Aging & In-Home Services

What Aging & In-Home Services does

Aging & In-Home Services of Northeast Indiana (AIHS) is a nonprofit organization founded in 1974 and headquartered in Fort Wayne, Indiana, that serves as the designated Area Agency on Aging (AAA) for Area 3 and the Aging & Disability Resource Center (ADRC) for northeast Indiana. With 101-250 employees, AIHS delivers a coordinated portfolio of programs including HCBS Medicaid Waiver Case Management (provided statewide), PACE of Northeast Indiana (Medicare/Medicaid capitation), Senior Nutrition (Meals on Wheels, Congregate Dining, Restaurant Vouchers across a nine-county region), the Family Caregiver Center, Home & Community Services, Advance Care Planning, and specialty programs such as GUIDE, Care Transitions, Veteran-Directed Care, and TRIAD. In 2024-2025 the organization was selected by the Indiana Department of Administration as one of five respondents — and the only Area Agency on Aging — to deliver Home and Community-based Waiver Services Case Management statewide, representing a meaningful jurisdictional expansion.

The organization's business model is government-funded and contract-driven, with revenue streams originating from Older Americans Act federal funding, Indiana Family and Social Services Administration Medicaid Waiver contracts, Medicare/Medicaid PACE reimbursement, modest private-pay meal fees ($6/meal plus $2 delivery), and donations. End customers are individuals aged 60+ and people with disabilities seeking to remain independent in their homes; in the most recent reporting year AIHS touched 65,000 lives. AIHS is not a technology company — its platforms are case management and direct service delivery supported by HIPAA-compliant operations, NCQA Case Management Accreditation, and partnerships with the Administration for Community Living, Indiana FSSA, the VA, Parkview Hospital, and Brightpoint. Growth is driven by demographic tailwinds, contract wins (notably the statewide waiver award), and program-line expansion rather than product or pricing changes.

Name

Aging & In-Home Services

Legal name

Aging & In-Home Services of Northeast Indiana

Website

https://agingihs.org

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

101–250 employees

Short description

Aging & In-Home Services of Northeast Indiana (AIHS) is a nonprofit Area Agency on Aging serving older adults and people with disabilities through Medicaid waiver case management, PACE, senior nutrition, caregiver support, and home-based services across northeast Indiana and now statewide.

Ownership category

akta.pro rank

Product category

Aging and Disability Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Housing & Placement Coordination (Assisted Living, Memory Care, SNF) (HSABAIAL), Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC), Dementia & Alzheimer’s Respite Care (HSABAGAF), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

Keywords

• Aging services
• Case management
• Senior nutrition
• Caregiver support
• Medicaid waiver

Headquarters

HQ city

Fort Wayne

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Older Americans Act Funding: Federal funding through the Older Americans Act to support nutrition programs including Meals on Wheels and Congregate Dining for individuals aged 60 and older.
2. Medicaid Waiver Case Management: Statewide case management services for Community Integration and Habilitation Waiver, Family Supports Waiver, Health and Wellness, Traumatic Brain Injury, PathWays Fee for Service, and Money Follows the Person programs.
3. Medicare and Medicaid (PACE): PACE of Northeast Indiana is funded through Medicare and Medicaid for participants who are dually eligible, with no out-of-pocket charges for those qualifying for both programs.
4. Donations: Clients are encouraged to donate $3.00 per meal to support the nutrition program. Donations may be made in cash, by check, or charged to a credit card.
5. Private Pay Meals: Individuals not eligible for OAA programs may participate in the private pay program at $6 per meal plus $2 delivery charge for 5 or 7 frozen meals.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

Aging & In-Home Services of Northeast Indiana (AIHS) is a nonprofit Area 3 Agency on Aging that delivers case management, caregiver support, and senior nutrition services to older adults and people with disabilities in northeast Indiana and (for case management) statewide. Core offerings include the Aging & Disability Resource Center, HCBS Medicaid Waiver Case Management, the Family Caregiver Center, PACE of Northeast Indiana, Meals on Wheels, Congregate Dining, Restaurant Vouchers, and specialty programs such as GUIDE, Veteran-Directed Care, Care Transitions, and TRIAD. Services are funded primarily through the Older Americans Act, Medicaid, and Medicare, with additional support from donations.

Product overview

Aging & In-Home Services of Northeast Indiana (AIHS) is a nonprofit Area 3 Agency on Aging providing a coordinated portfolio of programs and services for older adults, people with disabilities, and family caregivers in northeast Indiana. The organization operates as a single-service entity focused on case management, care coordination, and direct service delivery rather than a technology platform. Core offerings include the Aging & Disability Resource Center (ADRC) for information and referral services, Family Caregiver Center for caregiver support, PACE of Northeast Indiana for comprehensive care coordination, HCBS Medicaid Waiver Case Management, Senior Nutrition Program (Meals on Wheels, Congregate Dining, Restaurant Vouchers), and specialty programs including GUIDE, Veteran-Directed Care, Care Transitions, and TRIAD. The organization also provides benefits enrollment assistance through SHIP counseling and manages home and community-based services to help individuals remain independent in their homes.

