What Completude does

Complétude is a France-based private tutoring organization founded in 1984 that provides academic support services to primary, middle, high school, higher education, and adult learner segments. The company operates a hybrid distribution model combining 45+ physical agencies across Île-de-France and 36 provincial cities with a video conferencing platform for remote tutoring, supported by dedicated client (Espace Famille) and tutor (Espace Prof) extranet portals.

Core offerings include one-on-one private tutoring delivered at home or via video conference, small-group intensive courses during school holidays (in-person and online), oral English intensives with native speakers, and baccalaureate preparation. Service quality is anchored by Qualicert certification (first obtained in February 2008, making Complétude the first tutoring organization in France to hold this standard) and operationalized through mandatory first-lesson satisfaction guarantees, structured tutor selection (knowledge tests, pedagogical simulations), and quarterly advisor follow-ups.

Revenue is generated on an hourly pay-as-you-go basis, with parents funding tutoring hours and Complétude operating as a mandate-based service provider (mandataire) under the French services à la personne framework. The immediate 50% tax credit is administered in real time via URSSAF and DGFIP integration, materially reducing the effective cost to families. The company is led by founder-president Hervé Lecat for over 40 years and operates under parent entity EPIKTET; no external institutional investors beyond a 2021 GENEO Capital Entrepreneur and RAISE round are disclosed.

Name

Completude

Legal name

Complétude

Website

https://completude.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

251–500 employees

Short description

Complétude is a France-based tutoring organization founded in 1984 providing one-on-one and small-group academic support to K-12, higher education, and adult learners through 45+ physical agencies and an online video platform, with 50% immediate tax credit via URSSAF.

Ownership category

akta.pro rank

Product category

Private Tutoring & Academic Support Services

NAICS

Exam Preparation and Tutoring (611691), Educational Support Services (61171), Language Schools (611630)

SIC

Services-Educational Services (8200)

akta.pro primary industry

Homework Tutoring & Academic Support (Subject Tutoring) (HSAAAHAC)

akta.pro secondary industries

Live Online Language Tutoring & Small-Group Classes (EDAMAFAD), In-Person Language Tutoring & Small-Group Classes (EDAMAFAE), Online Language Learning Platforms (Self-Paced) (EDAMAFAC)

Keywords

• Private tutoring services
• School support programs
• Online tutoring platform
• Exam preparation courses
• Home tutoring agency

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices46 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Private tutoring at home (Cours particuliers à domicile): Complétude acts as a mandate-based service provider (mandataire) for private tutoring. Parents/employers pay for tutoring hours, and Complétude deducts 50% immediately through the immediate tax credit (crédit d'impôt immédiat) administered via URSSAF. Revenue comes from hourly tutoring fees charged to families for at-home private lessons, with no commitment or subscription required.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels8 records

Core offering

Complétude is a French tutoring agency that matches students with private tutors for one-on-one lessons delivered at home or via video conference, supplemented by intensive small-group holiday courses (in-person and online) covering core school subjects, languages, and methodology. It acts as a mandate-based service provider (mandataire) that handles tutor payroll, URSSAF declarations, and the immediate 50% tax credit, and also operates dedicated client and tutor online portals for session management.

Product overview

Complétude operates as a unified tutoring services platform offering private at-home tutoring, intensive small-group courses (both in-person and via video conference), and online instruction. The core offerings include 'Cours particuliers à domicile' (private tutoring across all levels), 'Stages intensifs en petits groupes' (holiday intensive courses), and 'Stages d'anglais oral' (oral language courses). The company also provides supplementary services such as baccalaureate preparation and an immediate 50% tax credit benefit. Client and teacher portals (Espace Famille and Espace Prof) enable session management and hour tracking. Services span primary school through higher education and adult learners, with nationwide coverage through approximately 40 physical agency locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Cours particuliers à domicile (Private tutoring at home) One-on-one private tutoring delivered at the student's home or via video conference, covering all subjects for primary school, collège, lycée, higher education, and adult learners. Tutors are matched by Complétude based on student level and need, with a mandatory first lesson that is satisfied-or-refunded.
• Stages de Pré-rentrée en visio (Online pre-back-to-school intensive courses) 5-day / 10-hour intensive courses delivered via video conference covering mathematics, French, English, SES, physics-chemistry, and methodology, with a maximum of 6 students per group. Priced at €230 TTC, with no commitment and no subscription.
• Stages de Pré-rentrée en présentiel (In-person pre-back-to-school intensive courses) 5-day / 10-hour in-person intensive courses at local Complétude centers covering mathematics, French, English, methodology, physics-chemistry, and SES, with an average of 5 students (maximum 8). Starting at €240 TTC.
• Stages de Juillet (July intensive stages) July intensive small-group courses delivered online and at local centers, designed to review key concepts, complete the program, and prepare students for the next school year.
• Stages d'anglais oral en visio (Online oral English intensive stages) 3-day / 6-hour oral English intensive via video conference with native English-speaking teachers, maximum 4 students per group, focused on conversation practice. Starting at €183 TTC.
• Préparation Bac (Baccalauréat preparation) Baccalaureate exam preparation for première and terminale students, combining private tutoring with intensive July stages to support exam success across all bac tracks.
• Cours particuliers pour adultes (Private tutoring for adults) One-on-one tutoring for adult learners covering language learning (English, Spanish, French as a foreign language), competitive exam preparation, and professional skills development, delivered at home or via video conference.

