Hyderabad Metropolitan Water Supply and Sewage Board

What Hyderabad Metropolitan Water Supply and Sewage Board does

Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) is a statutory monopoly utility constituted on November 1, 1989 under the Hyderabad Metropolitan Water Supply and Sewerage Act 1989, operating under the Ministry of Municipal Administration and Urban Development, Government of Telangana. The Board holds exclusive authority for water supply and sewerage services across the Hyderabad Metropolitan Area, serving domestic consumers, multistoried buildings, bulk supply customers (50+ KL/day), commercial establishments, and government-sponsored housing schemes. Its governance structure is chaired by the Hon'ble Chief Minister of Telangana, with the Managing Director overseeing executive operations and a board comprising ex-officio directors from related state departments.

HMWSSB's technology stack centers on an ERP-based operational platform supporting an Electronic Point of Sale billing system, Single Window Clearance Cell for new connection processing, real-time dashboards for water pressure monitoring, water quality monitoring, supply outage tracking, and a tanker booking and tracking system. Citizen-facing channels include an official web portal, Android and iOS mobile applications, 24-hour customer care, and physical service touchpoints (HMWSSB cash counters, E-Seva centers, TSONline franchisees, ePos machines). Payment processing is integrated with BillDesk and the government T-Wallet platform.

The revenue model combines one-time connection charges (ranging from Rs. 2,500 for 15mm domestic connections to Rs. 15 lakh for 100mm MSB connections, with area-based add-ons), recurring monthly water and sewerage charges under notified tariffs, transaction-based water tanker deliveries (Rs. 500 domestic / Rs. 850 commercial), and professional services fees including rain water harvesting consultancy and Green Brigade physical connection charges. The Board supplements domestic financing through borrowings and aid from the World Bank, UNDP, and HUDCO for infrastructure expansion. It also enforces a 20 KL free water supply scheme for eligible consumers and operates statutory penalty provisions under Sections 52 and 77 of the HMWSSB Act 1989.

Name

Hyderabad Metropolitan Water Supply and Sewage Board

Legal name

Hyderabad Metropolitan Water Supply and Sewerage Board

Website

https://hyderabadwater.gov.in

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Hyderabad Metropolitan Water Supply and Sewerage Board is a statutory monopoly utility under the Government of Telangana providing potable water supply, sewerage services, tanker deliveries, and digital citizen services across the Hyderabad Metropolitan Area through ERP, mobile apps, and real-time monitoring dashboards.

Ownership category

akta.pro rank

Product category

Water and Sewerage Utility Services

NAICS

Water Supply and Irrigation Systems (22131), Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (22132), Sewage Treatment Facilities (221320), Utilities (221)

SIC

Water Supply (4941), Sanitary Services (4950), Electric, Gas & Sanitary Services (4900), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industries

Raw Water Conveyance & Transmission (Aqueducts, Mains, Pumping Stations) (EUANAAAB), Combined Sewer Overflow (CSO) Treatment & Wet-Weather Capacity (EUANADAF), Pump Stations, Lift Stations & Booster Stations Construction (IMAFAGAD)

Keywords

• Water supply services
• Sewerage services
• Utility billing
• Urban water infrastructure
• Wastewater treatment

Headquarters

HQ city

Hyderabad

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Others

Revenue model

1. Water Supply Connection Charges: One-time connection charges based on pipe size and plot area for residential and commercial properties. Charges range from Rs. 2,500 for 15mm connections to Rs. 15,00,000 for 100mm connections, with additional charges based on plot area beyond threshold limits.
2. Monthly Water Supply and Sewerage Charges: Recurring monthly charges based on water consumption and sewerage cess as per tariff notified vide BP No. 136 dt. 10-11-2011 and B.P.No. 142 dt. 5-2-2014. Additional pumping charges are applicable as per demand.
3. Water Tanker Services: Revenue from water tanker deliveries to consumers - Rs. 500 per tanker for domestic consumers, Rs. 850 per tanker for commercial and other categories. Monthly limits apply based on consumer category.
4. Sewerage Connection Charges: One-time sewerage connection charges based on pipe size (100mm to 200mm) and plot area. Category-I domestic sewerage charges range from Rs. 1,250 to Rs. 8,000 fixed amount plus area-based rates.
5. Green Brigade Physical Connection Charges: Charges for physical water supply connection by authorized Green Brigade contractors ranging from Rs. 3,000 for 15mm connections to Rs. 1,00,000 for 100mm connections.
6. Rain Water Harvesting Consultancy Charges: Mandatory consultancy charges for rain water harvesting structure construction verification - Rs. 1,000 to Rs. 6,000 for domestic and MSB categories, Rs. 2,000 per KL for bulk category.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels5 records