Differentiator

Problem solved

Functional benefit

Brands

• PACE of Northeast Indiana: Programs of All-Inclusive Care for the Elderly - a Medicare and Medicaid funded program that helps people meet their health care needs in the community

Products and services

• Aging & Disability Resource Center (ADRC) Streamlined access to information, care options, short-term case management, and benefits enrollment across a spectrum of long-term care services and supports for older adults and people with disabilities in northeast Indiana.
• Family Caregiver Center Support and services to caregivers of individuals age 60 or over or of any age with dementia or related disorders, including support groups, respite, and education.
• PACE of Northeast Indiana Coordinates and provides all needed preventative, primary, acute, and long-term care services through an interdisciplinary team with day center and transportation, enabling older individuals to continue living in the community.
• HCBS Medicaid Waiver Case Management Statewide case management services for Community Integration and Habilitation Waiver, Family Supports Waiver, Health and Wellness, Traumatic Brain Injury, PathWays Fee for Service, and Money Follows the Person programs, promoting health and safety in community-based settings.
• Senior Nutrition Program (Meals on Wheels, Congregate Dining, Restaurant Vouchers) Addresses food insecurity and promotes socialization and well-being of older adults through home-delivered frozen or hot meals, congregate dining at community sites, and restaurant vouchers at participating hospitals and restaurants.
• Programs for Productive Aging Programs promoting health, wellness, and community engagement for older adults served by AIHS.
• Home & Community Services Supporting older adults and people with disabilities where they live, including home-delivered meals and in-home assistance services.
• Advance Care Planning Helps individuals pre-determine their wishes regarding medical care and treatment should they be unable to communicate for themselves.
• TRIAD Program focused on elder justice and preventing elder abuse.
• GUIDE Program Specialty program for supporting older adults and their caregivers, providing dementia and caregiver-focused services.
• Veteran-Directed Care Provides veterans with services and support to help them remain in their homes and communities, allowing them to direct their own care budgets.
• Care Transitions Helps individuals navigate transitions between care settings, such as from hospital to home.
• Private Pay Meals on Wheels Premier Private pay program for individuals not eligible for OAA programs, offering 5 or 7 frozen meals per week at $6 per meal plus a $2 delivery charge.

Quantifiable outcome

• 65,000 individuals served annually
• +1 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• BrightpointcoreStrategic or Co-development PartnerFacilitates the Low Income Home Energy Assistance Program (LIHEAP/EAP) in Allen, DeKalb, LaGrange, Noble, Steuben, and Whitley counties for AIHS clients.
• Parkview HospitalminorStrategic or Co-development PartnerParticipating restaurant location for the Restaurant Voucher program in Huntington, LaGrange, Noble, and Whitley counties.
• Area Agencies on Aging in Indiana (IAAAA)coreStrategic or Co-development PartnerAIHS is Area 3 Agency on Aging, part of the statewide network of Area Agencies on Aging coordinated through IAAAA.
• USAgingcoreStrategic or Co-development PartnerNational membership organization for Area Agencies on Aging providing advocacy, resources, and best practices sharing.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• CICOA Aging & In-Home Solutions: Indianapolis-based Area 8 Agency on Aging providing case management, caregiver support, nutrition, and home and community-based services to seniors and people with disabilities in central Indiana. Direct peer as another Indiana AAA with overlapping Medicaid waiver, caregiver, and nutrition programming.
• LifeStream Services: Indiana Area 6 Agency on Aging serving east-central Indiana with senior nutrition, in-home services, case management, and caregiver programs. Direct peer operating the same AAA service model under Indiana's network of Area Agencies on Aging.
• Brightpoint: Community Action Agency serving northeast Indiana with anti-poverty programs including LIHEAP, which AIHS explicitly partners with for energy assistance referrals. Direct peer as a neighboring northeast Indiana human services nonprofit with overlapping client base and referral pathways.
• Area Agency on Aging of Western Michigan: Designated Area Agency on Aging providing case management, caregiver support, and home and community-based services to seniors in western Michigan. Direct peer with the same AAA designation, federal funding structure, and service mix as AIHS.
• PACE Organization of Rhode Island: Nonprofit PACE program serving elderly dual-eligible residents in Rhode Island with the same Medicare/Medicaid capitation model, interdisciplinary team structure, and adult day center operations as AIHS's PACE of Northeast Indiana.
• Meals on Wheels of Central Maryland: Regional Meals on Wheels affiliate delivering home-delivered and congregate meals to seniors across central Maryland. Direct peer to AIHS's Senior Nutrition Program under the same Meals on Wheels America national network and Older Americans Act funding.

Emerging players

• Cherished Companions Home Care: Private in-home personal care provider serving northeast Indiana with non-medical support to seniors. Adjacent private-pay competitor to AIHS's in-home and nutrition services in the same geographic market.

Broad incumbents

• Trinity Health PACE: PACE programs operated by Trinity Health, a large multi-state Catholic health system. Broader incumbent offering the same integrated Medicare/Medicaid PACE model as PACE of Northeast Indiana but across multiple geographies and backed by hospital system infrastructure.

Others

• USAging: National membership and advocacy association representing Area Agencies on Aging and aging services providers of which AIHS is a member. Thematically related ecosystem participant that shapes federal policy, training, and best practices for AAAs like AIHS.
• Family Caregiver Alliance: National nonprofit focused on caregiver support, education, and policy. Comparable to AIHS's Family Caregiver Center in serving caregivers of elderly and dementia patients, though operating at national scale rather than regional.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/agingihs
• Facebookfacebook.com/timeline
• LinkedInlinkedin.com/company/aging-&-in-home-services
• Xx.com/agingihs

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds1 record

Investors1 record

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aging & In-Home Services