Fusion Alliance
Fusion Alliance, operating as New Era Technology, is a private Indianapolis-based IT solution provider founded in 1994 delivering end-to-end unified communications, networking, security, digital transformation, and AI adoption services to 20,000+ enterprise customers across seven global regions.
- Company typePrivate
- Founded1994
- HeadquartersIndianapolis, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Fusion Alliance does
Fusion Alliance, doing business as New Era Technology, is a private Indianapolis-headquartered technology solution provider founded in 1994 that delivers end-to-end IT services to enterprise clients across seven regions including the US, Canada, Australia, LATAM, New Zealand, UAE, and the United Kingdom. The company employs 501–1,000 people and serves 20,000+ customers worldwide, operating across verticals such as global enterprise, banking and finance, healthcare, education, government, retail, and smart buildings & IoT.
The portfolio is organized around five core solution areas — Modern Workplace Communication, Data Networking & Infrastructure, Cyber & Physical Security, Digital Transformation, and AI Solutions for Business — supported by approximately 30 specialized sub-products including the branded managed services lines CloudBlu (managed cloud) and ManagedBlu (managed AV). Technology is delivered primarily through integration and resale of partner platforms from Cisco, Microsoft, Logitech, and HubSpot, augmented by proprietary frameworks such as the Intelligent Adoption Framework and an AI Readiness Assessment. AI capabilities are concentrated in Microsoft Copilot deployment, AI strategy consulting, and adoption services rather than proprietary model development.
Revenue is generated through three streams: professional services (strategy consulting, deployment, and training), managed services (ongoing IT, security monitoring, AV, and cloud management), and technology solutions resale. The go-to-market is enterprise field sales with multi-year, quote-based custom contracts. Named customers include Indiana University, Chipotle, Everbridge, Detroit Pistons, and Indianapolis International Airport, with no disclosed top-customer concentration. No funding rounds, M&A activity, or leadership changes are present in the input.
Fusion Alliance firmographics
Firmographics- Name
- Fusion Alliance
- Legal name
- New Era Technology
- Website
- https://fusionalliance.com
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Fusion Alliance, operating as New Era Technology, is a private Indianapolis-based IT solution provider founded in 1994 delivering end-to-end unified communications, networking, security, digital transformation, and AI adoption services to 20,000+ enterprise customers across seven global regions.
- Ownership category
- akta.pro rank
Where Fusion Alliance is headquartered
LocationHeadquarters
- HQ city
- Indianapolis
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Fusion Alliance business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Professional Services: Strategy consulting, deployment, and training services delivered by certified experts from initial engagement through implementation
- Managed Services: Ongoing managed services including IT management, security monitoring (MDR), AV management (ManagedBlu), and cloud services (CloudBlu)
- Technology Solutions Resale: Resale and integration of technology products including Cisco networking, Microsoft solutions, Logitech collaboration tools, and cybersecurity platforms
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise solutions |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Fusion Alliance product offering
Product offeringCore offering
Fusion Alliance, operating commercially as New Era Technology, delivers end-to-end IT services and technology solutions for enterprise and public-sector organizations across five core solution areas: Modern Workplace Communication, Data Networking & Infrastructure, Cyber & Physical Security, Digital Transformation, and AI Solutions for Business. Offerings are delivered through a combination of professional services (strategy, deployment, training), managed services (ManagedBlu AV, CloudBlu, Managed Detection & Response), and technology resale/integration of partner platforms from Cisco, Microsoft, Logitech, and HubSpot.