Quantifiable outcome

• 97% client satisfaction rate (IFOP 2025)
• +4 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Five partnerships are on record, tiered core and minor.

• URSSAFcoreStrategic or Co-development PartnerURSSAF administers the immediate tax credit (avance immédiate du crédit d'impôt) in collaboration with DGFIP. Complétude registers clients on the particular.urssaf.fr platform, transmits monthly invoices, and URSSAF pays 50% of the invoice amount directly to Complétude on behalf of eligible clients. This partnership is central to Complétude's key value proposition of 50% immediate tax relief.
• DGFIP (Direction Générale des Finances Publiques)coreStrategic or Co-development PartnerDGFIP co-administers the immediate tax credit mechanism with URSSAF, providing the government infrastructure for real-time tax credit disbursement to families using Complétude's services.
• SGS ICSminorOthersSGS ICS (29 avenue Aristide Briand, 94111 Arcueil Cedex) conducts annual independent audits of Complétude against the 'Services aux Particuliers' quality framework, verifying compliance with Qualicert certification commitments on ethics, deontology, and service quality.
• MMA InsuranceminorOthersMMA provides professional civil liability insurance coverage for SAS SFEF's small group tutoring services, protecting both the company and its pedagogical instructors.
• Odoxa (implied via IFOP surveys)minorOthersIFOP (Institut Français d'Opinion Publique) conducts annual independent client satisfaction surveys on behalf of Complétude, providing third-party validation of service quality and student outcomes (grades, confidence, motivation).

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Acadomia: France's largest private in-home tutoring provider, operating a comparable agency network across the country. Direct competitor to Complétude on the same Cours particuliers à domicile model with mandate-based billing and the CESU/URSSAF tax credit.
• Anacours: Established French in-home tutoring company serving K-12 and higher education, with similar curriculum coverage, agency model, and 50% tax credit handling. Closest direct peer in service offering and target customers.
• KeepSchool (formerly Prof Express): French in-home and online tutoring provider serving K-12 across all subjects. Competes head-to-head with Complétude for the same parental audience using a similar mandate-based service provider model.
• Cours Legendre à domicile: Long-established French tutoring and school-support organization offering private at-home academic support. Same core product, same client base (school-age students and families), with overlapping geographic coverage in Paris and major provincial cities.
• ABC Cours Particuliers: French private tutoring brand operating under a franchise/agency model for at-home academic tutoring. Same core offering and customer segments as Complétude, with nationwide presence in major French cities.
• Voscours: French in-home tutoring and academic support service targeting K-12 students with an agency-driven model. Overlaps with Complétude on Cours particuliers à domicile across multiple French cities.

Emerging players

• Superprof: Online marketplace connecting students with private tutors in France and globally. Disrupts the traditional agency model by allowing direct tutor-student matching, challenging Complétude's intermediated mandate-based model on price and selection.
• Preply: Global online language tutoring marketplace with strong French user base. Directly competes with Complétude's oral English intensive stages and broader language tutoring offering through a low-cost digital marketplace.

Regional players

• Famille & Education (Infrep/ADCS): Association-based tutoring network offering subsidized school support with French government backing. Serves similar student populations but with a different (non-profit/association) operational model relevant for cross-segment comparison.

Broad incumbents

• Varsity Tutors: Large US-based online tutoring and test prep platform now operating internationally. A scaled incumbent in adjacent tutoring categories demonstrating how a digitally-led competitor could evolve in the European market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCw0LzSkiqjYAsH1cZQSxBpw

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Completude