ComputerCare

What ComputerCare does

ComputerCare is a privately held, woman-owned IT asset management and device lifecycle services company founded in 2004 and headquartered in the San Francisco Bay Area. The company provides a vertically integrated suite covering procurement, deployment, repair, storage, retrieval, and end-of-life disposition of IT hardware, delivered through in-house certified technicians using genuine OEM parts without outsourcing. Its technology layer is a customized client portal with live device-status tracking, integrated ticketing, API connectivity, and bidirectional syncs with major MDM platforms (Jamf, Microsoft Intune, Kandji), supported by a dual-verification intake process on inbound shipments.

ComputerCare operates authorized reseller and service-provider relationships with five global OEMs — Apple, Dell, HP, Lenovo, and Microsoft — generating hardware resale margin alongside service revenue. Revenue is diversified across hardware sales (transactional, OEM-margined), tiered ITAM subscriptions (monthly, volume-flexing, no transaction surcharges), device repair (in-warranty billed to manufacturers, out-of-warranty at flat labor plus parts), and logistics services (onboarding/offboarding, break-fix swaps, secure storage). Customer acquisition is sales-led through direct enterprise field sales and quote-based engagement, with no long-term contract requirements and no per-seat pricing.

The company's go-to-market targets mid-market and enterprise customers managing distributed workforces and mixed Apple/PC fleets, with named customers including Course Hero, Future, Xpansiv, Hover, and Life360. A dedicated IT logistics facility in Dublin, Ireland (opened 2023) extends coverage to the EU and UK. ComputerCare holds WBENC Women's Business Enterprise certification since 2021, supporting a distinct supplier-diversity customer segment, and maintains partnerships with Sprout for ITAD/buyback and Cnaught for carbon offsetting. The company is led by CEO Georgia Rittenberg and operates with 51-100 employees; no external funding has been disclosed.

Name

ComputerCare

Legal name

ComputerCare

Website

https://computercare.net

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

51–100 employees

Short description

ComputerCare is a woman-owned IT asset management and device lifecycle services provider founded in 2004, serving mid-market and enterprise customers with in-house certified repair, authorized OEM reseller partnerships (Apple, Dell, HP, Lenovo, Microsoft), and integrated ITAM platform operations across the US and EU/UK.

Ownership category

akta.pro rank

Product category

IT Asset Management Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Computer and Computer Peripheral Equipment and Software Merchant Wholesalers (423430)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

akta.pro secondary industries

IT Asset Disposition (ITAD) & Secure Data Erasure (BPAEAOAK), IT Procurement & Sourcing Services (Hardware/Software) (BPAEAOAG), IT Asset Management (ITAM) Platforms (HDAEALAD)

Keywords

• IT asset management
• Device repair services
• Hardware logistics
• Authorized OEM reseller
• IT lifecycle services

Headquarters

HQ city

Santa Clara

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Revenue model

1. Authorized Hardware Resale: As an authorized reseller for Apple, Dell, HP, Lenovo, and Microsoft, ComputerCare purchases products directly from manufacturers and resells them to business customers. Revenue is generated through the margin between wholesale and retail pricing on new device sales.
2. IT Asset Management (ITAM) Services: Managed IT asset management services including device storage, lifecycle management, onboarding/offboarding logistics, and ongoing maintenance. Billed through tiered service packages with pricing based on activity volume, not per-seat.
3. Device Repair Services: Authorized warranty and out-of-warranty repair services for Apple and PC brands. In-warranty repairs are billed to the manufacturer at no cost to the customer; out-of-warranty repairs are charged at a flat labor rate plus pre-approved parts.
4. IT Logistics Services: Logistics services including device deployment to new hires, break-fix swaps, and retrieval of devices from offboarded employees. Includes secure storage, shipping coordination, and provisioning services.
5. Device Buyback and ITAD: Customers can swap used devices for monetary credit towards new purchases through an ITAD partner, Sprout. Credits can be applied to repairs, storage fees, and new equipment purchases.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

ComputerCare is an IT asset management (ITAM) and hardware logistics services provider for businesses. It manages the full device lifecycle—procurement, deployment, secure storage, repair, retrieval, and end-of-life disposition—for Apple, Dell, HP, Lenovo, and Microsoft fleets, delivered through in-house certified technicians, a customized client portal, and authorized reseller/service-provider relationships with major OEMs.

