What Infax does

Infax, Inc. is a privately-held, family-owned software company founded in 1970 (originally as D² Products Corporation, renamed Infax in 1985) and headquartered in Alpharetta, Georgia. The company designs, integrates, and supports proprietary digital information display and analytics platforms for high-traffic government and public facilities, including airports, mass transit authorities, courthouses, jails, and public venues. The platform architecture is built around vertical suites: the Aero360 suite (WinFIDS flight, WinBIDs baggage, WinGIDs gate, plus TRAX queue analytics, SmartRestroom, SmartConcessions, and Curbside Analytics) for airports; WinPIDS for mass transit; the Judicial Suite (DocketCall, Engage, CourtBoard, JuryCall, CaseQ, SmartScreen, and QueueCall) for courts; JailCall for correctional facilities; and parallel modules for public venues.

Its core technology is centered on integrating with a broad set of third-party data sources — FAA/ASDI feeds, FlightStats, airline interfaces, automated vehicle tracking systems, Amtrak operations web services, jail management systems, and case management systems from Tyler (Odyssey, Incode), Xerox, Washington AOC, and Colorado's JPOD — to push real-time, context-specific information to signage and kiosks. Engagements are project-driven: direct enterprise sales funnels custom proposals, followed by onsite or remote installation, 24/7/365 support, training, and ongoing analytics subscriptions. Infax reports 600+ court installations across North America and signature deployments including Hartsfield-Jackson Atlanta International Airport (400+ LCDs), Calgary Courts Centre, Dallas County Court System, Maricopa County, US District Court SDNY, Amtrak, and various international airports.

The revenue model combines one-time software licenses, professional services (project management, installation, integration, training, consulting), and recurring analytics subscriptions. Marketing and distribution are run lean via a direct sales team, website case studies, a monthly newsletter, press releases, and minimal digital advertising. The company holds Federal Small Business Enterprise (SBE) certification and a portfolio of 14 registered trademarks covering its product family.

Name

Infax

Legal name

Infax, Inc.

Website

https://infax.com

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

11–50 employees

Short description

Infax, Inc. is a family-owned, U.S.-based software company that designs and supports proprietary digital information display, wayfinding, and analytics platforms for airports, mass transit, courts, jails, and public venues, integrating with case management and operations systems to push real-time data to signage and kiosks.

Ownership category

akta.pro rank

Headquarters

HQ city

Duluth

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Others

Revenue model

1. Software Licenses: Proprietary software solutions including WinFIDS, DocketCall, Engage, and other modules. Solutions are sold as enterprise licenses with ongoing support and maintenance.
2. Professional Services: Services including project management, installation (onsite and remote), support services (24/7/365), training, consulting, and system integration.
3. Analytics Services: Data analysis and reporting services using data collected by deployed solutions to provide trend analysis, efficiency reports, and capacity insights.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Infax designs, sells, and supports proprietary digital information display and analytics software for high-traffic government and public facilities including airports, mass transit, courthouses, jails, and public venues. Core offerings include flight information display systems (WinFIDS), electronic court docket display (DocketCall), digital signage content management (Engage), passenger information display (WinPIDS), inmate information display (JailCall), and queue/restroom analytics (TRAX, SmartRestroom). Products are delivered as enterprise licenses bundled with professional services for installation, integration, training, and 24/7/365 support.

Product overview

Infax offers a platform-plus-modules architecture with core software solutions for airports, mass transit, courts, jails, and public venues. For airports: the Aero360 Suite includes WinFIDS (flight information), WinBIDs (baggage), WinGIDs (gate), plus TRAX (queue management), SmartRestroom, SmartConcessions, and Curbside Analytics. For mass transit: WinPIDS provides real-time arrival/departure information with Engage digital signage. For courts: the Judicial Suite includes DocketCall (electronic dockets), Engage (content creation), CourtBoard (public notices), JuryCall (juror info), CaseQ (courtroom-specific dockets), SmartScreen (interactive kiosks), and QueueCall (virtual queue management). For jails: JailCall displays inmate information integrating with jail management systems. All solutions are scalable and can be expanded across multiple locations, with web-based interfaces for easy management.