Core offering

Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) is a statutory body constituted by the Government of Telangana to provide potable water supply and sewerage services across the Hyderabad metropolitan area. It operates raw water pumping stations, water treatment plants, storage reservoirs, distribution networks, sewerage collection systems, sewage treatment plants, and consumer connections for domestic, non-domestic, commercial, industrial, multistoried building, and bulk users. It also administers mandatory Rain Water Harvesting consultancy, water tanker services, online billing, and consumer grievance redressal.

Product overview

Hyderabad Metropolitan Water Supply and Sewage Board (HMWSSB) operates a unified utility management platform providing water supply and sewerage services to the Hyderabad metropolitan area. The offering consists of a customer-facing digital services portal integrated with multiple payment gateways (BillDesk, T-Wallet, ePos), supporting functions including online bill payment, water tanker booking, new connection applications via Single Window Clearance Cell, grievance registration, and mobile applications for Android and iOS. Operations are supported by internal dashboards for water quality monitoring, pressure monitoring, outage tracking, and tanker tracking.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Supply Connection Service Provision of new water supply connections under categories including Domestic, Non-Domestic, Commercial, Industrial, Multistoried Buildings (Category I, II, III, IV), Bulk Supply, and Other Connections. Involves demand note payment, single window clearance, meter installation, and ongoing water delivery against monthly tariffs.
• Sewerage Connection Service Provision of new sewerage connections along with water connections for domestic and non-domestic categories, integrated with the new water supply connection workflow under a single window clearance cell.
• Water Tanker Supply Service On-demand delivery of potable water through the Board's tanker fleet, available for both free (during emergency scarcity in notified areas) and paid service. Paid tankers are allocated on a first-come, first-served basis subject to availability and are GPS-tracked for transparency.
• Bulk Water Supply Service Provision of large-volume water supply to colonies, gated communities, commercial complexes, and bulk consumers through dedicated bulk water connections at categorised tariffs and connection charges.
• Rain Water Harvesting Consultancy Mandatory consultancy service for all new water and sewerage connection applicants (including multistoried buildings) requiring site inspection, design approval, and installation of Rain Water Harvesting structures as a precondition for issuing connections under the Government Order.