Product overview

ComputerCare is an IT Asset Management company offering a unified suite of services centered on ITAM (IT Asset Management) as its core product, complemented by device repair & recycling services, on-site and off-site/remote IT support, and authorized reseller partnerships with Apple, Dell, HP, Lenovo, and Microsoft. The company operates IT logistics facilities in the US (Bay Area) and Dublin, Ireland, providing hardware storage, procurement, deployment, maintenance, and end-of-life disposition services. The Client Portal serves as the integrated platform providing invoicing, service ticketing, and live inventory tracking. All services are delivered by in-house certified technicians without outsourcing.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Asset Management (ITAM)
• Device Repair & Recycling
• On-Site IT Support
• Off-Site Remote IT Support
• IT Logistics for EU & UK
• Apple Authorized Reseller & Service Provider
• Dell Authorized Reseller & Service Provider
• HP Authorized Reseller & Service Provider
• Lenovo Authorized Reseller & Service Provider
• Microsoft Authorized Reseller & Service Provider

Quantifiable outcome

• Next-day fulfillment for service requests submitted before 3pm
• +3 more outcomes

Named customers5 records

Segments3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• SproutcoreOthersSprout serves as ComputerCare's ITAD (IT Asset Disposition) partner, enabling device buyback and trade-in programs. Customers can swap used devices (Apple, Dell, HP, Lenovo, Microsoft) for monetary credit towards new purchases. Credits can be applied to repairs, storage fees, and new equipment purchases, creating a circular economy loop.
• CnaughtcoreStrategic or Co-development PartnerCnaught is ComputerCare's climate partnership for carbon offsetting. Through this partnership, ComputerCare's climate impact is broken down in real time — showing new trees planted, transportation emissions reduced, and home energy consumption offsets. This supports ComputerCare's carbon neutrality commitment and is offered as a visible benefit to customers.
• LGBT Technology Institute's PowerOn ProgramminorStrategic or Co-development PartnerPartnership supporting the PowerOn program which connects underserved LGBTQ+ communities with vital technology resources. Awarded the Visionary Award by this organization recognizing ComputerCare's commitment to community impact through technology.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Kyndryl (All Covered): Global managed infrastructure services provider covering workplace IT support, device lifecycle, and field services for large enterprises. Competes for the largest fleet-management RFPs ComputerCare is also pursuing.
• Softchoice: North American IT solutions and managed services provider covering hardware, software, and lifecycle services. Comparable to ComputerCare on managed IT services and hardware resale but with broader software-focused offerings.
• CompuCom: Managed IT services and workplace support provider handling device deployment, repair, and lifecycle management for distributed enterprises. Direct overlap with ComputerCare's on-site and off-site IT support offerings.
• CDW: One of the largest enterprise IT VARs in North America, selling hardware from Apple, Dell, HP, Lenovo and Microsoft and bundling services including device lifecycle and configuration. Competes with ComputerCare for mid-market and enterprise fleet management deals, but with a vastly wider catalog and deeper field coverage.
• Insight Enterprises: Global IT solutions and managed services provider covering hardware procurement, device lifecycle services, and IT support. Overlaps with ComputerCare on hardware resale and lifecycle services, but at enterprise scale across multiple geographies.

Regional players

• Rex Technology Services: Smaller-scale managed IT and device lifecycle services provider focused on specific US regions. Comparable in size and service mix to ComputerCare but without the international footprint or OEM authorization breadth.

Direct peers

• SHI International: Large-scale IT solutions provider combining hardware resale, professional/managed services, and device lifecycle support. Closest analog to ComputerCare's integrated ITAM + authorized reseller model, but operating at much greater scale and breadth.
• Connection (PC Connection): Mid-market focused IT solutions provider reselling enterprise hardware and bundling configuration, deployment, and lifecycle services. Closely comparable in size-segment focus and product mix to ComputerCare.
• Zones: IT solutions provider delivering hardware procurement combined with managed services and lifecycle support to enterprise and public-sector customers. Direct overlap with ComputerCare's resale-plus-services model.

Emerging players

• Iron Mountain: Large data management and ITAD specialist offering secure IT asset disposition, data sanitization, and lifecycle services. Overlaps with ComputerCare on the disposal/recycling side of the lifecycle, though at much greater scale and as part of a broader records-management business.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/computercare
• Xx.com/computercareusa
• Facebookfacebook.com/computercareasp

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ComputerCare