, comprehensive medical check-ups, employee health screenings, and other diagnostic sample collections.
- Medi-Call Mobile Application Patient-facing mobile application for Android and iOS that enables users to order home healthcare services, schedule appointments with the nearest available medical professional, and make digital payments via bank transfer, card, or MEDI-PAY wallet.
Quantifiable outcome
- 78,500+ satisfied patients served
- +3 more outcomes
Companies that use Medi-Call
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles2 records
Medi-Call technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature3 records
Medi-Call partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- Mega InsurancecoreMega Insurance provides health insurance coverage that enables policyholders to access Medi-Call's home healthcare services, creating a referral channel for patients seeking in-home medical care covered by insurance.
- AZP Services Indonesia (Allianz Partners)coreAZP Services Indonesia (affiliated with Allianz Partners) acts as a Third-Party Administrator providing assistance services to insurance and corporate clients, referring policyholders to Medi-Call for home healthcare services.
- Best Service AssistanceminorBest Service Assistance is a third-party administrator providing health assistance services, referring clients to Medi-Call for home medical visits.
- PT K24 Indonesia (Apotek K-24)coreMedi-Call has a strategic partnership with PT K24 Indonesia (Apotek K-24) for pharmaceutical product delivery to patients' locations. The branch office in Bali is co-located at Apotek K-24 Gejayan. K-24 pharmacy network supports medication delivery integrated with Medi-Call's doctor visit services, ensuring patients receive prescribed medications after consultations.
- Bank BCAminorBank BCA is a payment method partner enabling non-cash transactions for Medi-Call services.
- Bank BRIminorBank BRI is a payment method partner enabling non-cash transactions for Medi-Call services.
- Bank BNIminorBank BNI is a payment method partner enabling non-cash transactions for Medi-Call services.
- Bank MandiriminorBank Mandiri is a payment method partner enabling non-cash transactions for Medi-Call services.
- Bank PermataminorBank Permata is a payment method partner enabling non-cash transactions for Medi-Call services.
- VisaminorVisa is a payment method partner enabling credit and debit card transactions for Medi-Call services.
- MastercardminorMastercard is a payment method partner enabling credit and debit card transactions for Medi-Call services.
- Laboratory Partner Network (30+ labs including Westerindo, Scanmelab, Armala, Kualita Medica, HI-Lab, Hamera, Kalgen Innolab, Cito)coreMedi-Call partners with 30+ laboratories across Indonesia providing specimen collection services for medical check-ups at patient locations. These partnerships enable MCU services to be delivered across 33 provinces with 314 outlet locations, covering routine hematology, urinalysis, lipid profiles, liver function, kidney function, EKG, and drug testing.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
Medi-Call competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks3 records
Key highlights7 records
Customer concentration
Medi-Call social profiles
Digital presenceMedi-Call compliance and trust
Trust signalCompliance2 records
Medi-Call financial estimates
Financial estimateRevenue estimate
Valuation estimate
Medi-Call leadership team
Management profileNumber of profiles
Medi-Call funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Medi-Call M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Medi-Call
What does Medi-Call do?
Medi-Call operates a location-based mobile and web marketplace that connects individual patients and corporate clients with a network of licensed independent medical professionals (doctors, nurses, physiotherapists, caregivers) who travel to the patient's home, hotel, villa, or office to deliver healthcare services such as consultations, nursing care, wound care, physiotherapy, vaccinations, and medical check-ups. The platform handles geo-location-based matching, appointment scheduling, electronic payments (including its MEDI-PAY wallet), and 24/7 WhatsApp/call center support across 20+ cities in Indonesia.
Is Medi-Call a public or private company?
Medi-Call is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Medi-Call founded?
Medi-Call was founded in 2015. It employs 1,001 to 5,000 people.
Where is Medi-Call based?
Medi-Call is headquartered in Jakarta, Indonesia, in the Asia region.
How does Medi-Call make money?
Two revenue lines are on record. Healthcare Service Marketplace Commission is the primary driver. The others are corporate Medical Check-Up Services.
Does Medi-Call have an API?
No public API is recorded for Medi-Call.
What industry is Medi-Call in?
Medi-Call's product category is Home Healthcare Services Marketplace. Its primary akta.pro industry code is BPAMAHAH, Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing), with a secondary code of HLACAEAA, Patient Portals & Self-Service Access. Its NAICS code is 621610 and its SIC code is 8082.