Product overview
Fusion Alliance (operating as New Era Technology) delivers end-to-end technology solutions through a comprehensive portfolio of core service offerings and specialized sub-products. The core portfolio consists of five main solution areas: Modern Workplace Communication (unified communication platforms and collaboration tools), Data Networking & Infrastructure (high-performance networking and hybrid cloud), Cyber & Physical Security (integrated digital and physical protection), Digital Transformation (agile platforms, cloud migration, and process automation), and AI Solutions for Business (predictive analytics and automation). These core offerings are supported by an extensive array of sub-products including Connected Communications, Contact Center, Customer Experience, Workforce Optimization, AV Design Integration, ManagedBlu AV, Digital Signage, Smart Building Solutions, Data Services, Application Modernization, CloudBlu Services, Managed Services, Cloud Strategy, Data Consulting, Digital Experience, SAP Solutions, Managed Security Services, Managed Detection & Response, Security Assessment, Physical Security, AI Strategy & Consulting, Intelligent Adoption Framework, Copilot for Microsoft 365, and Infrastructure Assessment. The company serves multiple industries including Global Enterprise, Banking & Finance, Healthcare, Education, Government, Retail, and Smart Buildings & IoT.
Differentiator
Problem solved
Functional benefit
Brands
- CloudBlu: Cloud services offering for managed cloud solutions
- ManagedBlu
Products and services
- Modern Workplace Communication End-to-end unified communications and collaboration solution providing platforms, contact center, workforce optimization, and customer experience consulting for enterprise customers across geographies.
- Data Networking & Infrastructure Enterprise networking and hybrid cloud infrastructure services delivering high-performance connectivity, smart building IoT integration, data architecture, application modernization, and managed cloud services for organizations requiring multi-location infrastructure.
- Cyber & Physical Security Integrated cybersecurity and physical security services including managed security, 24/7 Managed Detection & Response (MDR), security assessment, and physical access control/surveillance for enterprise and public-sector customers.
- Digital Transformation Services Digital transformation consulting and delivery spanning application modernization, cloud strategy and migration, data consulting, digital experience design, SAP solutions, and digital adoption platform implementation (WalkMe).
- AI Solutions for Business AI strategy and intelligent automation services for enterprises, including AI consulting, Microsoft Copilot for Microsoft 365 integration, the Intelligent Adoption Framework, Copilot Workshops, and an AI Readiness Assessment (12-question evaluation tool).
- Managed IT Services Comprehensive managed IT services delivered as a subscription offering, covering ongoing technology support, operations, monitoring, and optimization across customer environments.
- Professional Services Project-based technology professional services for AV system deployment, configuration, and related technology strategy, design, and implementation engagements.
- Deployment Coordination Services Deployment coordination services managing the planning, scheduling, and execution of multi-site technology rollouts for enterprise customers.
- Field Services On-site installation, integration, and support field services delivered across the company's global operating regions for enterprise technology deployments.
- CloudBlu Services Proprietary managed cloud services sub-brand delivering cloud infrastructure provisioning, migration, and ongoing management for hybrid cloud environments.
- ManagedBlu AV Proprietary managed audio-visual services sub-brand delivering ongoing AV system support, maintenance, and lifecycle management for enterprise collaboration environments.
- Managed Detection & Response (MDR) 24/7 managed cybersecurity service providing continuous security monitoring, threat detection, and incident response across customer environments.
- Physical Security Physical security and life safety solutions encompassing access control, surveillance, and integrated physical security infrastructure for facilities.
- SAP Solutions Enterprise SAP implementation and managed services supporting business operations, ERP modernization, and application management for SAP customers.
Companies that use Fusion Alliance
Customer profileNamed customers5 records
Segments7 records
Ideal customer profiles6 records
Fusion Alliance technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability4 records
Feature6 records
Fusion Alliance partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- CiscocoreCisco partnership providing networking solutions and infrastructure technology for enterprise customers requiring high-performance networking and connectivity solutions.
- MicrosoftcoreMicrosoft partnership delivering Copilot for Microsoft 365 solutions, cloud services (CloudBlu), and enterprise productivity technologies including Azure cloud infrastructure.
- LogitechcoreLogitech partnership providing collaboration and audio-visual solutions including professional AV services, managed AV (ManagedBlu), and video conferencing technology.