Differentiator

Problem solved

Functional benefit

Products and services

• WinFIDS Flight Information Display System providing real-time flight, baggage, and gate information to airport passengers; accepts multiple automatic data sources including ASDI data feeds and airline interfaces (Delta, United, US Airways, Porter, Westjet, Air Canada, etc.); for airport authorities and aviation operators.
• WinBIDs Baggage Information Display System for airports showing real-time baggage claim information on monitors.
• WinGIDs Gate Information Display System showing gate assignments and updates to airport passengers.
• Aero360 Suite Comprehensive airport operations suite for managing and displaying real-time flight, baggage, and gate information; integrates with airline interfaces and publishes data to airport websites.
• WinPIDS Passenger Information Display System for mass transit authorities providing real-time arrival and departure information; integrates with automated vehicle tracking systems and Amtrak train operations web services.
• DocketCall Electronic docket display solution for courthouses that integrates with any case management system to provide up-to-date case information electronically; automates daily docket display for court patrons.
• Engage Digital signage content management solution allowing users to create directional signage, personalized messages, digital directories, and advertisements via drag-and-drop interface with templates.
• CourtBoard Digital public notice display solution allowing court personnel to upload PDFs and schedule notices on monitors, replacing traditional printed postings with eco-friendly electronic document display.
• JuryCall Electronic juror information display solution that automates jury selection by integrating with jury management systems to display juror names and reporting locations.
• CaseQ Courtroom-specific case information display that integrates with case management systems to show docket information filtered by individual courtrooms.
• SmartScreen Interactive touchscreen kiosk solution providing court directories, interactive maps with step-by-step directions, and FAQs on flat panels or floor-standing kiosks.
• QueueCall Virtual queue management system allowing check-in via QR code, SMS, WhatsApp, kiosk, or tablet; offers wait time tracking, multilingual support, tiered menu routing, and scalability across multiple locations.
• JailCall Inmate information display solution integrating with any jail management system to show real-time inmate status, bond information, and detainee information to facility visitors.
• TRAX Queue management solution using Bluetooth and video analytics technologies to monitor passenger flow, calculate wait times, count visitors, and provide business intelligence and real-time queue status displays.
• SmartRestroom Intelligent restroom management system with customer throughput counting, janitorial staff monitoring, smart locks and lights, digital occupancy displays, automatic cleaning alerts, and customer feedback surveys; available for airports and public venues.

Quantifiable outcome

• Visitors can find their destination in 60 seconds or less
• +2 more outcomes

Named customers24 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature14 records

Partnerships

One partnership is on record.

• QtraccoreTechnology or Integration · 10 July 2024Exclusive strategic partnership announced July 10, 2024 combining Qtrac's queue management software with Infax's digital systems. The integration creates QueueCall powered by Qtrac, providing virtual queuing and appointment scheduling for the judicial sector. The partnership serves judicial agencies across the United States and Canada, integrating Infax's established courthouse presence with Qtrac's queue management technology. Future expansion targets municipal services, government offices, and other public sector entities.

Scale indicators4 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• SITA: Global IT and communication services provider to the air transport industry. Competes with Infax in airport passenger processing, flight information display, baggage, and gate management at the world's largest airports, but operates as a broad incumbent across a much larger portfolio of aviation IT services.
• Collins Aerospace (ARINC): Provides airport operations and passenger processing solutions including flight information display systems under the ARINC brand. A large incumbent serving commercial airports globally with a much broader aviation technology portfolio than Infax's Aero360 suite.

Direct peers

• Ping HD: Specializes in digital signage, flight information display systems, and content management for airports and transportation hubs. Closest direct competitor to Infax in the airport FIDS/digital signage niche with comparable product architecture and similar government/enterprise customer base.
• Poppulo (formerly Four Winds Interactive): Enterprise digital signage and employee communications platform competing directly with Infax's Engage CMS. Serves corporate, healthcare, and government customers at significantly larger scale with a more standardized SaaS delivery model.
• Reflect Systems: Provides digital signage, interactive displays, and content management for sports venues, retail, and corporate environments. Overlaps with Infax's public venues segment (stadiums, arenas) and shares a similar customer-targeted enterprise sales approach.
• Spectrio: Digital signage, in-store media, and customer experience solutions for retail, healthcare, and public-sector facilities. Comparable to Infax in deploying managed digital display networks with content management and analytics, though at larger scale.

Emerging players

• Qtrac: Virtual queue management and appointment scheduling software provider that entered an exclusive strategic partnership with Infax in July 2024 to deliver QueueCall to the judicial sector. Now a partner rather than competitor, but their core queue management product addresses overlapping use cases.
• Court Innovations: Provides virtual queueing, online dispute resolution, and case management tools for courts and public agencies. Competes with Infax in the judicial queue management space and represents a more modern SaaS delivery model for the same end customer.

Others

• Tyler Technologies: Dominant provider of court case management systems (Odyssey, Incode) that Infax integrates with rather than competes against. However, Tyler's broader public-sector software portfolio and scale represent an adjacent platform that could over time absorb display/wayfinding functionality into its own CMS offerings.

Regional players

• Net Display Systems (NDS): European-based digital signage software provider with comparable content management capabilities to Infax's Engage platform. Similar modular add-on architecture and serves corporate, government, and transportation customers primarily outside of North America, so geographic overlap is limited.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks1 record

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/infax-inc-
• Xx.com/Infax
• Facebookfacebook.com/InfaxIncorporated

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infax