Patient
Patient Access, operated by Egton Medical Information Systems Limited, is a UK digital healthcare platform that enables patients to book GP appointments, order repeat prescriptions, and access community pharmacy clinical services via web and mobile apps integrated with NHS Login.
- Company typePrivate
- Founded2017
- HeadquartersLondon, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Patient does
Patient, operating commercially as Patient Access, is a UK digital healthcare platform run by Egton Medical Information Systems Limited from London. The product connects UK patients with NHS GP practices and community pharmacies through a web portal and native iOS and Android apps, secured via NHS Login authentication. Core functionality includes remote GP appointment booking (phone and video), online repeat prescription ordering with delivery to a preferred pharmacy, direct messaging with GP practices, and access to health record information. The platform additionally functions as a marketplace for community pharmacy clinical services including vaccinations, blood tests, travel health consultations, and NHS Pharmacy First minor ailment treatments.
The underlying stack is a cloud-hosted SaaS application running on Microsoft Azure, delivered via native mobile apps and a responsive web front end, with eligibility checking and authentication handled through NHS Digital infrastructure. From a business model perspective, Patient Access is free to consumers under a freemium model, while GP practices and community pharmacies subscribe as B2B customers to be discoverable on the platform and to receive workflow tools. The revenue stream is therefore B2B recurring subscription, monetized across a fragmented base of NHS-aligned providers, with NHS-funded services (Pharmacy First, NHS flu jabs) provided at no charge to eligible patients and private pharmacy services priced by individual partners.
The company's go-to-market is product-led and partnership-driven: patients discover the app via iOS and Android stores or through GP practice referrals, while NHS endorsement and pharmacy partner recommendations drive downstream activation. Strategic positioning centers on being the patient-facing orchestration layer over NHS primary care, with nationwide coverage (100+ UK towns and cities) and a leadership team led by CEO Jason Keane.
Patient firmographics
Firmographics- Name
- Patient
- Legal name
- Egton Medical Information Systems Limited
- Website
- https://patientaccess.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Patient Access, operated by Egton Medical Information Systems Limited, is a UK digital healthcare platform that enables patients to book GP appointments, order repeat prescriptions, and access community pharmacy clinical services via web and mobile apps integrated with NHS Login.
- Ownership category
- akta.pro rank
Patient industry classification
Industry- Product category
- Digital Health Patient Access Platform
- NAICS
- Offices of Physicians (6211)
- SIC
- Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
- akta.pro secondary industries
- Patient Portals & Self-Service Access (HLACAEAA), Patient Intake, Digital Registration & eForms (HLACAEAF)
Keywords
Where Patient is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Patient business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Operations
Revenue model
- Healthcare Provider Subscriptions: Patient Access appears to operate as a B2B platform where GP practices and pharmacies subscribe to the platform to offer services to patients. The company is owned by Egton Medical Information Systems Limited, which provides healthcare IT solutions to NHS organizations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free for patients - NHS services at no cost |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Patient product offering
Product offeringCore offering
Patient Access is a digital healthcare platform that lets UK patients book GP appointments, order repeat prescriptions, message their GP practice, and book clinical pharmacy services online. It integrates with NHS Login for secure authentication and connects users to a nationwide network of GP practices and community pharmacies offering NHS and private services including vaccinations, blood tests, travel health consultations, and minor ailment treatments.
Product overview
Patient Access is a unified digital healthcare platform operated by Egton Medical Information Systems Limited, offering a comprehensive suite of patient-facing services. The core Patient Access platform serves as the primary product, providing GP appointment booking, repeat prescription ordering, and direct messaging with GP practices. The platform integrates NHS Login for secure authentication and connects users to a UK-wide network of pharmacy partners offering NHS and private services including vaccinations, blood tests, travel health consultations, and minor ailment treatments. The service is accessible via web and mobile applications (iOS and Android).
Differentiator
Problem solved
Functional benefit
Products and services
- Patient Access
- Pharmacy Services
- NHS Pharmacy First Services
- Flu Vaccination Booking
Quantifiable outcome
- 24/7 access to GP services and pharmacy care
Companies that use Patient
Customer profileNamed customers3 records
Segments1 record
Ideal customer profiles3 records
Patient technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Patient partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- NHS DigitalcorePatient Access integrates with NHS Login for secure patient authentication and aligns with NHS digital health service standards. The platform supports NHS services including Pharmacy First, NHS flu vaccinations, and COVID-19 services.