Quantifiable outcome

• 608 connections issued per month
• +3 more outcomes

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature5 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Telangana Pollution Control BoardcoreStrategic or Co-development PartnerEx-officio director representation on HMWSSB board. Pollution control board representative participates in board decisions for environmental compliance related to water supply and sewerage operations.
• Municipal Corporation of Hyderabad (MCH)coreStrategic or Co-development PartnerSpecial Officer & Commissioner, Municipal Corporation of Hyderabad serves as Ex-Officio Director on the HMWSSB board. Coordination on urban water supply and sewerage infrastructure.
• Roads & Buildings Department, Government of TelanganacoreImplementation/ SI/ Consulting PartnerCoordination for road crossings and infrastructure integration. Liaison for data inputs on plans and estimates involving road and rail crossings for pipeline installations.
• Public Health Engineering Department, TelanganacoreImplementation/ SI/ Consulting PartnerCoordination with PHED for interface problem resolution in water supply and sewerage operations. Collaborative approach for urban infrastructure development.
• Hyderabad Urban Development Authority (HUDA)coreStrategic or Co-development PartnerCoordination on urban development planning and land use for water supply and sewerage infrastructure. Interface coordination for development projects.
• AP Housing Board (now Telangana)minorStrategic or Co-development PartnerCollaboration on housing colony water supply and sewerage connections. Coordination on development plans and layouts.
• Telangana State Pollution Control BoardcoreStrategic or Co-development PartnerEnvironmental compliance for sewerage treatment and disposal. Monitoring and control of industrial effluents entering domestic sewerage systems through BOD/COD sampling.
• Irrigation Department, Government of TelanganaminorImplementation/ SI/ Consulting PartnerHydrological survey data collection and water source information. Cadastral survey and land acquisition coordination for reservoir and treatment plant sites.
• Revenue Department, Government of TelanganaminorImplementation/ SI/ Consulting PartnerCadastral information and land acquisition proceedings for water supply and sewerage infrastructure projects.
• Central Public Works Department (CPWD)minorImplementation/ SI/ Consulting PartnerCentral government infrastructure coordination for water supply projects under Ministry of Urban Development guidelines.
• South Central Railway (SCR)minorImplementation/ SI/ Consulting PartnerRailway crossing approvals and coordination for pipeline installations crossing railway tracks and right of way.
• Steel Authority of India (SAIL)minorChannel Partner/ Reseller/ DistributorMaterial sourcing for water supply and sewerage infrastructure including steel pipes and fittings.
• Andhra Pradesh State Electricity Board (APSEB)coreTechnology or IntegrationElectricity supply for pumping stations, treatment plants, and operational infrastructure. Interface coordination for power supply reliability for continuous water supply operations.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Delhi Jal Board: Statutory water supply and sewerage utility for Delhi, also constituted by state legislation, providing the same core functions (water supply, sewerage, billing, tanker services) to a comparable metropolitan population. Most directly comparable Indian metro water utility in scale and mandate.
• Bangalore Water Supply and Sewerage Board (BWSSB): Statutory board providing water supply and sewerage services to Bangalore Metropolitan Area under the BWSSB Act, with analogous service categories (domestic, MSB, bulk), digital dashboards, and tanker services. Closest geographic and demographic comparable for an Indian IT-driven metro.
• Chennai Metro Water Supply and Sewerage Board: Statutory water and sewerage utility serving Chennai Metropolitan Area with similar governance structure, multi-tier tariff (domestic, commercial, bulk), and tanker supplemental supply. Comparable in operational mandate and digital service delivery model.
• Municipal Corporation of Greater Mumbai (MCGM) — Hydraulic Engineer Department: Water supply and sewerage functions for Greater Mumbai are administered by MCGM's Hydraulic Engineer Department. Comparable in serving a very large Indian metro with multi-channel billing, though operating within a municipal corporation rather than as a separate statutory board.

Broad incumbents

• Telangana State Water Supply and Sewerage Infrastructure Development Corporation: State-level corporation under the same Government of Telangana responsible for rural and semi-urban water supply/sewerage projects outside the HMWSSB jurisdiction. Comparable as a public water utility in the same state ecosystem with overlapping stakeholder relationships.
• Veolia India: Private global water and waste management major operating municipal water/sewerage O&M and PPP contracts in India (including Nagpur, Indore, Delhi airport, etc.). Comparable as a water utility operator, though its scope spans many cities and includes private-sector delivery models.
• Suez India: Private global water services company with Indian municipal water/sewerage PPP operations. Comparable as a water utility operator serving Indian cities under long-term contracts, with overlapping technology, billing, and NRW-reduction capabilities.

Regional players

• Kerala Water Authority: State-level statutory body providing water supply and sewerage services across Kerala. Comparable as an Indian state water utility with similar revenue model (connection charges, monthly tariffs) but serving a different geographic region with distinct hydrological conditions.
• Public Health Engineering Department (PHED), Government of Rajasthan: State PHED responsible for water supply and sanitation in Rajasthan. Comparable as an Indian state-government water utility with similar institutional model (tariff notifications, government chairmanship) but different hydrological and urban service profile.

Others

• National Mission for Clean Ganga (NMCG) / Namami Gange Programme: Central government mission funding and coordinating sewerage infrastructure and wastewater treatment projects across India. Comparable as a major stakeholder and financier shaping Indian urban sewerage capex, with implications for HMWSSB's own treatment plant expansion and funding pipeline.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/HMWSSBOnline
• Facebookfacebook.com/HMWSSB

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hyderabad Metropolitan Water Supply and Sewage Board