Scale indicators2 records
Recent moves6 records
Expansion highlights6 records
Fusion Alliance competitors and assessment
Company assessmentDirect peers
- ConvergeOne: ConvergeOne specializes in collaboration, cloud, and IT services, with a strong focus on unified communications, contact center, and managed services — overlapping with New Era's Connected Communications and ManagedBlu AV offerings.
- SHI International: SHI is a large privately held IT solutions provider offering hardware, software, and services across cloud, security, workplace, and data center. Direct competitor for multi-vendor integration and managed services contracts.
- Compucom: CompuCom is a managed IT services and workplace solutions provider focused on end-user computing, networking, and cloud services. Directly comparable managed services and end-to-end IT delivery model.
- CDW Corporation: CDW is the largest US-focused indirect IT solutions provider selling hardware, software, and integrated services across workplace, networking, and security. Highly comparable business model: vendor-aligned reseller plus professional and managed services, similar customer verticals.
- ePlus Technology: ePlus is an IT solutions and services company providing networking, security, cloud, and AI services to mid-market and enterprise customers. Direct overlap in vendor-aligned integration and managed services revenue mix.
- Presidio: Presidio is a global IT solutions and managed services provider focused on digital transformation, cloud, security, and workplace. Closely comparable services portfolio, customer profile, and go-to-market motion.
- Insight Enterprises: Insight is a global IT solutions integrator combining hardware/software procurement with services around cloud, data, AI, and cybersecurity. Overlaps directly with New Era's modern workplace, networking, security, and digital transformation portfolio.
Emerging players
- Optiv Security: Optiv is a specialized cybersecurity solutions integrator providing advisory, managed security, and integration services. Comparable in the security and managed detection and response offerings, though narrower than New Era's full portfolio.
- Slalom: Slalom is a regional-focused consulting and technology services firm with strong digital transformation and cloud practices. Comparable on the digital transformation and AI consulting layer, though less focused on hardware resale and managed services.
Broad incumbents
- Accenture: Accenture is a global professional services and systems integration giant with deep digital transformation, cloud, and security practices. Competes for the largest enterprise digital transformation and AI services engagements that New Era targets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Fusion Alliance social profiles
Digital presenceFusion Alliance financial estimates
Financial estimateRevenue estimate
Valuation estimate
Fusion Alliance leadership team
Management profileNumber of profiles
Profiles2 records
Fusion Alliance funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Fusion Alliance M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Fusion Alliance
What does Fusion Alliance do?
Fusion Alliance, operating commercially as New Era Technology, delivers end-to-end IT services and technology solutions for enterprise and public-sector organizations across five core solution areas: Modern Workplace Communication, Data Networking & Infrastructure, Cyber & Physical Security, Digital Transformation, and AI Solutions for Business. Offerings are delivered through a combination of professional services (strategy, deployment, training), managed services (ManagedBlu AV, CloudBlu, Managed Detection & Response), and technology resale/integration of partner platforms from Cisco, Microsoft, Logitech, and HubSpot.
Is Fusion Alliance a public or private company?
Fusion Alliance is a private company. It is classified as unknown and is currently operating.
When was Fusion Alliance founded?
Fusion Alliance was founded in 1994. It employs 501 to 1,000 people.
Where is Fusion Alliance based?
Fusion Alliance is headquartered in Indianapolis, United States, in the North America region.
How does Fusion Alliance make money?
Three revenue lines are on record. Professional Services are the primary driver. The others are managed Services and technology Solutions Resale.
Who are Fusion Alliance's main competitors?
Direct peers on record are ConvergeOne, SHI International, Compucom, CDW Corporation, ePlus Technology, Presidio and Insight Enterprises. Emerging players are Optiv Security and Slalom. Accenture is listed as a broad incumbent.
Does Fusion Alliance have an API?
No public API is recorded for Fusion Alliance.