- UK Community PharmaciescoreNetwork of independent and chain community pharmacies across the UK use Patient Access to offer online booking for clinical services including vaccinations, blood tests, travel health consultations, and NHS Pharmacy First treatments.
- UK GP PracticescoreNHS GP practices across the UK utilize Patient Access to provide patients with online appointment booking, video/phone consultations, repeat prescription ordering, and direct messaging capabilities.
Scale indicators2 records
Recent moves5 records
Expansion highlights5 records
Patient competitors and assessment
Company assessmentDirect peers
- NHS App: The official NHS App provides overlapping patient-facing features including GP appointment booking, prescription ordering, NHS Login authentication, and health record access across the same UK patient base, making it the most direct head-to-head competitor.
- Livi (formerly KRY): Livi operates a UK patient-facing platform for booking GP/NHS video consultations, directly competing with Patient Access on digital front-door and telehealth services for the same UK patient population.
- Push Doctor: Push Doctor provides UK patients with on-demand video GP appointments and prescription services via an NHS-integrated digital platform, competing for the same virtual primary-care workflows.
- myGP: myGP is a UK patient-facing app offering GP appointment booking, prescription ordering, and medication reminders across NHS practices, directly competing for the same patient engagement and digital front-door use cases.
- Evergreen Life: Evergreen Life provides a UK patient app with NHS Login, GP record access, appointment booking, and prescription ordering, directly overlapping with Patient Access's patient portal and self-service features.
Broad incumbents
- EMIS Group (EMIS Web / Patient Access parent platform): EMIS is the parent of Egton Medical Information Systems (Patient Access operator) and the dominant supplier of GP clinical software in the UK; it is comparable as the upstream incumbent whose systems Patient Access sits on top of.
- Babylon Health (now eMed): Babylon/eMed offers UK virtual primary care and symptom triage services with a consumer-facing app, overlapping with Patient Access on telehealth delivery and patient engagement for UK users.
Emerging players
- Pharmacy2U: Pharmacy2U is the UK's largest online pharmacy offering NHS repeat prescription ordering and pharmacist consultations, overlapping with Patient Access's prescription management and pharmacy services marketplace.
- Zava (previously DrEd): Zava offers online consultations, prescriptions, and test kits across the UK, partially overlapping with Patient Access's pharmacy and remote consultation services, though focused more on private/self-pay users.
- Boots Online Doctor: Boots Online Doctor provides UK patients with online consultations, prescriptions, and pharmacy services via a major retail pharmacy brand, partially overlapping with Patient Access's pharmacy services marketplace.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Patient social profiles
Digital presencePatient financial estimates
Financial estimateRevenue estimate
Valuation estimate
Patient leadership team
Management profileNumber of profiles
Profiles1 record
Patient funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Patient M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Patient
What does Patient do?
Patient Access is a digital healthcare platform that lets UK patients book GP appointments, order repeat prescriptions, message their GP practice, and book clinical pharmacy services online. It integrates with NHS Login for secure authentication and connects users to a nationwide network of GP practices and community pharmacies offering NHS and private services including vaccinations, blood tests, travel health consultations, and minor ailment treatments.
Is Patient a public or private company?
Patient is a private company. It is classified as unknown and is currently operating.
When was Patient founded?
Patient was founded in 2017. It employs 51 to 100 people.
Where is Patient based?
Patient is headquartered in London, United Kingdom, in the Europe region.
How does Patient make money?
One revenue line is on record: healthcare Provider Subscriptions.
Who are Patient's main competitors?
Direct peers on record are NHS App, Livi (formerly KRY), Push Doctor, myGP and Evergreen Life. Broad incumbents are EMIS Group (EMIS Web / Patient Access parent platform) and Babylon Health (now eMed). Emerging players are Pharmacy2U, Zava (previously DrEd) and Boots Online Doctor.
Does Patient have an API?
No public API is recorded for Patient.
What industry is Patient in?
Patient's product category is Digital Health Patient Access Platform. Its primary akta.pro industry code is HLALABAH, Care Navigation, Referral & Digital Front Door Platforms, with a secondary code of HLACAEAA, Patient Portals & Self-Service Access. Its NAICS code is 6211 and its SIC code is 8000.